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Call Center Software
TMCnet Online Community
call center software in the cloud
Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.
Welcome to the Call Center Software Global Online Community
In today's complex global environment of new technology, product sourcing, and labor markets, Five9's call center software is at the forefront of accelerating call center performance.
Five9's leadership in delivering world-class call center software spans customers on five continents in many industry sectors. Based on our rock-solid record of Five9 reliability, we offer the features, services, and training to get your company or department operational in as little as 48 hours. Call Center Software Featured Articles
SYNETY Announces Integration of CloudCall with GoldMine CRM
Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software.
5/22/2013
SpeechStorm Unveils Personas in Latest Release of IVR
SpeechStorm's most recent version of its Interactive Voice Response or IVR application is now available. Code-named 'Hitchcock', the latest version unveils SpeechStorm Personas, which allows customers to have varied experiences of call centre IVR and self-service, as per their selected profile, behavior, or liking.
5/22/2013
IBM's Watson Joins the Call Center Workforce
On May 21st,IBM revealed the IBM Watson Engagement Advisor, a cognitive computing technology designed to improve the customer service experience in the call center. Watson has been repurposed to deliver fast, evidence-based answers to customer questions using sophisticated natural language processing and access to a vast repository of data.
5/22/2013
Ixia Improves Call Center Reliability with New Contact Center Solution
Ixia has added a new solution to its product line called Ixia Chariot Contact Center. The solution is designed to help contact centers offer an increase in network reliability during peak times when they see a spike in demand. Additionally, the solution will also offer higher security capabilities to keep the call center and data safer against a TDoS attack.
5/22/2013
Mobivity Acquires the Assets of Front Door Insights
Mobivity Holdings Corp., a provider of proprietary mobile marketing technologies and solutions, recently announced that it has completed the acquisition of the assets of Front Door Insights LLC, a provider of mobile marketing solutions.
5/22/2013
Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions.
- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications.
Call Center Services
As organizations change their shape, call centers must respond to new challenges and demands-multiple staffing locations, agent training, productivity and satisfaction, new regulatory compliance, and detailed business metrics. Learn about call center services incorporating the latest best practices and performance benchmarks for call center operations.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Services Featured Articles
American Support and Five9 to Discuss Benefits of a Cloud Contact Center
More and more contact centers are making the switch from legacy call center software and equipment to hosted solutions that are provided and maintained over the cloud. Call center Software-as-a-Service offerings reduce infrastructure maintenance costs, allow for flexible agent staffing and are quick to deploy.
5/13/2013
Empereon-Constar to Sustain Growth with Call Center Expansion
Continuing this pattern of growth, Empereon-Constar announced that the company is planning the creation of 350new jobs in Arizona, Colorado, New Mexico and Pennsylvania.
5/9/2013
NetSuite OneWorld Helps HubSpot Cope with Global Business Growth
HubSpot is all-in-one marketing software that helps more than 8,000 companies in 56 countries attract leads and convert them into customers. Internationally, inbound marketing is gaining traction and HubSpot is in an ideal position to cater to the growing demands. Because of this, it needed software that empowered rather than being restrictive.
5/3/2013
Call Center Telecommuting: Yes or No?
It's simple. Employee retention hinges on employee happiness. For the call center, this simple point is an important one. Call center turnover is a prevailing problem in the industry today, and businesses are striving to come up with creative ways to attract and retain the best talent possible.
4/25/2013
Inktel is Now MonkeyMedia's MMS Catering Institute Industry Affiliation Program Certified
Florida-based Inktel Contact Center Solutions, a provider of outsourced contact center solutions, will become the first partner to become the recipient of MonkeyMedia Software's MMS Catering Institute Industry Affiliation Program.
4/17/2013
Complete Service Contact Center Unveiled on Isle of Man
Yello, a contact center that will address the exclusive requirements of the betting and gaming sector, has started operations in the Isle of Man. An assortment of tailored outsourced CRM and sales solutions will be provided by Yello to customers on the island and away.
4/11/2013
Five9 to Demonstrate Critical Value of Cloud Contact Center Solutions
Smart contact centers have met these seemingly contrary demands - a higher grade of customer service on a smaller budget - with cloud contact center solutions. Cloud solutions have a number of cost advantages: they require little to no upfront capital, unlike traditional premise-based systems, and they allow companies to pay for only what they need, often on a month-to-month basis, allowing companies to shrink or ramp up the number of seats they use in accordance with seasonal demand fluctuations.
3/13/2013
Voice4Net Offering Interactive Call Center Software for 'A Pleasant Caller Experience'
Voice4Net's custom interactive solutions are aimed at helping bridge this communication gap and enable companies to offer their customers what McFarland calls "a pleasant caller experience."
2/7/2013
Web.com Names Jim Furyk as Golf Ambassador
Web.com Group, Inc was named Jim Furyk as the organization's authorized golf ambassador. Furyk is a PGA TOUR expert with 16 PGA TOUR successes, counting the U.S. Open Championship in 2003.
2/7/2013
ISM Completes Its Lineup of CRM Software Options with Microsoft Dynamics CRM
Information Systems Management (ISM), a national provider of ERP and CRM business software, lineup of CRM software options now includes Microsoft Dynamics CRM, which further enhances its aim to service customers' entire business from front to back office.
2/7/2013
Call Center Solutions
In an increasingly competitive global business landscape, advanced call center solutions drive improvements in call center performance and business results. Learn about leading call center solutions that are tailored for business needs in customer service, support and sales, as well as industry-specific applications such as Collections, Outsourcing, Healthcare, and Information Technology.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Solutions Featured Articles
Call Centers Continue Career Creation
Five hundred jobs are being created in Chattanooga, Tennessee thanks to an expansion in employment at a Convergys Corp. call center. The new jobs will cover inbound sales and customer service calls and according to the Chattanooga Times Free Press bring company employment in the municipality to about 1300 by the middle of the summer.
5/3/2013
Red Roof Call Centers Exceed Customer Expectations
Red Roof Inn, a Columbus, Ohio-based hospitality company with a coast-to-coast presence, recently implemented a cloud based platform, called RediStay PMS. The platform from Sabre Hospitality Solutions provides a centralized, web-based interface for accessing group sales information. The platform also gives a centralized view of the activities of call center agents. In addition the offering can be used for back-office accounting with centralized accounts receivable.
5/3/2013
Power Dialer: Five9 Gives Muscle to DirectBuy San Diego's Outbound Calling
DirectBuy was founded in 1971 to offer consumers a different, less expensive way to buy home products and services. Based in Merrillville, Ind., the company has 160 showrooms across the U.S. and Canada. Members pay a fee to join, which allows them to buy merchandise directly from 700 manufacturers and suppliers while avoiding the price markups typically charged by retailers. Products include home furnishings, home improvement items, outdoor furnishings, flooring, and other accessories.
4/29/2013
Gamification : Effective Tool or Wasted Effort?
The technology used in the contact center today has evolved to a point that it's hard to imagine the hardware and software used by contact center agents being any more helpful than it already is. And yet, contact centers continue to struggle with the same issues - high employee turnover, efficiency and productivity, ensuring a quality customer experience - time and again. Perhaps, the weak link in the call center chain isn't technology, but the people who use it every day.
4/25/2013
OrderLogix Releases Version 4 of its Call Center, Order Management Solution
OrderLogix has released its fourth version of its call center and order management solution. The Maine-based company provides solutions for call centers, marketers, and e-commerce and multi-channel merchants.
4/16/2013
Tele-Quote.com Now Offers Outbound Call Center Quotes
Tele-Quote.com, a company providing online quotes for business phone systems, has announced that it is now offering outbound call center quotes.
4/15/2013
Oracle Study Finds Disconnect Between Company Executives and the Customer Experience
According to new research from Oracle conducted in conjunction with research company O'Keeffe & Company, brands today may be losing up to 20 percent of revenue due to poor customer experiences. The study, "Global Insights on Succeeding in the Customer Experience Era," interviewed 1,342 senior-level executives from 18 countries in North America, Europe, Asia Pacific and Latin America. The results, says Oracle, yield new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era.
2/4/2013
Message Bus Provides Tips to Ensure Black Friday & Cyber Monday Deliverability
Tips like spending the time and investigate the AOL Postmaster Site, and whitelisting IPs as well as setting up feedback loops with domains that offer these services, are just a few of the tips the company is offering to marketers this year.
11/21/2012
Intuate Group Helps CCI Recover Quickly from Fire Accident
Natural disasters can bring any company, big or small, to a standstill. It usually takes a company many weeks, sometimes months, to get back to its normal operation after being hit by a natural disaster.
10/23/2012
Expert Planet Adopts Five9 As Customer Requirements Evolve
When ExpertPlanet's operations outgrew its own on-premise infrastructure, the company's vice president for technology, Greg Levow, was forced to look for a flexible solution in the cloud. The blue print he had in mind was that of powerful application programming interfaces (APIs) which could be used to configure contact center programs and real time links with customer data.
9/5/2012
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