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Call Center Software
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call center software in the cloud
Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.
Welcome to the Call Center Software Global Online Community
In today's complex global environment of new technology, product sourcing, and labor markets, Five9's call center software is at the forefront of accelerating call center performance.
Five9's leadership in delivering world-class call center software spans customers on five continents in many industry sectors. Based on our rock-solid record of Five9 reliability, we offer the features, services, and training to get your company or department operational in as little as 48 hours. Call Center Software Featured Articles
Altitude Software Makes a New Scandinavian Deal
Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots.
5/15/2012
Knoa EPM Version 7.0 Offers User Experience Management for Customers
Knoa Software and SAP have become partners. Under this partnership, Knoa Experience and Performance Manager (EPM) version 7.0 with SAP enterprise software capabilities, developed by Knoa Software is ready to serve the market. Knoa Software is a provider of end-user experience and performance management software.
5/15/2012
Experts Believe that Customer Care Tools Should Drive Action, Not Just Insight
CIO.com, which delivers the latest tech news, analysis, how-to, blogs, and video for IT professionals, brings to light some valuable information that contact centers can use to enhance customer satisfaction and revenue.
5/14/2012
Zoho Support Integrates Facebook and Twitter to Enable Real-Time Customer Support and Engagement
Zoho.com recently announced that Zoho Support, the company's online customer support software, now integrates social media, including Facebook and Twitter. This tight integration will help companies improve employ Zoho Support for supporting and engaging with their customers on a real time basis through leading social networks.
5/14/2012
TMCnet Call Center Software Week in Review
This week, Call Center Software saw a wave of new products and new business partnerships. In product news, CIBER debuted its Customer Service Suite designed specifically for utility companies. Utilities can use this prepackaged product to quickly upgrade their Customer Information Systems. The suite also handles IT and financial functions to give companies an all-in-one solution.
5/12/2012
Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions.
- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications.
Call Center Services
As organizations change their shape, call centers must respond to new challenges and demands-multiple staffing locations, agent training, productivity and satisfaction, new regulatory compliance, and detailed business metrics. Learn about call center services incorporating the latest best practices and performance benchmarks for call center operations.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Services Featured Articles
Online Retailer Melrose Jewelers Expands Customer Care Hours
Online jewelry and watch retailer, Melrose Jewelers is expanding its customer care, the company said today. A specialist in Rolex Watches, one of the most sought after luxury accessories in the world, the company has seen a rapidly expanding customer base worldwide. To cope with the demand, Melrose Jewelers plans to launch a seven day a week customer care service. This initiative has been implemented to help customers solve their queries and problems. The company also sells diamond jewelry online.
5/7/2012
Instant Checkmate Hires 20 New Customer Service Employees, Launches a Blog
Instant Checkmate, a background data provider, recently made the announcement that it has hired 20 friendly and patient customer service representatives, perhaps partly in acknowledgement of the importance of public relations. The official reason given, however, is that the hiring of additional customer service reps is part of the company's plan to expand its California and Nevada offices.
5/4/2012
SPi Global Chosen to Manage Call Center for Scoot Airlines
SPi Global will provide a telecommunications call center for a low-cost subsidiary of Singapore Airlines (SIA), Scott PTe. Ltd. SPi Global will take over all customer services including: booking tickets, arranging special seats, booking and managing special meal requests, and dealing with all customer service problems after flight.
5/4/2012
A Majority of Call Center Agents Misuse Their Voices, Experience Voice Injuries
While workplace injuries are not unknown in the contact center - individuals who work in customer service environments are at risk for repetitive motion injuries, back problems from sitting all day and acoustic shock from sub-par headsets. Recent research found that another common call center injury includes voice problems.
5/4/2012
Knoa EPM 7.0 for Oracle Siebel CRM Provides an IT Deployment Solution
Knoa Software, Inc., an expert in end-user experience and performance management solutions and is known for its productivity metrics for corporate business applications, unveiled its new Experience and Performance Manager (EPM), the EPM 7.0, for Oracle Siebel's customer relationship management (CRM) application.
4/24/2012
PhoneSmart Call Center Hits 900k Reservation Milestone
PhoneSmart, a call center for the self-service storage industry, has hit a new milestone. The company announced that it has reached its 900,000th storage reservation.
4/20/2012
Five9 Moves Headquarters to San Ramon, Doubles Office Space
Five9, a provider of cloud-based software that facilitates the creation of virtual call centers, moved 160 employees from its 28,000 square foot office building in Pleasanton, Calif., to a 50,000 square foot space in the Bishop Ranch complex in San Ramon, Calif. The company has seen rapid expansion of late and was named to Inc. Magazine's list of America's Fastest Growing Companies both last year and the year before.
3/27/2012
TMCnet's Call Center Software Week in Review
As we enter the month of March, with expectation of spring beginning to build, it's time to look back at the week in call center software news.
3/3/2012
Drishti Provides Better View of Business Process Matrices
According to Drishti, Ameyo Stats Wallboard adds value to contact centers by providing a bird's eye view of all operations in a contact center, resulting in better management and delivering an increase of the overall business productivity.
2/24/2012
WorkForce Software Implements Fatigue Management Solution for TPC Group
Houston, Texas based TPC Group has selected WorkForce Software's EmpCenter suite to provide automated fatigue management as part of a comprehensive workforce management solution.
1/25/2012
Call Center Solutions
In an increasingly competitive global business landscape, advanced call center solutions drive improvements in call center performance and business results. Learn about leading call center solutions that are tailored for business needs in customer service, support and sales, as well as industry-specific applications such as Collections, Outsourcing, Healthcare, and Information Technology.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Solutions Featured Articles
Five9 Appoints Dave DeWalt to Board of Directors
Five9 is a provider of cloud-based contact center software for sales, marketing and support. It gives enterprises of all sizes access to contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.Already coming off of record revenue growth in 2011, Five9 increased its Q1 2012 revenue by 65 percent year-over-year.
5/15/2012
the Call Center Corp. Offers Free Dialing Licenses
the Call Center Corporation, which launched last month, has announced a launch promotion that will see some of its early customers get free licenses to use the Nuxiba dialing solution.
4/20/2012
Presence Technology and VMware Join, Help Call Centers on the Cloud
Presence Technology has been certified by VMware, adding to its already impressive resume as an industry defining software manufacturer.
The Contact Center Suite, the flagship product for Presence Technology, was developed from within a large multichannel Call Center in Europe, so it carries a deep understanding of the daily operations of a Contact Center.
3/28/2012
Lessons in Call Center Scheduling
According to the webcast, "Utilizing a Six Sigma Approach to Reduce Unwanted Turnover", Volt Workforce Solutions, the staffing business unit of Volt Information Sciences Inc., will share expertise improving call center recruiting and retention.
Volt delivers integrated workforce consulting, technology management consulting and database services that improve company performance in Human Capital Solutions, Data Management, IT Infrastructure and Support, Telecommunications, Outsourced Project Solutions, Customer Care Resources and Directory Printing.
3/23/2012
Drishti Provides Better View of Business Process Matrices
According to Drishti, Ameyo Stats Wallboard adds value to contact centers by providing a bird's eye view of all operations in a contact center, resulting in better management and delivering an increase of the overall business productivity.
2/24/2012
TMCnet's Call Center Solutions Week in Review
Looking at some of the top stories in call center solutions for the past week, TMC noted that people could get advice on how to quit smoking or be tested for sexually transmitted diseases or even just attend a session on balancing their work and home lives at a large Brighton contact center last week in the UK when five organizations came together to improve health education among employees at Domestic & General.
2/4/2012
TMCnet's Call Center Solutions Week in Review
Wrapping up the top call center solutions stories for the week, TMC had the news that multinational office equipment company Xerox finalized plans to build a new call center in Webster, New York.
1/28/2012
DSCI's iPBX Premium Call Center Improves Inbound Call Handling
DSCI Corporation, a provider of IP and unified communications solutions, announced it has expanded its iPBX Call Center service, empowering enterprises to enhance communication and interaction with their customers.
1/20/2012
Siemens' Cloud Call Center Solutions Garner Awards
Global integrated media company TMC's Customer Interaction Solutions magazine has honored Siemens Enterprise Communications with multiple awards for its achievement in advancing unified communications and contact center technologies and demonstrating excellence in innovation.
The magazine has named OpenScape Cloud Solutions as a recipient of the 2011 Internet Telephony Product of the Year Award, and OpenScape Cloud Contact Center as well as the OpenScape Contact Center Customer Collaboration Solutions as Customer Interaction Solutions' products of the year.
1/20/2012
AuraPortal Adds Enhanced Dynamic Case Management Features to Latest Version
AuraPortal, a provider of Business Process Management Suite or 'BPMS' solutions that automatically generate 'Business Process Workflow Execution Models' or 'BPWEMs,' without having to be administered by skilled IT programmers, has announced its now answering to this need with the new version of AuraPortal, its BPMS offering.
12/12/2011
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