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Call Center Software

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call center software in the cloud

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

Welcome to the Call Center Software Global Online Community

In today's complex global environment of new technology, product sourcing, and labor markets, Five9's call center software is at the forefront of accelerating call center performance.

Five9's leadership in delivering world-class call center software spans customers on five continents in many industry sectors. Based on our rock-solid record of Five9 reliability, we offer the features, services, and training to get your company or department operational in as little as 48 hours.

Call Center Software Featured Articles

SYNETY Announces Integration of CloudCall with GoldMine CRM
Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software.
5/22/2013

SpeechStorm Unveils Personas in Latest Release of IVR
SpeechStorm's most recent version of its Interactive Voice Response or IVR application is now available. Code-named 'Hitchcock', the latest version unveils SpeechStorm Personas, which allows customers to have varied experiences of call centre IVR and self-service, as per their selected profile, behavior, or liking.
5/22/2013

IBM's Watson Joins the Call Center Workforce
On May 21st,IBM revealed the IBM Watson Engagement Advisor, a cognitive computing technology designed to improve the customer service experience in the call center. Watson has been repurposed to deliver fast, evidence-based answers to customer questions using sophisticated natural language processing and access to a vast repository of data.
5/22/2013

Ixia Improves Call Center Reliability with New Contact Center Solution
Ixia has added a new solution to its product line called Ixia Chariot Contact Center. The solution is designed to help contact centers offer an increase in network reliability during peak times when they see a spike in demand. Additionally, the solution will also offer higher security capabilities to keep the call center and data safer against a TDoS attack.
5/22/2013

Mobivity Acquires the Assets of Front Door Insights
Mobivity Holdings Corp., a provider of proprietary mobile marketing technologies and solutions, recently announced that it has completed the acquisition of the assets of Front Door Insights LLC, a provider of mobile marketing solutions.
5/22/2013


Inbound Call Center

Inbound Call Center

Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Call Center Software

Outbound Call Center

Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Call Center Software

Blended Call Center

Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Call Center Software

IVR with Speech Recognition

Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Call Center Software

Auto Dialer

Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Call Center Software

Workforce Management

Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact
results for:

- Transformation of existing businesses into full service call centers with new revenue streams.

- First-time automation of customer service and technical support functions.

- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.

- Customer intelligence through integration with customer relationship management (CRM) applications.

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