The Contact Center Suite, the flagship product for Presence Technology (News - Alert), was developed from within a large multichannel Call Center in Europe, so it carries a deep understanding of the daily operations of a Contact Center.
This inherent knowledge of day-to-day operations inside a functioning call center makes it the far and away industry favorite contact management solution for contact centers worldwide. VMware certification adds a credibility that further confirms Presence Technology’s place in the industry, and the partnership will expand Presence Technology’s reach to companies demanding virtualization options beyond what Presence currently offers.
VMware offers cloud computing and virtualization solutions to companies of all shapes and sizes. Presence Technology’s software expands their lineup of solutions without requiring them to build new software from the ground up. This partnership will likely result in growth for both organizations with VMware now offering support to high-volume call centers, and Presence Technology now doing business with companies requiring assistance on the cloud.
“The certification of our solutions by VMware acknowledges the favorable position of Presence as a company, offering all the guarantees demanded in today’s market,” said Alfredo Gonzalez, Product Marketing Director at Presence Technology, commenting on the announcement. “The fact that we have become technological partners with a company like VMware provides great value to our solutions in the cloud. It enables us to offer our customers additional benefits, in addition to those already incorporated in our Suite, and adapt to business needs even quicker and more efficiently.”
As Gonzalez points out, the biggest beneficiaries are likely existing customers of Presence Technology, who are see major upgrades in services without any additional cost to them or any need to switch software providers.