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Open Solutions Signs Up Osoyoos Credit Union

December 04, 2008

Osoyoos Credit Union officials say they have selected The Complete Credit Union Solution: DNA, the latest version of the relational core data processing platform from Open Solutions, a vendor of technologies for financial institutions in the United States, Canada and other international markets.
 
Serving the community of Osoyoos, British Columbia, credit union’s officers say they have a “commitment to its members.” With a swell of summer residents in the resort town who require away-from-home banking services, and that seasonal swing factored in the decision to choose TCCUS: DNA and Open Solutions, according to General Manager D.W. “Bill” Collins.
 
“Our basic goal is to provide the same or better service to our members that they would receive if they were anywhere else,” he said. “The town is mostly a retirement community. New residents to the community are sophisticated consumers who expect the same service here that they would get in Vancouver, Calgary or Edmonton.”
 
There’s your municipal marketing tag (News - Alert) line – “Osoyoos: All The Sophistication of Edmonton Without The Wind.”
 
In November TMC reported that Flower Mound, Texas-based Hogan Financial Systems, a vendor of item processing disaster recovery products to financial institutions, and Open Solutions announced a referral partnership agreement under which Open Solutions’ in-house item processing clients will have direct access to Hogan’s disaster recovery services.
 
TCCUS: DNA uses an Oracle (News - Alert) relational database and open architecture platform. The product is expected to help the credit union streamline both front- and back-office applications, as well as provide a centralized relationship-based view of members, accounts, products and services.
 
“The CRM program looks like a far simpler and more valuable method to doing the proper analysis of our business,” said Collins, who added that another factor in the credit union’s decision was the simplicity of the product – “in a day or two, a teller or MSR is comfortable processing a job.”
 
Plus, as Collins says, “I’ve known people at Open Solutions for 20 or 30 years. That came across for the staff – if there’s a problem, they can call them up and know who they’re talking to.”

David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jessica Kostek

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