Inova Solutions has launched the Inova QReader, a new plug-and-play wallboard designed to provide call centers with a simple and cost-effective way to gain visibility into real-time operations.

To help drive implementation, QReader integrates seamlessly with Cisco (News - Alert) Unified Contact Center Express and requires no additional software or a dedicated server. Such integration delivers increased value for the customer as it builds on the strength of the Cisco solution. Inova benefits from the reach of the Cisco brand.

 

To provide enhanced visibility, QReader prominently displays queue statistics such as abandoned calls or call waiting on bright LED wallboards which are easily readable from more than 100 feet away.

Those contact centers that have increased awareness of key metrics have proven to be able to increase productivity, reduce operating expenses and improve customer service. Contact centers are under intense pressure to adhere to strict measurements in each of these areas, driving an increased demand for visibility solutions.

In addition, QReader models can be integrated with green technology via Power over Ethernet (PoE) to ensure they are more flexible and reduce the total cost of ownership with significant savings in installation, maintenance and energy use.