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Call Center Software
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call center software in the cloud
Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.
Welcome to the Call Center Software Global Online Community
In today's complex global environment of new technology, product sourcing, and labor markets, Five9's call center software is at the forefront of accelerating call center performance.
Five9's leadership in delivering world-class call center software spans customers on five continents in many industry sectors. Based on our rock-solid record of Five9 reliability, we offer the features, services, and training to get your company or department operational in as little as 48 hours. Call Center Software Featured Articles
Communication at Rockingham Memorial Hospital Enhanced with Amcom Software
Amcom Software, Inc, a subsidiary of USA Mobility, Inc, recently announced that its advanced messaging and quality solutions will be used to strengthen the Cisco wireless VoIP foundation at the Rockingham Memorial Hospital (RMH). The hospital will leverage encrypted smartphone messaging, web-based directory, on-call scheduling as well as Amcom's emergency notification solutions to meet the needs of its mobile staff.
1/26/2012
Oracle Unveils Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics
The new Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics are supposed to help utilities enhance field service efficiency, customer service and system reliability.
1/25/2012
Noodles & Company Deploys MuleSoft iOn to Automate HR Processes
Noodles & Company, a casual restaurant chain in the U.S., recently adopted MuleSoft iON integration-as-a-platform-service (iPaaS) along with PeopleMatter, to organize and streamline its recruitment and on-boarding processes.
1/25/2012
Supply Chain Fusion Achieves Oracle Partner Network Specialization
Supply Chain Fusion has achieved OPN Specialized status for Oracle Value Chain Planning - Demand Management.
1/25/2012
eWinery Solutions Unveils BI Reporting
eWinery Solutions has announced that the company has introduced its new business intelligence, named "BI Reporting."
1/25/2012
Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact results for:
- Transformation of existing businesses into full service call centers with new revenue streams.
- First-time automation of customer service and technical support functions.
- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.
- Customer intelligence through integration with customer relationship management (CRM) applications.
Call Center Services
As organizations change their shape, call centers must respond to new challenges and demands-multiple staffing locations, agent training, productivity and satisfaction, new regulatory compliance, and detailed business metrics. Learn about call center services incorporating the latest best practices and performance benchmarks for call center operations.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Services Featured Articles
WorkForce Software Implements Fatigue Management Solution for TPC Group
Houston, Texas based TPC Group has selected WorkForce Software's EmpCenter suite to provide automated fatigue management as part of a comprehensive workforce management solution.
1/25/2012
IMS Health Acquires an India-Based Company
PharmARC, an India-based company specializing in commercial analytics and services for the life sciences industry, has been acquired IMS Health.
1/24/2012
New Call Center Available for Tri-City Medical Center Patients
Tri-City Medical Center announced the launch of their new 24/7 informational call center on Wednesday.
1/20/2012
Former Collections Maverick Seeking Site for New 'No Abuses' Call Center
While new call centers would appear to be popping up all over the U.S., one potential new contact center is generating more news than usual. Collections company CFS II, founded by industry maverick Bill Bartmann, is currently looking at three states - Nevada, North Carolina and Illinois - as potential locations for a 40,000-square-foot call center site that eventually could provide 2,000 jobs.
1/18/2012
Kundra Joins Salesforce.com as EVP of Emerging Markets
Vivek Kundra, an accomplished technology company with a demonstrated track record of driving innovation, has joined salesforce.com as executive vice president of emerging markets.
1/17/2012
Five9 Equips 2-1-1 California with Cost Effective Telephony Solution
A nonprofit network dedicated to public service, 2-1-1 California claims that it can now successfully deliver information and referral services across the state in many different and difficult situations because it has selected Five9 as its virtual call center platform.
8/29/2011
PCCW Teleservices Get 'Best China Call Center'Award by China Federation of IT Promotion
The 9th Annual China Call Center Industry Forum and Best Chinese Customer Contact Center was held at Lijiang, Yunnan Province, PRC and PCCW Teleservices is continuously recognized for industry best practices, customer service, and innovation.
8/18/2011
Workday Announces the Availability of Workday for iPad
To offer enterprise-class SaaS solutions for managing global businesses with an innovative approach to business applications, Workday, Inc., the company in SaaS-based enterprise solutions for global human resources (HR), payroll, and financial management, has introduced Workday for iPad.
8/11/2011
Moxie Software Enhances its Customer Spaces Applications
Moxie Software has made key enhancements to its Spaces by Moxie integrated suite. The company said Monday that it has added key customer service capabilities to its Customer Spaces applications-a popular and comprehensive customer service suite.
7/27/2011
Real Estate Database Leader ProspectNow Forges Strategic Alliance with CRM Provider REA
ProspectNow, the provider of one of the industry's largest real estate databases, recently forged a strategic alliance with Real Estate Assistant (REA), the top commercial real estate CRM system. The alliance is intended to automate the ProspectNow data import into REA.
7/25/2011
Call Center Solutions
In an increasingly competitive global business landscape, advanced call center solutions drive improvements in call center performance and business results. Learn about leading call center solutions that are tailored for business needs in customer service, support and sales, as well as industry-specific applications such as Collections, Outsourcing, Healthcare, and Information Technology.
Five9's Call Center Software Global Online Community is designed to enable call centers to stay up-to-date on the latest news that's important to their business. Bookmark this site to ensure you're on top of the latest happenings in the call center software space.
Call Center Solutions Featured Articles
DSCI's iPBX Premium Call Center Improves Inbound Call Handling
DSCI Corporation, a provider of IP and unified communications solutions, announced it has expanded its iPBX Call Center service, empowering enterprises to enhance communication and interaction with their customers.
1/20/2012
Siemens' Cloud Call Center Solutions Garner Awards
Global integrated media company TMC's Customer Interaction Solutions magazine has honored Siemens Enterprise Communications with multiple awards for its achievement in advancing unified communications and contact center technologies and demonstrating excellence in innovation.
The magazine has named OpenScape Cloud Solutions as a recipient of the 2011 Internet Telephony Product of the Year Award, and OpenScape Cloud Contact Center as well as the OpenScape Contact Center Customer Collaboration Solutions as Customer Interaction Solutions' products of the year.
1/20/2012
AuraPortal Adds Enhanced Dynamic Case Management Features to Latest Version
AuraPortal, a provider of Business Process Management Suite or 'BPMS' solutions that automatically generate 'Business Process Workflow Execution Models' or 'BPWEMs,' without having to be administered by skilled IT programmers, has announced its now answering to this need with the new version of AuraPortal, its BPMS offering.
12/12/2011
TMCnet Call Center Software Week in Review
This past week TMC's Rajani Baburajan wrote that Merced Systems, a provider of performance management products, would showcase its Service and Sales Performance Management solutionsat the 12th Annual Call Center Week conference in Las Vegas.
6/18/2011
Callidus Software Announces Acquisition of Litmos Limited
Callidus Software Inc., a major player in Sales Performance Management, has successfully completed the acquisition of leading Learning Management Systems vendor, Litmos Limited.
6/13/2011
Five9 Improves Resiliency, Scalability of Cloud-Based Call Centers with Internap Data Center
For a number of years, Five9 was growing at a rate that was faster than the on-demand call center industry as a whole. As a result, the company needed to provide reliable, geographical redundancy to support its continued expansion. The company turned to Internap to make this happen.
6/10/2011
Nuance Unveils Complete Care Multi-Channel Solutions for Customer Care Call Center
The global provider of speech and customer interaction solutions for businesses and consumers Nuance Communications, Inc. recently unveiled a new multi-channel solution called Nuance Complete Care. Developed as an integrated inbound/outbound, multi-channel solution, Nuance Complete Care is targeted at the customer care call center market.
6/7/2011
Verba Technologies Expands Central European Operations
Responding to the burgeoning demand for its high-performance call recording and contact center quality assurance solutions, Verba Technologies has expanded its central European operations by opening an office in Budapest, Hungary.
Officials with Verba Technologies said that with an expanded team, the company's engineers and sales professionals can conveniently assist regional Verba staff, partners and customers in various time zones across Europe, the Middle East and Africa.
5/19/2011
Improve Call Center Performance by Matching Callers to Agents via 'Personality Mapping'
As those in the industry know, the key to delivering great customer service in the call center is being able to correctly match the customer to the right agent. Companies today can no longer take the approach of treating every customer the same - they have to provide "personalized" service to each and every customer if they are to build customer loyalty - which is not as easy to achieve in this new age of social media.
5/10/2011
Bill.com Now Integrated with Sage Peachtree Software
Bill.com, a leader in paperless bill management and payment for small and medium-sized businesses (SMBs) and CPA firms, today announced that Sage Peachtree Sync, will allow for the integration of Bill.com with Sage Peachtree software.
5/2/2011
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