Call Center Software
TMCnet Online Community
Call Center Software Article ArchiveLogFire to Discuss Utilizing the Cloud to Increase Operational Efficiency
At the conference, LogFire executives will be present to explain to attendees about the ways which consumer goods manufacturers, wholesalers, retailers, ecommerce companies and logistics service providers (3PLs/4PLs) are leveraging its own solutions and the cloud to increase operational efficiency and maximize supply chain performance.
Xactly Objectives Offers Inspirational Power of Compensation to Employees
Xactly recently introduced Xactly Objectives to offer the inspirational power of incentives to employees. Customers can now align the performance of any employee with organizational objectives in a simplified manner using Xactly Objectives. The latest offering also connects and allows employees to accomplish their performance with full potential.
InsideView Introduces InsideView for Marketing for Improved Sales Results
InsideView has further extended its InsideView CRM Intelligence Platform with the introduction of InsideView for Marketing. A minimum of 11,000 organizations are using InsideView for realizing improved sales results. Customer relationships will be further strengthened right from the initial marketing contact through the sales process and into the account administration and development phases with the launch of InsideView for Marketing.
UsefulTools.com Announces Platform for Automotive Dealers' Business Development Centers
UsefulTools, a Miami-based start-up, has announced the launch of its innovative "on-demand" call answering service that provides a scalable capacity and adaptive real-time scripting. Along with this announcement, UsefulTools has signed up its Strategic Partner Program with two participants. This program is created to unite UsefulTools and companies with a strong need for on-demand call agents.
iCIMS Releases Enhanced Version of Onboard Product
Research shows that having the right onboarding process in place can double new hire retention and engagement. Understanding this, iCIMS, Inc., a premier provider of innovative Software-as-a-Service talent acquisition solutions recently introduced a new and improved version of its Onboard solution.
CallCopy Launches Insight Performance Management Software
CallCopy, a provider of innovative contact center workforce optimization solutions, recently announced the release of its Insight performance management software. The solution provides a unified view of all contact center customer interaction activity based on key performance metrics, so that staff at all levels have clear views of performance and can identify issues and respond appropriately, maintaining clear accountability.
Need Cloud Contact Center Guidance? Look to Five9's New Blog
Are you interested in the call center on demand concept but don't know what's involved in making the transition to the cloud? Are you seeking guidance for your hosted contact center but don't want to sift through sales-based materials? Considering call center software, but don't know how to compare one patform to the other? Foretunately, Five9 just launched a new blog, and you're likely to find the answers you need by clicking through.
Franchise Solutions Ranked as One of the Top Lead Generation Portal for 2013
Franchise Solutions, one of the most established franchise portals, which is estimated to source thousands of sales inquiries a month helping hundreds of franchise systems, has been ranked as one of the top franchise portals for 2013 by Franchise Benchmark's Industry Insight report for May.
G2 Crowd to Debut Grids for CRM and Marketing Automation
G2 Crowd, a site for business software reviews, is planning to release the Grids for CRM and Marketing Automation that can act as extremely useful resources for CRM and Marketing Automation systems users.
P&O Ferries Upgrades to Version 7 of the Enghouse Interactive Workforce Management Solution
To achieve higher levels of operational efficiency and to provide enhanced service to their customers, P&O Ferries has upgraded to the latest version, version 7, of the Enghouse Interactive Workforce Management solution where it has been using the Enghouse Interactive Workforce Management solution in its Contact Centre since 2006.
Promero Debuts Aspect Solution
Although social media has made their jobs easier, understanding and scouting the endless torrent of social media postings can sometimes more difficult than hands-on investigation. To help users sift through the maze of social media postings and organizing them in a useful manner Promero has created a new solution, Aspect Social.
Arteria Technologies Named Among 'Cool Vendors' by Gartner
Arteria Technologies, a provider of Mobility and Portal solutions on SAP technology and a part of All World Network @ Harvard Business School, recently announced that that Gartner has included the company among 'Cool Vendors.' In its new report, "Cool Vendors in the SAP Eco System, 2013," Gartner has recognized the company for its innovative solutions that tackle recurring SAP customer challenges and help customers to maximize their SAP ROI.
Appcara, IMPEX Technologies Ink Partnership Agreement
Provider of cloud application platforms Appcara has signed an agreement with IMPEX Technologies to offer its flagship AppStack cloud application management platform and new AppStack-based turnkey appliance solutions to the U.S. market. Southern California-based IMPEX Technologies is an integrator and provider of enterprise IT products and solutions.
Servant Systems Adds New Modules to Molly Maid Franchise Management Software
Franchise software developer Servant Systems has implemented an upgraded version of Molly Maid Customer Care System (CCS). The original version of the software was developed by the company back in 1992 for Molly Maid, a well-known home cleaning franchise.
Jacada Extends Service Agreement with Telefonica UK
Jacada, Inc., a provider of customer service technology designed to simplify the interaction between businesses and their customers, recently announced that Telefonica UK has extended the service agreement for Jacada's unified desktop, agent scripting and process optimization solutions.
InsideView Announces Expansion of CRM Intelligence Platform
InsideView, a provider of CRM Intelligence, recently announced the release of InsideView for Marketing, the latest offering on the InsideView CRM Intelligence Platform. InsideView for Marketing, combined with savvy marketing automation programs, allows users to more accurately target with more relevant content to grow pipeline.
Veeva la Touchscreen: CRM Optimized For Windows 8
Microsoft was late to the game with a touchscreen-based operating system, and because of that there is some catching up to do on behalf of solution providers. The Windows 8 operating system is versatile, able to run on phones, tablets, tablet PCs and good old fashioned desktops, but when it comes to most of the new tech, specifically mobile kinds, developers have already been providing for an Android and iOS for years.
TMCnet Call Center Software Week in Review
The call center software community saw very interesting industry developments this week, with CCS announcing plans to work with Aspect to approach debt recovery from a customer service perspective, General Dynamics enhancing its relationship with DHHS, Promero offering Oracle Contact Center Anywhere and Empereon-Constar expanding its call center infrastructure.
Varian Deploys a New Helpdesk Tool Based on Axeda Machine Cloud
To enable their helpdesk associates to remotely audit devices and application as well as to have direct access hospital workstations for quickly diagnosing fixing the problems, Varian Medical Systems, a manufacturer of medical devices and software for diagnosing cancer and other medical conditions, has provisioned a new helpdesk customer service tool, SmartConnect Bridge. This tool has been deployed by using Axeda Machine Cloud technology.
Integration of Intelliverse's ACD and Cincom's Synchrony Intelligent Agent Desktop Announced
Intelliverse, a global player in cloud applications, and Cincom Systems, a worldwide software provider of customer experience management (CEM) solutions, have partnered to provide cloud-based, multi-channel contact center solution.
Salesforce to Purchase Social Media Start-up Clipboard
While Salesforce is no stranger to social media, the company has gone further than ever before and shelled out somewhere between $10 million and $20 million to acquire a social media company called Clipboard, a social bookmarking service that allows users to pull together, save and display text and rich Web content and share it with other users across devices. The concept is somewhat similar to social media content sharing sites Pinterest and Evernote.
Empereon-Constar to Sustain Growth with Call Center Expansion
Continuing this pattern of growth, Empereon-Constar announced that the company is planning the creation of 350new jobs in Arizona, Colorado, New Mexico and Pennsylvania.
InvisibleCRM Signs OEM Agreement with SAP to Integrate New Capabilities for SAP CRM
InvisibleCRM, a provider of productivity tools engineered to increase user adoption and ROI of enterprise applications, has entered into an OEM agreement with SAP AG to enhance the integration and user interface capabilities of SAP customer relationship management (CRM).
Hearsay Social Helps Boost Social Selling with Enhanced Social Sales Platform
Hearsay Social, a provider of social platforms that empower global sales forces to efficiently and successfully use social media to attract prospects, retain customers, and grow business, has launched its next generation social sales platform.
KnowledgeTree Releases Tools that Complete Sales Enablement Lifecycle
KnowledgeTree, a specialist in software solutions that allows companies to discover and leverage the appropriate content for sales engagement activities, has released tools that will help complete the sales-enablement lifecycle.
TCN Inc. to Demonstrate Platform 3.0 at ICMI ACCE Call Center Conference
TCN Inc has confirmed its participation in the ICMI ACCE Call Center Conference which is scheduled to take place at the Washington State Convention Center in Seattle, Washington, May 13-16.
KnowledgeTree Releases Tools that Complete Sales Enablement Lifecycle
KnowledgeTree, a specialist in software solutions that allows companies to discover and leverage the appropriate content for sales engagement activities, has released tools that will help complete the sales-enablement lifecycle.
Promero Offering Oracle Contact Center Anywhere
Promero, an Oracle partner and contact center solution provider has announced that it will be offering its software as a service Oracle Contact Center at a new low price for a limited time. The company is now charging a meager $59 per user for the call center software. As part of the offer, Promero is offering the version 8 of the Contact Center Anywhere software.
iCIMS Releases the Latest Version of SaaS Talent Acquisition Software
The Talent Platform from iCIMS is a Software-as-a-Service (SaaS) solution. The company has just released the latest version of Talent Platform - version 13.1 - with features designed to help growing businesses build relationships with potential candidates and promote their brand.
Chicago's O'Hare Airport Predicts Quicker Customs Clearance with New Kiosk Self-Service Technology
Chicago's O'Hare Airport predicts passengers will get quicker clearance through customs thanks to being the first U.S. airport to use new kiosk technology. Called "Automated Passport Control (APC)," passengers will use a self-service kiosk to enter much of their information needed to gain access into the United States.
General Dynamics, DHHS Relationship to Be Enhanced
Recently, U.S. Rep. Randy Forbes revealed a contact renewal that sent ripples through Chesterfield County's job market. Stating the that U.S. Department of Health & Human Services had renewed its center operation contract with General Dynamics Information Technology's Chesterfield County call center, the move requires the call center to jump into an expansion spree with new hires and even facility extensions.
CCS Teams with Aspect to Deliver a Customer Service Approach to Debt Recovery
The CCS Companies (CCS) is a leading provider of business process outsourcing solutions, specializing in the recovery of high volume consumer and commercial debt obligations. CCS's mission is to provide its nationwide client base with an exceptional customer service approach to debt recovery.
Call Center Software Week in Review
To start the week, we got word from Gartner that customer relationship management (CRM) software revenue has grown over 12.5 percent in 2012, reaching $18 billion. According to Gartner, the top five CRM vendors accounted for nearly half this revenue in 2012. Moreover, nearly 40 percent of the CRM revenue was from Software-as-a-Service (SaaS).
SugarCRM Announces Addition of Market Leaders to its Expanding Roster of Enterprise Customers
The majority of industry brands have selected SugarCRM for sales force automation. Officials with SugarCRM, the company that makes every user a customer expert, said that the company added industry brands like Sennheiser, Wilson Sporting Goods Co., San Jose SaberCats and CitySprint.
HP announces new services to help Clients Enhance Customer Interactions
In order to encourage customer participation and create distinct, winning personalities for businesses, HP Enterprise Services has announced new services that are specifically designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers quickly and cost-effectively.
PowerObjects Adds Mapping Capabilities to Microsoft Dynamics CRM
As any hard-working team will tell you, everything is better when you add maps. Whether you're solving a mystery, planning a road-trip or strategizing a night out, maps always help. According to PowerObjects, maps can even help visualize customer relationship management (CRM) better.
Verio Becomes Parallels Platinum Service Provider Partner
Verio, Inc., a provider of online business solutions to SMBs worldwide, has become a Parallels platinum service provider partner.
New Product from Contact Solutions Leverages Behavioral Analytics to Improve the Customer Experience
Contact Solutions, a provider of customer self-service solutions, has unveiled a new solution that is designed to improve the performance of interactive voice response (IVR) platforms in contact centers.
XpertUniverse Wins Patent Battle Against Cisco for Call Center Software
XpertUniverse, a developer of expert location, collaboration and business intelligence solutions, has recently won a patent infringement battle against Cisco Systems.
8x8 Releases New Version of Virtual Contact Center
Provider of cloud-based communications and computing solutions 8x8 has released Virtual Contact Center 7.1, an upgraded version of its hosted call center software service.
Customer Relationship Management Software Revenue Reach $18 Billion
Customer relationship management (CRM) is a hot commodity at this point, with revenue growing by 12.5 percent in 2012. This brings its software revenue to $18 billion, indicating the clear need for customer relationship management and its value as a service.
Are Traditional Business Telephone Systems becoming Obsolete for the Call Center?
Once upon a time, when opening a new contact center, the first thing you did (after signing a lease for a building space) was to approach a telephone system solutions provider, usually in the form of a reseller allied with one of the name-brand telephone system companies. While you got a phone system, you got a few other things, some of them less than desirable.
Five9 Reports Successful Start to 2013
Cloud contact center solutions provider Five9 reported a successful first quarter to start off 2013. In fact, the company now boasts over 1,800 clients and three billion contact center interactions annually.
Five9 to Present on Best Practices for Blending Call Center Transactions in the Era of Social Media
In the age of constant social connectivity, businesses must stay nimble to keep and attract the best customers. Social media and the rise of smart phone technology have created a world of instant communication, and call centers must be ready to take advantage of these technologies.
TMCnet's Call Center Software Week in Review
Early in the week, Pershing LLC, a provider of financial business solutions, announced that it would be improving its NetX360 platform by working with Redtail Technology, a provider of web based Client Relationship Management (CRM) solutions. The integration of the Redtail CRM system into Pershing's NetX360 Client Onboarding solution will help simplify the account opening process by pre-populating the forms, thereby increasing productivity and reducing errors related to repeated data entry.
POS Portal Adds ControlScan's PCI Compliance to P2 CRM System
The payment processing industry has been witnessing ever-increasing market pressures and facing newer challenges that need to be met with well-planned and executed solutions.
Auto/Mate Helps Auto Dealers Select the Right CRM System
Just like any other business, auto dealers need to invest in the right CRM solution to boost their sales. While the right CRM solution can go a long way to turn prospects into customers, selection of the perfect solution---one that meets your unique needs and also comes within your budget---is not easy.
FirstRain Expands Capabilities of Analytics Actions for Salesforce.com
FirstRain, a provider of customer intelligence analytics solutions, has enhanced its product offering with new capabilities designed to increase the efficiency and productivity of enterprise sales workflow within salesforce.com CRM platform.
Sonata Software Partners with Sage
In order to take advantage of the strong demand and growth potential for cloud based product offerings, it is critical for enterprise resource planning (ERP) service providers to continuously transform business through technology innovations. Sage, a supplier of business management software and services, is doing the same. The company is collaborating with IT consulting and software Company Sonata Software to extend its ERP product lines on Microsoft's Azure Cloud platform.
Intralinks Ranked as Top Vendor in Team Platforms and Social Software Market
Intralinks, a SaaS provider of content management and collaboration solutions, recently has been ranked as number one vendor in the team platforms and social software suites market by Gartner, this being the seventh year in a row that the company has gotten this recognition.
Etherios Launches The Social Machine on Salesforce AppExchange
Etherios, a Digi International division, recently launched The Social Machine on the Salesforce AppExchange, which will help businesses to connect with customers, partners and employees more conveniently.
Salesforce Social.com Launched to Enhance Ad Campaigns
Salesforce.com, an enterprise cloud computing company, unveiled Salesforce Social.com, which is expected to optimize advertising campaigns via its social advertising application that connects social ads with CRM and social listening.
Seven Comes to the CRM World but with Less Brad Pitt
SugarCRM, a customer relationship management company, has unveiled a preview for its new interface Sugar 7 at SugarCon 2013. Featuring its new interface the Intelligence Panel, users will be able to see up-to-the-minute accurate information about their customer from a plethora of sources.
BenchmarkPortal Awards Birch Customer Service Department with Center of Excellence Certificate
BenchmarkPortal has awarded the Birch Customer Service Department with a "Center of Excellence" certificate in recognition of its strong customer satisfaction and agent satisfaction metrics. The Birch Customer Service Department is a contact center research and consulting organization.
Indosoft Q-Suite 5.7 Now Comes with Emerald Billing and Authentication
With the convergence of voice and IP telephony, managed voice services are expanding rapidly. Call center solution provider Indosoft is all set to address this challenge. The company recently confirmed that it will now offer integration to Emerald Billing and Authentication software within its Q-Suite 5.7.
Ziplocal Selects Marchex for Insights on Advertising Campaigns
Marchex, Inc. has entered into a strategic partnership with Ziplocal. Ziplocal will now be able to augment the Pay For Call campaign performance of its advertisers by using the insights offered by Marchex Call Analytics. Advertisers of Ziplocal will be offered custom-designed call measurement reporting via Marchex Call Analytics.
[x+1] Updates its Multi-Channel Marketing Platform
[x+1] is enabling marketers to more easily integrate offline customer behavioral data with their digital marketing campaigns by updating its multi-channel marketing platform.
Allegheny College Selects Enrollment Rx For Its Cloud-Based CRM
Working in the cloud is hardly restricted to the big business world. This was made clear again when Enrollment Rx announced that it had been selected by Allegeny College to service its cloud-based Customer Relationship Management (CRM). The partnership between the two companies is geared towards making sure that Allegheny College has the best communications and admissions processes possible.
Pershing to Synchronize CRM System from Redtail Technology
Pershing LLC provides financial business solutions to more than 1500 institutional and retail financial organizations. With 23 offices around the world, the company represents around 5.5 million active investor accounts. Pershing announced that is going to be making some improvements in its NetX360 platform by collaborating with Redtail Technology, a provider of web based Client Relationship Management (CRM) solutions.
TMCnet's Call Center Software Week in Review
This week in the call center software space, we saw Verian release the newest version of its purchase-to-pay software suite, Daxko migrate its inbound customer support team to a LiveOps platform, and InFocus unveil its second generation Mondopad. We were also presented with some tips for using technology to take the pressure of customer support personnel.
Call Center Software CDS Global To Hire 135 Customer Care Representatives in Des Moines and Boone
Owing to an unmistakable "reshoring" trend, Des Moines, Iowa-based provider of eCommerce, order management, fulfillment, payment processing and marketing services, has witnessed significant growth in its customer service center business. In an effort to ramp up its capabilities, CDS Global is expanding its customer care team.
iCanvass: A Slick New App for Tracking Salesforce Performance
The ability to track the movement of field team can provide valuable insights to sales executive about the performance and productivity of sales team members. To empower sales managers with a tool that does that, Epsilon Holdings LP, has developed a mobile application - iCanvass. The app is a versatile and easy to use sales management tool, which can save and sort user's location and timing data and sends that to the owner or manager on demand, allowing for direct comparison between sales team members.
IPitomy Adds Advanced Notification Features to Its IP PBX Unified Communications System
The new Emergency Notification application supports rapid notification of management anytime 911 emergency calls are dialed from anywhere in the building which in turn makes it easy for management to react in lesser time. Notifications can be delivered via voice, text message, and email sounding the management team about which extension (room) has dialed for 911 assistance.
MaintenanceNet Charts New Guidelines to Help Companies Better Utilize Marketing Talent
MaintenanceNet, Inc., a provider of service annuity solutions, reportedly unveiled new guidelines that can help manufacturers, distributors and their channel partners realize valuable insight to better utilize their marketing talent.
VPS.NET Unveils Novel Customer Care Assurance
VPS.NET has unveiled a novel customer care pledge, wherein it aims to offer its clients a sophisticated, dedicated customer service. Clients will now be offered a one month money-back assurance for all VPS.NET offerings and services. VPS.NET has also unveiled a service level contract for all clients.
AT&T Working with Customers to Become More Sustainable
AT&T reportedly reaffirmed its commitment to be more eco-friendly by launching two new sustainability campaigns that should empower customers via everyday changes.
EZLinks Golf Appoints New Chief Executive Officer
A pioneer in online reservations and tee time services, EZLinks has recently selected experienced corporate strategist and technology entrepreneur Gary Cohen to become the company's chief executive officer.
Daxko Migrates Inbound Customer Support Team to LiveOps Platform
Daxko, a provider of software and services to member-based organizations, has reportedly migrated its inbound customer support team to the LiveOps platform with Salesforce integration.
Vacation Company Selects inContact to Improve Contact Center Operations
A vacation company has selected inContact's unified cloud platform to support more than 300 contact center agents for its growing network of top North American resort destinations.
ClearStar Automates the Processing of County Criminal Records
Recently it was revealed that ClearStar is now fully automating the processing of county criminal records with the release of CourtMojo, a solution that significantly cuts down the amount of time taken to retrieve information directly from a public record terminal.
InFocus Unveils New Second-Generation Mondopad
InFocus, a company specializing in digital display technologies, recently unveiled the new version of its Mondopad, which set it apart as a truly innovative technological achievement.
Epazz AgentPower Workforce Management Software in Demand
Epazz, specializing in cloud based business software solutions, is reporting high renewal rates for its proprietary AgentPower workforce management software. The company's customized cloud applications serve the needs of the corporate world, higher education institutions and the public sector.
Verian Releases New Version of Purchase-to-Pay Software Suite
Verian claims its purchase-to-pay solutions meet the various requirements of different organizations with a suite of software that is flexible enough to satisfy unique and immediate needs and robust enough to evolve along with growth and expansion.
Take the Pressure off Customer Support Personnel with Better Technologies
Some smart customer support organizations have found the ability to accomplish those seemingly contrary goals with new technologies. Frequently, these technologies are those that reduce manual processes, repetitive work and errors, freeing up customer support personnel to carry on more important (and revenue-generating) work.
TMCnet Call Center Software Week in Review
Time for a round-up of this week's most important happenings in the call center software industry… NICE Systems announced it will be participating in Frost & Sullivan's Executive MindXchange: the 9th Annual Customer Contact 2013, East.
NICE Participates in Frost & Sullivan's Executive MindXchange
NICE Systems will be participating in Frost & Sullivan's Executive MindXchange: the 9th Annual Customer Contact 2013, East. At the event, NICE Systems will be highlighting best practices for utilizing the complete Voice of the Customer, resulting in enhanced customer experience.
SugarCRM Selected by Sennheiser
SugarCRM recently announced that it has been selected by Sennheiser electronic GmbH & Co. KG, a manufacturer of microphones, headphones and wireless transmission systems, as its global CRM solution.
Avatax Selected by Kalio
Avalara, a provider of sales tax and compliance automation services in the cloud, recently announced that AvaTax, a solution by the company that accurately calculates taxes based on the precise location of a sale, has been selected by Kalio, a SaaS eCommerce platform provider for mid-sized retailers.
Jacada Announces Visual IVR Plus
Jacada, Inc., a provider of customer service technology designed to simplify the interaction between businesses and their customers, recently announced a new offering. Visual IVR Plus enables the users to upgrade the frustrating IVR experience by providing visually guided menus on their customer's smartphones.
Kabbee Signs New Agreement with Cordic to Offer Digital Cab Booking in the UK
Kabbee, a company offering instant cab price comparison, booking and payment services in London as an iPhone and Android app, has inked a new strategic partnership with Cordic, a U.K. automated despatch solution provider. This new partnership will help Kabbee to roll out fully digital minicab booking solution in the U.K.
Datacert Augments Investment in Insurance Technology Offerings
Datacert, Inc. has augmented investment in insurance technology offerings for property and casualty insurers. The organization has been experiencing increased requirement from carriers for its claims defense software in the last 18 months. The number of customers using Datacert's Passport solution has also increased.
Adaptiva Wins Laurels and Accolades from Network Products Guide
Adaptiva, a Microsoft Gold Partner, has been simplifying IT by streamlining operations and rapidly improving ROI on existing systems since 2004. Its software suite helps optimize existing IT assets and utilizes bandwidth better, increasing productivity in the process.
Five9's Cloud Call Center Solution: A Guided Tour, Part 4
In part one of the series, we looked at the general capabilities of the call center solution; in the second part, we examined the Five9 tool with an eye toward disposition; and in the third installment, we looked at the interface from a supervisor and call center agent perspective. Now, we'll explore the reporting capabilities of the cloud-based tool.
Introhive Presents Enhanced Relationship Capital Platform
Sales prospecting and closing the sales are very crucial components to increase sales and achieve long-term success in any business. In order to help companies generate ample sales leads for their businesses, Introhive, the relationship capital company, has introduced the latest version of its platform that has been built to help sales and marketing better understand and reach more prospects and customers.
YuMe Adds Video Player Targeting Capabilities to its Ad Management Software
Ad publishers using YuMe's digital video brand advertising solutions can now, for the first time, leverage elements of YuMe Placement Quality Index (PQI) algorithm to segment their ad inventory according to the features of their video players and adjust their products and services as per needs of the advertisers.
Support.com Expands Windows System Care Application
Support.com, a provider of cloud-based technology and services, has released the latest version of Cosmos, its all-in-one system care application designed to maintain and optimize the performance of Windows PCs and Windows 8 tablet devices. The new Cosmos 3.0 is enhanced with 24 system optimization and maintenance tools to keep Windows-based devices healthy, protected and free of clutter, the company said.
Salesforce.com Releases Mobile App Development Tools in its Cloud
Salesforce.com is set to engage its customers and partners in the development of mobile apps from its cloud. The company is offering new tools and services that will allow developers to combine mobile tools and frameworks with real-time customer data to deliver engaging mobile experiences anywhere, on any device, according to the company.
Sitel Selects WorkFlex Intraday Management Products
Sitel Corporation, a customer care outsourcing provider, reportedly deployed several WorkFlex Intraday Management products, including WorkFlex Manager (automated intraday staffing) and WorkFlex Alert (optimized intraday performance management). Carey Box, senior vice president global standards at Sitel, remarked, "Automating intraday performance analysis and solutioning is consistent with our ongoing commitment to delivering high quality service and responsiveness to our customers."
Angoss' KnowledgeREADER with Integrated Customer Intelligence Enhances Customer Experience Management
Angoss Software Corporation recently announced the introduction of its KnowledgeREADER which has been designed with advanced integrated customer intelligence capabilities. Ideal for marketers and customer intelligence professionals, the KnowledgeREADER integrates visual text discovery and sentiment analysis with predictive analytics to deliver accurate customer insights thus driving customer experience management.
Reducing Contact Center Turnover Starts at Home
Of the many expenses involved in running a contact center, by far the greatest is labor costs. This is to be expected, and is the case in most businesses. But contact centers suffer from an ill that most other companies don't feel quite as acutely: high turnover. Turnover rates in the contact center industry, which can exceed 100 percent a year - cost contact centers a great deal of money.
xTuple ERP Debuts Wholesale Distribution Software
xTuple, a provider of business management software, will discuss a special add-on package the company has developed for Wholesale Distribution, called xWD, in an upcoming event. The product is making its debut at the event, and is said to enhance xTuple ERP software's enterprise-class functionality. This product will be especially helpful for companies that need to have advanced inventory control systems in place.
TMCnet Call Center Software Week in Review
Spring is finally sprung, so it's time to kick off a pleasant weekend by first taking a look at the week's happenings in the world of call center software. VPI (Voice Print International), a developer of contact center workforce optimization solutions, upgraded its VPI EMPOWER and VPI EMPOWER 911 software suites with new capabilities.
NextPrinciples and SugarCRM partners to Improve Customer Social Interaction
Customer relationship management (CRM) is seen as a key element in organizational success, but many companies struggle a lot to implement effective CRM strategy.
Connect Assist Helps Charities & Organizations Connect With Customers
Patrick Nash, founder of Connect Assist, has been traveling the world offering value-based contact center solutions to charities and public bodies. Nash, who has been traveling since the age of 18, wanted to give something back after seeing the devastating conditions people live in around the world.
Archimedes Announces Expansion of Modeling and Analytics Solutions
Healthcare modeling and analytics company, Archimedes, has announced that it is substantially expanding its modeling and analytics solutions. "Archimedes will be providing free access through our website to new, easy-to-use tools for addressing some of healthcare's most complex questions," said David Eddy, M.D., Ph.D. founder of Archimedes.
Kentucky School Districts Join the Cloud Hosting Revolution
It's been two years in the making-The Kentucky School districts have transitioned 173 of their districts over to a cloud based system. They already use the hosted Munis solution for statewide e-mail as well as for other services.
TMC Labs Innovation Award for Aegis LISA
TMC, a global, integrated media company, has awarded Aegis LISA, a social media engagement platform from Aegis Limited, with the 2012 TMC Labs Innovation Award and 2012 Social Business Award Honoree sponsored by TMC's Customer magazine.
Abacast Announces Integration of Clarity Digital Radio System with DoubleClick and Atex
Abacast, a provider of digital radio streaming and monetization software and services, has integrated the Clarity Digital Radio System with Google's DoubleClick digital advertising system and the Atex Advertising Platform.
VPI Announces New Capabilities for VPI EMPOWER and VPI EMPOWER 911 Software Suites
VPI (Voice Print International), a developer of contact center workforce optimization solutions, upgraded its VPI EMPOWER and VPI EMPOWER 911 software suites with new capabilities.
Monetate's ActionBuilder Helps Turn Marketing Activities into Actual Customer Value
It's the era of smart devices and smarter people, and together they define what customers truly want - personalization and customization. This in turn leaves marketers with no choice but to toe the line of differentiation, if they want to drive revenue.
KeyMetric Releases mobileTrax
KeyMetric, a marketing analytics and services company, unveiled mobileTrax, a global mobile analytics and interactive touch-to-call tool for marketers, agencies, publishers and application developers.
Marketing Automation SaaS Company Marketo to File for IPO
Marketing automation company Marketo, Inc. is announcing plans this week to file a $75 million IPO in an effort to expand both the business and the company's flagship product. San Mateo, California-based Marketo is a Software-as-a-Service (SaaS) revenue performance management company specializing in marketing automation and sales effectiveness solutions aimed at mid-size and enterprise business-to-business companies. The company also offers social marketing products following the 2011 acquisition of social campaign management company Crowd Factory. Marketo also offers Spark, marketing automation software tailored specifically for small businesses
Centrify Earns Highly Respected Cloud Operations and Security Distinctions
Centrify Corporation, a provider of unified identity services, achieved SOC 2 Compliance and TRUSTe Privacy distinctions in recognition of the highest standards it has set for ensuring customer privacy and data protection.
Five9's Cloud Call Center Solution: A Guided Tour, Part Three
In the first part of our series on the Five9's Cloud Call Center solution, we took an overview of the solution. Then, in part two, we examined Five9's interface from a disposition point of view. In this, the third part of the series, we'll see some of the features of the interface from a supervisor and agent point of view.
TMCnet's Call Center Software Week In Review
It's been a busy week for Call Center Software news. Here are some of the highlights from the week.
Jenne Associates with DATEL Software
New relationships can open up new revenue streams. That is what Jenne, a value-added distributor of communications, data networking and IT security products, is currently focusing on. The company recently signed an agreement with DATEL Software Solutions, a developer of contact center and call accounting applications.
Verint Expands its Customer Base
Verint Systems, a provider of actionable intelligence solutions and value-added services, claimed that Verint analytics-driven recording and quality monitoring solutions are being widely deployed across the globe, reaffirming the company's top position in the contact center software and services market.
Transcosmos Sales, Support Services Cover IBM Campaign, IBM Marketing Center, IBM Coremetrics
Tokyo-based transcosmos will be offering sales and support services as an authorized distributor for the "IBM Campaign" software, which enables the integrated management of processes for online and offline multichannel campaigns. According to officials, transcosmos will also distribute the "IBM Marketing Center" cloud service to support the personalization of online campaigns.
Angoss Announces Real-Time Scoring Cloud Service for SMBs
Real-time analytics is a top priority in data-driven business environments such as call centers as well as small and large enterprises. However, SMBs often do not have the budget to implement these solutions thanks to the cost and complexity associated with their deployment and management.
AT&T Plans to Launch Digital Life in 15 Markets
Customers in 15 markets across the U.S. will soon be able to access and control their home from anywhere, anytime with any Web-enabled devices - smartphone, tablet or PC. AT&T has announced it will roll out its home security and automation solution, AT&T Digital Life, in 15 markets instead of eight planned earlier. The company has plans to launch Digital Life in up to 50 markets by the end of 2013.
SafeSoft Offers Call Center Software at Reduced Price
SafeSoft Solutions has unveiled a program especially for organizations wishing to step up development and decrease sales related expenses. Customers will now be offered SafeSoft's predictive dialer and inbound call center platform at a reduced price. The offer is available till April 30, 2013.
Top Government Agencies Turn to Scribe for CRM Data Integration
Scribe Software, a provider of customer relationship management (CRM) data integration services, announced it has won several customers in Q1 2013 across various state and federal government agencies.
PSS Joins the EchoPlace Partner Network
PSS (Product Support Solutions), a highly specialized systems integrator and IVR solutions expert, has joined the EchoPlace Partner Network. EchoPlace helps enterprise clients to optimize their customer service through innovation from partners connected to the open Echopass cloud platform.
Salesforce.com's Partner Aphidas to Transform CRM Landscape in UAE
The CRM on-demand market in the Middle East and North Africa region is experiencing a remarkable 47 percent growth rate year-on-year. Aphidas, a Dubai based cloud alliance partner of Salesforce.com, is going with the momentum and is set to transform the regional CRM landscape by making the businesses open, social and mobile.
Now Available: Platform-Independent CRM for Builders and Remodelers
What do today's home builders, developers, remodelers and new home sales agents have in common? With smartphones and mobile devices exploding in a thousand different directions, all of them want to have selling power, and feel empowered by having control at their fingertips.
Indosoft Releases New Version of Q-Suite 5.7.2 with Enhanced Visual IVR Builder
Indosoft, a provider of call center software for Asterisk, has unveiled Q-Suite version 5.7.2 with an enhanced Visual IVR Builder. The enhancements made to the Visual IVR Dialplan Builder enables the use of an optimized GUI-based Visual IVR Builder tool.
TMCnet Call Center Software Week in Review
Just in case you missed it, here are some of the Call Center Software highlights from the week.
Interactions Corporation Unveils New HQ in Franklin, MA
Interactions Corporation has inaugurated a corporate office in Franklin, MA, and is set to house a minimum of 50 employees. The office, however, has the capacity to house numerous additional employees as and when they join the organization.
Aspect Social Positioned as Leader in Hypatia Galaxy of 2013 Social Customer Service, Support Vendors
Aspect Software, a provider of fully-integrated customer interaction management workforce optimization and back-office solutions, claimed that the research firm, Hypatia Research Group, has named Aspect Social a leader in the Hypatia Galaxy of 2013 Social Customer Service & Support Vendors. Hypatia's Galaxy is a vendor evaluation and ranking methodology.
New 7 Visual Speech Solution Improves IVR Experience Over Smartphones
Intuitive Consumer Experience Company, 7, recently announced that it has effectively improved IVR experience for customers using smartphones with its new 7 Visual Speech solution. Incorporating predictive analytics and real-time decisioning, the latest offering from the company will deliver an advanced HTML5 mobile web experience to consumers without the need for them to download a mobile application.
Bitrix24 Introduces New Version of Its Online CRM with Project Management Toolset
Bitrix Inc recently announced a new version of Bitrix24 - the company's online CRM solution, which has now been enhanced with a project management toolset. The latest offering from Bitrix at present is the only free online CRM available to customers, which has been designed with a native project management toolset.
Corporate Renaissance Group Unveils Trend Miner
Corporate Renaissance Group, a provider of innovative solutions that improve business management and performance, recently unveiled Trend Miner, a solution for B.I. visualization and trend analysis in Dynamics CRM.
NETtime Solutions Intros StratusTime
NETtime Solutions, provider of on-demand time and attendance recording and reporting, has unveiled its next-generation application, StratusTime, which offers anywhere, anytime, cloud-based time and attendance. StratusTime is a SaaS time and attendance solution that works on Windows, Macintosh and Linux machines using Internet Explorer, Firefox, Safari, Google Chrome and Opera.
Five9's Cloud Call Center Solution: A Guided Tour, Part 2
In part one of my guided tour of the Five9 cloud-based contact center interface, I examined the admin perspective. But David van Everen, VP of Digital Marketing at Five9, showed me all of the features, including the interface's functionality from a disposition point of view.
JABIN Software Unveils iGOfsbo.com SaaS Platform for Real Estate
JABIN Software has released the SaaS platform iGOfsbo.com, expected to serve the needs of real estate end users such as the seller, buyer and real estate agent. The iGOfsbo system has been designed to support an open free market model, which will help in real estate-related transactions via the SaaS Platform for Real Estate.
Asahi Technologies Offers a Suite of Versatile SplendidCRM Solutions
Today, customer relationship management (CRM) goes well beyond being merely a sales and lead-generation tool, for it is gradually evolving into a unified application that can track all interactions for customers, collaborating and working across platforms and departments.
Asahi Technologies Unveils Sage ACT! CRM Implementation Services for SMBs in New York
Asahi Technologies, a provider of software consulting and Web solutions to small and medium level businesses across North America, announced the launch of the new Sage ACT! CRM implementation services for small and mid-sized businesses in New York.
InsideView Announces Record Adoption Among Microsoft Dynamics CRM Users
InsideView, a provider of customer intelligence and data for marketing sales and account managers, said that it is experiencing record adoption of its customer intelligence solution among Microsoft Dynamics CRM users, while channel partners are leveraging the company's resources to deliver additional value to their CRM customers.
Salesforce Announces New Version of Chatter
Salesforce.com, the enterprise cloud computing company, recently announced that it is all set to launch the newer version of Salesforce Chatter, an enterprise social network. With the new version, companies will be able to access, create and act on customer information within Salesforce - all in the Chatter feed, from any device.
WRAPmail Integrates with Salesforce.com CRM Dashboard
WRAPmail, which is a free e-mail template system that adds a dynamic, interactive and trackable letterhead to regular e-mails, will now allow Google Chrome users to integrate directly with the Salesforce.com CRM dashboard.
Finding Success with At-Home Agent Strategies
Technology advancements have certainly changed the way in which we do business. Consumers can complete transactions from a smartphone; tapping phones together enables the sharing of files; and secure connections ensure talented individuals can work effectively from a home office.
KXEN Unveils Predictive Offers on Salesforce.com's AppExchange
KXEN has unveiled Predictive Offers, which delivers prognostic analytics to customers of salesforce.com. Businesses can now link up with clients, associates and staff using completely novel methods with Predictive Offers, now available on Salesforce.com's AppExchange.
GTECH Implements Infor HR Service Delivery, Case Management Application
GTECH Corporation, a provider of gaming technology solutions, has implemented the Infor Enwisen HR service delivery knowledgebase and case management applications. Infor's business application software will help the human resources department of GTECH to manage more value-added projects within the business, using the Infor applications instead of performing only tactical service functions.
Radiate Media Leveraging Matrix Solutions to Streamline Customer Relationships Management
Matrix Solutions, a company focused in the development of CRM and sales management software for media companies, reportedly won a new client in Salt Lake City-based Radiate Media.
No Strain, No Pain, Sell Homes Easily with Looks to Leads Web App
Nothing can be more frustrating or confusing than buying or selling a house in today's market; it's a time consuming and complex exercise that requires a lot of patience and grit, leaving you bedraggled and weary.
SalesNOW Mobile CRM Recognized by Frost & Sullivan for Exceptional Leadership
For the second time, SalesNOW, the fully hosted and mobile CRM solution for sales and service professionals from Interchange Solutions Inc., was recognized by Frost & Sullivan for demonstrating exceptional leadership in formulating and executing successful competitive strategies.
Aspect Software Earns Seven Gold and Six Silver Microsoft Competencies
Aspect Software, a provider of enterprise workforce optimization solutions, has achieved new Microsoft competencies in communications, collaboration and content and business intelligence.
Norfolk Southern Corporation Replaces Legacy Consoles with Frontier-Enabled Scout VoIP Consoles from Avtec
Norfolk Southern Corporation, a transportation company, in an effort to transform its communication control system to a network-based infrastructure replaced its legacy consoles with Frontier-based Scout VoIP consoles from Avtec, Inc.
A Guide to Choosing the Best Marketing Software for Small Businesses
Determining the best software for marketing is very important for a small business that has newly emerged. Choosing the right marketing software would greatly help in improving the business effectively in short term.
Comm100 Introduces an Intuitive E-mail Wizard for its Comm100 E-mail Marketing Solution
Comm100 recently announced a new e-mail wizard for the Comm100 e-mail marketing solution, a cost-effective solution which enables enterprises to build customer relationships, drive sales and enhance their brand presence.
StreamSend Helps Businesses Create Automatic E-mail Marketing Campaigns
StreamSend, an e-mail marketing service provider that developed the social marketing tool suite StreamSend Share 2.0, released the five steps businesses should take to create automatic e-mail marketing campaigns.
Engagor Launches Built-in Social CRM
Engagor recently announced that it's about to launch its built-in Social CRM. With the new Social CRM, companies will now be able to create a detailed contact information sheet for all people they engage with on social networks. The officials from Engagor said that clients now can integrate whatever CRM system they want into Engagor. This can be an existing CRM tool or in-house developed CRM.
AvePoint Releases Microsoft Dynamics CRM Product Line to Improve Productivity
AvePoint, a specialist in governance, compliance and management solutions for social enterprise collaboration platforms, has released its Microsoft Dynamics CRM product line, capable of enhancing productivity and reducing business impact on the migration and adoption of processes to Dynamics CRM.
Zappix Launches Free Customer Service App in Greater New England
Zappix, the Mobile Portal and customer service technology provider, announced the Greater New England launch of its free app for Android and iPhone devices. With the new app, Zappix helps reduce the waiting and frustration smartphone users experience when attempting to reach customer service and resolve issues.
iCIMS Snags Stevie Award for iCARE Customer Service Portal
iCIMS is a company focused on helping other businesses in the retail, manufacturing, healthcare and energy sectors with hiring and talent acquisition. The company just received a Bronze Stevie Award for "Customer Service Department of the Year" for its iCARE Customer Service website.
Cincom Acquire Improves Sales through Integration with Microsoft Dynamics CRM
Cincom Systems, a Microsoft Global Strategic Partner for Manufacturing, announced new capabilities to Microsoft Dynamics CRM integration. Cincom Acquire, a guided selling and product configuration software solution from Cincom Systems, now allows channel reps to configure, price and quote offerings through a Web portal that directly integrates to the Microsoft Dynamics CRM system.
Austria's GPN Telecom Becomes Aspect Channel Partner
Customer contact and workforce optimization solutions provider, Aspect, is announcing a strategic partnership with Austria's GPN Telecom that will see the latter distributing Aspect's software solutions and providing the necessary implementation and support services. The two companies will also develop new projects throughout Austria and other parts of Europe.
TMCnet Call Center Software Week in Review
Welcome to the weekend, which means it's time to wrap up the week's events in call center software.
Product Support Solutions Celebrates 10 Years in Business with Record Revenue
When many companies are still struggling to survive due to economic crisis, Product Support Solutions is excited to unveil record revenue and net income results as well as major business expansion and growth plans for 2013.
Clearwire Analyzes Customer Interactions, Measures Agent Performance with CallMiner's Eureka
Clearwire, a provider of 4G broadband mobile services in the U.S., reportedly deployed CallMiner's cloud-based Eureka solution for analyzing customer interactions and measuring agent performance in its contact center. By using the network-based solution, CallMiner was able to enhance its customer service and contact center productivity with more accurate analytics.
Altitude Software Wins CUSTOMER 2012 Product of the Year Award
TMC, a global, integrated media company, recently recognized Altitude uCI 8, a customer interaction management suite, with the prestigious CUSTOMER 2012 Product of the Year Award. Altitude Software is a major player in unified customer interaction solutions.
Hologic Selects bigtincan to Enhance Productivity of Growing Sales Force
bigtincan announced that Hologic Inc., a manufacturer and supplier of premium diagnostics products, medical imaging systems and surgical products dedicated to serving the healthcare needs of women, has employed the bigtincan hub to boost the productivity of its sales force. bigtincan is the enterprise content and productivity center for mobile devices that's intelligent, secure and social.
Business Notes 1: A Versatile CRM and Document Management Tool
The dynamic nature of sales requires teams to be energetic, always up to date and organized if they are to succeed. But with the vast amount of information that accummulates over the course of just days, how practical is it to manage volumes of customer information professionally and still make sense of it?
Mercedes-Benz Finance ltd., Japan Goes Live with NetSol's Contract Management System
In an effort to get better control over its credit portfolio, Mercedes-Benz Finance Co., Ltd. Japan, a subsidiary of Daimler Financial Services (DFS) , decided to implement the contract management system (CMS)of the NetSol financial suite(NFS), considered to be the most robust end-to-end leasing solution currently available.
Nimble Provides Free Year of Social Relationship Software
Technology startups often have it tough in their formative years. Apart from trying to find their feet in the world of technology, these companies also find it difficult to arrange finances and get all of the products and services that are required to run their company successfully.
Five9 Discusses Cloud Contact Center Software at Upcoming PACE Event
Contact center managers are always looking for ways to improve performance, customer service and cost efficiency. For companies seeking concrete answers for these complex issues, there is good news. The annual PACE Convention and Expo, which will run from March 10 to March 13 in Scottsdale, AZ, will bring together thought leaders from across the world to discuss driving solutions for today's customer interactions.
VendCentral Unveils its Customer Service Application
VendCentral, a leading marketing service provider, recently unveiled its state-of-the-art customer service application, a Web-based mobile application which raises the bar of the potential for customer service. Named mobile request 1 (MR1), its design is in the form of an additional offering catering to vendors, creating a direct communication link between customers and vending companies.
Mexx Canada collaborates with GSI Commerce for enhanced Customer Service Solutions and Omnichannel Operations
GSI Commerce, evolving and driving the world of commerce on the web, recently announced that it has entered into collaboration with Mexx Canada to enable the latter to grow its business and drive its efficient Omnichannel strategy. Mexx Canada has signed a multiyear business contract with GSI Commerce through 2017.
UBA Helps NIM Automotive Trading Realize Operational Efficiency with Sage 300 ERP and Sage CRM Solutions
United Business Applications (UBA), a Jordanian provider of converged business solutions, stated that it is going to enhance the operational efficiency and customer relationship management of NIM Automotive Trading Co, the exclusive distributor for Kia in the Kurdistan region, with its Sage 300 ERP and Sage CRM solutions.
Brookdale Senior Living to Manage All Inbound Marketing Prospect Calls with RealPage Contact Center
RealPage, a provider of on-demand services to apartment communities and single family rentals, asserted that the RealPage Senior Contact Center has been employed by Brookdale Senior Living, one of the largest owners and operators of senior communities in the United States, to seamlessly manage all inbound marketing prospect calls.
TMC's CUSTOMER Magazine Honors InAppCare with 2012 Product of the Year Award
TMC, a global media company, has recently honored InApp Mobile Customer Care with its CUSTOMER 2012 Product of the Year Award.
Productive Computing Unveils SaaS CRM Offerings on FileMaker Pro
Productive Computing, Inc.'s well-accepted CRM software solutions are now available as Software- as -a Service on the FileMaker Pro 12 database engine. In lieu of a single procurement, the SaaS offering is available for a small monthly charge.
Volunteers of America Chooses SofTrek's ClearView CRM
SofTrek Corporation's ClearView CRM has been selected by Volunteers of America, a countrywide human-services association, as its not-for-profit fund-gathering software. ClearView CRM offers features like donor relationship administration, business intelligence and reporting, and operational tools, which will be leveraged by Volunteers of America to classify donor prospects. ClearView CRM will also help Volunteers of America extend constituent associations; streamline its fundraising activities; and build up correct predictions.
Lenovo Wins eTail Search Marketing Award
Search engine rankings are important for everyone. From a startup looking to find its feet in the digital world to large companies looking to attract new customers and retaining existing ones, everyone needs better search engine rankings to do well both online and offline.
Mashery to Power SurveyMonkey's Developer Portal and New Data APIs
SurveyMonkey recently announced the introduction of its Mashery powered developer portal (developer.surveymonkey.com) and new data APIs. With the aim of ensuring that decision making is always based on data driven insights, the company's latest releases will help in integrating leading online survey technology across the globe. The integration with Mashery,a provider of API management platforms and services, will support easy integration of SurveyMonkey into mobile and Web applications. Partners leveraging the SurveyMonkey API integration will benefit from easy and faster access to immediate insight and analysis capabilities.
TMCnet Call Center Software Week in Review
Happy March! It's time to take a look at the week's happenings in call center software for the last week in February.
Salesforce.com Launches New Service
Salesforce.com recently announced that it has launched the first in a series of new solutions that will look to empower customer companies to transform for the mobile era. The company has released a new Salesforce Service Cloud Mobile solution, which will enable companies to offer innovative customer service anytime and on any device.
SteelHouse Includes CRM Retargeting to Its Incorporated Marketing Portfolio
SteelHouse has enhanced its incorporated marketing portfolio with the inclusion of Customer Relationship Management Retargeting. Brands can advantageously utilize their valuable assortment of CRM and offline information with CRM Retargeting, thereby touching base with an increased number of customers on the Internet.
HP Enhances Healthcare Delivery for Department of Vermont Health Access
HP Enterprise Services has signed a contract worth $48 million with the Department of Vermont Health Access, to continue as the state's Medicaid fiscal agent. The four-year agreement has HP provide services that will help Vermont in achieving its healthcare reform goals.
Stream Global Services Acquires LBM
Growing a business is not easy in a fast-moving business world that is fraught with risks and uncertainty. That's why many companies choose to acquire existing firms that complement their activities as it gives them the necessary impetus and added momentum.
Five9's Cloud Call Center Solution: A Guided Tour, Part 1
They say you never truly know a man until you go camping with him. The same general principle can be applied to any number of items: you can't know a car until you drive it or a sandwich until you taste it. You also can't know how efficient, effective or easy-to-use a software solution is until you try it out for yourself. That is why I asked David van Everen, vice president of Digital Marketing at Five9, to show me the company's cloud-based contact center interface to see just how feature-rich and easy to use it was. I have to say, after an extensive tour, I was duly impressed.
Kony Expands to EMEA and Introduces Improvements to Mobile CRM
Expansion to the Europe, Middle East and Africa (EMEA) region gives an organization access to an established market in Europe and a future with developing markets in the Middle East and Africa. Kony Solutions is a mobile and multichannel application platform provider. It made the announcement of its expansion and introduction of its mobile CRM enhancement product offering at the Mobile World Congress taking place in Barcelona, Spain until Feb. 28, 2013.
AMC Technology to Introduce Next Generation OpenCTI Adapter
Come summer and AMC Technology will be offering its customers a brand new next generation OpenCT I adapter with Contact Canvas 2013. This is apparently in response to customer demand and feedback.
CMS Services Provider BLACKIRON Joins Sitecore Partner Program
BLACKIRON Data, a subsidiary of Primus Telecommunications Group, Inc., has joined the Sitecore partner program. The company, which offers a single resource platform featuring hosting, consulting and implementation of Web content management software, is interested in complementing its existing portfolio through the program.
Salesforce Service Cloud Introduces New Package of Mobility Features
Salesfore.com announced this week that it's introducing the first of a series of cloud mobility solutions. The new Salesforce Service Cloud Mobile, a package of mobile customer support features created to help companies offer customer service anytime and on any device, delivers mobile co-browsing, mobile communities, mobile chat and touch-based agent interface technologies, all designed for customer service in the cloud, said the company.
Accrete Solutions Unveils New Customer Relationship Management Service Solutions
Accrete Solutions will display its new Customer Relationship Management service solutions at the SAPinsider CRM 2013 conference. The company, which is specialized in customer-facing sales and service solutions, is planning to showcase a range of new customer and field service solutions, including tablet-based mobility solutions. The release will feature topics such as field service, self service, installed base management, safety inspections, customer surveys, etc.
Five9 Explains How to Use the Cloud to Compete with the Giants
Startup companies have plenty of challenges they need to deal with, and setting up a contact center is not always at the top of the list. This is especially true for small companies that may not have the resources to deploy an on-premise model. But there is good news for these companies, as cloud-based contact centers are a cost-effective and simple way to deploy a contact center that can compete with the largest enterprises. For those companies - large or small, new or old - that want to leverage the power of the cloud, there are experts out there who specialize in exactly this kind of situation. One of those companies is Five9.
Benbria Unveils BlazeLoop Mobile Event Engagement Solution for Hotels
Benbria Mobile Event Engagement solution, BlazeLoop, is expected to help hotels improve their event management tasks and realize more revenue. The solution will enable a personalized meeting planner experience for customers by streamlining the execution of meetings and events.
Intradiem Integrates with Aspect's Workforce Optimization Platform
Intradiem, a provider of intraday management solutions for contact centers, is all set to integrate with Aspect Software's workforce optimization platform. Aspect Software is a global provider of enterprise workforce optimization solutions that also include customer contact.
Horizon DataSys Expands Customer Support Hours for International Clients
Horizon DataSys Corporation recently announced that it has extended customer support hours during weekdays for its international clients with the aim of reducing response and issue resolving time. This will result in improved performance as well as savings in both time and money for the company and its clients.
Demand Advantage Creates Time-Saving Program for Auto Shops
Leading Auto Shop Software company, Demand Advantage, announced a new system called Auto Shop Advantage which works by combining the functionality of auto shop software with a Customer Relationship Management (CRM) system.
InCompass Incorporates Customer Relationship Management
The Jockey Club's wholly owned subsidiary, InCompass Solutions Inc., has recently bought customer relationship management (CRM) software from Redfish Studio, a company based in Minneapolis. Redfish Studio has provided CRM service to racetracks for years, with customers like Canterbury Park, Hawthorne Race Course, Santa Anita Park, Betfair Hollywood Park, Fairplex Park, Keeneland, and Del Mar.
TMCnet Call Center Software Week in Review
It's the end of another week, and therefore time to look back at the week's events in call center software.
Five9's Cloud Call Center Solution Increases Leads for DirectBuy
The benefits of cloud computing have led to an upsurge of interest in cloud communications such as a cloud-based call centers, which offer more secure, reliable, and scalable contact centers without the burdens of premise-based systems.
CasinoCustomerService.com Reveals Tips for Successful Casinos
CasinoCustomerService.com has unveiled four tips especially for gaming properties. The tips will help in reducing casino customer enhancement errors, which do not allow the gaming properties for triumphing over their competitors.
expressDecor.com Equalizes Customer Relevance and Language Compatibility
Foreign languages have made an entry into call centers and BPOs and it's only a matter of time before they make a strong movement in other directions. expressDecor.com, the home remodeling e-retailer, bears this out as it seeks greener pastures in the Hispanic market.
Chartio Increases Support for Salesforce with Interactive Interface to Salesforce Data
Chartio, which builds interfaces for data, announced today the ability to directly connect user information to Chartio as a Salesforce customer. A Salesforce user can now browse data from Salesforce, alongside production databases like Oracle, MySQL and PostgreSQL, as well as Google Analytics, in the same chart or dashboard.
Front Row Sales Debuts New Version of Sales Pro App
Front Row Solutions, a provider of customer relationship management (CRM) solutions that serves the needs of sales representatives and sales managers, released a new version of its Front Row Sales Pro Application for iOS, Android and Blackberry devices.
PMI San Diego Achieves Improved Work Management Capabilities with EPM Live
The San Diego Chapter of PMI, working for driving project management efficiency since 1986, has reportedly made a major investment in a new piece of PPM Work Management software from EPM Live. A registered education provider (REP) for PMI, EPM Live has deployed project management tools for many other PMI Chapters in the past.
Nexus Telecom Partners with Aito Technologies
Nexus Telecom, a provider of off-the-shelf products and services to monitor, test and measure how a subscriber experiences the service provided by an operator, has joined forces with Aito Technologies, a company that is redefining the next generation of customer experience analytics solutions.
Aito Technologies Adds New Features to its Aito CEA Solution
Aito Technologies, a provider of Customer Experience Analytics software, announced that it has added new features to its award-winning customer experience analytics product, Aito CEA.
ISM Unveils New Cloud Computing Practice
Information Systems Management, a company commonly referred to as ISM and a provider of ERP and CRM business software, signed a partnership deal with NetSuite, an American software company.
Stock-on-Tees Borough Council Installs Qmatic Customer Flow Management
The Stock-on-Tees Borough Council recently installed advanced Qmatic customer flow management into its system, to help implement an Access to Services strategy, which has already been deployed in three stages across three major regions of the Borough - Bellingham, Stockton and Thornaby. With Qmatic customer flow management, the Borough reported achieving 93 percent customer satisfaction in light of this new implementation.
Five9 Brings Call Centers to the Cloud
No matter what business you are in - or how large your company is - you strive to maximize productivity and increase customer satisfaction. For call centers that are looking to improve in both of these areas, one way to do so is to migrate from an on-premise to a cloud-based, hosted contact center. This call center on demand can also increase agility and flexibility, providing real ROI and moving your business toward cutting edge technology. One company that specializes in migrating contact centers to the cloud is Five9, and according to company executives, Five9's solutions can indeed maximize productivity and increase customer satisfaction.
Technology: A Must in Contact Centers, Says Altitude Software
Is the customer really king? Does customer satisfaction get the priority it deserves? These questions will forever remain partly unanswered because companies and businesses profess that they always put the customer first- this unfortunately doesn't appear to be so.
Firstsource Launches New Product Aimed at Helping Organizations Gain Actionable Customer Insights
Firstsource Solutions Limited, a global provider of customized business process outsourced (BPO) services to the banking & financial services, telecom & media and healthcare sectors, has launched First Customer Intelligence (FCI).
Swiftpage to Acquire Sage ACT and SalesLogix
Swiftpage, a provider of digital marketing platforms for small businesses, recently announced that it has signed an agreement to acquire the Sage ACT! contact management and Sage SalesLogix customer relationship management (CRM) businesses from Sage Group plc. Swiftpage will now be raising financing from its group of partners to complete the transaction. Accel-KKR, Sage and a technology-focused private equity investment firm will also be a part of the group.
Teleperformance Colombia Gets Frost & Sullivan Award
Teleperformance Colombia, a company that specializes in designing, implementing and managing BPO solutions, recently announced that Frost & Sullivan has recognized the company with the 2013 Colombia Frost & Sullivan Award for Market Share Leadership. The officials from Frost said that Teleperformance's hold on a large share of the Colombian contact center outsourcing market and its outstanding revenue growth made it the frontrunner for the award.
Collier Pickard Introduces 'The Analytical CRM eBook'
Independent CRM consultancy firm Collier Pickard is helping organizations learn what works and what doesn't in Customer Relationship Management with the release of a new downloadable book called "The Analytical CRM eBook."
Telefonica Chooses NICE Mobile Reach to Offer Outstanding Customer Service
NICE Systems recently confirmed that its innovative NICE Mobile Reach solution for mobile customer service has been chosen by Movistar, Spain's largest telecommunications operator for initial deployment. Movistar is a brand of Telefonica Spain, which is one of the largest international communications companies in the world.
C3/CustomerContactChannels' New Apps Deliver Real-Time Views of Key Performance Metrics
C3/CustomerContactChannels, a provider of customer management solutions, has released two new apps for real time monitoring of productivity and metrics. The apps are the products from the C3 Labs team.
KANA Brings Customer Interaction Management Benefits to the Mid-Market Call Center
KAN,A a provider of on-premise or cloud customer service solutions, has unveiled that its SaaS-based KANA Express solution was categorized as "best suited for mid-sized organizations" in an evaluation of vendors in the Customer Service Management market from industry analyst firm, the Info-Tech Research Group.
TMCnet Call Center Software Week in Review
Welcome to the weekend, which means it's time for another wrap-up of the week's events in call center software.
DEACOM Alpha Testing its ERP Version 15.0 CRM Module
Deacom, Inc. officials have confirmed that it is alpha testing portions of DEACOM ERP version 15.0, a software solution the firm has built specifically for process manufacturing companies who manufacture adhesives, sealants, chemicals, lubricants, cosmetics, food, beverage, pharmaceuticals, nutraceuticals, paints and coatings.
KorTerra Unveils Smartphone App for Safe Digging
KorTerra Inc. has unveiled a smartphone app, which offers safe digging and critical 'call before you dig' information. Minnesota's Gopher State One Call, a call before you dig center, is presently using the latest damage prevention app from KorTerra. Smartphone users can download the app from the Apple App Store or Google Play.
MyReportInfo.com Implements Predictive Software to Enhance Customer Service
MyReportInfo.com has implemented a piece of cutting-edge predictive software that can anticipate customers' questions and concerns. The solution is expected to boost the firm's customer service efforts in a number of ways.
SalesPortal Unveils Offer Personalization Engine
SalesPortal has unveiled a proprietary offer personalization engine. Customers will be able to receive offers related to specific products that are applicable to their instantaneous requirements after the conclusion of sales and service calls based on offering customization.
ReD's New Interactive Portal to Expedite Business Decisions for Merchant Customers
ReD, a source of global fraud prevention solutions for merchants and payment service providers, has a huge clientele across six continents. The company has recently introduced an interactive, self-service Business Intelligence portal for all its customers, subscribing to the company's ReD Shield fraud prevention service.
Open Source CRM Provider Zurmo Partners with Sooptoo
CRM solutions providers Zurmo Inc. of Chicago and Sooptoo of the Netherlands have joined forces. Sooptoo will resell product -- and provide professional services including customization, installation, integration, maintenance, support and training -- for Zurmo deployments in the Netherlands.
Playnomics Unveils Mobile Version of Web-Based CRM Platform PlayRM
Playnomics, specializing in developing predictive analysis for games, released PlayRM Mobile, the mobile version of its web-based CRM platform for games.
Axiom BPM Announces Launch of New User Friendly Website
Axiom BPM, a major player in BPO and call center services, has launched its new user friendly website www.vertexsoftwares.com.
InetSoft Enhances its BI Software Suite with Collaborative BI Capabilities
InetSoft Technology, a provider of data mashup driven dashboard and reporting solutions, has released its enhanced version of Style Intelligence 11.4, a business intelligence software suite. The new enhancements include annotations, shared bookmarks, and search.
Honda Canada Finance Honored with Leadership Award from Ventana Research for Verint Software Implementation
Honda Canada Finance Inc., a provider of financing and leasing options for Canadian consumers for Honda and Acura automobiles, recently won Ventana Research's 2012 "Contact Center Excellence" Leadership award based on its use of Impact 360 Workforce Optimization.
InsideSales.com Adds Big Data Predictive Analytics Patent to its Growing Technology Patent Portfolio
The United States Patent Office has issued Multiple Output Relaxation (MOR) patent to InsideSales.com, a sales automation and predictive analytics provider for inside sales professionals. The company has developed a new technology based on big data predictive analytics for sales professionals, and the issued patent protects this technology.
Avaya to Promote Symmetrics Business Intelligence Offerings
Avaya is now the official distributor of Symmetrics Business Intelligence offerings. A wide range of contact center reporting and analysis offerings made available by Symmetrics Business Intelligence will now be promoted via the Avaya Select Product Program.
MBIE to Improve Client Experience with Microsoft Dynamics CRM
New Zealand's Ministry of Business, Innovation and Employment (MBIE), which helps support growth by offering services and advice to businesses throughout the country, will begin to use Microsoft Dynamics Customer Relationship Management (CRM) software in order to reduce complexity between customers, and help manage the organization's information about its customers.
Cirrus Aircraft Announces Key Promotions to Drive Global Sales, Customer Support and Manufacturing Operations
Cirrus Aircraft recently announced four key promotions within its organizational structure to drive global sales, customer support and manufacturing operations in Duluth.
SoCoCare Unveils Social CIM
SoCoCare, a company specializing in cloud-based customer service software solutions, recently unveiled Social CIM, its new all-in-one social engagement package for professional customer care teams.
RecordFee.com Ups the Ante on Customer Service with New Program
Good customer service is a sound investment for any company; satisfied customers help create brand value, and in the current economic scenario, customers need to go away happy and come back for more.
Better. Cheaper. Faster. Five9 Helps Contact Centers Move to the Cloud
It sounds a bit like the opening from the classic 70s TV show The Six Million Dollar Man. Better. Cheaper. Faster. Though it's not quite the same as building a cyborg superhero, transitioning a contact center from an on-premise model into the cloud can help companies achieve the above benefits and a whole lot more. Virtual call center specialists Five9 has a wealth of experience guiding companies through this process, and the company understands how to navigate the process and bring a host of benefits to businesses that are looking to make this change.
X2CRM Debuts New Version 2.8 for Sales, Marketing Practices
X2Engine, Inc., a company that provides software and cloud hosting services for X2CRM, a next-generation open source sales management system, has rolled out X2CRM Version 2.8. X2CRM is a sales and marketing application designed exclusively for companies that require a tightly focused customer information system.
TMCnet Call Center Software Week in Review
As the week comes to a close, it's time to take a moment to look at the most recently happenings in call center software. In an effort to strengthen its outbound communications, Empatel, a reseller in Turkey specializing in unified communications solutions, was in search of a solution that would take it up a notch according to its growth path.
Verizon Wireless Gains in Call Satisfaction Following Improvements in 2012
Since 2009, the going for Verizon has been good, and has continued to receive accolades from its users for consistently good customer service. But there was one area that did appear a little shaky: customers found it difficult to reach an actual representative at Verizon customer service.
Empatel Partnership Allows Noble Systems to Gain Two New Territories
Needing to strengthen its outbound communications, Empatel, a reseller in Turkey specializing in unified communications solutions, was in search of a solution that would take it up a notch according to its growth path. And, the obvious choice was Noble systems.
NewVoiceMedia Qualifies as a Trusted SaaS Provider under G-Cloud ii Program
The Government in the U.K. is committed to changing how the public sector procures and operates information technology to improve its services and G-Cloud ii is an initiative in that direction. Its priority is to help the public sector deliver real savings by developing the U.K. Government cloud capability with NewVoiceMedia has being accepted into the G-Cloud ii program, qualifying it as a trusted provider of SaaS technology.
Jacada Signs Material Agreement with a Major US Insurance Group
A major US insurance group has selected Jacada to simplify customer interactions. The insurance group is one of the nation's largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines.
Undertone Viewable Impression Guarantee Optimizes Ad Campaigns
Undertone which specializes in creating digital advertising solutions for brands launched Undertone Viewable Impression Guarantee solution to optimize advertisement campaigns running across Undertone's Preferred Publisher Portfolio to get maximum display ad view ability.
Aspect Software Partners with Back Office Optimization Company eg
Aspect Software has partnered with the back office optimization expert eg solutions, plc. The two companies entered into an equity partnership agreement, providing Aspect exclusive distribution rights to eg's products and services, pertaining only to the regions of the Americas and the Asia Pacific.
Nexidia extends partnership with Gerber Life Insurance
Nexidia, a provider of customer interaction analytics solutions for business transformation, recently announced that it has extended its partnership with Gerber Life Insurance. According to the terms of the agreement, Gerber Life Insurance will keep using the Nexidia's Interaction Analytics solution to further improve the management of agent compliance and performance in their contact center. In addition, the company will also retain Nexidia Managed Analytic Services.
Huawei Selects Actix Customer Experience Analytics
Looking to strengthen its Smartcare SEQ platform, Huawei has selected the Customer Experience Analytics (CEA) solution from Actix. The SmartCare solution from Huawei helps IP Network Operators to create a network O&M system to obtain true customer experience.
Well-Designed Mobile Apps, Self-Service Can Limit Demands on Contact Centers
Despite the boom in multichannel choices customers have today for contact the companies with which they do business, they generally still prefer a voice call with a live agent. This doesn't mean, however, that they don't highly value well-designed self-service channels, or that they don't welcome proactive outbound contacts from service providers.
LivePerson Reveals Statistics on Today's Ideal Online Experience
There's no denying that the growth of the Internet has made it an important means for companies to advertise and sell their products and services online to customers, and engage them as well. Not only has the World Wide Web improved operational efficiency and helped boost profitability, but it has also provided real-time business intelligence (RTBI) for ERP (enterprise resource planning), CRM (customer relationship management) and Ecommerce (electronic commerce).
Mailigen Launches Free E-Mail Marketing Service for Start-Ups
For small businesses and startup ventures, e-mails are by far the fastest and most effective means to communicate with potential clientele. But starting an e-mail campaign is no easy task, especially for startups. E-mail marketing software maker, Mailigen, promises to make the task easier with its latest product - Epic Free account.
TMCnet Call Center Software Week in Review
Today wraps up ITEXPO, which took place this week at the Miami Convention Center and highlighted some of the best and brightest solutions and partnerships in the call center space. To wrap up the week's call center software events, we'll start with an announcement made during the show.
OpenView Unveils Customer Service Operations Assessment Tool - Beta Version
Customer service is as important as the actual product or service offered by a company. Good customer service not only improves a company's image, but it also helps the company in retaining its existing customer base.
Indosoft Provides Asterisk 1.8 Support
Asterisk is a free and open source framework that helps developers in creating new and exciting communications applications. The products created with Asterisk framework can be used VoIP gateways, PBX systems, conference servers, etc., Asterisk-based communications systems are widely used all over the world.
Crowdsourcing: Finding the Right Person for the Right Job
When you go to work each day, how productive are you? If you work in sales, for instance, you may do a lot of administrative tasks that don't involve actually going out and selling. These are important tasks that have to get done, but they may be taking time away from selling.
The Intelli-Touch IVQ-Business Assistant Offers Sales Assistance for Home and Business Users
According to a recent study conducted by Babener and Associates, legitimate personal network marketing - as opposed to illegitimate marketing, such as pyramid schemes - is on the rise. Specifically, one in 10 households now participate in network marketing part time, including Avon and Tupperware sales, to legal services and vitamins.
Zurmo Open Source CRM Application Featured in BitNami App Library
Zurmo Open Source Customer Relationship Management application won a contest sponsored by BitNami, which strives to simplify the deployment of Web applications. The CRM application will be featured in the BitNami Application Library as an easy to install Open Source CRM BitNami stack.
ITEXPO Miami: prairieFrye Showcases New Contact Center Powered by Microsoft Lync
While the unified communications (UC) space is ever changing, with new developments being created to advance product and work efficiency, companies have also been fusing together to make it easier for the larger sphere of UC solutions to work together.
XACT Telesolutions Unveils Dedicated Call Center Services for Digital Health Market
XACT Telesolutions, a source of call center software and services and order-taking solutions, has expanded its service capabilities to meet the needs of digital health maintenance industry, one of the fastest growing businesses in the U.S.
SalesPortal Reveals All New Leadership Team
SalesPortal, a partnership marketing network for enterprises that uses contact centers as a strategic customer engagement channel, recently revealed some changes made to its executive team. The new team will aim at marketing services by large enterprise customers, thus deploying and supporting those solutions.
Zurmo Open Source CRM Seeks Feedback from Early Adopters
Getting opinions from real people about a product before it hits the market can be a game changer. It allows the company to make the necessary changes to the product, if required, and gauge the demand for its products well in advance.
TMCnet Call Center Software Week in Review
Welcome to the weekend, which means it's time to wrap up the week's events in call center software.
MyCorporation Offers Exemplary Customer Service
MyCorporation has said that it has established for itself a reputation of providing "exemplary customer service" in the incorporation and LLC formation industry.
Cicero XM (R) adds Fortune 500 to its Resume
A Fortune 500 Provider of insurance products, Global 200, has signed an enterprise software license and service agreements with Cicero Inc. to deliver an integrated Cicero XM Smart Desktop solution for its call centers. Global 200, over $115 billion in assets, hopes that with the help of Cicero's products, the new desktop will improve efficiency and customer satisfaction.
CFIB Awards C- Grade to CRA Call Centre Business Helpline
Providing quick, relevant and factually correct information to callers is one of the most vital aspects related to the overall customer interaction process. While almost all the enterprises that directly deal with its customers acknowledge this fact, some still have some work to do.
Noble Systems Enhances Its Enterprise Solution Suite with Noble Maestro 7.1
Noble Systems Corporation recently announced the introduction of the Noble Maestro 7.1 for contact center management and reporting. The latest offering from Noble Systems has been designed to deliver an intuitive manager portal for the company's Enterprise Solution Suite with the aim of simplifying tasks such as the management of campaigns, lists, and data, assigning of contact strategies, scheduling activities, and improved control over activity flows.
KANA's Lagan Enterprise CRM Software Serves the UK Public through Staffordshire Connects
KANA Software, a customer service oriented software company based in Silicon Valley, California, recently announced that its Lagan Enterprise CRM software was chosen by Staffordshire Connects, a shared government service based in the UK, to streamline and improve efficiency across a spectrum of social works including adult, social, healthcare and parking.
Staffordshire Connects to Use KANA Lagan Enterprise CRM Software to Optimize Public Service Delivery
KANA Software, Inc recently announced that its Lagan Enterprise CRM software offering has been selected by Staffordshire Connects to help optimize the cost and management of delivering public service. Staffordshire Connects is a partnership of local government councils within the United Kingdom, working together to effectively improve public services more quickly. KANA is a specialist in Customer Experience Management (CEM) solutions.
CompanionLink Unveils DejaOffice CRM for a Phablet
CompanionLink Software has enhanced DejaOffice CRM with the introduction of a Mobile Productivity Suite especially made for "Phablet" devices. The organization has merged CompanionLink Synchronization with a competent mobile application ideal for phones with big screens. A large-screen phone platform has been initiated by the Samsung Galaxy Note, commonly known as phablet. Customized font and scaling choices are offered by DejaOffice, allowing mobile users to leverage this phablet platform.
CRMCulture Unveils Productivity Pack for Pivotal CRM
CRMCulture has unveiled the Productivity Pack for Pivotal CRM. The functionality of major customer relationship management, or CRM systems, is augmented by the feature-rich software tools from CRMCulture.
W5 Templates Unveils Excel Templates for Problem Solving
W5 Templates has computerized the traditional "5 W's" approach for daily project and lifestyle administration. Users can now monitor, organize and thrive in project management in a simplified manner using W5T's Excel-based templates, which control the who, what, where, why and when of any engagement. The license has been priced for less than $300, with no monthly fees.
Yahoo Japan Acquires Mynet's CRM Business
Yahoo Japan recently acquired a part of Katy, the customer relationship management (CRM) division of Mynet for $3.95 million (350 million Japanese yen).
RecordFee.com Adds More Professionals to Customer Service Team
To cater to the growth in sales, RecordFee.com, a public records company has added more customer service team members. The professionals are expected to enhance client satisfaction and eliminate call hold time completely.
Intorrent Technologies Shifts to Larger Contact Center Facility
Intorrent Technologies has moved to a customized contact center facility in a bid to augment its technical support and development staff. Intorrent will now be able to fulfill the budding requirements of its customers across the country. The latest 18,000-square-foot facility is located very close to the organization's existing office.
Connexall Unveils Extended Services for Clinical Workflow Engine
Connexall has unveiled Connex Advantage, extending services for its clinical workflow engine. Currently, hospitals are required to adhere to the latest Affordable Care Act needs, wherein technology plays an important role in incorporating the latest physician groups with numerous technology deployments. Customers can now receive services at any time by connecting to Connexall service teams using Connex Advantage, thereby thwarting and resolving any problems.
Noble Systems Upgrades Noble Maestro 7.1 for Contact Center Management
An unsatisfied customer will not give you a second chance to make a good, first impression. This statement becomes crucial when we talk about call center. This reason is simple- call center is first the point where a particular business makes first contact with its customer.
Voxware Improves Voice Management Capabilities with Recent Upgrade
Voice solution provider Voxware has recently upgraded its Voice Management Suite to enhance its management console, VoxPilot and dashboard functionality.
CSS Insurance Selects CustVox CEM Solution to Improve the Understanding of Customer Experience
CSS Insurance recently entered into an agreement with CustVox, a provider of CEM solutions serving the EMEA region, over the adoption of the CustVox CEM solution. By deploying the solution, CSS will be able to effectively improve its understanding of customer experience. CSS Insurance is one of the biggest Swiss based health and accident insurers.
Really Simple Systems Extends Free Edition CRM
Really Simple Systems, a U.K. vendor of cloud CRM systems, is including mobile CRM and integration to Kashflow accounting as part of its Free Edition CRM solution.
Trendium Changes Portfolio for Better Mobile Customer Experience Assurance and Management
Trendium announced on Friday its plans for 2013, which include changing the way customer experience assurance is done. As a top provider of Customer Experience Assurance (CEA) and Customer Experience Management (CEM), Trendium already has a stronghold in the industry, but for the next year the company will make significant changes to its business plan going forward.
Didgebridge Launches New Interactive Video ABM-ROI Metrix Software
Didgebridge's, an Indianapolis-based digital technology and analytics firm that specializes in ROI-measurable ad scoring and metrics for all forms of electronic and print communications programs has launched innovative new interactive video ABM-ROI Metrix software that is now being used by several prominent US apparel retailers.
TMCnet Call Center Software Week in Review
Welcome to the weekend, which means it's time for another wrap-up of the week's events in call center software.
VisionWare Debuts Auris for More Effective Analyses of Customer Data
Business systems generate a gigantic volume of data, and organizing and retrieving it can be a herculean task for companies. But utilizing this data is equally important as it provides invaluable insight into customer behavior and their likes and dislikes.
CSI to Integrate Virtual Observer Suit for Valued Addition
Two key players in the workforce management space have forged a reseller deal to roll out a comprehensive solution set that integrates two of the industry's most sought-after workforce optimization solutions - Community workforce management solution and Virtual Observer. Community workforce management solution has been developed by the Workforce Management Software Group (WFMSG), and features an openly architecture.
Ideal Tax Solution Updates its Marketing and Customer Service Platforms
Not all of us are punctual when it comes to filling our tax returns. Helping such taxpayers, Ideal Tax Solution, LLC has updated its marketing and customer service divisions to help users looking for professional and reliable tax resolution services.
IBM Retail Software Enables Uniform Brand Experience for Omni Channel Shoppers
To increase interaction and collaboration between marketing and sales divisions, IBM has recently unveiled new innovations that will allow retailers to deliver a consistent shopping experience for consumers across multiple touch points - from the store, mobile and online.
Web.com Group to Announce its Full Year Results in February
Web.com Group, Inc., a provider of Internet services and online marketing solutions for small businesses, will announce its fourth quarter and full year results for the fiscal period ended December 31, 2012 after the U.S. financial markets close on February 7, 2013.
SureSet to Provide Greater Visibility with Dinamiks' Online Appraisal Software
Employees are the engines that keep organizations ticking, hence employee performance appraisals are necessarily a part of the system, as good performance can be a real asset to the organization. But typically, the annual paper-based performance appraisals that appear to be the norm do seem inadequate.
Most Companies Not Targeting E-mail Marketing Campaigns Properly
While there's still no shortage of direct marketing filling our postal mailboxes (commonly referred to as "junk mail"), we are bombarded by similar digital content in our e-mail inboxes. While some is unsolicited (the ubiquitous Viagra, discount vitamins and other messages), a considerable amount of it is based on a prior relationship.
India's Pharmacy Retailer Religare Wellness Deploys FreeCRM.com
Offering tough competition to its contenders, such as SalesForce.com, Oracle, SAP, or SugarCRM, which have been ruling the customer relationship management (CRM) sector for decades, FreeCRM.com has bagged yet another customer - Religare Wellness.
Zurmo Makes Translating its Open Source CRM Simpler
Zurmo, a company that has initiated the Open Source CRM Project, has made it more user friendly by allowing various contributors to work on the localization of this application. Open Source CRM is gaining popularity in the field of CRM and that's not just because it's free.
So You Can Access Your Organization's Social Media Data - Now What?
Businesses place significant reliance on social media to support sales, marketing and customer support goals. An organization's social channels allow it to reach customers instantly, understand customer needs, gauge brand sentiment, see how it compares competitively, and much more.
Jingit Announces Selection of Direct Source as its Preferred Systems Integration Partner
Jingit has selected Direct Source, a consultant and technology solutions provider for tier-one retailers with a network of more than 2,500 installation specialists across the United States and Canada, as its preferred systems integration partner.
BigMachines CPQ Solution to Power Sales Processes for The Berry Company
BigMachines' cloud software will power the quote to cash processes to enhance the sales environment of The Berry Company. BigMachines specializes in product configuration, pricing and quoting, proposal generation and B2B E-commerce.
Contact Centers Still Largely in the Dark with Social Media
When social media jumped the barrier from a few cutting-edge users to pretty much everybody (who among us hasn't debated whether to accept friend requests from our parents and aunts and uncles on Facebook?), most Americans were delighted. It's a way to stay in touch, a way to stay current and a way to view lots of cute pictures of friends' children and pets.
Future Facilities Enhances 6SigmaDC Suite 7.1 and Announces its Availability
Future Facilities North America, a company specializing in predictive data center infrastructure management (DCIM) software for data center design and operations, has announced that it has enhanced its 6SigmaDC Suite 7.1 with improved functionality and usability for modeling and reporting.
How CRM Can Help Increase Customer Satisfaction
The most important area of focus for any type of business that wishes to thrive, whether it's medical, hospitality, retail or otherwise, is to provide the best quality customer service care. In order to make sure that problems are solved in the most effective and timely manner, businesses must choose the most effective CRM software.
Support for Multi-Channel Retail Success comes to NetSuite as it Acquires Retail Anywhere
Retail Anywhere is a company in Paso Robles, California that has been providing point of sale (POS) software for over 28 years. Last year it re-architected its software to run on NetSuite's cloud-based ERP suite. NetSuite is a provider of cloud-based business management software. Its headquarters are in California in Silicon Valley.
Clarabridge Aspires to Repeat its 2012 Success in the New Year and Beyond
Clarabridge, Inc. is a key player in the Customer Experience Management (CEM) space, catering to such big ticket clients such as B/E Aerospace, Dell, E.ON, Expedia, Fidelity, J.D. Power, L'Oreal, Marriott International, United Airlines, Wal-Mart and others. In a recent news statement, the company revealed that it has witnessed 60 percent year- over- year sales growth in 2012.
TMCnet Call Center Software Week in Review
Welcome to the weekend and another week's wrap up of call center software.
HIPAA Compliant Call Center Software Makes its Debut
The HIPAA privacy rule was created as way to protect patients and their information. However, it was developed with the notion that with the individual's permission, confidential health-related data could be sent to certain parties for important purposes. As the use of call centers is ramping up, it makes complete sense that software in these environments would now need to be HIPAA compliant.
3CLogic and LeadMaster Go International with CRM Suite
3CLogic and LeadMaster disclosed plans to expand their partnership to allow United Kingdom residents to take advantage of their latest customer relationship management platform.
Promero is Industry's First to Offer Cloud-Based Call Center Software with HIPAA Compliance
Promero, a Worldwide Oracle Gold Partner for Oracle Contact Center Anywhere, has come up with a cloud-based, HIPAA-compliant call center software solution for the healthcare industry. Virtual call center software and predictive dialers are often embraced by businesses as a cost-effective alternative to premises-based call centers.
Vana Workforce HCM Gets an Improvement
Vana Workforce's HCM solution is receiving an update, providing new and improved functionality. The human resources and talent management solution is available entirely in the cloud and delivered on the Force.com platform, providing a social and mobile workforce experience.
First Bank of Highland Park Picks Adapt Telephony Services to Install New Communications Platform
First Bank of Highland Park has been searching for an all-encompassing communications system that could handle a multichannel customer service call center. This week, the bank announced it has chosen Adapt Telephony Services, LLC to help upgrade its out of date phone system.
Callminer Comes First in DMG Consulting Speech Analytics Vendor Satisfaction Analysis
For any business, it is extremely important to know what customers really think about the company. An increasing number of companies are embracing a voice-of-the-customer analysis approach to decipher the true meaning of information gathered from all sorts of interaction channels, including surveys and social media. Using this real time business intelligence, enterprises can dramatically improve customer service and sales.
Legal & General America Employs Hooper Holmes' Online Tool to Schedule Live Exams
Legal & General America (LGA), an insurance company in the United States, will be using Hooper Holmes' Live Online Scheduling platform. This Hooper Holmes' Live Online Scheduling tool makes scheduling easy and simple for the LGA team.
SQM Group Pats VSP Vision Care on the Back
It's been raining awards for VSP Vision Care, touted as the national leader in vision and eye care benefits offering vision insurance and plans for individuals and businesses. Its consistency in excellence, customer satisfaction and leadership has led Service Quality Measurement Group, Inc. (SQM) to recognize its call centers yet again for world-class performance.
India, Turkey Under Credit Collections Industry Microscope
Financial services firms, particularly those that identify, stud and analyze credit collections, have been doing business in the developed world for the better half of the 19th century. Nevertheless, as developing nations begin to build a financial infrastructure that often imitates that of the United States or former European colonists, financial service firms are putting growing countries under their microscope in order to identify new potential opportunities.
Iberdrola Using Altitude uCI for Managing E-mail Customer Interactions
Utility company, Iberdrola is reportedly using the uCI solution from Altitude Software for the purpose of managing e-mail customer interactions.
XO Communications and 1-800-Registry Make a Great Pair
If you're reading this article for information on planning a wedding, honeymoon, or any unusual kind of registry, then congratulations! Now that that's out of the way, might I recommend calling 1-800-Registry? After all, it has just deployed XO Communications' Hosted PBX and Cloud Contact Center solution.
Total Communicator Solutions Presents Cloud-Based Mobile Marketing Communication Platform at CES
In recent years, cloud computing has emerged as a very promising technology. With the exponential growth of cloud computing and mobile technology, mobile cloud computing has obviously evolved.
Voice Fingerprints Help with Call Center Security
NICE Systems has created a voice biometrics product as a way to help with call center software security. The product, released by NICE, a provider of contact center software and prevention, is part of its Contact Center Fraud Prevention initiative.
Adapt Telephony's CIC to Upgrade First Bank's Contact Centers
In today's business world where efficiency and flexibility are bywords, can anything be more irksome than cajoling an aging enterprise telephony system to perform and having to manage loosely integrated multiple standalone systems from multiple vendors?
Lionbridge Extends Partnership with LivePerson
Lionbridge Technologies Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions. LivePerson will now leverage Lionbridge's GeoFluent technology for its international clients who contact the firm's support center.
Five9 Appoints Keith Bennett as Sales Director for CALA
Five9, a cloud contact center software provider, recently appointed Keith Bennett as sales director for its Caribbean and Latin America (CALA) operations. Five9 is looking to expand its operations in CALA and believes Bennett's 14 years experience in sales will help the company achieve its goals.
Isracard Implements Predictive Virtual Assistant from Personetics
Isracard has implemented Personetics Digital Banker, a predictive virtual assistant offering especially for the banking industry. Personetics has revealed customer user data related to the benefits experienced by Isracard customers after implementing Digital Banker for Web-based and mobile channels.
MUG Enterprise's Interceptor Platform Becomes Avaya Compliant
Today, call centers have to face numerous regulatory issues and stay compliant without straying from the stringent rules and regulations concerning outbound calling. To help them do that, MUG enterprise, an international consulting group, reported that its Interceptor Platform application is now compatible with Avaya Proactive Contact 5.0.
Will ClickSoftware's Three-Pronged Strategic Growth Initiatives Pay off?
ClickSoftware Technologies Ltd., a provider of automated workforce management and optimization solutions for the service industry, is extremely confident about sustaining the momentum it experienced in 2012, and believes it will lay the foundation for something bigger in 2013 and beyond. A strategic plan to accelerate revenue growth will see the company leveraging the investments made in 2012.
Comm100 to Release Live Chat 7.0 with Salesforce Integration
Regardless of size, businesses have begun to rely on customer satisfaction and loyalty to stay afloat in this economy. To boost customer service and increase the chances for repeat business, enterprises have implemented tools to improve customer service.
Support.com Partners with AppDirect to Provide World-Class Cloud-Based Support Solutions
Support.com, a provider of high-end technology solutions, recently partnered with AppDirect, the global cloud service marketplace company, to initiate technology integration for delivering world-class, cloud-based support solutions to its clients. With this new venture, Support.com's technology services and SaaS-based Nexus Service Delivery Platform will now be available to the cloud service marketplace partners of AppDirect.
Five9 Recognized for Innovation in the Cloud
Cloud contact center software provider Five9 has been recognized for innovation in the cloud by the Cloud Computing Magazine.
TMCnet Call Center Software Week in Review
Happy New Year! It's time for a round-up of the week's events in call center software.
Xirrus Turns to Relayware to Manage its Global Indirect Sales Channels
Xirrus, a provider of high-performance wireless networks, has been finding ways to drive global sales expansion and has recently adapted Relayware to manage and optimize its global indirect sales channels.
3CLogic, SugarCRM Partner to Offer Advanced Customer Engagement Solutions
Cloud-based contact center company 3CLogic has entered into a strategic partnership with SugarCRM, a market-leading customer relationship management (CRM) company. This new partnership - 3CSugarCRM - offers seamless integration between SugarCRM and 3CLogic's inbound, outbound and blended contact center applications.
SocialFlow Recognized into Facebook's Preferred Marketing Developer Program
SocialFlow, a social media marketing company, has recently announced that it has been added to Facebook's Preferred Marketing Developers (PMD) program. SocialFlow, founded in 2009, offers brands and businesses a solutions-based approach to connecting paid, owned and earned social media strategies.
Analysys Mason Recognizes Oracle's Best-in-Class Customer Care
Analysys Mason, a specialist industry analyst organization, has recognized Oracle as the best enterprise offering customer care systems across the globe. Analysys Mason revealed this information it its latest report titled, "Customer Care Systems: Worldwide Market Shares 2011."
WUN on Demand Gives Customers What they Need, When They Need it
Take just a few steps back and look at what businesses required yesterday. Fast forward to today, and look at the difference. Everything's changing: the technology we use, the work environment, our attitudes and concepts of workspaces - all pushing to change the contours of corporate productivity.
Virgin Money Snags 2012 Customer Experience of the Year Award
Virgin Money, a provider of credit cards, mortgages, savings, pensions, investment and protection products to over four million customers, was recently recognized with the prestigious 2012 Customer Experience of the Year Award for Banking in the UK Customer Experience Awards.
Trident Marketing Implements Workforce Optimization Technology to Meet Performance Goals
For any contact center company, agents training and sharpening their skills is of the utmost importance. Surging call volume and a multi-skill environment makes it even more critical for them to improve the toolset used for training and quality assurance.
TMCnet Call Center Software Week in Review
Lots of companies made announcements this week regarding their approach to customer service and implementation of call center software. Many enterprises main goals for becoming and remaining successful rely on customer satisfaction.
TMCnet Call Center Software Week in Review
Happy New Year, call center readers. Before you make merry, take a moment to check out the week's events in call center software. Regarded as one of the fastest growing SaaS companies in North America, iCIMS, a developer of Software-as-a-Service (SaaS) talent acquisition solutions, has continuously demonstrated excellence in innovation, growth and entrepreneurship since the company's inception in 1999 - and is no stranger to awards.
Transcosmos Extends MCM Center Fukuoka
transcosmos inc. has extended its call center base also known as the MCM Center Fukuoka with an aim to fulfill its rising business requirements. The call center officially became operational beginning on December 17, 2012.
Inland Northwest Embraces Call Center Industry
In the Inland Northwest, call centers are continuing to expand. While the economy of the United States is in a time of significant struggle, there have been certain key industries that have fared better compared to others. Surprisingly, call centers have continued to weather the stormy economy through 2012 and have proven to be a stable provider of employment opportunities.
Clarity Consulting Releases Latest Version of its Native Lync Contact Center Product
Clarity Consulting, Inc. recently introduced the latest version of its native Lync contact center product, Clarity Connect 2.5. Designed to work with both Lync Server 2010 and the latest Lync Server 2013, the update from Clarity Consulting comes with a self-installation package and includes improved management and reporting capabilities.
WUN Systems, Inc. Improves Customer Service Approach to Address Demands of Modern Workspaces
WUN Systems has effectively enhanced its workspace and business center customer service approach to address the growing demands of modern workspaces. With WUN on Demand, clients will now have everything they need to optimize the running of their workspaces.
iCIMS Figures in Montclair Advisors' 2012 SaaS Top 250 Listing
Regarded as one of the fastest growing SaaS companies in North America, iCIMS, provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, has continuously demonstrated excellence in innovation, growth and entrepreneurship since the company's inception in 1999 - and is no stranger to awards.
iQor Acquires the CCT Group
iQor, a global provider of intelligent customer interaction and outsourcing solutions, has acquired the CCT Group, a source of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners. Clients are demanding the latest sophisticated technology, processes and methods along with actionable insights from cutting-edge analytics and business intelligence tools.
Cyara Solutions Appoints New GM, VP of Field Operations for the Americas
William Aston, an enterprise software sales leader with extensive background in contact center, IVR, speech and CRM markets, recently joined Cyara Solutions as general manager and vice president of field operations for the Americas.
Failing Grades for Company Call Centers' Response Times
When you have a problem and you call a utility or service company, is it asking too much that they treat you like a valued customer? In business, the customers are the determining factor in how successful the company will be.
PeakColo Adds Seventh Cloud Node in Chicago
As a leading Infrastructure-as-a-Service (IaaS) Cloud service provider, PeakColo delivers what organizations need for their cloud applications from A to Z. The migration to cloud by organizations small and large is not a fad that will soon fade away. Cloud integration provides multiple benefits so companies can focus on their business applications instead of worrying about the problems related to IT.
Customers Using IT Service Desk Market Prefer Giva over BMC Track-It
The service desk is a vital tool for information technology service management. It is designed to provide service requests and handle incidents as they happen. If it is not designed properly, the smallest incident can cause disruption in the organization, resulting in many types of losses.
Telax Contact Center Software Now in Compliance with Section 3.2 of PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information. Telax Hosted Call Center, a provider of customizable, easy-to-use hosted call center solutions, is increasing its ability to support its clients who perform credit card transactions, via its hosted contact center solution.
TMCnet Call Center Software Week in Review
It's a holiday weekend, which means it's time to deck the halls and light the candles. Before you do, however, take a minute to catch up with the week's events in call center software.
Take a CRM Page out of Santa's Book this Season and Watch it Work for You
Whether you believe in Santa Claus or not, whether you believe in the spirit of the festive season or not, one thing you can't deny is that Saint Nicholas is a die hard fan of CRM and all of us will do well to take a page or two out of his book and see the magic it creates.
Lane Uses Online Solution from Joseph Merritt Company, Improves Customer Service at Lower Operating Costs
The Lane Construction Corporation specializes in transportation and heavy civil construction products and services. One of the challenges facing the company is to constantly keep marketing collateral current and consistent for its numerous field offices.
The Customer is King, Don't Forget it, Says RecordFee.com
Who says customer service isn't that important? Not RecordFee.com, that's for sure.
Access Unveils Formatta Electronic Forms Management Suite 8.0
Apart from doing your part for the environment, using e-forms instead of traditional paper forms has its own advantages. If companies sought more encouragement, here's some: Access, a provider of enterprise forms management software, has unveiled Formatta Electronic Forms Management Suite 8.0.
AIM Consulting Selects InetSoft for Business Intelligence
InetSoft Technology has announced that AIM Consulting, a top technology solutions and services company, has selected the company's Style Intelligence. With this, AIM Consulting looks to handle the BI functions of an important telecommunications carrier.
Frost & Sullivan Latin American Contact Center Applications Growth Leadership Award 2012 Goes to Altitude Software
Altitude Software, a provider of contact center technology, received the 2012 Frost & Sullivan Latin American Contact Center Applications Growth Leadership Award.
Autonomy Gets 2012 North American Frost & Sullivan Award for Product Differentiation Excellence
Autonomy, an HP Company, has been selected for the 2012 North American Frost & Sullivan Award for Product Differentiation Excellence. Analytics and quality monitoring (QM) helps companies retain and enhance their customer experience.
MediaFunnel Enhances Customer Service to Deliver Brand Experience to Customers
Designed to deliver the best possible brand experience to customers and prospects in the social channel, social media management platform, MediaFunnel, announced the release of innovative, customizable customer service quality assurance protocols earlier today.
Arshiya International Selects CRMnext, Acidaes Solutions' Flagship Product
Acidaes Solutions' flagship product CRMnext has been selected and deployed by Arshiya International, a pioneering unified supply chain infrastructure and solutions group to power growth plans. CRMnext delivers a comprehensive solution for the logistics industry, streamlining the entire marketing, sales and customer service processes by providing a common platform to the business development, account management and logistics teams.
One97 Acquires MobiVite
One97 Communications Ltd., a mobile Internet company in India, recently announced that it has completed the acquisition of the Delhi-based marketing platform MobiVite. As marketing platform, MobiVite allows business owners, marketing managers and marketing companies to engage customers on PCs, tablets and mobiles, effectively. It provides highly rich features and integrated tools to execute engaging Web campaigns that are dynamically optimized for 5000+ Web enabled PC, tablet and mobile devices.
UAS to Use Birst's BI Solution to Combine and Analyze Data from Salesforce.com
United Allergy Services (UAS) has selected Birst's business intelligence (BI) solution to combine and analyze data from Salesforce.com and other key applications.
Sapporo City, Hokkaido Prefecture Gets New transcosmos Call Center
transcosmos Inc., a provider of overall IT outsourcing services, launched its fourth call center site in the city of Sapporo, Hokkaido Prefecture. The facility is meant to cater to the increase in business volumes in the other three centers and new businesses.
VehicleHistory.us.org Set on Improving Image of Customer Service Industry
A single complaint if left unattended destroys all the good work that has been done and can even escalate to destroy a business. VehicleHistory.us.org was created to serve the needs of consumers and ensure that they're satisfied, and that does indeed come as a breath of fresh air.
Infinite Monkeys Launches Fantastic4Realtors
We are all aware of the fact that mobile Internet continues to make dramatic changes in the way realtors, state agents and brokers interact with their prospective clients. Recent evaluations in communication technologies have transformed marketing and business practices within the retail sector.
TMCnet Call Center Software Week in Review
Welcome to the weekend, and the weekly wrap-up of the events in call center software.
Product Information Important for 'Great Customer Experience'
Some 79 percent of recently questioned U.S. consumers say "high-quality" content gives a better impression of a brand or specific product, according to recent SDL survey.
GraphDive Goes Public with Social Media Analyzer
People are sharing more information than ever before on social networks such as Facebook, Google+ and Twitter. With that in mind, GraphDive has publicly launched its enterprise solution - a platform that, prior to this announcement, was available on an invite-only basis.
Synchronoss Technologies Selected by Mediacom Communications
Synchronoss Technologies, Inc., a provider of transaction management solutions, has been selected by Mediacom Communications, a provider of cable, Internet and digital phone services, to deploy a mobile customer care application.
The Need for Agent Call Scripts and How it Can Improve Customer Satisfaction
Have you ever had or made a bad first impression and wished you could relive that moment? Unfortunately, we only get one chance at a first impression and starting out on the right foot is important for a company. The first impression can determine the way the customer views you moving forward.
Symmetrics Business Intelligence Enters Partnership with OAISYS
Symmetrics Business Intelligence, a provider of reporting and analysis solutions for contact centers, has entered into a partnership with OAISYS, a major player in business voice documentation and contact center management solutions.
Responda Releases Customer Interaction Platform Based on Indosoft's Q-Suite
Provider of customer and answering services, Responda, recently launched its new Customer Integration Platform, based on Indosoft's contact center suite. This Agent-Customer interaction system has actually been integrated into the Indosoft Q-Suite ACD, resulting in a powerful multichannel contact center platform capable of fulfilling complex answering machine requirements.
Pub Crawl Holdings and Mobile Dynamic Marketing Announce Strategic Expansion
Identifying opportunities for mobile applications in the Northeast region, Pub Crawl Holdings, Inc., and recently announced subsidiary, Mobile Dynamic Marketing, have announced a strategic expansion plan into the marketplace.
Cycle30 Develops a Suite of Flexible Solutions to Address the Needs of Cable Operators
Earlier this week, provider of hosted order-to-cash billing services, Cycle30, announced that it had developed a suite of flexible Commercial Business Billing software solutions. In order to successfully manage and execute both business and advanced services, the solutions are specifically designed to address the needs of cable operators.
Contact Center Support Company Genesys Launches Genesys One Platform
In the world of small and medium sized businesses, there really is nothing more important than making sure your customers are being taken care of on a day to day basis. For a growing number of companies, this means opening up their own call centers as a way to make sure that they have enough people to answer their customer contacts.
CallidusCloud's MySalesGame Transform Sales Performance Management Systems
CallidusCloud has released the maiden Sales Performance Management or SPM system, MySalesGame for commercial purposes. A gamification platform has been used as the core for this SPM system. Organizations are offered a calculated incentive platform by MySalesGame, ensuring implementation of winning selling patterns.
Call Centers Will Reach a New Level of Maturity in 2013
The future for the call center industry is shaping up to be a bright one, and I wanted to see what specific predictions that industry experts would have for the coming year. To this end, I spoke with Kevin Bottoms, vice president of business development at TELUS International, to see what he saw as he peeked into the future.
Strong Potential for Niche Call Center Technology Players in EMEA Region
While the contact center technology industry may have been born in the U.S., it's growing up in other parts of the world - most notably, Europe, the Middle East and Africa, a region commonly called "EMEA." Growth in this region has been brisk, and with the growth has come technology upgrades.
Cisco Contact Center solutions Now with Altitude uCI Applications
Contact center technology provider Altitude Software has decades of experience working with Cisco, the networking solutions provider. Both companies have been working together in the contact center arena, delivering substantial business results.
Smarter Customer Support App, Casengo Launches Out of Beta
Casengo, an all-in-one customer support software that seamlessly blends the best of e-mail and live chat, officially launches today. Powered by the Casengo application, over 20,000 customers have received e-mail, chat and Twitter support since it moved into public beta two months ago. The Amsterdam startup now welcomes over 10 new signups a day, without active sales, marketing or external funding.
Kcom Launches New Suite to Help Organizations Prepare for Enhanced Customer Service
A new suite of utility- based managed communication services has been launched by Kcom, which is part of the KCOM Group. Whilst overcoming many of the barriers associated with investing in new capital intensive on premise based technology, the new suite provides organizations with the opportunity to develop a clear roadmap to transform its customer contact and business collaboration capabilities.
Konnektive Starts Beta Testing on New Cloud CRM Software Suite
Konnektive Corporation has come up with an affordable and easy to use customer relationship management (CRM) platform that is designed to addresses issues e-retailers have been facing in connecting their shopping cart and business management software.
SLMA Recognizes Three InsideSales.com Executives
The list of the 50 most influential people in sales lead management within the world is out and interestingly, three executives from InsideSales.com have been named to the list.
UserVoice and Crittercism Team Up on New Customer Feedback System
UserVoice has now formed a partnership with Crittercism, a company that specializes in mobile application management (APM) platforms. This particular partnership means that mobile developers will now have a full suite of customer service solutions that will push both companies to the top of the heap. The suite is expected to provide real-time user support as well as crash reporting and instant feedback.
Sangoma Releases Lyra Answering Machine Detection for Asterisk, Priced for Open Source Market
Provider of hardware and software components that enable or enhance IP communications systems for voice and data, Sangoma Technologies Corporation, has today made available a new software solution called Lyra Answering Machine Detection (AMD) for Asterisk. Put simply, Lyra allows system developers to integrate sophisticated dialer analytics features into Asterisk-based platforms.
Audible Magic and Ensequence to Create an Integrated Platform for Interactive Advertising
Advertisers are having a hard time engaging their consumers with traditional promotion. Print, radio and television are not getting the same ROI as they did in the past. The Internet, smartphones, tablets and even smart TVs have dramatically changed how people consume information and entertainment. Audible Magic and Ensequence are hoping they will be able to create new advertising opportunities for companies by engaging consumers across these platforms.
AMEYO Powered Reportika 3.0 Effectively Structures, Collates Disparate Data
To add more value, contact centers and enterprises need to be positioned in such a way that disparate data is more structured and collated, which Drishti claims to do very well with its AMEYO powered, upgraded, customer interaction management solution - Reportika 3.0.
Are You Measuring Your Call Center's Experience and Ignoring Your Customer's Experience?
If your call center is like most, you generate a lot of data. In fact, you may find that you're drowning in data. You know you should be doing something with it, but you may not be quite sure what. Or, you may be using a small portion of it, but you suspect that with careful analysis, the data you don't use could yield some valuable intelligence for improving your call center's operations.
TMCnet Call Center Software Week in Review
Welcome to the weekend, and time to wrap up the week's events in call center software. TCN, a hosted call center provider, recently announced the release of new competency tools and features to its call center, ensuring improved efficiency in agent allocation and calling campaigns.
Identify, Understand and Resolve Problems Faster with BMC's EUEM Solution
One must anticipate customer needs, monitor business critical Web services and never let a problem gather girth; you get your value add and a satisfied customer. This was what Cornerstone's IT team focused on - perfecting customer facing apps and nipping a problem right in the bud.
RE/MAX Regional Services Chooses Vizibility Mobile Business Cards
RE/MAX Regional Services has chosen the popular Mobile Business Card from Vizibility for providing digital business cards to its 4,500 real estate brokers and agents. A professional's contact data and online presence can be put together and shared on the Web using the custom-designed mobile microsite, Mobile Business Card.
Pegasystems to Upgrade ERP Solutions with its New Pega Process Extender
Pegasystems Inc recently announced that with its new Pega Process Extended, it will be introducing upgraded ERP solutions which will accelerate the use of SAP applications along with new work automation and user experience features. Pegasystems is a specialist provider of Customer Relationship Management (CRM) solutions.
Promero's CTI Connector Now for Salesforce CRM Users
Promero, a reseller and provider of cloud-based virtual call center software, revealed its plan to offer its proprietary CTI connector for free, for its hosted platform of Oracle Contact Center Anywhere to Salesforce CRM users. Salesforce CRM users can now add enhanced call center and telephone features to their instance with Promero's CTI connector for Oracle Contact Center Anywhere.
Teleperformance Wins 2012 North American Frost & Sullivan Customer Value Enhancement Award
Teleperformance has received 2012 North American Frost & Sullivan Customer Value Enhancement Award, for its Virtual Briefing Center (VBC) portfolio. VBC offers users access to various Teleperformance delivery centers.
Want Customers' Attention? Get Visual
A recent survey from Matter Communications revealed that there was a way to catch the attention of potential customers across a wide variety of media and promotional types. For marketing, public relations, and social media alike, the way to catch attention and hold it was surprisingly common across all three major substrata of marketing. The Matter Communications survey discovered that, to make marketing materials of all stripes more engaging, using visual content caught and held customers' interest much better than those who didn't use it.
info@hand Earns Top Rating On GetApp for its CRBM Suite
1CRM Corp. is a privately-held Canadian company. The company's principal product is info@hand, a customer relationship and business management system (CRBM) which delivers customer relationship management, order management, project management, customer service and HR capabilities with a focus on data security and ease of use.
Matrix42's Workplace Management Solutions Gets Windows 8 Support, Compliance and Self-Service
To give users transparent access to their data and services everywhere, from any virtual or physical device at any time, Matrix42 has released updates to its products for managing physical and virtual devices to add support for Windows 8. Now the company's products include workplace compliance and self-service capabilities as part of the product purchase.
Microlog Corporation Plans to Become Reporting Pink Sheets Company
Microlog Corporation recently announced that it will soon shift to the fully-reporting "orange level" of disclosure on www.pinksheets.com. The company, which currently serves a number of leading government, healthcare and lottery organizations, expects its move to the OTCQB will help it in not only attract new employees, but help with future acquisitions and financing deals.
Cegedim Relationship Management Releases Third Annual U.S. Pharma Insights Survey
Cegedim Relationship Management has released its thought leadership report, 2012 US Pharma Insights. According to the company, this report focuses on the third annual survey of life sciences decision makers.
TCN Releases New Efficiency Tools in Agent Allocation and Calling Campaigns
TCN, a hosted call center provider, recently announced the release of new competency tools and features to its call center, ensuring improved efficiency in agent allocation and calling campaigns. Keeping up with its tradition of providing reliable and consistent value and service excellence through innovation, TCN released a gamut of exciting features to increase the efficiency and productivity of its call center.
Teleopti Recognized in WFO Magic Quadrant Together with ZOOM
Workforce Management encompasses many of the vital processes that make the modern customer service operation possible, including forecasting, scheduling, preference and request handling, communication, intraday management, reporting and performance management. Teleopti is a global enabler of Workforce Management software for contact centers.
V3D Wraps Up New Funding Round, Nets $2.87 Million for Quality of Experience Software
The quality of a user's experience, in a variety of different fields, is extremely important. From apps to devices, whether a user can quickly understand and work with the interface, control layouts and all the other things that comprise the experience is vital. In response to that, Vision 360 Degrees (V3D) earlier today announced the completion of a 2.2 million Euro (around $2.87 million U.S.) round of funding to help them expand their market reach outward and take better advantage of the international market for mobile technology.
StreamSend Provides Tips to Turn Leads into Customers
Turning leads into customers is not an easy task these days, as customers have numerous options to choose from. Many companies do not understand the principles of Web marketing to take advantage of traffic to their websites and their presence on Internet.
TP-LINK BizCare Partner Program Strengthens U.S. Dealer Sales, Service
The new BizCare Partner Program, developed by TP-LINK, a provider of networking products, will launch on January 1, 2013. This BizCare Partner Program is focusing on the current reseller program, from which partners can get easier and more transparent access to TP-LINK's dealer resources and complete product line.
SAP Majority Owner Sells Portion of Stock Holdings
SAP has certainly had a very busy year. Just a few days ago, the company rolled out its new cloud CRM solution, basically joining the cloud services network in a very big way.
Zilicus Solutions Introduces ZilicusPM 5.1
Project managers now have the option to use the latest ZilicusPM 5.1 to plan, track and manage project schedules and resources more effectively.
TMCnet Call Center Software Week in Review
Call center software is a critical component to any company that handles multiple incoming and outgoing calls. The software was designed to help handle customer's inquiries quickly, efficiently and to the customers' satisfaction. When software is installed, customers have the ability to choose how they want to contact you - whether it's through an online chat, via email, fax, IVR or even social media. Whichever vehicle they choose to use, if a good system is in place, they will likely walk away satisfied.
Core Audience Partners With Datonics and IXI Services
Core Audience's software as a service (SaaS) platform was built from the ground up to be an always-on engine. It collects, integrates, models, analyzes and measures data from any online or offline, first, second or third party data source. It then structures that data into valuable audience segments, finally offering owner-defined access to those audience segments to inform marketing activity.
NCR to Acquire Retalix
NCR Corporation, a technology company, recently revealed that it is all set to acquire Retalix Ltd. (RTLX), a provider of innovative retail software and services. NCR will pay $30.00 per Retalix share, implying a transaction value of approximately $650 million.
Peoplefluent Set To Release Update for Social HCM Software
The talent management market continues to show growth as more companies expand on services and features. Just this week, Peoplefluent, a provider of talent management systems, announced it would be releasing a new upgrade for its Social HCM Software Platform designed to enhance the human resources operations.
Sound Telecom Withstands Hurricane Sandy with Geographic Distribution
The disaster that was Hurricane Sandy is still being felt in many places, but for Sound Telecom, some sound preparation not only kept their operations up and running, but also allowed them to keep the operations of other companies running as well. When Hurricane Sandy landed, Sound Telecom was ready, and showed very readily how geographic distribution can keep an operation running despite even the worst disaster.
AltiGen and Insource Technology Bring Altigen's MaxACD Contact Center to Microsoft Lync
Unified communications (UC) solutions provider AltiGen Communications, Inc. has struck an agreement with Insource Technology Corporation that will see the two companies providing AltiGen's MaxACD Contact Center for Microsoft Lync. Insource Technology provides a range of IT services including unified communications, enterprise wireless networks, enterprise application solutions and managed IT services. As a Microsoft Gold UC Partner, Houston-based Insource has implemented Microsoft Lync at more than 40 companies to date.
Premier Contact Point Provides Hosted Contact Solution to Meet Customer Needs
When making choices about the products and services consumers purchase, they are increasingly value driven. When calling a company's contact center, one of the metrics customers use is the level of service they receive. The issue that still remains is that when customers call a call center, their expectations and how businesses can meet these expectations are subjective.
Intelligent Virtual Assistants May Make IVR Technology Obsolete
While many companies believe interactive voice response (IVR) technology is a necessary evil (after all, we're pretty sure that customers don't like using them), the truth is that if it's a bad IVR, it's not a necessary evil…it's just plain evil.
Indosoft Partner TeleSpeak to Offer Q-Suite Powered Multi-channel Contact Center Services
TeleSpeak recently announced its expansion to deliver Q-Suite-based managed hosted contact center services. With this expansion, the company will be able to provide "Contact Center Anywhere", which is a new managed services platform developed as a part of its cloud based services portfolio. TeleSpeak is a specialist provider of Collaborative, PBX, Fixed Mobile Convergence, and Contact Center solutions and a partner of Indosoft.
Las Vegas Convention and Visitors Authority Upgrades Workforce Software's EmpCenter Suite
The Las Vegas Convention and Visitors Authority, the official destination marketing organization of Las Vegas, upgraded to the new release of WorkForce Software's EmpCenter suite of workforce management solutions.
Alternative Technology Selects CallidusCloud's Litmos Learning Management System to Reduce Training Costs
Alternative Technology Solutions has chosen CallidusCloud's Litmos Learning Management System (LMS) to offer online and mobile learning to their expanding workforce. The agreement was signed in the fourth quarter of 2012. Litmos LMS provides a platform that helps customers build and manage professional-looking online courses themselves. System users have access to real-time reporting to see precisely when students have completed their training, how long they took, and what scores they achieved. The SCORM-certified hosted training system does not require any resources or support from the IT department and can be launched in just minutes.
Altitude Software Integrates with Cisco Solutions
Altitude Software has launched Altitude uCI application integration with the latest Cisco contact center solutions, Cisco Unified Communications Manager 8.6 and Cisco UCC Solutions. With the Altitude uCI customer interaction management suite, contact centers can deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions.
SureSale Offers Mobile Certification and Online Marketing Platforms for Dealers
To enable dealers to easily purchase used but high-quality inventory, SureSale, a source of online vehicle certification and selling platforms, has launched the certified pre-owned (CPO) marketing program, transforming the way used vehicles are bought and sold. This new program is designed to increase dealer autonomy in the sourcing, certification and marketing of certified vehicles.
TM Forum Announces Customer Experience Management Summit
Customer experience goes beyond network coverage and suitable customer service, proactive retention of customers, sophisticated loyalty programs and mobile broadband performance. TM Forum, a global, not-for-profit industry association with over 130 members across Asia, has announced a Customer Experience Management Summit in Kuala Lumpur, Malaysia, to help service providers understand the key facets of CEM.
Mediacom Communications Selects Synchronoss
Synchronoss Technologies has been selected by Mediacom Communications to provide a mobile customer care application for its users. According to Synchronoss, this new mobile customer care application helps customers of Mediacom Communications to get immediate and simple access to Mediacom customer service with the help of a smartphone or tablet.
University of California System Consolidates Job Scheduling Functions with BMC Software
BMC Software's BMC Control-M Workload Automation job scheduling software is meant to help the various campuses and centers of the University of California System (UC System) consolidate job scheduling functions over a single solution.
Lattice Engines Receives $20 Million in Series C Funding
Big data company, Lattice Engines recently raised $20 million in Series C venture funding as led by New Enterprise Associates (NEA), while Sequoia Capital, an existing investor, also participated in the round. The money is to be used to accelerate the company's growth and extend its leadership in providing cloud-based big data applications for sales and marketing.
18 Ways to Boost Conversion for SaaS and Web Application Companies
Converting SaaS users is an ongoing challenge, since it's not enough to convert them once, as in an e-commerce purchase. SaaS visitors need to be converted over and over, as they get more engaged with the online service, and go from being an anonymous visitor, to a trial user, to an active trial user, to a paying customer. And if you thought you were done at "paying customer," think again, since one of the biggest challenges for SaaS companies is customer churn, so even if you have great paying customers, you need to continually convince them to renew their contracts, which is conversion all over again.
TMCnet Call Center Software Week in Review
Welcome to the end of the week, which means it's time to wrap up the week's events in call center software. Envestnet, a provider of technology-enabled wealth management solutions for investment advisors, recently partnered with Junxure to integrate with Junxure Cloud.
Squeaky Wheel Gets Nexus 4 Grease from Google Customer Support
The Nexus 4 launch hasn't exactly been what anyone would call smooth. Mixed signals, crossed wires and a sellout so rapid it left some wondering just how many of the devices LG and Google had on hand in the first place, all added up to make for plenty of hurt feelings and potential disloyalty among Android device buyers. But for one lone customer who decided that enough was enough, he took matters into his own hands, and this was one squeaky wheel that got some serious grease in the form of a free Nexus 4 of his own.
SAP AG Recognized with Three Awards from Celent
SAP AG (SAP) recently announced that the SAP Claims Management application has received three XCelent awards from Celent, an international financial research and consulting firm. Celent has highlighted SAP as the winner of the XCelent Functionality Award, the XCelent Customer Award and the XCelent Service Award, in its recent industry report: "Claims System Vendors: European General Insurance 2012."
SAVO Selected as Finalist for Tabby Awards
SAVO, a company that deals in sales enablement, recently announced that it has been named as a finalist for the Tabby Awards. The company has been recognized for its Sales Mobile PRO application, which has been named among 27 finalists out of nearly 100 submissions.
Demise of Comet Marks One of the Biggest High Street Casualties
Administrators have announced that at the Comet's call center in Clevedon, a further 56 jobs are to be axed. To try and save the struggling firm, administrators were called in last week however, at the call center, 42 staff have already been terminated. Earlier this week, administrators from accountancy firm Deloitte announced that across the firm, including the jobs in North Somerset, another 735 jobs are to be axed.
Latin American Telecom Provider Selects Jacada
A Latin American telecom provider, one of the largest telephone companies in the region, has selected Jacada to provide integration and automation of its sales process.
Cabinet Unveils Cabinet MOBILE for iPad
Cabinet has unveiled Cabinet MOBILE app for iPad users. Customers of Cabinet can now directly access and utilize very important documents from their iPad. Users can now access any document while on move by simply tapping through the strong filing structure of Cabinet SAFE.
RingRevenue Raises Investment Capital for its Call Marketing Automation Solution
Let's face it: Web-based marketing is still a bit like the Wild West. There are so many options that many companies wind up putting together a program, crossing their fingers and hoping for the best. This is no way to conduct a marketing campaign, however, so the industry has, as of late, witnessed a rise in companies and solutions to help you track the effectiveness of your online marketing efforts.
Xtime Developing Auto Repair CRM
While the technological industry is just scratching the surface of what all of our high-tech computer chips and multi-platform applications can do, there's not one company that has really stepped up and made itself the king of its respective market. Xtime is looking to try and take that mantel.
Hipcricket Issues Enhanced Rules Engine for Customized High-Engagement Programs
Several days ago, the one-stop mobile marketing and advertising subsidiary of Augme Technologies, Inc., Hipcricket Inc., announced an enhanced rules engine. Integrated within Hipcricket's AD LIFE mobile advertising and marketing platform, from a single, scalable user interface, it enables advertisers and marketers to easily configure customized high-engagement instant win/sweepstakes programs.
InterMune Selects Veeva CRM and iRep to Launch European Operations and New Orphan Drug
To expand its operations in Europe and launch its orphan drug, Esbriet, InterMune has decided to go with cloud-based Veeva CRM and iRep. InterMune selected VIVA after evaluating three leading CRM vendors. VIVA offers an integrated CRM and Closed Loop Marketing application designed for the Apple iPad.
Flowfinity Releases New Case Study to Describe Successful Implementation of Software
Last week, a provider of enterprise mobile applications, Flowfinity Wireless Inc., released a new case study to describe how Cinematronix successfully implemented Flowfinity software to streamline its workforce management.
Envestnet Integrates with Junxure CRM Software
Envestnet, a provider of technology-enabled wealth management solutions for investment advisors, recently partnered with Junxure to integrate with Junxure Cloud. Junxure Cloud is an upcoming Web-based client-relations management (CRM) program for financial advisors.
TMCnet Call Center Software Week in Review
It's the weekend, and time to take a look at the week's events in the realm of call center software.
SalesFUSION Inks Partnership Agreement with Demandbase
SalesFUSION has entered into a strategic partnership with Demandbase, a technology company that enables B2B marketers to improve marketing conversions and turn Web traffic into sales. This agreement calls on Demandbase to enrich SalesFUSION's website tracking tool with real-time business information about SalesFusion client website visitors via Demandbase's Real-Time Identification Service.
IXACT Contact Launches Powerful, Simple Real Estate CRM on iPad Mini
The term CRM has been around for quite a while, and it's not surprising that it keeps surfacing in most sectors of industry - including real estate. This is because CRM is all about "people, building relationships, retaining customers, selling products and much, much more."
SutiSoft Releases New Version of SutiExpense
Provider of Software- as -a- Service (SaaS) and enterprise solutions, SutiSoft announced the release of SutiExpense 3.7.
Junxure to Launch Cloud CRM Platform for Financial Advisors
Practice improvement firm Junxure will soon launch an updated version of its hosted CRM solution, Junxure Cloud, for financial advisory firms. Junxure already offers CRM technology, consulting and training for financial advisors.
SAP Kicks Off SAP 360 Customer Powered by HANA
German software giant SAP AG plans to infuse some CRM into HANA. At its SAPPHIRE user conference taking place in Madrid, Spain this week, the company announced its new SAP 360 Customer solution.
Appulate Launches Appulate Agent Marketing 3.0
Appulate, Inc., a provider of submission management automation for the property and casualty sector of the insurance industry, has unveiled Appulate Agent Marketing 3.0.
Junxure Announces Upcoming Launch of its New Hosted CRM Solution
Junxure is set to offer its new, hosted CRM solution, Junxure Cloud, for financial advisory firms beginning in early 2013.
SYNETY's CloudCall Integrated with Bullhorn Applicant Tracking System and CRM Software
SYNETY has announced the complete integration of its CloudCall on-demand business telephony system with Bullhorn's applicant tracking and customer relationship management relevant products/services -- CRM relevant products/services -- software.
Altitude Opens New Office in Dusseldorf to Tap Opportunities in German Contact Center Market
According industry estimates, Germany has the largest contact center market in the Eurozone. With almost 7,000 contact centers nationwide, the sector has recorded a 10 percent annual agent growth rate over the past 10 years. Keen on grabbing the opportunities in this high growth market, the contact center technology firm, Altitude Software has adopted a long term strategy exclusively for the German markets.
Pepperdine University, Others Select Cloud-Based CRM System from TargetX
TargetX, a higher education company, recently announced that six more schools have selected the company's cloud-based CRM system. The six schools have selected the system to make their student recruitment and enrollment management more efficient and effective.
Excentus Selects ClickSquared's Cross-Channel Marketing Hub
Excentus, creator of the patented cents per gallon price roll-down at the pump concept and loyalty marketing program provider, has selected ClickSquared's Cross-Channel Marketing Hub to support the company's customer engagement and cross-channel marketing efforts. ClickSquared's Cross-Channel Marketing Hub and value-added services provide fast time-to-value, capture marketing efficiencies, deliver high ROI and create lasting value for organizations of all sizes.
Essintial Enterprise Solutions Picks CSDP
Essintial Enterprise Solutions, a company offering business process outsourcing (BPO) solutions for the enterprise service supply chain, recently selected Customer Service Delivery Platform (CSDP) to avail its consulting services, including Business Process Mapping and implementing Lean principles to enhance the value to their clients and partners.
The Right Software Is a Vital Component of a Cloud-Based Contact Center
Businesses are increasingly aware of the importance of call centers. They represent an essential point of contact between companies and existing or potential customers. And, with the emergence of the cloud as a tool for agile and flexible computing and communications, more and more businesses are considering moving their contact centers into the cloud. But, as companies consider this transition, there are a number of different factors they must consider, from cost to complexity. It is important to think about the right kinds of software to implement as well.
Crum & Forster Select Accenture's Duck Creek for Operational Efficiencies
Crum & Forster, a renowned provider of specialty and standard insurance offerings, has selected Accenture's Duck Creek Policy Administration software to support, enhance and modernize its technology. Duck Creek Software will be used by Crum & Forster as a major component of its rating and policy processing system for commercial lines, workers' compensation and specialty lines.
Transition Networks Releases CONVERGE Element and Service Management System
Transition Networks has released its CONVERGE Element and Service Management System, an intelligent, highly-scalable, carrier grade solution that simplifies management and service provisioning of its carrier Ethernet products.
According to IDC Research, CRM Apps Lead the Way to Further Growth
While customer relationship management (CRM) apps are leading the way to further growth, the worldwide software market is worth a whopping $167 billion. With commercial CRM apps making up 49 percent of the total market share, the market enjoyed a 4.7 percent year over year increase, for the first half of 2012.
Call Center Software Week in Review
It's the end of another week, and time to wrap up the week's events in the call center software industry. Optimal, a social media advertising and audience analytics platform, has launched the Audience Matrix social analytics product.
Optimal Intros Audience Matrix Social Analytics Product
Optimal, a social media advertising and audience analytics platform, has launched the Audience Matrix social analytics product. A Facebook preferred marketing developer and creator of Optim.al, Optimal offers a comprehensive self-service ad platform for Facebook's native ad formats and real-time retargeting, via the Facebook Exchange (FBX).
Phizzle Unveils Affinity Loyalty Solution to Enhance Customer Loyalty
Phizzle, a technology provider of advanced mobile marketing products and digital advertising solutions, has launched Affinity, a new loyalty solution. Affinity is expected to enhance Phizzle's enterprise-grade digital platform and brand loyalty by activating redeemable 'card-less,' point-earning capabilities via mobile, social or in-person contact with a customer.
Aspect Software Launches New Version of Workforce Management
Provider of customer contact and enterprise workforce optimization, Aspect Software has announced the launch of Workforce Management 7.5, an advanced, integrated workforce management product and the newest iteration of the Workforce Management 7 platform.
Collections Firm Deploys SunGard Predictive Metrics Solution
Today, collections is big business, as Americans rack up (and are slow to pay down) more debt. But today's collection solutions are different then solutions 10 or 20 years ago, thanks to advanced analytics capabilities. AR solutions provider SunGard is announcing this week that consumer collections agency Universal Fidelity LP has chosen SunGard's AvantGard Predictive Metrics to help prioritize accounts for collections.
CR Software Updates Collections and Recovery Solution
Collections and recovery software solutions provider CR Software is this week announcing the release of Titanium 4.7, a new version of the company's product that includes enhancements such as extensive customer-driven functionality added to improve collections and recovery through the use of alternate communication channels.
Altitude Software Establishes a Local Presence in Germany
According to the government agency Germany Trade & Invest, the contact center sector is the fifth largest industry sector in Germany, recording a 10 percent annual agent growth rate over the past 10 years.
Appointment-Plus Delivers iPad Mini Mobile Scheduling App as Promised
It looks like Appointment-Plus, provider of mobile and online scheduling solutions, took analysts' prediction that business users are likely to embrace the iPad Mini to heart and released its existing native mobile scheduling software app for the new device. The app provides businesses and organizations of any size with instant access to the Appointment-Plus scheduler, allowing for management of appointments and customer information from anywhere.
CEM Provider Clarabridge Launches Version 5.5 of Customer Analytics Solution
As today's customers continue to voice their opinions through channels such as social media, e-mail, surveys and more, the need for companies to engage directly with consumers is now a prerequisite for closing the loop and creating lasting relationships. It's a lot easier said than done, however, since the high volume these channels generate can quickly overwhelm companies without effective analytics solutions in place.
CRM from FreeCRM.com Enhances Unified Payments Merchant Services
Unified Payments, one of the fastest-growing private companies in America specializing in credit and debit card-based payment processing services, has selected FreeCRM.com's CRM to automate its sales and support of its payment processing solutions, integrations and sales.
CallProof.com Sales Rep Software Improves Salespeople Success by Three Times
CallProof.com delivers a useful sales activity app to Android devices and the iPhone, connecting businesses with experienced Activity Coaches for better sales results. These coaches use the CallProof.com app to encourage sales staff to perform the necessary sales activities to reach their goals.
Bederman Helps Reduce Cost in Call Centers with Hosted Dialer
The Call Center Corporation, a Bederman company, has a customer-centric approach and offers solutions that help customers implement technology to improve efficiency, effectiveness and realize a higher ROI. Call centers are currently paying too much toward dialing, and customers have brought this fact to the notice of Steve Bederman, CEO for the Call Center Corporation.
SugarCRM Weighing an IPO for Next Year
Cloud-based enterprise software provider SugarCRM, which provides customer management software that competes with Salesforce.com and Oracle, may join the enterprise computing IPO party and go public as soon as next year, according to company CEO Larry Augustin.
NIH-CRM Signs Contract with Cellular Dynamics
One of the ways technology is really helping society when it comes to the medical field is trying to find a way to solve some of our worst diseases and conditions. To that end, the National Institute of Health Center for Regenerative Medicine (NIH-CRM) has awarded a new $7-million contract to Cellular Dynamics.
Arup Saves $1M by Eliminating Unused Software
A few days ago, the global leader in IT efficiency software, 1E, announced that Arup, a major structural engineering firm, has selected AppClarity and Shopping. AppClarity is a license optimization tool which harnesses System Center Configuration Manager (ConfigMgr) and runs analytics from its database.
TMCnet Call Center Software Week in Review
Welcome to the end of a very trying week (at least for the Northeast U.S.) and an opportunity to wrap up the week's events in call center software news. Noble Systems is streamlining and enhancing customer billing operations for MCV Physicians.
ThinkForex Named Best Forex Customer Service at UK Forex Broker Awards 2012
ThinkForex, an international Forex broker, has won "Best Forex Customer Service" at the U.K. Forex Broker Awards 2012. The awards present a clear representation of the best performing Forex brokers in the industry.
Asbury Automotive Group Selects Perceptive Intelligent Capture
Asbury Automotive Group, one of the automotive retailers in the U.S., has selected Perceptive Intelligent Capture, powered by Brainware, for the efficient automation of invoice processing at its Dealership Support Center outside of Atlanta.
Noble Systems Streamlines Customer Billing Operations for MCV Physicians
Noble Systems is streamlining and enhancing customer billing operations for MCV Physicians.
Coordinated Systems, Inc.'s Agent Portal Gives Agents Better Visibility into Quality Process
To provide a closed loop quality monitoring process and give contact center agents a sense of ownership, Coordinated System has developed a Virtual Observer Agent Portal. Using the portal, agents can view peer statistics, play back their own calls, respond to evaluations and create their own reporting dashboards.
FreeCRM.com to Propel Gage Foods Forward
The whole industrial sector is seething with competition and companies across all sectors do their best to get an edge that will push them to the top. The food industry is no exception. Its bottom line is no different - increase customer loyalty, reduce cost and increase profit.
Former Envision VP Ron Strandin Rejoins the Company as New CEO
The coaching and workforce optimization solutions provider Envision recently welcomed its new CEO, Ron Strandin. Strandin steps into the shoes of founder and former CEO Rodney Kuhn.
Elinext Completes CRM Projects for US Clients
Elinext Group has completed two large CRM software development projects for clients in the U.S. The company says these milestones indicate the maturity of Elinext Group's software development services.
Cyan Launches CyStore Online B2B Marketplace
Cyan, a supplier of software-defined metro network solutions, unveiled a new online B2B marketplace, CyStore, to augment its software-enabled business service management portfolio. Officials explained that CyStore will serve as an e-commerce portal that will take Cyan's customers and network administrators through an easy-to-follow procurement process.
New Gleanster Research Finds CRM a Hub for Top Performers
The growing popularity of software-as-a-service offerings and the comprehensiveness of solutions have ultimately made customer relationship management (CRM) a compelling, low-risk option for small and midsize businesses.
J.D. Power and Associates Recognizes ComEd Mobile Customer Service Tools
In a report titled, "Customer Impact Report: Mobile Customer Interaction," J.D. Power and Associates has mentioned ComEd for its industry best practices for its mobile customer service tools.
Call Center Service Provider XACT Telesolutions Helps University to Achieve Record Enrollment Rates
Growing competition has led educational institutions to leverage innovative marketing strategies to stay ahead of their competitors as well as use call center services for managing the admission processes and the responses to prospective students and their parents. XACT Telesolutions, a state-of-the-art call processing services cente,r has recently helped a distinguished institution better maintain its student-enrollment process at the beginning of the new enrollment season.
Survey: Automating Some Sales Functions Saves and Makes Money for Banks
While sales functions are thought to be one of the last frontiers of automation -- buying from a robot, after all, seems like a bad idea to say the least -- some sales functions actually do well with a degree of automation. That's the word to emerge from the results of a recently completed survey of TechValidate research sponsored by Pegasystems Inc., that says commercial banking customers can not only see some impressive savings by automating parts of their systems, they can actually make money with increased sales.
Junxure Integrates with TD Ameritrade's Veo
Junxure, the technology and practice management consulting firm has integrated with TD Ameritrade Institutional's comprehensive trading and account management platform Veo.
intelliSante Unveils C3HealthLink Software for Behavioral Healthcare Community
intelliSante Inc. recently unveiled its maiden offering, C3HealthLink, which was specially designed for the behavioral healthcare community. The offering was unveiled at the yearly meeting of the Open Minds Technology & Informatics Institute, which was held last week in Baltimore, Maryland.
TMCnet Call Center Software Week in Review
It's the weekend, and it's time for a quick review of the week's events in call center software. This week, Marketo introduced Marketing Nation, a free network for Marketo customers.
Soffront Celebrates 20 Years of Success
Soffront Software is a provider of Customer Relationship Management or CRM solutions. Founded in 1992, by Manu Das, Soffront has been designing solutions that are fully configurable without writing code. The company is now celebrating 20 years of success.
2e Systems Unveils Enhanced eeCrewConnect for JetBlue Airways
2e Systems recently unveiled an enhanced eeCrewConnect platform especially for JetBlue Airways. The latest release includes several novel features that considerably enhance communications to pilots and cabin crew in case of operational interruptions. The latest platform also enhances the general daily competence of the pilots and cabin crew.
Marketo Introduces Marketing Nation, a Free Network for Its Customers
Marketo introduces Marketing Nation, a free network for Marketo customers. Marketing Nation features best practice tips and resources for the marketers, programs and opportunities for one-on-one interaction with consultants etc.
Financial Services Company Primerica to Deploy Avaya's Customer Experience Interaction Management
Financial services company Primerica, Inc. has chosen to implement Avaya's Customer Experience Interaction Management solution, a full-service contact center platform, at its new headquarters. Primerica , based in Duluth, Georgia, is a marketing company that sells financial products and services using a hybrid model of direct selling, franchising and distribution
Sales Engine International Celebrates Success of Merger, Relocation
Riding on the success of its recent mergers and Marketing-as-a-Service (MaaS) model, Sales Engine International, a sales acceleration company, celebrated its success by hosting an Open House for staff, customers, partners and business community members. In Q2 and Q3, the company successfully merged with Manticore Technology, which offered an ideal mix of state-of-the-art marketing automation.
Salesnet Introduces Free for 90 Days Startup Offer
Salesnet CRM provides sales, marketing, and lead management software that allows users to access anywhere. The offering is reliable and user friendly, has impressive reporting, and is affordable. The company provides software and services that encourages sales effectiveness and strives to go above and beyond the expectations of its customers.
Navatar Group Unveils New Version of Private Equity CRM
Navatar Private Equity offers improved, more efficient fundraising and deal sourcing for its users. The company makes use of its experience with more than 75 Private Equity firms for this purpose. These companies have begun utilizing the service during the past 12 months. Equipped with pre-built reports based on Private Equity industry best practices, Navatar Private Equity also handles Portfolio Capital Calls/Distributions.
TargetX Delivers Recruitment CRM to Pepperdine University
Technology and consulting company TargetX has delivered its Recruitment CRM to the California-based Pepperdine University. The Christian university deployed the solution because it wants to personalize the undergraduate recruitment process.
Salesforce Having Growing Pains with Buddy Media and Radian6 Acquisitions
Salesforce.com would appear to have a bit of a social media hangover, largely thanks to two acquisitions that aren't yet doing the company any favors. The company it purchased this year called Buddy Media, a social media marketing company, it proving particularly troublesome.
Radius Global Market Research Announces LoyaltyDeveloper
In the modern day competitive market, retaining customers is fast becoming more difficult than getting new customers. This is especially true in the highly competitive smartphone market, where even leading players like Apple and Samsung are having a tough time retaining customers. This is mainly because there are various products available to the customers which offer latest features at competitive prices.
NexTech Establishes Strategic Alliance with MyMedLeads.com
Effective and efficient lead management strategies not only improve sales effectiveness, but also increase short-term revenue. Due to recent economic uncertainties, many marketing and sales companies have been forced to have a relook at their lead management solutions and integrations.
ACT Advancing Call Center Capabilities with Castel Communications
Castel Communications' Castel Connects Dialer, Castel Tracker DVR, Castel Convey Enhanced Intelligent Messaging Delivery, Castel Detect Voice and Speech Analysis, and Castel Compass Real-Time Business Intelligence Dashboard will each be installed at ACT's four locations in Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio.
ClientHouse Announces Veeva CRM Competence Center
Recently, ClientHouse, a customer relationship management (CRM) consultancy, unveiled its Veeva Competence Center. According to the company, this new center offers committed expertise in deploying and managing the Veeva CRM solutions to life sciences companies.
Junxure CRM Integrates with TD Ameritrade's Veo
Junxure has integrated with Veo, TD Ameritrade Institutional's trading and account management platform. According to the company, this integration will allow financial advisors to come up with workflows in Junxure from Veo alerts with one interface in one central location.
Kofax Introduces New Mobile Capture App for Mortgage Industry
Kofax recently introduced the Kofax Mobile Capture for Mortgage app which has been designed to enable mortgage lenders to quickly and accurately capture critical information at the Point of Origination. Based on the company's capture software, the new app will make it easy for lenders to use the cameras in their smartphones and tablet computers to capture, and extract data from supporting documents and send it across to specific loan processes. Lenders will not only be able to initiate application processes, but will also be able to trail documents, and quickly address issues thereby boosting customer satisfaction.
Simfonics Uses LogNet Systems' Billing Platform to Expand Its Mobile Operator Customer Base
Simfonics recently announced that it has effectively expanded its mobile operator customer base using the LogNet Systems billing platform. The billing platform from LogNet Systems is being used as a part of the solution for Machine-to-Machine (M2M) services portfolio of Simfonics. LogNet Systems specializes in customer management and billing solutions designed specifically for multiple play service providers.
Ontario Systems Releases Next-Generation Contact Management Service
A provider of accounts receivable management software and consulting services, Ontario Systems has announced the release of Contact Savvy, the next-generation contact management service. Rip Harris, developer of telephony product at Ontario Systems, noted that many customers are looking to move their IT to the cloud to reduce the cost and effort associated with managing their IT resources - especially their dialer.
High Fives for Five9 as it Completes a Stellar Third Quarter
Growth is not only about individual development but also lies in allowing others to grow and for companies to succeed, this is not a choice but a compulsion. Overall sustained growth underpins a company's success and ensures that the momentum is maintained -- all of which Five9, a provider of cloud contact center software, claims to have achieved.
Five9's Call Center Software Drives Successful Third Quarter
It is the time of year when companies are revealing their third quarter results. Some companies are forced to spin their numbers to make it look like they are successful. But others, like call center software specialist Five9, actually have excellent news to report to the public.
FreeCRM.com's Customer-Centricity Helps Dollar General Build Customer Loyalty
Businesses may have different goals and adopt different ways to attain them, but all of them live by just one mantra - enhance sales performance, improve efficiencies, increase profits, get new customers and keep those you have satisfied. That may sound a lot to achieve, and difficult too, but it's not as bad as it sounds.
The Big Picture in Regards to Big Data
Maybe you have been lucky enough to hear the term big data once or twice in your life, but what does it mean and how does it apply to your company? First let's work on defining this widely used term. Big data refers to the huge and sometimes overwhelming amount of information that comes from anywhere and everywhere including but not limited to social media mega sites, picture and videos. According to IBM, nearly 90 percent of all data in the world at this time was created in the last two years alone.
Bazaarvoice Connections Brings Brands, Retailers Closer Digitally
Bazaarvoice enables brands and retailers to collaborate optimally on a digital collaboration platform by releasing a new edition of Bazaarvoice Connections. Brands can now discuss their products or services on retail and shopping sites.
VoiceBase Introduces New Cloud-based Voice Indexing Service API
In the era of big data, companies are faced with an enormous amount of recorded voice and video. The thought of sifting through countless hours of content in order to find the exact clip you seek can be overwhelming. But, fortunately, there are software solutions out there that can help with this dilemma. One company that provides a cloud-based voice indexing platform, VoiceBase, has improved that solution even further by developing an entirely new API for it.
CTI Group and Broadsoft Partner for Call Center Xpress
Telecom solutions provider CTI Group is expanding its call center footprint. The company is announcing a new partnership with BroadSoft this week as an integral part of its new Call Center Xpress solution, which is being launched at BroadSoft Connections 2012 in Scottsdale, Arizona, taking place this week. The Call Center Xpress solution was designed to allow telecommunications service providers to deliver a feature-rich, end-to-end and fully scalable hosted call center solution to enterprise customers. An essential element of these cloud-based services is CTI Group's SmartInteraction Suite; a suite of recording and analytics solutions for contact centers.
TMCnet Call Center Software Week in Review
Welcome to the end of another week. It's time to wrap up the week's events in call center software. Indosoft Inc., a provider of contact center technology to medium-sized and large call centers, has appointed iNET Solutions as a certified reseller of its Q-Suite for the Middle Eastern region.
Calabrio Obtains ISO 27001 Certification to Protect Customers' Critical Business Information
With an objective to protect customers' critical business information, Calabrio, Inc. - a company having expertise in enterprise recording and contact center workforce optimization software - has obtained the International Organization for Standardization (ISO) 27001 Certification.
IObit Releases Advanced SystemCare 6 with New Features and Interface
Utility software tools for computers can be expensive and this fact often times prevents users from performing necessary maintenance to keep them working at optimum levels. IObit provides its utility software for free and it has been downloaded more than 150 million times since 2006. The new Advanced SystemCare 6 still provides the same reliable and easy to use systems utility software for free.
Grupo FSM Selects Esker for Invoice Automation
Grupo Felix Santiago Melian will be utilizing Esker's technology for their invoicing offering. The centralized computerized invoicing offering, which will function in a Microsoft Dynamics NAV setting, will aim to serve all the organizations in the group.
iNET Solutions is Now Indosoft's Q-Suite Certified Reseller
Indosoft Inc., a provider of contact center technology to medium-sized and large call centers, has appointed iNET Solutions as a certified reseller of its Q-Suite for the Middle Eastern region. iNET Solutions Ltd. is an IT Services company in Ramallah City.
Giva Announces Significant Milestone in Surpassing Salesforce.com
The cloud computing SaaS (Software-as-a-Service) market is becoming more competitive day by day.
New Call Center Software is a Godsend for The Christian Broadcasting Network
If call center managers at The Christian Broadcast Network thought they could get every soul in the company together for training at the same time, well, they didn't have a prayer of achieving that goal. Since the call center agents are there to address the spiritual needs of thousands of callers, it is not easy to pull them away from their duties, and therefore a holy terror to try and coordinate training sessions. That is, until the company found the right call center software, which proved to be a heaven-sent gift.
Celeritas Group Selects Soffront to Improve Sales Performance Cycle
Celeritas Group LLC, a Colorado-based investment and management holding company, has selected Soffront to gain essential visibility into its sales pipeline and improve its sales performance cycle. Officials with Soffront Software claimed that in October of 2011, Celeritas Group implemented Soffront Software CRM, and they have already seen impressive results.
Quosal Introduces Quosal Sell Platform for Effective Sales Management
To help sales professional improve sales performance, Quosal has designed its Quosal Sell, a hosted and Web-based user interface for the Quosal platform. Quosal is the provider of the market-leading Quosal software platform for the preparation, delivery and management of sales quotes and proposals.
Allen Press Selects Soffront CRM to Improve Efficiency and Sales ROI
Allen Press, Inc., a printing and publishing company, has recently adapted Soffront Software's CRM to enhance company-wide efficiency and sales ROI.
Evolve IP Upgrades its Evolved Call Center Solution
It goes without saying that for call centers to run effectively and efficiently, they need to provide newer and more innovative services and features to their customers. That's exactly what Evolve IP, a cloud services company, did when it introduced major upgrades for its enterprise class Evolved Call Center solution.
Germany's Generali Deutschland Implements SunGard for Enterprise Resource Management
Generali Deutschland, a German financial services and insurance company, has found itself some new enterprise resource management (ERM). The company has reportedly deployed SunGard's iWorks ERM Platform, to enhance the efficiency, accuracy and auditability of its actuarial calculations and risk review process.
Alabama City Issues Non-Emergency Call Center Software Application
There is good news for residents of Tuscaloosa, Alabama who have non-emergency questions for City Hall. The Tuscaloosa government has made it much easier for citizens to contact the 311 call center by creating a mobile software application for smartphones.
Startup Streak Raises $1.9M in Funding for CRM for Gmail Solution
Technology startup Streak has raised $1.9 million for its CRM service that uses a Google Chrome extension to share e-mail and track deals through a user's GMail inbox. Investors in the funding round include Battery Ventures, Chris Sacca of Lowercase Capital, Redpoint, Floodgate, Crunchfund, and a host of VC partners and angel investors such as David Tisch and Michael Birch - founders of social networking website Bebo.
TMCnet Call Center Software Week in Review
Happy Autumn Saturday, and welcome to another week's edition of the TMCnet Call Center Software Week in Review. California-based social CRM solution provider, Lithium Technologies, announced a major acquisition that is expected to reinforce its position in the social customer experience space and enable its clients to enhance customer engagements across the social media channels, cost-effectively.
IXACT Contact Adds New Features to Web-Based Real Estate CRM
IXACT Contact Solutions has added several new features to its Web-based real estate CRM, saying that it will help Realtors better manage all aspects of their transactions. The Web-based real estate CRM, IXACT Contact, helps REALTORS build lasting relationships with past clients, hot prospects and important referral sources.
Lithium Technologies Acquires Social Dynamx to Deliver First End-to-End Social Customer Experience Platform
Acquisition unites and scales social engagement across brand websites, social networks and mobile devices
Mobile Marketing Keeps Customers Connected
Marketers have often had to ponder the question: how does one best stay in touch with their customers? While the goal is to keep engaged every step of the way, that's often proven as an impossible task, or at least close to it. That, however, may no longer be the case, as mobile interaction helps consumers and marketers keep in touch and find ways to add value to the brand experience.
Thismoment Releases Latest Version of Distributed Engagement Channel (DEC)
Thismoment, a provider of cloud-based enterprise platform, claimed that its newly released Distributed Engagement Channel (DEC) version 4 can enable marketers to build, distribute and measure interactive brand experiences which can render across various sites and devices while also considering individual user attributes.
Tigerpaw Sofware Launches Tigerpaw Mobile App
Tigerpaw Software, a group of integrated software modules designed for contact management, sales and quoting management, service management and inventory management, will be accessible on any phone from anywhere with the newly unveiled mobile application - Tigerpaw Mobile.
Sybase 365 Announces Groundbreaking Partnership with Cloudmark
Sybase 365, the mobile services arm of SAP AG and the global player in mobile interconnection services and mobile commerce solutions, has entered into a partnership with Cloudmark, Inc., a global player in messaging threat protection for mobile, fixed and social networks.
Insperity Software-as-a-Service Businesses Cross 100,000 Seats
Insperity, Inc., a provider of human resources and business performance solutions for America's best businesses, has announced that the company recently crossed 100,000 seats for Software-as-a-Service (SaaS) businesses. Insperity offers SaaS offerings such as Time and Attendance, Expense Management and Performance Management.
Enghouse Interactive Wins Speech Technology Excellence Award
Enghouse Interactive, developer of interaction management solutions, recently announced that its leading speech and IVR solution, Communications Portal, has been recognized with a 2012 Speech Technology Excellence Award from TMC.
Marketing Intelligence Company Emailvision Benefits from $30 Million Equity Investment
Customer intelligence and marketing automation solutions provider Emailvision Holdings Ltd is announcing this week that it has completed a $30 million equity investment from the London-based investment firm Izurium Capital. The investment is expected to enable Emailvision to accelerate technology innovations in marketing analytics and customer intelligence.
Olacabs Selects AMEYO for Complete CIM Solution
Ameyofrom Drishti is a contact center software that provides advanced features for inbound, outbound and blended processes of big sized contact centers with more than thousand employees.
Telecom Italia Selects Kofax Solutions to Optimize CRM Platform
Kofax plc, a provider of Capture Enabled BPM (business process management) solutions, recently announced that its solutions have been selected by Telecom Italia, a global telecommunications provider, to optimize its customer relationship management (CRM) platform.
Frost & Sullivan Pave Way for Hosted Contact Center Model
Options beyond capital-intensive premise-based solutions that do not require huge capital investments are to be explored by a number of businesses due to the global economic downturn and budget constraints for technology. In the Asia Pacific markets, this mindset paved the way for hosted contact center models to be adopted across all sizes of enterprises.
TMCnet Call Center Software Week in Review
It's the end of another week, which means it's time to take a look at the week's events in the world of call center software. Here's a quick wrap-up. Ramco Systems, an enterprise software company focused on enterprise cloud platform, products and services, has launched Ramco ERP on Cloud on Amazon Web Services (AWS).
SingleFeed Launches New Logic-Based SKU Management Services
SingleFeed, a Google Shopping Partner for data feed management, recently announced new logic-based SKU management services, allowing online retailers to optimize product data feeds across comparison shopping, catalog, affiliate, and mobile engines.
Pegasystems Positioned as 'Leader' by Gartner
Pegasystems Inc., a company that deals in Business Process Management (BPM) and Customer Relationship Management (CRM) solutions, was recently positioned by Gartner, Inc. in the "Leaders" quadrant in the 2012 Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).
SOASTA Completes Acquisition of Real User Measurement Company, LogNormal
SOASTA, a major player in cloud testing, has successfully acquired LogNormal, the premier performance measurement company delivering real user measurement and monitoring for mobile and Web applications. The acquisition was completed in September of 2012.
Ramco Systems Announces Availability of Ramco ERP on Cloud on AWS
Ramco Systems, an enterprise software company focused on enterprise cloud platform, products and services, has launched Ramco ERP on Cloud on Amazon Web Services (AWS).
Redknee to Offer its Cloud-based Convergent Billing and Customer Care Solution to Step Up Mobile
Step Up Mobile, a mobile virtual network operator launching on the Sprint 3G/4G LTEnetworks, has entered into a multi-million dollar, multi-year contract with Redknee. Redknee will provide its cloud-based converged billing and customer relations solution to Step Up Mobile as a completely managed Software-as-a-Service solution.
Madison Logic Unveils Two Products for Advanced Lead Nurturing
In today's competitive world, an increasing number of marketers are realizing that it's important to encourage prospects to buy their products online. They use various tactics like lead nurturing to achieve this purpose. Madison Logic is a company that makes use of lead nurturing and makes this technology available to the marketer in real-time.
PunchTab Unveils AppConnect Solution
PunchTab, an on-demand engagement platform, recently integrated with the Constant Contact suite of online marketing tools, allowing users to make use of free PunchTab giveaways to create their social communities along with e-mail lists. This integration also provides them with the ability to import new contacts straight into Constant Contact.
Zoho Presents Sites and Mail Together
Zoho, a provider of online productivity, collaboration and business applications for businesses of all sizes, offers exactly what you need to make a professional-looking website quickly and easily. Zoho, a division of Zoho Corp., a privately-held and profitable company, has presented Zoho Mail, and Zoho Sites.
AMC Technology Integrates AMC Contact Canvas for Salesforce Open CTI
Salesforce CRM Call Center easily integrates Salesforce with third-party computer-telephony integration (CTI) systems. Salesforce customers could only utilize the benefits of a CTI system after they deployed a CTI adapter program on their systems prior to the unveiling of Open CTI. Even then, such programs often consisted of desktop software that needed maintenance and didn't get the advantages of cloud architecture.
Middle East and North Africa Benefit from Microsoft's Affiliation
BSolutions, an advanced platform for cloud-computing solutions, announced that it will be the first company to provide Microsoft Dynamics CRM 2011 On Line to the Middle East and North Africa. The move will improve business productivity for small and medium-sized enterprises.
Attensity Named a Social CRM 'Visionary' in Gartner Magic Quadrant Report
Attensity has been named a top Visionary in Gartner's Social CRM Magic Quadrant, for the second consecutive year.
Embracing Service-Oriented Culture Helps Salesnet's Deliver Successful CRM Results
Whether implementing CRM software for new companies or supporting customers who have been using the system for more than a decade, customer service has continued to be an integral component of Salesnet's delivery. Unlike other players in CRM industry, Salesnet views customer service as a tool to identify opportunity and take a leadership position, rather than being a mere checklist item.
Sonoma Partners Unveils Universal Search for Microsoft Dynamics CRM
Microsoft Dynamics CRM users often to have to search one record type at a time, and it can be highly time-consuming and labor intensive. To help them with this problem, Sonoma Partners, a Microsoft Dynamics CRM consultancy has released Universal Search.
Acteva Selects CallidusCloud's LeadFormix Marketing Automation Solution
LeadFormix from CallidusCloud is a cloud-based B2B marketing automation platform. This platform tracks visitor activity on web pages to pinpoint sales opportunities. Its advanced campaign management features enhance marketing ROI and assist in adjusting marketing and sales activities for companies.
Bizness Apps Unveils CRM for Small Business Sales
Although there are numerous companies in the marketplace that provide CRM solutions, most of them cater to the needs of big businesses. It's difficult to customize these solutions to the requirements of small and medium businesses, and as a result, these companies often lose out on the benefits a CRM product has to offer.
Guy's American Kitchen & Bar Picks Spectrio's On-Hold Messaging Solution
Spectrio has said that Guy's American Kitchen & Bar is using its personalized, on-hold messaging solution.
MoZeus Worldwide Partners with Medium Blue Search Engine Marketing
MoZeus Worldwide, an Atlanta-based mobile marketing and content management software company, has entered into a partnership with Medium Blue Search Engine Marketing, a search engine optimization company, to launch an advanced SEO campaign that will highlight the firm's cost-effective, cutting-edge SMART Activator application.
Coeliac UK Selects Workbooks.com
Workbooks has announced that that the company's cloud-based CRM solution was selected by Coeliac UK as its new membership management system. At Workbooks, the complexity of the underlying IT is no longer the customers' problem, with applications delivered online all the time.
Granite Horizon Introduces New Marketing Studio Service
With marketing becoming highly targeted and personalized, companies have had to automate marketing communication and lead generation programs to ensure that they stay in the running.
Eyerys is on the Prowl for New Partners
A purveyor of customer experience management software, Eyerys, has since its inception been working with Smoke Customer Care Solutions for the purpose of its distribution. The software and distributor have had an exclusive relationship that has, until now, served both parties well.
TMCnet Call Center Software Week in Review
Welcome to this week's rundown of the news in call center software.
Harvard Business Review Global Survey Reveals Data-Driven Decisions and Innovation
In a recent survey sponsored by SAS and Harvard Business Review Analytic Services, it has come to light that intuition is no longer enough to base today's businesses decision-making process. The increasing demand to accomplish profitable business results quickly has shifted the paradigm of decision-making to data driven methods and technology.
3CLogic Expands Business Operations within Asia Pacific Marketplace
3CLogic recently announced the expansion of its business operations within the Asia Pacific (APAC) marketplace. The company is currently experiencing rapid growth and is taking this opportunity to consolidate its position within the APAC market.
UBL Interactive to Offer Smarter Mobile Advertising to Local Businesses with VoodooVox's Help
Mobile phones and devices are becoming the biggest medium for accessing the Internet across the globe, which has been transforming the overall scenario of online marketing and business in a very impressive manner.
Social CRM Company Capillary Technologies Raises $15.5 Million in Series A Funding
Capillary Technologies, a social CRM company that helps retailers engage over mobile, e-mail, social and in-store channels, announced that it has raised about $15.5 million in series A funding led by Sequoia Capital and Norwest Venture Partners. Existing investor Qualcomm Ventures also participated in this round.
Call Center Software Provider Five9 Adds New Member to Executive Team
When you are a leader in a particular industry, it is important to have leaders on your executive team. This is why Five9, a leader in the cloud contact center software market, was looking to hire an industry veteran with a wealth of experience. They found just such a person in David Milam, the newest member of Five9's executive team.
Qforma Increases Mobile Sales Rep Effectiveness with MobileMETRx
A provider of healthcare data analytics and predictive modeling technology in the life sciences industry, Qforma recently announced the launch of a new product called MobileMETRx. MobileMETRx is a universal Web and mobile application that provides field sales representatives with on-demand access to Qforma market analysis.
VenueSeen Launches a Management and CRM Tool for Instagram Campaigns
Facebook's decision to purchase Instagram, the photo-sharing app, seems to have been a calculated move on the social networking giant to bring in more users into its network and allow more interaction to take place within Facebook walls. With over 100 million registered users and growing, Instagram already has five billion photos shared. In addition, many brands are already looking to engage with users and hopefully monetize this relatively new social media platform.
Templeton Solutions to Configure and Implement Microsoft Dynamics CRM for Crowe
U.S.- based public accounting and consulting firm, Crowe Horwath, has selected Templeton Solutions to help configure and implement Microsoft Dynamics Customer Relationship Management (CRM) for use in its offices across the country. Microsoft Dynamics CRM equips business professionals with access to customer information through a familiar Microsoft Outlook experience, which helps ensure rapid user adoption and fast results, according to Microsoft.
Genoo Adds New Features to SalesView
Genoo has announced new SalesView features, saying that the features serve as a marketing-integrated customer relationship management (CRM) system for small- to mid-sized businesses (SMB). With Genoo's SalesView, salespeople can keep an annotated list of their leads with associated activities and calendar tasks. It creates a unified, trackable, intelligent sales dashboard for businesses.
TMCnet Call Center Software Week in Review
Happy first weekend of autumn, and it's time to end the week with a look at happenings in the world of call center software. Data volumes are growing exponentially, so much so that big data is now spilling onto the sidewalks of the Internet, creating an urgent demand for real-time analytics.
Actian's Vectorwise Helps Inferenda Derive Business Value from Big Data
Data volumes are growing exponentially, so much so that big data is now spilling onto the sidewalks of the Internet, creating an urgent demand for real-time analytics. And, with the race to capitalize on that trend reaching a head, specialist data management solutions have become the need of the hour.
Virtual Holds Technology Hosts Government, Business Leaders at its New HQ in Fairlawn, OH
Virtual Hold Technology (VHT) recently hosted a reception and tour for government and business leaders at its new, 24,000-sq-ft headquarters at 3875 Embassy Parkway in Fairlawn, OH. Visitors included JobsOhio president Mark Kvamme, who heads Ohio's business development efforts, and other regional business and education leaders.
InsideSales.com PowerSuite Now Enhanced with the Addition of Text Messaging Tool
InsideSales.com released PowerText at their VIP press event Monday. As the thought leader in the evolving inside sales and Lead Response Management, InsideSales.com, Inc today announced the launch of PowerText.
Frost & Sullivan Singles Out Xora for Mobile Workforce Management Honor
You probably already know who the North American leaders in workforce management are. But what about mobile workforce management (MWM), a strongly emerging market?
Social, Mobile Cloud Upgrades Announced by Salesforce.com at Dreamforce 2012
Salesforce has announced upgrades to its sales and service clouds. The social and mobile cloud upgrades let companies connect with customers, employees, partners and products.
Badgeville Announces 'Gamification' Fun for Salesforce.com
Do you use enterprise solutions such as customer relationship management (CRM) or other platforms? Think about it, are they fun to use?
Salesforce.com's AppExchange Sells CallidusCloud's CPQ
Salesforce.com's AppExchange, a marketplace for social apps for business, is selling CallidusCloud's CPQ (Configure Price Quote), a set of software that helps customers automate and accelerate the quotation and proposal generation process for sales teams and channels.
AutoScout24 Chooses Magic xpi Integration Platform to Improve Salesforce.com CRM
German-based Internet car-trading portal AutoScout24 recently announced that it has chosen business integration provider Magic Software Enterprises Ltd. to help improve its Salesforce.com customer relationship management (CRM) through the use of Magic's internal proprietary business solutions. The integration will help update and bridge the gap between Salesforce.com and the company's back-end processes.
Qvidian Designated a 'Cool Vendor' by Gartner
It's great to be cool, particularly when you are a customer relationship management (CRM) solutions vendor. Cloud computing sales effectiveness solutions provider Qvidian is announcing that it has been designated by Gartner as one of the "Cool Vendors in CRM Sales, 2012." Gartner's annual "Cool Vendor" list spotlights companies delivering what it calls "potentially game-changing" innovations in their space.
Aptean Releases Saratoga CRM for the iPad
While tablet computers may have been born out of consumer desires - to be able to read books and surf the Internet with a screen larger than a phone but without something more portable than a laptop - the marketplace for professional mobile apps for tablets is booming today, as evidenced by the number of tablet app solutions being released to the enterprise market place.
R Systems Europe Chooses Vertical Solutions for Complex CRM and Contact Center Needs
CRM and customer experience management solutions provider Vertical Solutions is announcing a new customer this week. R Systems Europe, B.V., a fully owned subsidiary of R Systems International Limited, has chosen Vertical Solutions' CRM and contact center solution, VContactCenter, and purchased 400 licenses for the product.
Will Your New Call Center Software Come from Russia?
Russia is known for many things: an outstanding Olympic team, premium vodka and complex literature. Right now, however, it is not really known for its call center software industry. But one software development company, Noda, is looking to change that reputation by providing comprehensive contact center solutions that go beyond the handling of incoming and outgoing calls.
Cole Systems Launches Employee Incentive Solution with Game-Like Features
Cole Systems, a business consulting and technology solutions firm, specializing in the implementation and enhancement of the Microsoft Dynamics product line, has come up with an employee incentive solution named Spark.
New Tools for Sales Professionals - Popcorn and Datahug in conjunction with Plantronics
Audio communications solutions provider Plantronics in conjunction with ThreeWill and Datahug unveiled new tools for sales professionals that automatically serve up information such as real-time customer data and organization-wide relationships with their customers.
Appirio Unveils Cloud Metrics for Salesforce.com Customers
Appirio, a cloud solution provider, has announced the introduction of Cloud Metrics offering for CIOs and CRM directors. According the company, this new offering helps them to benchmark the performance, configuration and complexity of their Salesforce's personalized account review reports.
Plantronics Helps Sales Reps Find the Connections in CRM
There's no denying that, for sales reps, connections are vital. Connections help grease the wheels driving that which covers the gap between hesitant buyers and customers. When it comes to making those important connections, CRM--Customer Relationship Management--software can do the job. But many sales reps find themselves ill at ease with CRM, and that's a problem Plantronics is looking to take care of.
CompanionLink Turns iPhone 5 into a Mobile CRM Tool with DejaOffice
All business professionals want to create an efficient work environment where productivity is maximized, but with the mobilocracy trend fast catching on, so many different devices being used and so many apps to contend with, the task becomes very difficult - but not impossible, at least according to CompanionLink.
Orange Leap Includes Xanegy Cloud Solutions to Partner Channel
Orange Leap has recently selected Austin-based Xanegy Cloud Solutions as a reseller for its Orange Leap cloud-based Constituent Relationship Management (CRM) software solution.
TMCnet Call Center Software Week in Review
Happy Saturday! Let's take some time to review the week's events in the call center software marketplace. ClickSoftware Technologies Ltd. has unveiled the latest version of its mobile workforce management solutions, currently offered with updated features and tools.
Cable & Wireless Seychelles Selects Doble Group Training
Cable & Wireless Seychelles (CWS), a provider of telecommunication sector in The Republic of Seychelles, recently selected the company to offer Salesforce CRM training and sales workflow improvements. Doble Group and salesforce.com will provide users with the benefits of the most complete solution and innovative tools of Salesforce CRM, including customer satisfaction and marketing programs. It's easier than ever to keep tabs on every lead, every deal and every customer.
Jacada's Solutions to Optimize Customer Service for Fortune 100 Retailer
Good customer service is about forming good relationships, fostering them, building loyalty and getting new customers. It is the pulse which makes organizations beat, the lifeline that sustains and what actually determines the bottom line.
Appature Nexus Brings Marketing to the Cloud
While much has been made of cloud-based services that help with sales and communications functions, there hasn't been quite so much emerging around ways for the cloud to help with marketing and promotional efforts. That's about to change, thanks to a recent patent awarded to Appature Nexus, Appature's marketing cloud product.
Virtual Hold Technology Shows Conversation Bridge Callback Solution at Genesys G-Force EMEA
While inbound calls are tough to plan for in a contact center - every company experiences hard-to-cope-with call spikes now and then - the same can't be said of outbound work. So what if you could turn inbound calling into outbound calling, making traffic easier to predict and taking the pressure of agents handling long call queues, and removing the agony of waiting on hold for customers?
ClickSoftware Announces New Version of Mobile Workforce Management Solutions
ClickSoftware Technologies Ltd. has unveiled the latest version of its mobile workforce management solutions, currently offered with updated features and tools. The new version is built with support from latest mobile, scheduling and GPS technology to enable companies to proactively manage their service organization.
SpeedSolve Helps Customer Service Speed Up
Infosys and AT&T have teamed up, creating a new jointly developed solution called SpeedSolve. Using state-of-the-art technology for messaging, multimedia, reporting and integration with smart devices, it's designed to make communication faster and more efficient, improving customer service on all ends.
Junxure Surpasses Company Milestone with More Than 10,000 Active Users
Junxure, an award-winning, industry icon in CRM practice improvement services, has announced that it had achieved the company milestone of having more than 10,000 active users of Junxure CRM platform as of July 2012. Greg Friedman, Junxure cofounder and president, said that for over a decade they had worked diligently to build a customer-centric culture, supporting financial advisors and providing their clients with the tools and resources they needed to successfully manage their practices.
Entercom Implements WideOrbit Traffic, CRM across All Stations
Entercom Communications Corp., a major radio broadcasting organization in the US, recently announced that it has selected WO Traffic from WideOrbit Inc, which is one of the best-in-class sales, traffic and billing offerings available in the market. WO CRM from WideOrbit will also be implemented at Entercom's more than 100 stations across 23 US markets.
Mapping Analytics Picks CallidusCloud's LeadFormix Marketing Automation Solution
Mapping Analytics, a company offering sales territory optimization and alignment software and services, has adapted CallidusCloud's LeadFormix marketing automation solution to improve lead management and drive enterprise engagement, sales performance management and sales effectiveness. LeadFormix is a cloud-based B2B marketing automation platform that identifies and qualifies sales opportunities by measuring the online behavior of prospects.
PerspecSys Partners with Xactly
These days, various companies face considerable data residency problems when they are thinking of moving to the cloud. Apart from the rules that govern the treatment of data at the locations where the cloud service provider(s) provision their services (e.g., their data centers), privacy and data protection requirements vary by country and users of cloud services need to consider the data privacy rules that cover each of the jurisdictions they operate in.
PDC4U Introduces iPhone and iPad App for Mobile Sales Forces
PDC4U, one of the leading companies that enhances revenue cycle management and accounts receivable management, has introduced an iPhone and iPad app for mobile sales forces or payments on the go.
DoubleDutch Announces Hive
DoubleDutch, the software provider known for its intrepid and sometimes predictive advances into the world of mobile CRM, has announced that its newest product is ready for the public. The product is called Hive, a new customer relationship management tool for mobile users.
OSF Unveils GPS Incorporation Tool for Btracking, Salesforce
OSF Global Services recently unveiled the OSF Integrator which has been specially designed for the Btracking and Salesforce. The OSF Integrator is an easy to use plug-in that will be able to connect the Btracking GPS mobile management solution with Salesforce. Btracking's mobile workforce tracking capabilities have been incorporated with the best-in-class customer management tools from Salesforce by the latest OSF Integrator, thereby offering instantaneous insight into field actions and possible novel customer opportunities to supervisors and Salesforce users.
Sales Simplicity Aids 1,200 New Homes with its Sales Automation System
Sales Simplicity Software, a company helping homebuilder and real-estate sectors with its automation, dynamic content management, and reporting, has announced that it has achieved dominant market share among production home builders by adding more than 1,200 new housing starts in its sales automation system so far in 2012.
Ameyo's Reportika Helps Increase Contact Center Productivity
Contact centers are ceaseless hubs of activity and spend so much time tracking, monitoring and meeting with service level agreements (SLA), that their forward movement gets pushed to the sidelines. But if they want to stay in the running, they need to constantly innovate and improve. But where's the time?
Incognito Software Upgrades its Service Activation Center
With so many providers in the field fighting for a slice of the competitive pie, success dogs those who can refine and supplement service offerings without delay and rapidly activate new marketing strategies. Software vendors are being kept on their toes to help service providers roll out new-on demand products fast.
TMCnet Call Center Software Week in Review
Happy Saturday, and welcome to another wrap-up of the week's events in call center software. In an effort to enable its customers to enhance their social media marketing strategy and maximize marketing ROI, Rimhub Inc., a global managed services provider, has teamed up with renowned social media marketing, lead generation and conversions firm, Hy.ly.
Dual Delight for Mellon Group as it Soars with Altitude Powered Campaigns
If the 'proof of the pudding is in the eating,' then the proof of Altitude software's success is in the success of its partners. With more than 1100 customers in over 80 countries, Altitude stated that its powered campaigns have helped achieve outstanding results in sales and cement its position as a unique contact enter vendor.
Ogilvy & Mather Selects IBM for its new eCommerce Practice
Ogilvy & Mather has selected IBM for its new eCommerce practice. IBM will provide analytics and cloud technology for eCommerce@Ogilvy.
Castel to Reveal Castel Compass
Castel Communications, a supplier of contact management solutions, is all set to launch its new application, Castel Compass, noted to be a real-time business intelligence dashboard.
Vocalcom Named Best Communications Solutions Product for 2011
TMC recently announced that it has awarded the Communications Solutions Product of the Year Award for 2011 to Vocalcom for its innovative HermesNet software. HermesNet is a solitary application that can manage all the workings of a call center.
Rimhub Teams Up with Hy.Ly to Enhance Its Managed Service Offering
In an effort to enable its customers to enhance their social media marketing strategy and maximize marketing ROI, Rimhub, Inc., a leading global managed services provider, has teamed up with renowned social media marketing, lead generation, and conversions firm Hy.ly.
Green Hills Software Collaborates with AppliedMicro
Green Hills Software, an independent vendor of embedded software solutions, has teamed up with AppliedMicro to introduce a best-of-class solution for AppliedMicro's PacketPro2 family of single and multicore secure processors for enterprise networking, control plane and industrial applications.
IMG Academy to Use Motus Global for Motion Capture
The sports industry is always on the lookout for the next superstar and everyone from agents to corporations want to attach themselves to this athlete while he or she is on top. This future athlete is groomed at a young age and many resources are used to get a favorable outcome. To ensure this success, IMG Academy is going to use Motus Global and its human performance technology to provide motion capture biomechanical analysis for its athletes. With this technology, IMG will be able to assess and evaluate its athletes to provide new methods of training and rehabilitation.
Rimhub Teams Up with Hy.ly to Facilitate Social Media Marketing and Lead Conversion Services
Rimhub, Inc. recently inked a new partnership agreement with Hy.ly, a company specializing in social media marketing applications, lead generation and conversions. Since its inception in 2007, Rimhub has been delivering managed services in the areas of managed networks, managed IT, service provisioning, finance and accounting, IP support, data center support, marketing, and managed compliance, to telecommunications companies worldwide.
NIKSUN Unveils Alpine Software 4.2.1
NIKSUN Alpine empowers users with even more powerful analytics than before. The company combines unique, quick visualization and reporting capabilities, to provide users with a solution that is better, faster and easier. The NIKSUN Alpine sets new performance standards with up to 50 percent increase in sustained capture and 20 percent improvement in response time and is built with the latest high speed processors.
CallidusCloud's LeadFormix Integrates with Force.com Platform to Improve Lead Quality and Speed Conversion
CallidusCloud has integrated its Lead Management and Marketing Automation solution, LeadFormix, with Force.com, salesforce.com's social enterprise cloud platform for building employee-facing social apps. The integrated solution will enable LeadFormix customers to increase the benefits of sales force automation by improving both the quality and quantity of leads.
DealerSocket's Auto CRM Complements RouteOne's Credit Application Network
If a good CRM helps establish better rapport with customers then a good Auto CRM should help gain insight into the performance of people and improve sales processes, which is exactly what DealerSocket claims that it has been doing for the past 10 years.
Expert Planet uses Five9 to Improve its CRM
To offer better cloud based customer service to number of clients, Expert Planet is using Five9, a pure cloud-based contact center software provider.
Five9 Network Systems Unveils Two Flash Optimized Servers
Five9 Network Systems recently unveiled an extended PCIe NAND flash optimized server family. The PCIe NAND family, which has its basis on Intel's Sandy Bridge Microarchitecture, now includes two high density flash servers, the S2225 and S2405.
CallidusCloud Integrates Lead Management Solution with Salesforce.com
Callidus Software, doing business as CallidusCloud, has just integrated LeadFormix, its Lead Management and Marketing Automation solution, with Force.com, salesforce.com's social enterprise cloud platform that helps build employee-facing social apps.
TMCnet Call Center Software Week in Review
News traveled fast in the Call Center Software realm this week. For starters, Teleperformance published a blog predicting a new wave of customer service apps that would divert customer calls from traditional help channels.
TSYS Launches New Financial Services Support Center in Milton Keynes, U.K.
TSYS, a provider of solutions for people-centered payment transactions, stated that it has opened a new financial services support center in Milton Keynes, U.K. and it will be operated by TSYS Managed Services EMEA, a joint venture between TSYS and Dimension Data.
Site Tours to Complement Call Center Demo Conference Experience
The international Customer Management Institute (ICMI), an organization that creates and defines the industry standard for call center education, is to conduct the Call Center Demo & Conference 2012 in Dallas, TX October 9-11.
Expert Planet Succeeds in the Cloud Thanks to Five9 and Salesforce
Expert Planet runs sales and marketing campaigns, with well over 1,000 individual agents, and no physical contact centers. How is this possible, you ask? Well, with Five9, they can deploy, test, and optimize client programs through the cloud.
Zurmo's Open Source CRM Turns Customer Service into a Game
Zurmo, just a few hours ago, dropped the word on a new feature in its Open Source Customer Relationship Management system called Missions, and Missions will at least attempt to do what may have seemed impossible: turn customer service management into a game.
CallidusCloud's LeadFormix to Bridge Gap Between Sales and Marketing
Marketing has lost its simple garb and today stands attired in new terminology, with terms like demand and lead generation, lead scoring and lead management. The approach line then necessarily needs to change to extract more value and improve sales execution.
Dealersocket Announces Integration with RouteOne Credit Application Network
In an effort to simplify the financial processes of automotive dealers, DealerSocket, a provider of customer relationship management (CRM) and training solutions for the automotive industry, announced its integration with RouteOne. RouteOne is a complimentary Web-based credit application management system that provides dealers and finance sources the ability to manage the entire business from a single portal.
Steelwedge Named in Gartner's Marketscope for Stage Three Sales and Operations Planning, 2012
Steelwedge, a provider of cloud-based sales and operations planning (S&OP) solutions, has been included in Gartner's Marketscope for Stage 3 Sales & Operations Planning, 2012.
PolyFast Selects NetDespatch to Integrate eBay Store
Recently, PolyFast integrated its eBay store directly to its parcel carriers with NetDespatch's Web booking, label printing and tracking service. NetDespatch is a U.K.-based provider of enterprise strength customer and communication software for the express transport sector.
Torsion Mobile Announces Integration with Constant Contact Suite of Online Marketing Tools
Torsion Mobile recently announced that through its integration with the Constant Contact suite of online marketing tools, customers will now benefit from the creation of mobile-formatted mailing list signup forms without the need for any coding or programming. The joint offering will be available on Constant Contact's MarketPlace - a online resource connecting small organizations with tools and services that drive business expansions.
Integration between CRM and Apps Deepened by Zoho
Cloud service Zoho has tightened the consolidation between its customer relationship management (CRM) service and support Apps (customer support cloud applications) to further simplify management of accounts, making for easier user experience.
Sales Engine Reports Three-Year Sales Growth of 191 Percent; Joins Inc Magazine 500|5000 List
Austin, Texas-based provider of marketing automation software and integrated marketing services, Sales Engine International has been ranked 1,553 on the Inc. magazine's sixth annual Inc. 500|5000 list.
QWIQQ Integrates with Constant Contact to Enhance Social Media and Drive Sales for Small Businesses
QWIQQ recently announced that it will be integrating with Constant Contact, Inc., to help small businesses improve sales through increased social interaction with its customers over its iPhone, iPad, or iPod Touch devices. Headquartered in Waltham, Massachusetts, Constant Contact specializes in e-mail marketing, online survey, event marketing, social media, and deal tools.
Nexidia to Accelerate Use of Speech and Text Analytics in Contact Centers Says Saddletree Research
A new research brief from Saddletree Research revealed that Nexidia will drive speech and text analytics usage within the contact center market via its Analytics OnDemand program which was recently launched by the company. Nexidia is a global provider of customer interaction analytics solutions that enables transformation and improvement in the ways in which businesses communicate with their customers.
Vocus Debuts PR Suite Fall 2012 Release
Recently, Vocus announced the Fall 2012 Release of its Vocus Public Relations Suite. The Fall 2012 Release unveils a special Recommendation Engine and offers new devices for social engagement, monitoring and analytics.
SAI Global Compliance Adds ListenUp to Compliance 360 GRC Software Platform
SAI Global Compliance, a source of governance, risk and compliance solutions, is set to deliver additional value as the company raises the bar in the GRC industry by integrating the groundbreaking ListenUp Whistleblowing Hotline and Ethics Reporting system with the Incident Management application in the Compliance 360 GRC platform.
Customer Service via Mobile Apps? Analysts Say Yes
There's an app for most everything nowadays: losing weight, socializing, getting entertainment, reading books and news, communicating with friends, checking the weather or your stock portfolio and even curing acne. Up until now, however, the world of customer service was largely app-free. But that was then, and this is now.
TMCnet Call Center Software Week in Review
From new training techniques to a more "social" company partnership, TMC's call center software space saw some pretty interesting developments this week. Let's take a look at them.
IMS Company Selects ServiceCentral for Managing After-Sales Support Services
Service management solution provider, ServiceCentral Technologies, has announced that one of California's fast growing companies has implemented its cloud-based service management solution. According to the company website, ServiceCentral's service management service is a comprehensive set of software solutions for managing the after-sales service and repair of product.
ACE, a Customer Support Portal from Apriva
In the new business scenario, the issues of quality and quality assurance with an emphasis on the market and competition have been a dominant factor. Customer satisfaction and business profitability are interrelated in the long term.
Angoss Unveils KnowledgeSCORE on AppExchange
Angoss Software Corporation has unveiled KnowledgeSCORE, a cloud-based predictive sales analytics solution. Available on salesforce.com's AppExchange, the service offers modules like prospect scoring, opportunity scoring, next-best action and sales predictions.
Lumata Buys ACT750
With the acquisition of ACT750, Lumata is now officially the only technology and services company that enables telecom operators to carry out large-scale loyalty programs and one-to-one marketing campaigns over a single platform.
MobileBits Acquires Aixum
MobileBits Holdings Corp., a provider of enterprise-class social and digital experience solutions announced today that it has completed the acquisition of Aixum Tec, a Swiss provider of mobile marketing and loyalty solutions for the local business marketplace. As the result of the agreement, Aixum employees will now work for MobileBits.
Kred Debuts Kred Story
Businesses often find it difficult to understand what people say about their brands within social media channels. At the same time, they cannot just ignore these conversations in social media as they are emerging as very powerful tools to know one's reputation in the market.
Property Vista Launches Cloud-Based Property Management Software for Canada's Real Estate Market
A provider of cloud based property management software, Property Vista Software Inc., has come up with a new software for Canada's multi-residential market. Touted by its maker as the most advanced property management software, this new software called PropertyVista, is currently in public beta stage.
Distribion Adds Social Media Capabilities to its Platform for Social Media Marketing Automation
With communication technologies advancing in a breakneck speed, marketers are often at a loss when it comes to choosing the most cutting-edge tool to communicate effectively with clients.
SugarCRM Announces Growth of OEM Partner Program
Recently, SugarCRM announced that its OEM partner program continues to grow, enhancing the features of Sugar-as-a-Platform and the firm's commitment to allow all professionals who need it with tools that assist them create improved relationships with the their customers. The OEM Program Partnership by SugarCRM puts users in control, as they set the price and terms for their product, SugarCRM merely assisting in powering that solution.
Richardson QuickCheck, a Proven New Approach to Reinforcing Learning
It is evident from research that most sales people forget about 80 percent of their training within three months, irrespective of the quality of training provided. This is one of the primary reasons why the international sales training company, Richardson, launched their E-mail based program called Richardson QuickCheck.
Call Center Corporation Introduces Phonathon Software for Higher Education Sector
The Call Center Corporation, a Bederman company that offers call center technology solutions, has announced its new phonathon software, which is sees as the best solution for successful higher education campaign. The Call Center Corporation's newly introduced phonathon software and strategic planning for higher education organizations reportedly helps achieve a record number of pledges and donations through phonathons.
Interactions Corporation Empowers Customers to Speak in Their Own Words
Stop me if you've heard this one: you call a contact center and its IVR picks up. It gives you a list of words or phrases you can say. You find yourself shouting them at the phone; over and over again, hoping the software will understand you. Well, if this frustration sounds familiar to you, then you will be happy to hear about Interactions Corporation, a company that allows customers to speak in their own words.
Levementum Solves the Puzzles of CRM
When most people think of CRM software, they tend to jump immediately to images of call center workers handling inbound or outbound sales of widgets or communications solutions. But in reality, there are a wide variety of verticals that find CRM solutions quite valuable. And Levementum is a CRM specialist that prides itself in being able to solve CRM puzzles that often seem far outside of the standard call center box.
TTC CEO Says That Customer Service is His Top Priority
The main priority on the new chief executive officer of Toronto Transit Commission (TTC), Andy Byford's agenda is to improve customer service on all the Toronto lines and he already has a plan to implement it. Byford, says that it is time the system shaped up to be a more capable system, and a system that people can rely on.
TMCnet Call Center Software Week in Review
The third week of August saw a wave of innovative offerings in the Call Center Software sphere. Let's review some of the biggest news items that TMCnet reported in Call Center Software this week.
Goldstar Feedback Intros iPad App for Reputation Management
Online reviews from a company's customers can be the best promotion a company ever gets. Consumer opinions online are one of the most dependable forms of advertising a company can get, second only to recommendations from friends and family. Every day, people search for companies on Google and read reviews related to the company before they ever set foot in a store or make any buying decisions.
Echopass Fortified with Packaged Deep Solutions from New Partners
The Echopass partner network program just extended itself to include two new partners, Empirix and SimpliCTI. An announcement to this effect was made at the recently concluded SpeechTEK 2012, held at the New York Marriot Marquis in New York City.
Soaring Contact Centers Releases Q1 and Q2 Financial Report
The call center outsourcing firm Soaring Contact Centers issued the results for the first and second quarters of 2012.
Ballpark Redesigned and Now Comes with a Feature-Rich CRM Including an iPhone App
Launched in 2009, Ballpark, the time tracking and invoicing tool, was pretty much a simple tool that handled time tracking and invoicing for small businesses, and pleased users by getting the job done the way it was supposed to. But Metalab, the team behind the idea and the tool, got busy with projects for others and never did much to the tool - until recently.
Sitecore Partners with Komfo for Insight into Marketing via Social Media
Recently, Sitecore partnered with social media marketing platform provider, Komfo, to integrate Komfo's social media marketing platform into its Customer Engagement Platform. The Customer Engagement Platform from Sitecore offers an elegant, combined solution that connects channels, engagement automation and engagement analytics with external tools and databases.
Avaya Solutions Helps nTelos Establish Enhanced Customer Service
nTelos Wireless, a provider of wireless communications services, acknowledged that it was able to establish a breakthrough customer service by leveraging Avaya Contact Center solutions. nTelos' reach reportedly covers over 420,000 retail subscribers in Virginia, West Virginia and portions of Maryland, North Carolina, Pennsylvania, Ohio and Kentucky.
M2SYS, ABT Security Offer Time and Attendance Systems
M2SYS Technology and ABT Security Systems, based in Australia, have joined forces to deliver biometric time and attendance systems and single sign-on software tools. These tools will assist ABT Security customers in retail, hospitality and medical, in updating their employee workforce management systems and accessing control procedures.
CardinalCommerce Unveils CustomerConnect for Enhanced Mobile Commerce Conversion
CardinalCommerce has unveiled a self-service, online mobile marketing and commerce platform, CustomerConnect, transforming submissive consumers into active customers. Incorporated with Cardinal's payment platform, CustomerConnect allows deals to be generated via text message, making it possible to select mobile alert databases and ensuring specific marketing campaigns.
New Survey Reveals Big Data Helps Companies Drive Sales Growth
An independent survey conducted by CSO Insights revealed the importance of big data in driving sales growth. CSO Insights, a sales effectiveness research firm, surveyed over 200 corporate and sales executives. The surveyed sample was questioned on the most critical sales organization challenges, including the need for new ways to manage and gain critical insight from the exponential amount of internal, external and social media data available. Results of the survey were announced by Lattice Engines, the pioneer in big data for sales.
Distribion Unveils First Social Media Marketing Automation Solution
The Distribion multi-channel distributed marketing platform automates the complete marketing process and allows corporate marketers and local sales to execute effective campaigns with the help of combined marketing resources, up-to-date messaging, brand consistency and effective tracking under one dynamic, user-friendly and sales-focused platform.
cVidya Wins Two Contracts from Major EMEA Mobile Operators
cVidya Networks, a global provider of revenue assurance, fraud management, sales performance management and pricing analytics solutions for telecom operators, has reportedly won two contracts from the EMEA region's two major telecom operators, having a combined total of over 30 million subscribers,. cVidya's MoneyMap and FraudView suites have been selected by the operators following a rigorous proof-of-concept trials with the cVidya Revenue Assurance (RA) and Fraud Management (FM) solutions.
Atlantic Coast Media Group Expands Relationship with Nexidia
Contact center tools vendor, Nexidia, recently announced that Atlantic Coast Media Group (ACMG) has gone a step ahead in their relationship by investing in their Interaction Analytics software. ACMG plans to implement this in its contact centers to ensure top levels of customer service and agent performance.
MaintenanceNet's Service Revenue Automation Solution Powers Westcon SMART Services Manager Platform for Westcon Group
MaintenanceNet, Inc. recently announced that the Westcon SMART Services Manager platform, powered by its Service360 service revenue automation solution, has effectively enhanced the domestic service sales program of Westcon Group Australia. The company are specialist providers in warranty and maintenance contract management services and data-driven lead generation.
Cegedim's 'Mobile Intelligence' Solution Selected by Dr. Reddy's Laboratories Venezuela
Cegedim Relationship Management, a source of customer relationship management (CRM) solutions, recently announced that its 'Mobile Intelligence' solution for iPhone has been selected by Dr. Reddy's Laboratories Venezuela. A cloud-based customer relationship management (CRM) solution, Mobile Intelligence will help Dr. Reddy's Laboratories optimize its Primary Commercial Teams' operations and rapidly enhance field performance and foster lasting customer relationships.
MobiTask Implementation Diversifies into the Property Maintenance and Real Estate Sector
In an effort to transition business and government away from paper-based to wireless processes, GroveWare Technologies Ltd., with the help of its flagship solution, MobiTask, is continuing with its customer base diversification.
CallidusCloud's Commissions Solution Selected by TaylorMade-adidas Golf Company
Callidus Software Inc., a company that provides sales effectiveness and cloud computing solutions, recently announced that CallidusCloud's Commissions solution has been selected by TaylorMade-adidas Golf Company, a company offering golf equipment, footwear and apparel. The officials from TaylorMade-adidas Golf Company said that the solution from Callidus will drive the performance of its sales organization and benefit from valuable sales analytics.
TMCnet Call Center Software Week in Review
Welcome to the completion of the first full week of August in the Call Center Software Community. New products, new partnerships and new causes for celebration permeated the sphere over the last five days. Let's review what happened.
Visible Technologies Updates Its Visible Intelligence Platform
Visible Technologies, a provider of solutions for social media monitoring and analytics, reportedly has updated Visible Intelligence, its social media monitoring, analytics and engagement platform.
SalesPage Surveys Broker-Dealer Back Office CRM
For a business to really serve its customers to the best of its ability, Customer Relations Management (CRM) is an essential tool. However, every company has different needs and uses for their CRM, and it's important to know what it's used for, what it needs to improve, and who uses it. For that, Salespage has completed a survey of several Broker-Dealers, detailing their responses in their uses, requirements, and satisfaction with back-office CRM.
Mobile Sales Forces Get Force Multiplier with PDC4U
Sales forces are the lifeblood of any business. If there are no sales, there's no sense for the business to be open and operational in the first place. Mobile sales forces, meanwhile, are ultimately no different; the only real difference between them and inside sales forces is that the mobile variety leaves the facility to get sales while the inside variety stays put. But mobile sales forces can represent a set of challenges of their own to overcome, and that's where PDC4U looks to step in and help keep mobile sales force issues to a minimum.
CoreMatrix Teams-up With Nu:Pitch
CoreMatrix, provider of cloud computing consulting, systems integration, social strategy development, and managed services for mid-sized to Fortune 500 companies, recently signed a partnership agreement with Nu:Pitch to deliver dynamic sales content, driving efficiency and productivity for sales teams.
Systemation Launches Cloud-Based On-The-Job Aid for Project Management Professionals
Having timely access to project management best practice and training material plays a critical role to the success of project management professionals. Even seasoned project managers may find themselves short of the information when they need those.
Luminar to Help Companies to Effectively Reach and Retain Latino Consumers
The newly launched Luminar is slated to help clients enhance their ability to identify predictive models of consumers' behavior, allowing them to reach and retain U.S. Latino consumers. Luminar is reportedly the first ever big data analytics and modeling provider, with a specific focus on connecting marketers with U.S. Latino consumers.
BrightPoint Deploys JDA Advanced Planning Software
Brightpoint, Inc. has reportedly deployed advanced planning solutions from JDA Software Group, Inc. (JDAS), including JDA Demand and JDA Fulfillment. The deployment of the JDA solutions is helping BrightPoint use data and market intelligence in a systematic way to offer advanced and accurate planning services for customers.
ReactorNet Announces Strategic Technology Partnership with Market Dojo
ReactorNet recently entered into strategic technology partnership with Market Dojo, U.K.-based provider of easy-to-use and affordable eSourcing software solutions. Under the terms of the new partnership, the eSourcing software from Market Dojo and ePRO offering from ReactorNet will be combined within a centralized platform.
Gartner Places Oracle in Leader Quadrant for Sales Force Automation
Oracle stated that analyst firm Gartner has placed the Oracle Siebel CRM in the Leaders quadrant and the Oracle Fusion Sales in the Visionaries Quadrant in the newly published Gartner's 'Magic Quadrant for Sales Force Automation' 2012 report. "We are honored to see both Oracle's Siebel CRM and Oracle Fusion Sales in Gartner's new Magic Quadrant for Sales Force Automation," commented Anthony Lye, senior vice president of Cloud Applications Strategy at Oracle.
SalesClic Integrates with Highrise, Provides B2B Sales Methodologies
Nimble Apps Limited, an online software publisher founded in 2008, has announced the integration of its SalesClic application with that of Highrise to support sales team customer relationship management (CRM). This news gives sales teams (reps and managers) the necessary tools to have visualization of data-driven tactics continuously in their sales cycle.
The Most Popular CRM Customization Equals Deeper Integration
Customer relationship management (CRM) is one of the most important investments a business can make in today's unpredictable environment. According to a study conducted by Gartner Research, chief information officers ranked CRM in their top 10 technology priorities for 2012, a major jump from its ranking in 2011. With rules and regulations becoming stricter, and the economy remaining rocky, companies must differentiate themselves by the way they manage their customer and prospect experiences.
Cegedim Relationship Management Launches Latest Version of Nucleus360 with OneKey and Other Enhanced Features
Cegedim Relationship Management, a global technology and services company specializing in the healthcare field, recently released the latest version of its breakthrough customer master data management solution, Nucleus360, which is considered to be one of the most advanced and comprehensive master data consolidation solution designed for Life Sciences companies.
The Essential Types of Call Center Software
Call centers are only as good as the agents who staff them. But, in order to allow call center agents the best opportunity to be all that they can be, it is important to provide them with the best types of call center software. With the right combination of people and software, call centers can be efficient and effective business tools.
CSI Leasing Rolls Out SalesDesktop
CSI Leasing recently stated that with the new SalesDesktop, InvisibleCRM's Outlook integration solution for Salesforce.com, it is going to increase the productivity of its teams who have been dynamically using Salesforce.com CRM. CSI Leasing's field sales teams encountered several challenges in using Salesforce.com, and by installing InvisibleCRM's SalesDesktop across the target teams it was able to overcome those challenges.
TMCnet Call Center Software Week in Review
Happy Saturday! Let's take a few minutes to wrap up the week's happening in the world of call center software.
Verint Announces Customer Advisory Council for 2012-2013
Verint, a provider of actionable intelligence solutions, stated that its Customer Advisory Council for 2012-2013 include Atento, Associated Banc-Corp, Blue Cross Blue Shield of Louisiana, Coca-Cola Refreshments, Combined Insurance, Holland America Line, Navitor, SCANA Corporation, VSP Global, Xerox and many other global companies.
iRise and SAP Teamup to Offer Enterprise Solution
iRise, a leader in visualization software at the enterprise level, has joined forces with SAP to make its platform adapt more quickly to customer needs. SAP has a long track record of rapid adjustment.
Asure Software Selects Xactly Express
Xactly Express is an application that allows sales reps to track their individual progress and potential payouts with the help of an easy-to-use dashboard that follow successes in real-time. Company leaders can track markets and payouts at a glance.
Autodesk Names CAI as the Autodesk July Inventor of the Month
Autodesk Inventor 3D CAD software products provide a comprehensive, flexible set of software for 3D mechanical design, product simulation, tooling creation, engineer to order, and design communication. By allowing it to produce an accurate 3D model that can help it design, visualize, and simulate user's products before they are built, Inventor takes users beyond 3D to Digital Prototyping.
Study from CrossView Focuses on the Ways to Fight Showrooming
Showrooming is the new trend that is sweeping the American market. Many brick and mortar sellers have tried hard to find an answer to this new trend in vain. The practice refers to prospective clients coming to a store, checking out products and then and purchasing it from an online store that offers the same products at a lower rate.
New VIPorbit Mobile Application Simplifies Communication for Mobile Professionals
Mike Muhney and the development team at VIPorbit recently introduced the VIPorbit app, designed to simplify communication for mobile professionals. Users of the app will be able to better manage business relationships from their iPhones and benefit from improved communication, scheduling, automated activity tracking, and fast access to summary of events and calendar.
CallidusCloud's Commissions Offering Chosen by Russian Telecommunication Organization
Callidus Software, Inc.'s CallidusCloud Commissions offering has been chosen by one of the finest telecommunication organizations in Russia. CallidusCloud's Commission offering will ensure the management of commissions across the telecommunication organization's internal and external sales channels, thereby serving approximately 3,000 payees.
INSite and Chronotek Develop Scheduling Component for Telephone Time and Attendance Solution
The time and attendance solution for businesses can efficiency, reduce costs and save time leaving you with more time, money and resources to push your business forward.
EmployBridge Streamlines its Online Applications Process with Microsoft Dynamics CRM 2011
In order to develop and execute an online solution that allows the company to fill "great jobs with great people," EmployBridge has zeroed in on Microsoft Dynamics CRM 2011. EmployBridge developed the Online Applicant Entry (OAE) with the help of Microsoft Gold Certified Partner, Credera. OAE is a specialty solution using the Dynamics CRM solution that is transparent to end users but supports the entire application process.
Good Agents - a Must for every Contact Center
While many organizations keep harping on a good CRM, the dynamic and demanding communications space seems to require more than just that. Remember, contact centers survive on satisfied customers and with customers dictating how they wish to communicate, but these days it takes a lot to please them.
Mothernode Unveils 'Dialogue' Social Media Interaction Channel
Mothernode has introduced Dialogue, a brand new social media style conversation tool now available to its CRM and ERP customers, allowing them to communicate, collaborate and strategize more effectively. Mothernode is a Software-as-a-Service (SaaS) business solutions company.
PROS Identifies Key Issues of Service Parts Companies
PROS recently carried out a survey to gather insights into the key business issues faced by service parts organizations. A minimum of 100 executives at service parts organizations across the globe were included in the survey, wherein more than 65 percent of the respondents cited their failure to advantageously use, obtain and incorporate big data as the most crucial business issue.
Noble Systems Adds Two Experts to Senior Client Management Team
Noble Systems Corporation announced the appointment of Henry Danser as VP of sales and Mark Morrissey as VP of strategic accounts.
EngageM8 for Call Center Telemarketers Improves Caller's Voice, Pace and Tone
Call centers are customer-centric businesses that provide on-premises, virtual or hosted on-demand calls. Calls may be placed or received: inbound calls are made by consumers and outbound calls are made by agents to consumers. An inbound customer service representative receives and handles customers' queries: the agent acts as a helpline to customers or as a source of information. An outbound caller often carries out telemarketing-soliciting prospective customers to buy products or services-or collects information from customers.
Really Simple Systems Survey Reveals Huge Increase in Online CRM, Web CRM and Small Business CRM Adoption this Year
Really Simple Systems, a provider of hosted CRM systems, has recently conducted a survey that reveals that the online CRM, Web CRM and small business CRM adoption has substantially increased in the past year, overtaking traditional in-house systems for the first time.
Symmetrics Tempts OEMs with its nVISION Suite of Solutions
By launching the comprehensive Original Equipment Manufacturer (OEM) program, "Powered by Symmetrics," the provider of solutions for contact centers has furthered its reputation among ISVs and telephony vendors as a go-to partner, for whom better reporting and analysis is a never-ending quest for performance improvement.
SalesPortal Allows Customers to Receive Sales Lead Info from Marketing Partners
SalesPortal is stated to be the first pay per call ad network for contact centers and marketers to discover each other to sell and buy relevant phone leads. The network has now been tweaked with new capabilities that can allow users to receive real-time sales lead information generated by its marketing partners.
Delta and CNL Software Enter into Partnership
Delta, a pioneer in developing professional control room display solutions for surveillance, security, traffic management and command and control, has entered into a partnership with CNL Software, a major player in Physical Security Information Management (PSIM) software.
TMCnet Call Center Software Week in Review
Welcome to another wrap-up of the week's events in the world of call center software.
Magento Go Unveils New Features for UK Merchants
Magento Go from Magenta, an eBay company, is an online service that assists small business merchants in creating a dependable store to sell their products and services online, quickly and easily. There is no software to install and configure as well as no servers to manage with Magento Go. The application handles the technology so the users can focus on running and growing their online business.
Central States Funds Deploys Napersoft CCM Document Platform for Improved Customer Satisfaction
Napersoft, a provider of Customer Communications Management (CCM) software solutions, announced that its CCM Document Platform has been successfully implemented by the Central States Funds to fulfill document creation and distribution needs.
MTBC Hires Two New Directors to CRM Team
U.S. healthcare IT company MTBC recently announced that both Michael Beggs and Amritpal K. Deol have been hired on to the company as directors of MTBC's Client Relationship Management (CRM) team. Each member brings his or her own unique qualifications to the organization.
Microsoft Dynamics CRM Online Trust Center Launched to Give Peace of Mind to Potential Customers Moving into Cloud
Data security and compliance are the key issues to consider for companies, when it comes to moving to the cloud. Microsoft Corp has come up with a new website that will provide Microsoft Dynamics users with high-level information about the privacy, transparency, independent verification and security features of Microsoft Dynamics CRM Online.
Genpact Selects Kronos Workforce Management Solutions
Kronos Incorporated's workforce management solutions have been selected by Genpact, a major player in business process and technology management, to effectively run time and absence management processes for many of its employees in multiple countries.
Sceptre Hospitality Resources Adds 85 New Agreements
The WindsurferCRS from Sceptre is created to provide users with the tools they require to manage their rates and inventory in an environment that is user friendly and dependable enough for the most complex rate strategy. The company connects users to all of the distribution channels with the highest level of available communication interfaces.
MailChimp and Capsule CRM Now Support ClickDesk Live Chat
In an effort to expand its footprint, ClickDesk, a provider of highly popular live chat and live help software services, announced its partnership with MailChimp and Capsule CRM - two key players in their respective markets. Under the partnership, ClickDesk will integrate with MailChimp and Capsule CRM.
Aberdeen Publishes its Research Practices' New Reports
Aberdeen Group, a Harte-Hanks company, published the findings of its new research reports conducted on the company's sales and marketing effectiveness, IT infrastructure and storage, virtualization and supply chain management research practices.
Doodle Launches iPad App to Enable Convenient Event Scheduling via Mobile
Scheduling professional meetings or personal hangouts with a number of people involved is always a headache, as it becomes very difficult to decide a date that can be equally suitable for all of them, without even being able to know when they are free. Doodle, a provider of software solutions for establishing meeting schedules in an enhanced and systematic manner, is set to introduce a new iPad app that will be a replica of its well-known online scheduling tool.
Athene Invests in iPipeline CRM to Boost Sales
In an effort to enjoy competitive edge in a highly competitive annuity market place, Athene Annuity & Life Assurance has implemented iPipeline CRM as its sales channel management platform.
TMCnet Call Center Software Week in Review
It's Saturday, and time for another wrap-up of the week's events in the world of call center software. Sit back and relax!
SIGMA Marketing Introduces Customer Intelligence Hub Marketing Database and Insights Solution
Looking at the great inflow of customer information coming from more directions than ever before, marketers should be able to act on the most up-to-date information with an integrated system that helps them optimize marketing campaigns across channels. In order to address this growing need from marketers, SIGMA Marketing Group has launched its Customer Intelligence Hub, a more flexible and robust customer database and insights solution. SIGMA Marketing, the customer intelligence-driven, direct and digital marketing services firm, assists clients like Citizen Bank, Xerox, Nationwide, and AAA engage with their customers through Analytics + Strategy + Technology.
CCI Intellisys Named Zultys' Elite Sales Performer
CCI Intellisys, a supplier of business communications solutions in Utah, was named Zultys' Elite Sales Performer in recognition of its ability to leverage Zultys to deliver quality unified communications solution and strong support to end users. Zultys channel partners that attain significant amount of sales annually are awarded with the Zultys Elite Sales Performer Distinction and CCI Intellisys reportedly earned this distinction for the second consecutive time.
TeleSign's PhoneID Contact Solution Lets eCommerce Sites Reduce Fraud Risk
TeleSign recently announced the introduction of the new PhoneID Contract solution within its PhoneID suite. The latest offering from TeleSign has been designed to address fraud risk facing online businesses by providing online merchants and consumer Web services with visitor details via their phone number.
Six Properties within Grand Heritage Hotel Group Portfolio Select CRM Products from Digital Alchemy
Digital Alchemy, an established leader in customer relationship management (CRM) and e-marketing solutions for the global hotel market, has announced that its CRM is helping Grand Heritage Hotel Group to effectively manage multi-property messaging.
Sales Simplicity Gets Constructech 50 Award for 2012
Sales Simplicity Software, a company specializing in sales automation, dynamic content management, and reporting for the homebuilder and real-estate sectors, has recently been honored with Constructech 50 award for 2012.
Heller Consulting Study: Most Not-For-Profits Approaching Constituent Relationship Management
Heller Consulting is a consulting firm that helps not-for-profit organizations streamline their operations and maximize their use of software for fundraising and mission management. The company has revealed the findings of their recent study about how not-for-profits are approaching Constituent Relationship Management (CRM) to overcome challenges and meet goals.
SugarCRM Sets Next-Generation Standard for Social Integrations in Enterprises
The OpenSocial Foundation, which appears to have become the industry standard for social-enabled applications, now has a new member in SugarCRM, touted as the open source leader in the CRM space. As a member of the OpenSocial Foundation, SugarCRM will collaborate with key members including IBM and Jive Software to set the next-generation standard for social integrations in the enterprise, according to company officials.
Forrester Research Identifies Pegasystems as Leader in CRM Suites
The independent analyst firm, Forrester Research, has singled out Pegasystems, Inc. as a leader in CRM suites in its latest market report. According to the report, "The Forrester Wave: CRM Suites for Large Organizations, Q3, 2012," Pegasystems, well known for its customer centric software, figured at the top for sales, marketing and customer service.
Avangate Announces 2012 Summer Release of its Skycommerce Suite
Avangate, a supplier of an eCommerce platform for online software sales, announced the 2012 summer release of its award winning SkyCommerce Suite. An increasing number of software and SaaS vendors are adopting eCommerce platforms to accelerate monetization.
Soffront CRM Chosen by Consulting Firm
The odds are good that unless you spend a lot of time thinking about customer management software, you do not know much about Soffront.
PageUp People Develops its Cutting-Edge Workforce Intelligence Analytics Solution
In order to help organizations better understand, measure and plan their human capital strategies, PageUp People announced the development of its cutting-edge Workforce Intelligence Analytics solution. The company will unveil Workforce Intelligence Analytics during the HR Technology Conference & Exposition to be held in Chicago from October 8 - 10, 2012.
Knoa Software Declared a Visionary and Leader by IdealNet
Knoa EPM helps its customers monitor and manage some of the biggest enterprise applications in the world. The company supports numerous users without touching their back-end systems and they can scale their architecture easily and quickly. Knoa EPM is out-of-the-box and does everything required. The company's patent pending Adaptive Framework knows everything about their application so they don't need to.
Salesforce Radian6 Announces New Insights Technologies and Ecosystem
Salesforce Radian6 allows users to listen to what people on the public social Web are saying about their brand, company, competition, and industry. The users can then measure and analyze chats, and finally engage in real time, right in the channel where the conversation is taking place. They can also monitor public perception of their company on the social Web.
Pavlov Connect 3.0 Benefits Multi-family Property Sites
Pavlov Media has revealed that version 3.0 of Pavlov Connect platform has been a tremendous success among multi-family property sites and student housing. Pavlov Connect 3.0 platform has not only enhanced user contentment, but is responsible for cutting back call center volume. The incorporated provisioning and billing platform, which can be utilized for and video service, has been instrumental in slashing more than 45 percent of support queries on upgraded sites.
German Bank ING-DiBa Selects SAS Analytics
SAS Analytics offers a combined environment for predictive and descriptive modeling, data mining, text analytics, forecasting, optimization, simulation, experimental design and more. SAS provides various techniques and processes for the collection, classification, analysis and interpretation of data to reveal patterns, anomalies, important variables and relationships, leading ultimately to new insights and better answers faster.
Turkcell Honored with Gartner and 1to1 Media CRM Excellence Award
Turkcell, a communications and technology company in Turkey, was recently honored with Gartner and 1to1 Media CRM Excellence Awards in the category of Integrated Marketing Performance. Turkcell currently has more than 34.5 million subscribers and covers approximately 88 percent of the Turkish population through its 3G, and 99.13 percent through its 2G-supported network.
Confirmit Launches Voice of the Customer Engagement Model for Businesses
An Oslo-based provider of multichannel voice of the customer (VoC), employee feedback and market research applications, Confirmit has announced the release of Confirmit Voices, a voice of the customer engagement model. Designed to allow companies to build successful VoC programs, the new model is capable of driving business change and generating return on investment.
TMCnet's Call Center Software Week in Review
It's time for another recap in the headlines. Let's take a look at what happened in call center software.
ClickSoftware Expects Considerable Year Over Year Growth in Second Quarter Revenue
Market sector of workforce management and optimization has been witnessing tremendous growth due to the rising adoption of related technologies and solutions by enterprises across the world.
Genesys Recognized as a Leader in Gartner's Magic Quadrant
Gartner Inc., the market research firm, recognizing Genesys as a high-viability vendor with a broad strong, portfolio and exceptional capabilities, has positioned it in the Leaders Quadrant of its report, "Magic Quadrant for Contact Center Infrastructure, Worldwide."
PubNub Unveils Real-Time Audience Analytics
Recently, PubNub announced the introduction of PubNub's Real-Time Audience Analytics. Offering customers with instant view into the size of their active audience, as well as user locations on a world map, with multiple updates each second, this app is a first for a real-time messaging service.
ChineseInvestors.com to Open New Call Center in Shanghai
ChineseInvestors.com, a Web-based financial education service provider, recently announced its plans to open a new Binary Call Center in Shanghai. The company has already signed a lease agreement for approximately 400 SM of space on the 21st floor of the Sun Tong Info Port Plaza Building from Shanghai Sun Tong Property Development Co., Ltd. of Shanghai, China.
Self Storage Call Center's 24/7 Services a Success: USstoragesearch.com
USstoragesearch.com is a company that provides consumers storage deals across the US. The company has storage options available for more than 90 percent of the lower 48 states and is adding new storage facilities every day. By posting new storage specials, coupons and more every day, the storage facilities listed on the company's site compete for the client's business. They want the client as a storage tenant and the company wants the client to find the best possible deal on the storage unit they need.
IXACT Contact Implements Rewards Program for Referrals
IXACT Contact, a provider of CRM and marketing solutions for the real estate market, strongly believes that much of the success of its Realtor CRM solution can be attributed to referrals from existing customers. In an effort to give back to its customers and show gratitude to the clients who recommend the company and its solution, IXACT implemented a generous Referral Appreciation Program.
Zeacom Launches ZCC Helpdesk Solution for Lync at 2012 Microsoft Worldwide Partner Conference
Zeacom, an icon in communications solutions delivering multimedia contact center, business process automation and plug-in unified communications (UC) functionality, has announced the launch of Zeacom Communications Center (ZCC) Helpdesk solution for Lync. Zeacom made this announcement from the 2012 Microsoft Worldwide Partner Conference (WPC).
Spain's Telefonica SA will Sell Call Center to Raise Money
Telefonica SA, Spain's largest telephone and broadband provider, is selling a call center to raise money. The Mardrid-based company, which is the sixth largest mobile network provider in the world, is reportedly hoping to net about one billion euros ($1.2 billion) for its call center division, called Atento Inversiones & Teleservicios SAU with the hopes of settling some of its 57 billion euros in outstanding debt.
Cincom Expands Scope of Microsoft Dynamics ISV Agreement
Cincom Systems had signed an initial contract with Microsoft Corporation about three months ago. Cincom Systems' global independent software vendor (ISV) agreement with Microsoft Dynamics will now include the Cincom Acquire configure, price and quote software, effectively expanding Cincom's association with Microsoft.
Knowlagent Integrates Aspect Technology with RightTime
It's no secret that a key to business success is proper time management. Sometimes, though, that's not as easy as it sounds. For instance, call center agents might find themselves sitting around while waiting for calls, then missing others in the time they've scheduled for other tasks. Knowlagent's RightTime is designed to fix that problem by using the down time between calls for off-phone work on a personalized activity queue. The company has just added Aspect Call Center ACD and Aspect Spectrum ACD to its library of ACD integrations.
TMC Honors Drishti-Soft Solutions with 2012 IP Contact Center Technology Pioneer Award
Effective communication with customers is one of the strongest pillars upon which the overall success and growth of an enterprise is based. Advanced contact center technologies are being developed every day, and the technology companies creating them need to be recognized for their extra-ordinary work.
IntelliResponse Receives 2012 IP Contact Center Technology Pioneer Award
The IntelliResponse virtual agent technology, "Answer Suite," is a next generation question and answer platform that raises the bar for the capabilities of any FAQ or site search tool. It provides rapid, effective and approved answers to customer and agent questions, leaving them looking forward to their next experience, the company claims.
PlumChoice's Technology Services Improve Customer Care
These days, the number of devices owned and operated by the average person is staggering. From desktops and laptops to smartphones, tablets and more, each device brings its own challenges and technical issues along with it. For end-users who wish to troubleshoot their own devices, and call center managers who wish to extend brand loyalty by embracing the voice of the customer, PlumChoice's Technology Services Solution provides efficient, effective technology support services that can be tailored to fit unique business needs.
Australian Grand Prix Corporation Goes Live with Sage ERP Accpac and Sage CRM
Sage Business Solutions recently announced that its Sage ERP Accpac and Sage CRM solutions have been deployed by the Australian Grand Prix Corporation (AGPC). The integrated software will improve the annual budget management of AGPC and will act as a repository for any and all data pertaining to corporate customer sales and sponsorship relationships.
Bios Technologies, AstraQom Collaborate for SMB VoIP Demand
AstraQom has signed a partner agreement with Bios Technologies Inc. in Canada. Bios Technologies' network of Ottawa and Gatineau, which are available to Montreal enterprise clients, will now be offered Internet protocol PBX, HD quality business phones, SIP trunks and other enabling VoIP services as a result of this joint venture.
Sound Telecom Executives Return after Mexico Mission Trip
Top executives at Sound Telecom recently visited San Vicente Mexico to serve the Mexican Medical Ministries and the Good News Community Church of Broomfield Colorado. The CEO of Sound Telecom, Michael LaBaw along with his wife, Cheryl LaBaw, who is also the director of Customer Relations at the company, returned home after a successful mission trip.
TMCnet's Call Center Software Week in Review
It's time for another recap of the headlines this week. Let's look at what happened in the news in call center software.
Infinity CCS Announces Results of its 2012 Contact Centre Campaign Survey
Increasing business revenue and profit is always on the agenda of every company's board. The companies are taking support from contact centers for better customer management and effectively marketing their products.
Lumen21 Achieves 7000 Percent ROI with BMC's solution
Lumen21, a leading technology consulting firm, recently announced that it has been greatly benefitted by Remedyforce Service Desk solution from BMC Software. With the solution, Lumen21 achieved an incredible 7,148 percent return on investment, winning the Nucleus Research Technology ROI Award.
Conceptshare Leverages Zaplee to Deploy Cloud-Based Call Center
Zaplee, a company that helps small to medium-sized businesses implement their call centers, recently unveiled a case study that detailed how it helped Conceptshare, a cloud-based provider of communications and collaboration solutions, create a cloud-based call center system.
Genesys Highlights the Gap Between Contact Center Team Skills and Multi-channel Support
In a recent study conducted by Genesys on multi-channel engagement in contact centers with 100 seats or more, it found that more than two thirds of these contact centers now offer 'social' as a channel but only 17 percent had mobile customer service apps, and only 27 percent of the centers could consistently deliver the same customer experience across different channels.
GoResponse Wins 'Best Call Centre' at Contact Center World Awards
GoResponse, a Kent-based telephone answering service provider, recently won new awards at the prestigious 2012 Contact Center World Awards (EMEA). GoResponse won the Best Small Contact Centre award, and the company's Managing Director, Mark Kirby, was recognized as Best Executive.
BRTA to Set Up Call Center to Improve Transportation Facilities to Veterans
The Berkshire Regional Transit Authority (BRET) has received $2 million in federal funding to enhance the transportation system and set up a call center to improve transportation facilities to military veterans and their families, according to a report from The Berkshire Eagle. The funding is part of the $29-million grant announced by United States Secretary of Transportation Ray LaHood to improve military veterans' access to public transportation.
Telstra Opts for Call Center Outsourcing to Improve Bottom Line
Telstra, Australia's leading provider of mobile phones, mobile devices, home phones and broadband Internet, recently announced plans for call center outsourcing. The telco is set to outsource more than 300 call center jobs to Asia, according to recent reports.
Newton Was the One Who Asked Why
I recently had the opportunity to work with a client that had decided to implement a new, forward-looking approach to their voice of the customer initiative. Their priorities were sound, as they looked to get beyond the retrospective report cards they had been getting for many years. Their goal was to produce messages that were more actionable and focused on future opportunities through which they could create and capture value. Their initial iteration on the interview guide designed for this purpose was a very strong beginning. It asked "What?", "When?", and "Who?" quite frequently, and even included a number of questions that got to "How?"
Two Leading Sports Goods Suppliers Implement Epicor's Sporting Goods Retail Management Software
Glenn's Sporting Goods and Pacesetter Sports, renowned sporting goods suppliers, have selected Epicor's store management solution, Epicor Eagle, a full-featured retail business management suite capable of addressing unique business challenges in today's sports retail environment.
Demand Metric Partners Revenue Automation to Deliver B2C Marketing Automation Services
Demand Metric and Revenue Automation have joined hands to help implement an effective and automated marketing process. The companies have announced a partnership to deliver B2C Marketing Automation consulting and services to Demand Metric members. The partnership targets to exploit the symbiotic relationship between Revenue Automation and Demand Metric. Based in North Vancouver, British Columbia, Revenue Automation is a digital marketing agency that specializes in B2C Marketing Automation.
CRM and Cloud Company SalesForce Acquires SaaS Firm Thinkfuse
Thinkfuse has announced that they were recently purchased by Salesforce.com. Thinkfuse is a company that uses their software to allow their customers to turn business communications into tools that can be used for planning and scheduling.
Atlantic City-based Revel Optimizes Operations with Agilysys' Suite of Software Solutions
Agilysys, Inc. recently announced that their suite of software solutions has been selected by Revel, a new destination resort in Atlantic City, N.J. The resort, which opened on May 25, will use the Agilysys software solutions to enhance and improve its operations.
TalentBin Partners with Avature for its CRM
TalentBin, a technology recruiter based in San Francisco, announced full integration with Avature CRM, a Web 2.0 platform designed for social networking, recruiting and referral management. TalentBin will now be available to Avature's customer base of over 200 leading companies.
Upstream Commerce Integrates Its Retail Intelligence Suite with Magento eCommerce Platform
Magento users will now be able to track prices and assortments of their competitors in real-time by using the newly integrated Magneto e-commerce platform which has been integrated with the Retail Intelligence Suite from Upstream Commerce, a leading provider of advanced automated real-time intelligence gathering and analysis solutions. The new integration will provide users with a much needed competitive edge within the online market sector.
PowerObjects Wins the 2012 Microsoft Dynamics CRM Partner of the Year Award
PowerObjects reportedly won the 2012 Microsoft Dynamics CRM Partner of the Year Award in recognition of its delivery of outstanding services and solutions and for showing innovative methods in installing solutions based on Microsoft technology.
Infofree Simplifies Finding Prospects by Including 'State Search' within New Business Database
infofree.com recently announced that it has effectively simplified the process of finding and locating sales leads and prospects by including the new "state search" tool in its new business database. Now, subscribers can easily conduct searches in its new business database by any state or territory. The company specializes in building databases and creating sales leads for sales people and small business owners to assist them with the sales process.
Limelight Orchestrate: A B2B Marketing Solution
Limelight Networks, Inc. has introduced a new platform for B2B marketing called Limelight Orchestrate. This platform allows marketers to quickly and easily publish a successful digital presence across all channels in order to drive engagement, increase conversions, and improve customer relationships - while lowering total cost of ownership.
Mark DuVall, Industry Veteran Joins Leads360
Mark DuVall spent more than 29 years working as an architecture and developer of complex systems to support a wide variety of industries.
10 Guidelines for Making Call Center Reps More Effective
The following 10 guidelines should be at the heart of every call center software design process to ensure reps offer efficient, effective and (nearly) flawless customer service.
Canadian Blood Services Deploys Descartes' Cloud-based Transportation Management Solution
Descartes Systems Group, a company offering software-as-a-service solutions that help improve the productivity, performance and security of logistics-intensive businesses, recently deployed its cloud-based transportation management solution for Canadian Blood Services, a not-for-profit that manages the blood supply in Canadian provinces.
TalentBin Integrates with Avature CRM, Expands Users' Social Networking Opportunities
TalentBin, a talent search engine that turbo-charges talent discovery across the Web, recently completed the integration with Avature CRM, a Web 2.0 platform designed for social networking, recruiting and referral management. As a result of the integration, Avature's customers will now be able to access TalentBin, extending their social sourcing capabilities beyond Google search and active candidates on job boards.
AURA (AuraPortal) Becomes Member of SGI Global
Success Group Technology Coalition has welcomed its newest member, AURA (AuraPortal). This announcement has been made by Success Group International Technology Coalition, an organization that helps businesses achieve company marketing, channel sales and business development goals.
TOA Technologies to Showcase the Power of its ETAdirect Solution
TOA Technologies recently announced it will be showcasing its ETAdirect solution in an upcoming event. ETAdirect from TOA Technologies is a complete suite of combined mobile workforce management and customer appointment management tools in one cloud-based solution.
CR Software Selected by Shelby County, Tennessee
CR Software recently announced the successful Go Live of one of the largest county treasuries in the state of Tennessee, Shelby County, Trustee Office. Titanium ORE from CR Software provides users with a single point management system, and is created for business users and IT professionals.
Kaon Interactive Upgrades 3D Product Marketing Applications
Kaon recently announced new improvements to its 3D Product Models and 3D Mobile Product App platform. According to the company, this brings a whole new level of product detail and mobility when presenting and communicating complicated products.
Levementum Sees this as 'Most Exciting Time' in the CRM Space
Let's face it; to some, call center software might not be the most exciting topic in the world. It's simply a matter of perspective, and there are some companies in the space whose enthusiasm for CRM software is off the charts. According to some, now is absolutely the most exciting time to be in the CRM space.
Gartner Places Marketo in Leaders Quadrant
The newly published 'CRM Lead Management Report' by Garner reportedly placed Revenue Performance Management (RPM) solutions provider, Marketo in the Leaders quadrant.
Pegasystems Launches its Sales Force Automation Solution with New Features
It is crucial for companies with complex products and services to make sure that sales personnel stick to their best practice sales processes. Organizations throughout the world are expressing growing frustration with siloed sales force automation software. Pegasystems has designed its SFA to solve these problems and deliver the sales force optimization necessary for large sophisticated enterprises.
Ntractive Releases Elements CRM 4.1 with OS X 10.8 Gatekeeper Support
Ntractive announced that the newly released Elements CRM version 4.1 features support the OS X 10.8 (Mountain Lion) new Gatekeeper technology and is designed to be compliant with Apple's new sandboxing guidelines.
Renewal Rates for Epazz AgentPower Surpass Ninety-Five Percent
Epazz, Inc. has been able to maintain the renewal rates for its original AgentPower workforce management software at more than 95 percent. Epazz will therefore be able to increase its revenue for the years 2012 and 2013.
Small and Medium Sized Companies Now Empowered with High Quality Cloud Solutions
Small and medium-sized companies don't often benefit from high-quality cloud contact center solutions and the reason is obvious- huge upfront and maintenance costs that they can't afford. However, the strategic alliance between the cloud contact center, LiveOps Inc., and Concentric Cloud Solutions could turn out to be a blessing in disguise.
OrecX to Offer Redundant Call Recording Capability to Contact Centers
What is the bottom line for all contact centers, regardless of their size? These words sum it up - enhanced quality, reduced costs, and increased productivity! But what will make that happen? You're right, quality control and monitoring of calls, which is possible only if calls can be recorded.
Verint Upgrades Voice of the Customer Analytics Portfolio
The relationship a company has with its customers and employees often translates into its success. Companies love to get ready information about customers, employees and partners. They would also love to have their customers and employees available to weigh in on every decision. What they need is an instantly access the opinions, sentiments and perceptions of your customers wherever they are.
MNS1i Deploys Zhone's Industry Leading MXK Solution
Zhone Technologies, Inc., a global provider of IP multi-service access solution for the network operators, has announced a renewal of its relationship with Windsor, Ontario-based Managed Network Solutions, Inc. (MNSi). The two companies have been partnering for 10 years.
Gartner Adjusts Enterprise Application Software Growth Forecast
Technology research firm, Gartner Inc., has adjusted its initial claims from the first quarter of 2012 that worldwide spending on enterprise application software will increase 5 percent in 2012 from 2011. With limited signs of improvement seen so far this year, Gartner has adjusted its prediction to a 4.5-percent increase from $115.2 billion last year to $120.4 billion in 2012.
Mount Knowledge Holdings to Merge with Global Convergence Solutions
Global Convergence Solutions (GCS) is a software company established in 2006 by Neal Axelrad and Jay Meranchik. The company's solutions are assisting in revolutionizing the inter-carrier marketplace by automating 95 percent of the tasks carriers perform on a daily basis as it relates to inter-carrier voice.
Marketo Enters Leaders Quadrant of the Magic Quadrant for CRM Lead Management
Marketo recently announced that Gartner, Inc positioned the company in its Leaders quadrant of the CRM Lead Management Report. Marketo is a provider of Revenue Performance Management (RPM) solutions.
Nimble Celebrates Success of sCRM Solution
Small business customer relationship management (CRM) is a growing market as it allows businesses to connect to customer conversations and relationships.
iGATE Introduces MobileField Service Solution
Mobile service technicians now have the ability to regularly update information and immediately communicate this from any location with enhanced levels of accuracy. These solutions allow users to perform tasks that an engineer may face during any repair or facility maintenance call in the field. Mobile solutions allow the field technician to be completely mobile while still offering connectivity to the enterprise database.
Really Simple Systems Enhances CRM Solution with Intelligent Data Import
Really Simple Systems recently announced that it has successfully integrated its new Intelligent Import feature into its popular Cloud CRM system. This new integration will now make the process of uploading user data a lot more easy and there is no longer the need for multiple file formats. This innovative software is responsible for analyzing user data and then intelligently determining the nature of content, without requiring the user to edit file formats or column headings.
Pegasystems Debuts Sales Force Automation for Relationship Selling
Pegasystems recently announced important new capabilities in its Sales Force Automation solution. By optimizing complicated and challenging sales processes, Pega Sales Force Automation (Pega SFA) delivers above conventional SFA functions.
ClickDimensions Daily Helps Keep CRM Updated
LinkedIn is a directory of professionals and companies, where everyone networks either to search for jobs, connect with groups and industry leaders or hire professionals. ClickDimensions, which is seamlessly embedded into Microsoft Dynamics CRM, takes LinkedIn one step further with the launch of a free service that lets users know who's still searching for a job and who's not.
Mind Share Helps Customers Share What's on Their Minds
When I was at Call Center Week in Las Vegas, one of the buzziest terms I heard was "the voice of the customer." That term was on the lips of many company representatives that week but, while the voice of the customer movement may be big now, many companies simply don't know how to make sense of the sheer volume of feedback. Well one company has decided to take an operational approach to put all of this information in front of the end user, increasing "speed to insight."
Loqate Announces General Availability of Register Component of Loqate Engine
In case anyone needs instant address verification and enhancement at the point of entry, Loqate is here to solve it. Loqate, has announced the general availability of the register component of the Loqate Engine. The Register Component of Loqate Engine benefit CRM, call center, and e-commerce applications, and any system where address information is captured.
TMCnet Call Center Software Week in Review
Welcome to the last Friday in spring, and yet another wrap-up of the week's happenings in the world of call center software.
Locate Any Address in the World with Loqate
When I sit down to address, say, a birthday card to my mother, I don't think too much about the address. Writing it on the envelope is pretty automatic for me. But, then again, she lives about 50 miles away in my childhood home. If she lived in Ireland, though, it would be a different story, as there are no postal codes in that country. And if my mother lived in China, I'd address the envelope one way if I was writing in Chinese and another if I was writing in English.
Sword Ciboodle Collaborates with CCA Research on Contact Center Service Research
Customers and companies are now coming together in ways we could never have imagined. The focus now is on being ready for this change and facing the inevitable problems and concerns that are part and parcel of the customer relationship.
Blue Ridge Analytics Solution Benefits Tony's Fine Foods
Blue Ridge, a well-known provider of SaaS demand-driven optimization and analytics solutions, recently announced its new business intelligence and inventory analytics application is providing great benefits to Tony's Fine Foods, a perishable food distributor. With Blue Ridge Analytics, Tony's Fine Foods has been able to improve visibility to supply-chain data and improve performance throughout.
Marten Transport Implements Scribe Online Replication Service
Scribe Software's CRM Incorporation offerings have been utilized by Marten Transport. Real-time collaboration between the truckers and the sales team is now possible with Scribe's CRM incorporated offerings, thereby maximizing revenue for the company.
Rogers Communications Implements Knowlagent's RightTime at Contact Centers
Rogers Communication recently confirmed that it has deployed Knowlagent's RightTime, an Intraday Management Technology, at all its contact centers. RightTime helps in decreasing agent downtime, thereby allowing Rogers to conduct additional training, coaching, communications, and other performance enhancements activities for agents when they are unoccupied.
Srinivasan Venkatesan Appointed as Marketo's Senior VP of Products and Engineering
Marketo, a provider of Revenue Performance Management (RPM) solutions, stated that Srinivasan Venkatesan will be its new senior vice president of products and engineering. The appointment is part of the company's goal to extend its reach into social marketing automation, revenue performance management technologies.
HootSuite Collaborates with HubSpot on Social Media Marketing
HootSuite, a social media management system and HubSpot, an all-in-one marketing software platform, have announced a strategic partnership with the intention to close the loop on social media marketing and lead management.
Manticore and Sales Engine Merge to Form New Company
Manticore Technology, a provider of SaaS marketing automation software, and Sales Engine International, a B2B integrated marketing and sales acceleration company will hereon function as a single merged entity under the name, 'Sales Engine International'.
KANA Software Introduces Enhanced Next-Generation Enterprise Customer Service Solution
In today's ultra-competitive environment, organizations must be more proactive with their Web Customer Service (WCS) schemes. To aid the new strategic imperative in Web Customer Service: customer acquisition, KANA Software has enhanced its next-generation enterprise customer service solution. The company has launched new advance capabilities in its enterprise customer service solution.
Upstream Provides Unique Call Center Analytics Software
When I attend a show like Call Center Week, I hear company after company tout their offerings as "different." In many cases, these companies are, to put it mildly, exaggerating, and merely providing solutions that are slight variations on standard fare. But last week I got a demonstration of customer interaction analytics software from Upstream Works, and I must say, it does represent a very different take on analytics.
Kronos Introduces New SMB Workforce Management Suite as Part of its Cloud Strategy
Kronos Inc., a renowned provider of workforce management solutions, reportedly expanded its portfolio with the introduction of a new suite of cloud-based workforce management solutions for SMBs. Called the Kronos Workforce Ready suite, the new solution has been designed to deliver enterprise-level capabilities in an easy-to-use, easy-to-afford cloud-based environment, and allows company's to stay competitive, Kronos explained in a press release.
Sensus Unveils Logic Data Analytics Software
Companies all over the world have communications systems that offer innumerable volumes data. This exponential increase of data is hard to handle for many companies, and many do not know what type of benefits they can get by using this data. In fact, companies can get various benefits of their investment. Even utility companies in the domain of water, gas and electric can adopt this data into actionable knowledge.
MindTouch Social Help System Incorporates SaleForce's Help Desk
MindTouch recently incorporated SalesForce.com Help Desk into its social help system. Ticketing will now be supported by MindTouch's social help system, radically enhancing the productivity of support agents and improving the help experiences of customers.
SutiSoft Releases Version 4.0 of its SutiHVM
IT solutions company SutiSoft announced the launch of version 4.0 of its Web-based human resource management solution, SutiHVM. The new release includes pay structures, e-mail filters, additional notifications and a new UI.
Integrated Microwave Technologies Deploys New ERP system
Integrated Microwave Technologies, LLC (IMT), a company engaged in providing advanced digital microwave systems for the Broadcast, Sports & Entertainment and MAG (Military, Aerospace & Government) markets, recently announced that it is deriving benefits from its newly deployed Enterprise Resource Planning (ERP) system called Industrial and Financial Systems (IFS).
Satuit Technologies Releases New Mobile Application for Tablet Computers
Satuit Technologies Inc., a company specializing in software front and middle office solutions for the buy-side asset management market, has recently introduced Satuit2GO, a new mobile application for tablet computers.
UTOPY Selected for 2012 Call Center Excellence Awards
UTOPY, a company offering contact center business application, will have the chance to win the "Best Technology Solution Provider" award by IQPC during the 13th Annual Call Center Week conference in Las Vegas.
Call Center Corporation Releases Profit-Making Call Center Software
The Call Center Corporation has launched its extremely sophisticated portfolio of call center software products. Each and every software offering from the Call Center Corporation aims to fulfill the varying needs of call centers of all sizes with varying objectives in diverse industries. The CEO of the Call Center Corp., Steve Bederman believes that all the newly introduced products are intelligent and will definitely help the call centers to augment their profitability in a very short span of time.
Anfesito Secures SaaS Customer Data with Gazzang zNcrypt
Data encryption helps to protect data by controlling access and reducing the cost and complexity of protecting sensitive data.
TMCnet Call Center Software Week in Review
It's time for another wrap-up of the week's events in the world of call center software.
SuccessFactors Adds Modern Social Collaboration and Mobile Tools to its Business Execution Suite
SuccessFactors, a SAP company and provider of cloud-based business execution software, has introduced new social collaboration and mobile features and enhanced the user interface of its Business Execution (BizX) Suite. The enhanced BizX Suite combines formal talent management with innovative social and informal tools, enabling consumer applications like user experience in the workplace. With these enhancements, companies using BizX Suite can address and leverage global workforce trends, such as the proliferation of mobile devices and tablets, a more global and diverse workforce, and the growing adoption of social technologies in the workplace.
Enhanced SAS Analytics Offers Higher Degree of Accuracy in New Product Forecasting
For manufacturers, the ability to accurately forecast the demand for new products has always been a challenge. With the help of enhanced SAS Demand-Driven Forecasting software, manufacturers can create sales and operations plans with a higher degree of accuracy in terms of demand forecasting supported by efficient distribution networks.
Convergys Upgrades its Analytics Portfolio with Optimization Solutions
Convergys recently introduced multiple customer experience optimization solutions created by its analytics team The point of service is the most controllable opportunity for a company to have a meaningful effect on customer loyalty.
Charming Charlie Charmed by ShopperTrak's Ability to Provide Shopper Traffic Data
Charming Charlie allow shoppers to find trendy fashion accessories and classic staples to suit any occasion, any mood and any style. However, believing that its retail services could be enhanced, it chose ShopperTrak to provide critical shopper traffic data needed to evaluate business and better serve its customers.
DecisionPoint Acquires Software Vendor APEX Systems Integrators
Looking to sell and deliver its suite of software products across the United States and all of North America, APEX Systems Integrators Inc., based in Burlington, Ontario, Canada, has agreed to be acquired by DecisionPoint Systems, a provider and integrator of enterprise mobility, wireless applications and RFID solutions.
Aspect Appoints Mohamad Ali as CEO for its Workforce Optimization Division
The Aspect workforce optimization platform provides customers with strategic workforce planning, workforce scheduling, quality and performance management, recording, surveying, coaching, eLearning and analytics to assist them in improving productivity and decrease costs in their front- and back-office operations.
Optus' Customer Self-Service App from Nuance Wins with Industry Peers
Nuance Communications, Inc. recently announced that Optus was recognized with the Customer Experience Leadership Award at Nuance's bi-annual Customer Experience Summit, which took place in San Francisco.
ClickFox Debuts Experience Analytics Version 6.4
Customer experience is the most important aspect of customer satisfaction, retention and revenue generation. The ability to get new customers and create revenue, retain existing customers and manage reputation makes an impact on the success of a business. Researchers estimate that improved customer experience could top $1 billion in increased revenue annually.
VTEX Buys Stake in Latin American Social Marketing Platform: The Fan Machine
VTEX, a company credited for commercializing Software- as- a- Service (SaaS) in Brazil, is picking up a stake in Buenos Aires, Argentina- based social marketing platform, The Fan Machine.
IDA's New Dental Websites Give Dentists Marketing Control
Not getting enough patients in your dental clinic? How about a service that lets you choose the kinds of patients you want to work with? New dental marketing websites from Internet Dental Alliance offer dentists full control over the kinds of patients to whom they want to appeal.
More Numbers in the Cloud: Five9 Helps Contact Company SupportSeven Profit
SupportSeven's website states that "Selling a product or a brand without superior customer service and a positive attitude is a recipe for failure." The call center was never lacking in positivity, but in other aspects the company knew it needed help meeting customer needs and business goals. SupportSeven's premise-based solution was not as cost-effective, flexible, nor productive as it could be, and so President Tom Rocca enlisted the help of Five9.
Croma Selects Workforce Management Solutions from Kronos
Croma, a Tata Enterprise, which is one of India's largest specialist retail chains for consumer electronics and durables, has selected Kronos Workforce Management Solutions to drive workplace efficiencies.
DigitalMoz Earns Spot as Top Digital Marketing Firm in the Philippines
The Business Process Outsourcing market in the Philippines continues to grow, and a number of companies are outsourcing their requirements to companies based in Manila and smaller cities nationwide. A recent article from Yahoo confirmed the Philippines is the top call-center outsourcing provider in the world.
DMEautomotive Unveils MasterCall
Every year, companies in every field lose innumerable sales opportunities because of missed and mishandled sales and service calls. Missed calls can be a serious threat to a company's prospect, as customers have a lot to choose from these days.
Bitrix24 - The Social Intranet by Bitrix
Bitrix Inc., a developer of highly secure content management systems and intranet portal solutions, has introduced Bitrix24, an innovative social media tool for small business owners. It has been designed around a business's natural workflow, creating a unified digital workplace.
Pegasystems Launches New Version of its Order Management Solution
Almost 60 percent of Communications Service Providers (CSPs) use Pega technology to deliver an exceptional customer experience, improve retention rates and maximize customer lifetime value. In order to address the unique needs and challenges within their enterprise, Pegasystems helps service providers gain benefit through its end-to-end solution.
TAKE Implements Oracle Mobile Supply Chain Applications for Household Goods Manufacturer
TAKE Solutions Ltd., a major player in the supply chain management and life sciences domains, has successfully implemented Oracle Mobile Supply Chain Applications (MSCA) for a premier manufacturer of household goods. TAKE's knowledge of the Oracle E-Business Suite, coupled with on-shore/off-shore implementation capabilities, has provided customers with intelligence and competitive value.
Glyde Sellers Empowered with Sell and Tell Offering
Glyde recently announced the launch of a new service called Sell and Tell, where friends can stay connected via an innovative different way and at the same time be eligible for huge discounts.
TMCnet Call Center Software Week in Review
Businesses today are constantly feeling the pressure to deliver fast, reliable and efficient service in order to keep their existing customers satisfied while simultaneously accruing new ones. This is exactly why customer-centric businesses must focus even more on the quality of service happening in their call centers before anything else.
Altitude Software Helps AlJomaih Automotive Company Increase Productivity
AlJomaih Automotive company (AAC), a General Motors dealer in the Middle East, reportedly increased its productivity and enhanced customer service by employing the Altitude uCI customer interaction management solution to power its call center. According to Altitude Software, the Altitude uCI (Unified Customer Interaction) is an IP-based, unified but modular contact center management solution, which powers call centers to new levels of productivity, speeding up deployment of new services and campaigns all within a single system to license, learn and operate.
EPiServer Partners with inRiver to Improve Cross Channel E-commerce Experience
To offer true Web engagement and drive business results for end customers, EPiServer, a provider of multichannel digital marketing and e-commerce software, has introduced the availability of inRiver PIM for EPiServer Commerce.
GL Introduces MAPS LTE eGTP-c Interface Emulator
GL Communications Inc has rolled out their new product named, MAPS LTE eGTP-c Interface Emulator, specifically designed for testing LTE S11, S5/S8 (eGTP) interfaces and can even simulate MME (Mobility Management Entity), SGW (Serving Gateway), and PGW (Packet Data Network Gateway) network elements.
PeopleMatter Selects Parature's Customer Service Software
PeopleMatter's support portal will be making use of the customer service software from Parature, in order to continue offering excellent customer experience to its ever-growing customer base.
Priority Emergency Room Using CMR as its Information System Technology Solution
CMR, a respected Emergency Department Information System (EDIS), was selected by Priority Emergency Room as its information technology system. The Priority Emergency Room is a freestanding ER located in Katy, Texas, and is known to push the envelope when it comes to leveraging innovative healthcare technologies.
Mattersight Signs New Contract for Coaching Analytics Software
Mattersight Corporation, an enterprise analytics specialist focused on customer and employee interactions and behaviors, has signed a contract with an existing customer for the Coaching Analytics component of its Performance Management application of its Behavioral Analytics Service. The customer is one of the top five HMOs in the United States, and the firm will deploy the application across nearly 3,000 users.
Zurmo Updates Its Open Source CRM Project to Include Gamification
Zurmo's Open Source CRM Project is a CRM platform with cross compatibility across multiple devices, which includes iOS and Android devices. It is still in its beta stages, but is already showing signs of embracing new concepts to make it stand out.
Vodafone Iceland Implements FTS' Comprehensive Billing and Customer Care Solution
Vodafone Iceland recently announced that it has selected the new version of Leap Billing, a comprehensive end-to-end billing and customer care solution from FTS, to ensure a more flexible charging and billing structure for its mobile, fixed, and broadband service offerings.
Gartner: SAP Rules the Global CRM Software Market
What are the CRM software market trends? DO you know which CRM products are hot and which CRM software is on its way out? You don't have to pressurize your brain much, as Gartner, a provider of technology research to global technology businesses has found out that which company is providing excellent CRM software solutions.
SAS Included in Leaders Quadrant for Campaign Management
Gartner Inc's recent "Magic Quadrant for CRM Multichannel Campaign Management" report includes SAS in the Leaders quadrant.
Blitz Lead Manager Integrates with HBW
Blitz Lead Manager, a specialist in sales lead management software and sales prospecting software, partnered with HBW, a provider of pre-qualified insurance leads in zip codes selected by each agent.
Knotice, BendBroadband Sign Agreement for E-mail Marketing
Knotice, a premier provider of direct digital marketing software and services, was recently selected by BendBroadband, an icon in the cable and broadband sectors, to help implement, launch and track its e-mail marketing initiatives. Founded in 1955, BendBoradband is recognized as a leader in the cable industry.
LeadLife Solutions Introduces Funnel Fixer
LeadLife Solutions announced that its newly released Funnel Fixer is a website visitor tracking tool that can be deployed by users to retrieve information about website visitors browsing through their site and help them gain valuable marketing insights.
IDA's New Marketing Control Panel Offers Dentists Greater Control Over Their Websites
Internet Dental Alliance, Inc. (IDA) recently announced the introduction of new dental marketing Websites, designed with easy-to-use online Control Panels. Through IDA's new online tool, dentists can easily create a virtual "Post Office" for the various domains for their Websites. Dentists will also be able to set up individual "Mailboxes" for each staff member.
Really Simple Systems Increases Web CRM Adoption with Intelligent Data Import
Really Simple Systems, a Europe-based provider of online CRM, Web CRM and small business CRM systems, has incorporated its new Intelligent Import feature into its award-winning small business CRM system. The integration eliminates the need for multiple file formats and simplifies the process of uploading user data into the Web CRM system.
LeadLife's New Funnel Fixer to Transform Anonymous Traffic into Identified Visitors
LeadLife, a lead management technology company, has created Funnel Fixer , a marketing management system that combines lead management specialist with powerful marketing automation tools.
3scale API Management Platform to Power PeopleBrowsr's Kred API
The Out-of-the-Box API management infrastructure, 3scale, has been used to launch, manage and produce PeopleBrowsr's Kred API. The 3scale-powered API, from experts in social analytics, provides big data access to developers that include data access for up to 1,200 days.
TMCnet Call Center Software Week in Review
It's the kick-off of a long Memorial Day weekend, so let's take a few minutes to wrap up the week's events in call center software.
Apriso Announces Availability of MPI 2.0 - FlexNet Manufacturing Process Intelligence
Apriso recently announced the availability of the second version of FlexNet Manufacturing Process Intelligence, MPI 2.0. Designed as an advanced solution for enterprise manufacturing intelligence, MPI 2.0 enhances visibility into production, machine, and labor activity, thereby enabling manufacturing enterprise customers to plan strategic improvements to boost their manufacturing and supply chain performance.
Engage121's New Customer Care Module Can Cover Most Social Media
Engage121 Inc. - provider of a comprehensive social media management application for global brands, agencies and organizations - announced Thursday that it has released a "major enhancement" to its social media software.
APAC Announces Opening of New Contact Center in Panama
APAC Customer Services, Inc. (APAC) recently announced that it has opened a new contact center in Panama. This is a strategic move by the company that will further expand its global network and solutions strategy. APAC is one of the leading providers of customer care BPO services including sales, customer care, technical support and back-office services.
Vox's Mobile VoIP Apps to be Pre-Installed on SmarTerminal's Titan T8A Tablets
Cypress, California-based SmarTerminal Computers, Inc. (SCI), a subsidiary of Sammi Information Systems, has announced a marketing agreement with VoX Communications, a wholly-owned subsidiary of Pervasip Corp. and a provider of mobile VoIP and video telephone services on cloud-based technology. Pervasip recently entered the mobile VoIP services and applications arena, with a feature-rich, low-cost, high-quality alternative to traditional phone services.
Quiterian Partners with Wipro, Enhances Customer Analytics for Wipro Clients
Quiterian, a company in Europe focused on developing advanced and predictive analytics software for business and non-technical users, signed a partnership deal with Wipro Technologies, the Global Information Technology, Consulting and Outsourcing Business of Wipro Limited. This deal will offer advanced customer analytics solutions to Wipro's clients.
Rovi Releases Statistics on Consumer Engagement with Interactive Programming Guides
Rovi Corporation, a company specializing in offering solutions that enable consumers to intuitively connect to new entertainment from many sources and locations, has found that 94 percent of homes now visit the TV listings grid on a weekly basis. These results were a part of latest statistics, released by Rovi, on consumer engagement with Interactive Programming Guides (IPG).
89 Degrees' Innovative CRM Solution to Drive IKEA FAMILY's Global Loyalty Program
89 Degrees recently announced that it will enhance the IKEA FAMILY program with innovative customer relationship management solutions. Within a few months of its launch, the IKEA FAMILY program has more than 1.6 million members.
Nordics Hardware Supplier Gisle Krigsvoll Implements Blue Ridge Forecasting and Replenishment Solution
Gisle Krigsvoll AS, an importer/wholesaler of tools and machines, is now live with Blue Ridge's CLARITY Replenishment application. This announcement has been made by SaaS inventory solutions provider, Blue Ridge. Gisle Krigsvoll selected Blue Ridge to optimize the company's inventory replenishment process beginning at the Heimdal Trondheim warehouse.
Actian's Vectorwise Powers Softwear BV's Business Intelligence, Analytic Software Solution
Softwear BV recently selected the Actian Vectorwise analytical database solution to power its highly responsive business intelligence and analytic software. Customers of Softwear BV, which include Dutch fashion and apparel retailers and wholesalers, will now benefit from a high-speed, on-demand intuitive business analytics and reporting system.
Customer and Idea Management App, IdeaWall, Gets Great Rating Review on GetApp
PhaseWare, a Customer Service and Support Solutions provider for small and enterprise businesses, has released a customer feedback and idea management application called IdeaWall. The IdeaWall app, which is available on GetApp, will allow customers and employees to give voice to company matters that includes product features and processes. The app will be used to capture and manage feedback that will allow businesses to get new ideas and suggestions from employees and customers.
Sales Performance International, VisualizeROI Collaborate on Improving Software Selling Value
Sales Performance International (SPI), a global sales training and performance improvement firm, recently entered a partnership agreement with VisualizeROI, a company engaged in creating innovative, industry-leading applications to assist sales and marketing professionals. SPI will integrate its Solution Selling with VisualizeROI's innovative Software-as-a-Service (SaaS) value platform to derove an integrated solution that will help companies differentiate and operationalize selling value throughout the marketing and sales cycle.
LBM's Social Media Lab to Maximize Value from Customer Relationships
There's no getting away from it - social media is a game changer, and companies are well-aware of its influence over their marketing practices. Businesses all over are racing to find new ways to use its potency to their advantage, and this is particularly true in the efforts by ProtoCall One and LBM, who look to invest in a Social Media Lab.
CallidusCloud Unveils iCentera 9.0
Recently, CallidusCloud released iCentera 9.0, offering new features for the users of its popular mobile sales enablement platform. The iCentera solution from CallidusCloud proivides SaaS solutions for sales operations, whose single sales facilitation system now rapidly enables business users to create and distribute marketing content to sales teams, partners, and customers via iCentera's patented platform replaces static portals. The iCentera platform offers easy-to-use solutions for business users that incorporate automated content management, portal creation, and built-in trend and behavior analytics.
TMC and Five9 Present a Webinar on Cloud Contact Centers
NORWALK, CT (May 22, 2012) - Today, TMC, a global, integrated media company helping clients build communities in print, in person and online, and Five9 announced a complimentary Webinar, "Economics of Cloud Contact Center," live on Thursday, May 24, 2012 at 11:00 AM EDT / 8:00 AM PDT.
Lavastorm Analytics Launches Free Edition of Lavastorm Desktop Analytic Software
Lavastorm Analytics recently launched the free edition of its Lavastorm Desktop analytic software, delivering agile analytics to business analysts and data professionals. This free availability enables IT workers to utilize the audit analytic capabilities of the award-winning software without any restriction.
Freshdesk Announces Free Customer Support Software to Support Startups
Freshdesk recently announced the introduction of the Freshdesk Future Fund, which will focus on making customer support accessible and easy for startups. This cutting edge customer support solution, sponsored by a group of incubators, will be offered for free to three support agents for one year.
TMCnet Call Center Software Week in Review
This week, partnerships formed and awards were granted. Today's Call Center Software Week in Review starts with some more cosmic questions: What data is most crucial for call centers to measure? How can call centers get beyond simple analysis of efficiencies and agent performance so they can actually drive innovation for the company?
Avidian Technologies Releases Enhanced Version of Prophet CRM
Avidian Technologies has released a new version of its Microsoft Outlook-based customer relationship management (CRM) software, called Prophet. The upgrade includes a new user interface with dynamic filtering, essential to the team versions of Prophet.
Ukraine Based Incom Implements Microsoft Dynamics CRM
Ukraine IT market player Incom Co has adopted the Microsoft Dynamics CRM solution to manage their business. By implementing Microsoft Dynamics CRM the company aims to meet the needs of a wide segment of business units, and establish a seamless connection with the company's information systems.
Digital Alchemy CRM Allows Hotel, Golf Course to Interact More Quickly with Customers
Both the Madison Concourse Hotel and the Governor's Club - a private, gated golf course near the hotel - have had issues with their customer relationship management (CRM) system. Their prospective guests had several problems attempting to book reservations, making it difficult to take care of the current system.
Clarabridge Gets 2012 CRM Excellence Award from TMC
TMC, an integrated media company, has recognized Clarabridge Enterprise as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award.
itelligence Rapid Deployment Solution For CRM Lets Customers Realize CRM Goals
itelligence recently announced t availability of its Rapid Deployment Solution for CRM, which offers customers affordable and essential CRM functionality, necessary for them to realize their long term CRM goals. The SAP-qualified rapid deployment solution, based on SAP CRM, has been designed to combine both software and services to support customer relationships for mid-sized businesses.
Stupendous All-around Growth has Veeva Systems in the Driver's Seat
Veeva Systems, which provides cloud-based business solutions for the global life sciences industry, entered Europe in April 2010 and has since grown rapidly across the continent. The Veeva Global Customer Summit, now in its fourth year, served as a platform to highlight this tremendous achievement.
InsideView Announces First ROI Dashboard for Optimizing Sales Resources for Productivity
InsideView recently announced the release of the InsideView ROI Dashboard and advanced Sales Team Activity reports. This is a comprehensive set of tools for keeping track on the return on investment (ROI) generated from social selling initiatives and technology solutions. The new dashboard, for Salesforce.com, and Microsoft Dynamics CRM, which will be available later this quarter, will offer sales leaders with increased insight into sales activities and the revenue generated from them.
AbilityCRM Renews Microsoft Gold CRM Competency
AbilityCRM has earned its position in the top one percent of Microsoft's associate network, by renewing its Microsoft Gold CRM competency. Microsoft Corp. clients' growing requirements in the current dynamic business environment are fulfilled by AbilityCRM with its finest skill and dedication.
UPS Capital Funds Just Cellular to Streamline Customer Service
Chatsworth, Calif.-based Just Cellular Inc., an online source for new, used and refurbished cell phones, has raised an undisclosed amount of debt financing from UPS Capital, the financial services arm of United Parcel Service or UPS. A line of credit will be provided to Just Cellular to accelerate payment to company suppliers in China.
Knoa EPM Version 7.0 - A Major Evolution in User Experience Management
Gaining insight into the end user experience is a surefire way of helping businesses become more efficient and productive, and this is exactly what Knoa Software aims to achieve with Version 7.0 of the Experience and Performance Manager (EPM). This new solution goes beyond mere performance measurement of applications and ventures to monitor user interaction with SAP applications, captures actual workflow and identifies application errors from all users, at all locations and at all times.
Pratt & Whitney Canada Announces Investments in Service Capability
Customers in the aerospace industry expect a high level of service from their service providers. Compaines in this domain have to work hard to deliver that and more. Some of them require a global network that provides state-of-the-art engine support, anywhere at any time.
Altitude Software Makes a New Scandinavian Deal
Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots.
Knoa EPM Version 7.0 Offers User Experience Management for Customers
Knoa Software and SAP have become partners. Under this partnership, Knoa Experience and Performance Manager (EPM) version 7.0 with SAP enterprise software capabilities, developed by Knoa Software is ready to serve the market. Knoa Software is a provider of end-user experience and performance management software.
Experts Believe that Customer Care Tools Should Drive Action, Not Just Insight
CIO.com, which delivers the latest tech news, analysis, how-to, blogs, and video for IT professionals, brings to light some valuable information that contact centers can use to enhance customer satisfaction and revenue.
Zoho Support Integrates Facebook and Twitter to Enable Real-Time Customer Support and Engagement
Zoho.com recently announced that Zoho Support, the company's online customer support software, now integrates social media, including Facebook and Twitter. This tight integration will help companies improve employ Zoho Support for supporting and engaging with their customers on a real time basis through leading social networks.
TMCnet Call Center Software Week in Review
This week, Call Center Software saw a wave of new products and new business partnerships. In product news, CIBER debuted its Customer Service Suite designed specifically for utility companies. Utilities can use this prepackaged product to quickly upgrade their Customer Information Systems. The suite also handles IT and financial functions to give companies an all-in-one solution.
CIBER Delivers SAP-based Customer Service Suite for IT, Financial and Customer Service Functions
CIBER, a SAP services partner, recently introduced the CIBER Customer Service Suite for Utilities. This prepackaged solution provides electric, water and gas utility managers with a cost-effective and fast implementation approach to upgrade their customer information systems (CIS).
American Water's Customer Service Center (CSC) Receives Global Recognition from the International Customer Management Institute
American Water has been awarded the Global Call Center of the Year Silver Award in the Technology category for 2012 by the International Customer Management Institute (ICMI). The award went to the company's Customer Service Centers (CSC) located at Alton, Ill. and Pensacola, Fla.
ILD Corp.'s US-based Outsourced Services Get a New Moniker
Stratus Contact Solutions, the freshly minted name of ILD Corp.'s U.S.-based contact center, represents ILD's attempts to rebrand itself as an innovator bringing social media to the American contact center.
Rapid Growth in Partner Relationship Management Business Reported by TreeHouse Interactive
TreeHouse Interactive recently reported that it has experienced strong growth of new customers who are licensing its PRM product, Reseller View. The company confirmed that it is now 40 percent ahead of its record-breaking 2011 Q1 revenue, and stated that one of the key reasons for these results is due to new partner marketing enablement features and stronger integration with customer relationship management (CRM) software.
Adaptly's Evergreen Empowers Brands Maximize Reach of Quality Content
Advertiser and media buyers no longer need to broker individual deals with every social network. The social advertising company, Adaptly, has gone beyond the traditional advertising model and introduced Evergreen, an alternative approach to Facebook's Reach Generator.
New Mobile CRM Platform Using MasterCard OpenAPI Introduced by Paidpiper
Paidpiper recently announced that it is collaborating with the MasterCard OpenAPI as a marketing partner, and will also be a launch partner for the MoneySend API. This will enable Paidpiper to enhance and increase its platform and reach an international audience by implementing MasterCard prepaid cards on mobile phones in exchange for business engagement.
Centrify Corp. Sells Software to Baptist Health South Florida
Centrify Corp. recently announced one of their sales, a contract where the company would deploy its Centrify Suite at the Baptist Health South Florida offices, one of the largest Florida based non-profit healthcare organizations. The sale is one of many that the company has made. This followed another series of sales that the company made in the previous quarter, along with last year's growing period, where they provided these types of solutions to many more organizations and companies, thanks to their continuing marketing campaigns.
Centrify Corp. Sells Software to Baptist Health South Florida
Centrify Corp. recently announced one of their sales, a contract where the company would deploy its Centrify Suite at the Baptist Health South Florida offices, one of the largest Florida based non-profit healthcare organizations. The sale is one of many that the company has made. This followed another series of sales that the company made in the previous quarter, along with last year's growing period, where they provided these types of solutions to many more organizations and companies, thanks to their continuing marketing campaigns.
Panattoni Construction Chooses iSqFt to Improve Customer Relations
iSqFt obtained a new contract this week for its construction management system. Panttoni Construction, one of the United States' largest independent contract companies, chose iSqFt to help grow its customer base and manage existing clientele. Chris Forgey, preconstruction director for the Healthcare Division of Panattoni Construction, explained that the company explored 13 to 15 options before choosing iSqFt to improve its office's efficiency.
PlanetRE Introduces New Innovations in Socialite CRM
PlanetRE has introduced new innovations in Socialite CRM for residential property rentals and management.
NCR Debuts NCR Customer Voice
Helping businesses to retain their customers and monitor customers' satisfaction, NCR Corporation has introduced NCR Customer Voice.
eDynamics Intros Salesforce AppExchange Listed App
eDynamics has launched Archive for Chatter, saying that it's a Salesforce AppExchange listed application that helps firms capture and archive their Salesforce Chatter content.
Gartner Puts Salesforce.com in CRM-Contact Center Leaders Quadrant
IT research company, Gartner, Inc. recently released its "Magic Quadrant for CRM Customer Service Contact Centers." In the report, Gartner has placed Salesforce.com in the Leaders Quadrant. To land in the Leaders Quadrant, a company must demonstrate both a clear vision for a market sector and the ability to achieve that vision. According to Gartner, these companies demonstrate market-defining vision and the ability to execute the vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries.
Enterprise Start-Up DoubleDutch Takes Over Seesmic CRM to Expand Mobile CRM Footprint
With CRM moving to mobile devices, mobile CRM is opening up new market opportunities. According to IDG, the market for CRM software will approach $24 billion by 2015. In an effort to expand its footprint in this fast growing market, DoubleDutch, the maker of DoubleDutch Hive, that helps enterprise teams stay connected via their smartphones, announced that they have finalized a mobile CRM consolidation agreement with Seesmic.
Boehringer Ingelheim Selects Veeva CRM and iRep to Support Its Prescription Medicine Commercial Teams
Boehringer Ingelheim recently announced that it has deployed the Veeva CRM solution and the iRep for the iPad to support its prescription medicine commercial and medical teams across the globe. While 650 users in Russia have already gone live on Veeva CRM, within the next two years the company is expecting more than 13,500 users across 60 globally located markets to go live on the cloud-based solution from Veeva.
TMCnet Call Center Software Week in Review
The call center became a better place to be this week thanks to multiple innovations in customer and workflow management. NetReflector released its VantagePoint Voice of the Customer Hubs, which are turnkey solutions designed to facilitate survey development, implement research design consulting, collect and host data, deliver reporting and analysis, and provide ongoing project management. As a result, NetReflector hopes to help organizations as they make VoC congruent with their actual business processes.
The IntelliResponse Answer Suite Improves CRM, Retains Valuable Customers
IntelliResponse Systems Inc., a source of cutting-edge technology with enhanced customer service capabilities for SMBs, is making improvements to the customer experience online. Its Web self-service software and Virtual Assistant platform, "Answer Suite," has enhanced self-service capabilities, all while minimizing costs and service effort.
Jive Software Unveils Jive !App Experiences
As companies all over the world become more instrumented, interconnected and intelligent, major shifts in the way business is done are inevitable. The methods in which people interact, form relationships, make decisions, complete work and buy goods are changing fast.
NetReflector Debuts VantagePoint VoC Hubs
Companies are looking beyond conventional software solutions and seeking managed solutions to gain greater value from their VoC investments. These solutions assist them in reducing the complexity and time to value of VoC programs.
MOH Technology Introduces New On-Hold Messaging Solution
MOH Technology is minimizing cost with the release of a new on-hold messaging solution. The solution also simplifies insertion into Voice over IP (VoIP) phone systems and has been proven for its effectiveness through a customer deployment at Thanks for Holding.
Azercell Wins International Certificate of Compliance from Avaya
Azercell, a mobile operator in Azerbaijan, recently earned distinction for its outstanding call center at the 2012 Call Center World Forum in Moscow. Now, Avaya has awarded Azercell an International Certificate of Compliance for its high levels of customer service, cost-effectiveness and reliability.
InsideView selects Xactly's Sales Compensation Management
To create efficient, engaging productive sales force and support business initiatives across world, InsideView, a provider of sales intelligence, has selected Xactly Express to implement and manage effective sales compensation initiatives with less time and effort.
ContactPoint's LogMyCalls Out of Beta
ContactPoint's LogMyCalls is finally out of its Beta period and one can access, sign-up and use LogMyCalls by signing up on www.logmycalls.com. Those unfamiliar with LogMyCalls would be interested to know that it is a smart call tracking, recording and customer intelligence solution that seeks to be the future of call analytics and customer intelligence.
Five9 CEO Burkland Named Semifinalist in Ernst & Young Entrepreneur of the Year 2012 Program
Ernst & Young LLP has announced that Mike Burkland, CEO at Five9, a source of cloud-based contact center software, has been named as a semifinalist in the Ernst & Young Entrepreneur Of The Year 2012 program in the Northern California region. The award recognizes the entrepreneur's excellence and extraordinary success in innovation, financial performance and personal commitment to their businesses and communities.
COMPS Unveils Mobile App for Real Estate Professionals
COMPS, a provider of real estate information for five boroughs of New York City as well as Nassau, Suffolk, Westchester, Rockland, Orange and Putnam Counties, has just unveiled a mobile application for real estate professionals and consumers.
Second City Communications Expands RealBiz Shorts
Sales training programs are among the most important trainings provided by a company to its employees. Companies employ various methods to provide the best available training programs to their employees. Companies like Second City Communications help them, in this regard, with innovative sales training programs that are effective and easy to remember.
Mitel's Contact Center 6.0 Recognized by Customer Interaction Solutions Magazine
Unified communications software solutions provider Mitel is announcing that TMC, a global, integrated media company, has named Mitel's Contact Center 6.0 solution as a recipient of Customer Interaction Solutions' 2011 Product of the Year award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
Fujitsu Introduces LEASING-1 Neo For SaaS
The leasing business sector has been witnessing rapid changes as the global economic scenario is getting transformed every day. With the use of advanced technological solutions, the leasing enterprises have been trying to keep in tune with the changing times. Fujitsu, a provider of a range of business solutions based on information and communication technology or 'ICT,' has announced that it is going to launch the sales of its latest offering named LEASING-1 Neo for SaaS to the medium-sized leasing companies across the nation of Japan.
Peoplefluent's Investment in Socialtext Leads to More Social Software
Bedford funding portfolio company ,Peoplefluent - which offers a unique combination of social, mobile and cloud-based suite solutions for Talent Management, Vendor Management and Workforce Compliance and Diversity - announced today that it has made a strategic investment in enterprise social software provider Socialtext. The investment in meant to allow Peoplefluent to reshape the impact and value of Talent Management within organizations as the combined technologies of Peoplefluent and Socialtext deliver improved enterprise collaboration capabilities and a new selection of employee engagement initiatives.
Workforce Software and EmployTouch Team up to Deliver Workforce Management Solution-Embedded Tablet-Based Device
In an effort to make labor management easier for the organizations with complex labor policies and stringent compliance demands, WorkForce Software, the leading provider of workforce management solutions, has forged a strategic alliance with EmployTouch.
Siemens PLM Software Launches Teamcenter 9 Software
Siemens PLM Software established HD-PLM vision in order to help companies make confident and better informed decisions. In an effort to support growth of its customers, Siemens PLM Software has announced Teamcenter 9, the latest release of Teamcenter software, the world's most broadly used PLM system.
TMCnet Call Center Software Week in Review
The good news just kept coming this week in the Call Center Software arena, with major kudos going to CEO Mike Burkland of Five9. In addition to learning that his company was getting an additional $12 million in funding, Burkland was chosen as a semi-finalist for the Ernst & Young Entrepreneur of the Year Award.
Most U.K. Organizations Using CRM Don't Have DMS
With all the enhancements brought about in customer relationship management (CRM) services within the last few years, the fact that companies running these systems still don't use any document management solution (DMS) is startling. The United Kingdom is a perfect example of a country with organizations that haven't given them a try.
Oracle Digital of Australia Revamps Online Customer Service
Officials at Oracle Digital, an SEO marketer based in Perth, Australia, say they've come up with some advanced marketing techniques to help local businesses improve customer service. "Latest studies have shown that online shopping revenues has indicated considerable growth rate in a given short span of time," officials said.
Five9 CEO Chosen as Semifinalist for 2012 Ernst & Young Entrepreneur of the Year
Today, Ernst & Young LLP revealed that Mike Burkland, CEO of Five9, a cloud-based contact center software provider, has been named a semifinalist in the Ernst & Young Entrepreneur of the Year 2012 program in the Northern California region.
X2Engine Reinvents CRM with Open, Modern Alternative
CRM software, a boon to organizations, has evolved over the years but while attempting to be everything to everyone it has become too complex and unwieldy to handle; X2Engine Inc. offers a new open CRM alternative that specifically addresses the shortcomings of existing CRM products.
Host Analytics Opens U.K. Office to Support Customer Expansion
Ignited by its expanding customer base in Europe, cloud-based performance management company Host Analytics has opened a U.K.-based office to support business development and sales operations in the region. The U.K. expansion will help support "high customer demand" and additional customer market activity with NEC Europe, according to Jon Kondo, CEO of Host Analytics.
Customer Experience Management Looming Larger on Enterprise Priority Lists, Says Gartner
While customers may not have been on every executive's mind last year, that's not the case this year. (Better late than never!)
Marketing Quotes Helps Redesign Hotel Website in London
Marketing Quotes price comparison website has helped redesign the existing website for a major hotel group in central London.
Gartner Recognizes Engage121 in its 'Cool Vendors in CRM Customer Service and Social, 2012' List
Engage121 was recently recognized by Gartner Research in its "Cool Vendors in CRM Customer Service and Social, 2012" list. The annual list from Gartner features the names of companies that are game-changers and focus on the delivery of "disruptive technologies." Engage121 is an innovative provider of social media management application for leading brands, agencies and organizations.
Alliance Data and NICE Receive Ventana Research 2011 Operational Leadership Award
The Ventana Research 2011 Leadership Awards in the Contact Center and Call Center category was recently awarded to NICE along with its customer Alliance Data Retail Services. Alliance Data is a global provider of marketing-driven credit solutions for some of the top retail brands in the market.
Five9 Gets An Additional $12M in Funding
Five9 Inc. recently announced that it has successfully managed to raise another $12 million in equity financing. The company is a global provider of cloud-based contact center software and had an extremely good year in 2011 and recorded strong growth, which surpassed 70 percent growth over its 2010 revenues. To further expand its presence, the company went in for another round of equity financing and will now use the additional capital to change the way the call center industry operates and strengthen its engineering team in the cloud contact center market.
WorkForce Software Announces First Quarter Results
WorkForce Software has announced that it has experienced strong results in the first quarter of 2012, with number of new clients, increased multi-product buyers, and also a huge increase in revenue growth compared to the same quarter last year.
Rondanini UK and Salvo 1968 to Implement ByDesign CRM Solution
The De Vito family has managed Rondanini UK for almost 25 years. Since it's opening, the De Vito family has helped the food company grow into one of the leading supplies of both branded and own label branded food.
Southwest Airlines Chooses Amadeus' Altea Reservations Solution
Southwest Airlines recently announced it has signed an agreement with Amadeus IT Group, a prominent transaction processor and provider of advanced technology solutions for the global travel and tourism industry. The agreement will effectively deploy the Amadeus' Altea reservations solution to support its international service.
India's PVR Cinemas Selects Kronos Workforce Management Solutions
Kronos, Inc. has announced that its workforce management solutions have been selected by PVR Cinemas. PVR Cinemas is one of the largest cinema chains in India, with 38 cinemas and 166 screens spread over 22 cities and a plan to grow to 300 screens.
TMCnet Call Center Software Week in Review
With the daily allotment of daylight gradually increasing on the northern side of the world, spring has made its way to the land north of the equator. Flowers are blooming, lawns are growing, and people are staying up later and getting up earlier. When people are awake, they want to be connected. This desire for 24x7 connection has more companies investing in virtual customer care.
Safeharbor Knowledge Solutions Upgrades SmartSupport Knowledge Management Tool
Recently, Safeharbor Knowledge Solutions unveiled enhancements and improvements to its knowledge management solution SmartSupport. The company is touted as an expert in SaaS solutions and services and its unified and cost-effective SmartSupport solution is quite popular in the industry as well.
Sanderson Lincoln Earns President's Award for Customer Service
Sanderson Lincoln, a Phoenix-based Lincoln dealership, has received the President's Award from Ford Motor Company for excellence in customer service. The award was established in 1998 to recognize dealers who have gone above and beyond the call of duty in customer service.
Social Media Link, Incentive Targeting Collaborate to Measure Sales Impact
Social Media Link recently announced their partnership with Incentive Targeting, a Web-based retail promotion company. Social Media Link is the parent company behind Smiley360.com. Thus, with this new collaboration, it looks to link social media programs with sales data.
Harbortouch Adds New Delivery Module to Free POS System
The Quick-Service Restaurant (QSR) and delivery industry received a fillip in the form of a new Harbortouch module, added to the national supplier's touch-screen Point-of-sale (POS) system program. Designed specifically for the unique needs of that market, the Harbortouch delivery package helps merchants save time and money efficiently and conveniently, both of which are prerequisites for success in the industry, according to company officials.
UK Customer Interaction Management Solutions Provider Eptica Raises New Funds
Multichannel customer interaction management solutions provider Eptica this week announced a new £5.7 million ($9.2 million) funding round. The company says the cash will be used to increase and strengthen product development and accelerate international expansion, particularly in the UK, France and Asia. New shareholder Auriga Partners and existing investor Omnes Capital (formerly Credit Agricole Private Equity) were behind the funding round.
American Airlines to Close Tucson Reservation Center and Cut 680 Agent Jobs
While it's no news that American Airlines is holding on by the skin of its teeth, call center closure tends to be a good sign that grim reality is calling. News reports today say the nation's third-biggest airline is planning to close a reservation center in Tucson, Arizona, eliminating about 680 call center agents. The personnel whose jobs are being eliminated are reportedly being offered jobs at other offices or a chance to move to home-based work, according to American Airlines. A further 800 call center agents are reportedly being converted to home-based work, and some part-time jobs are being cut.
Even Casinos Need to Engage in Customer Experience Management, Says Expert
Chances are, whatever business you are in, improving customer service is always a good step to invest in. Even if you're a casino, apparently.
Scribe Software Grows 25 Percent Over Past Year
Scribe Software, a provider of CRM solutions, has announced it has grown 25 percent year over year. "The growing demand for CRM integration is a reflection of the new realities faced by companies selling products and services in today's hyper-connected markets, where their customers have high expectations for their interactions with brands," according to a statement by the company.
Fiat Enhances Online Presence with Akamai Technology
For any business, the corporate Web site is perhaps the most vital contact-point with customers. To strengthen communication with the customers, Fiat decided to optimize the performance of all its national and international Web sites through more interactive multimedia content.
XSP Unveils SaaS Model for Corporate Actions Processing
Software-as-a-Service (SaaS) or the "cloud" model has several benefits such as cost efficiency and flexibility, but such services are also often criticized for associated risks such as security and reliability. For this reason, customers in sensitive verticals like government and financial services were reluctant to adopt cloud services until recently.
Cloud-based Contact Center Company Five9 Completes Funding Round
Cloud-based contact center solutions provider Five9 Inc. announced this week the successful completion of an additional round of equity financing that raised $12 million for the San Ramon, California-based company. The additional funding follows record revenue growth in 2011 for Five9, exceeding 70 percent growth over 2010 revenues. This latest financing round was led by Adams Street Partners with Hummer Winblad Venture Capital and Partech International also participating.
India's HyperCITY Retail Implements Oracle Retail Solutions
Oracle Retail solutions has gained a new, significant customer this week. HyperCITY Retail India Ltd has reportedly implemented Oracle Retail solutions to integrate retail store operations and help deliver better insight into its 12-store hypermarket business to optimize sales, profitability and customer service initiatives. HyperCITY Retail India Ltd is a super-retailer similar to Wal-Mart, offering groceries and produce, housewares, electronics, computers, appliances, furniture, sporting goods, clothing and toys. There are 10 store locations in some of India's largest urban areas.
Businesses Investing More in Customer Care Tools
There is an increasing trend by companies to invest more in customer care tools thereby making it unnecessary for customers to speak directly to an employee. This investment strategy will give businesses a competitive edge. The top priority on the list for businesses is automated customer care systems that will be delivered via websites. These automated service programs are expected to pick over the next year.
Ameyo Empowers Acer Australia's Inbound Process
Acer Australia has selected Drishti's Ameyo software in order to empower its inbound process and efficiently handle customer and channel partner queries. Ameyo is full-featured contact center software for inbound, outbound and blended campaigns. Based on a flexible technology platform, the software caters to different Contact Centers, irrespective of their size, nature of business processes or underlying technology.
Tricension Wins Silver Certification for CRM in New Microsoft Partner Network
Tricension officials have announced that the organization has achieved their 9th Microsoft Silver Competency certification and acceptance in the Microsoft Services partner program.
TMCnet Call Center Software Week in Review
New customer relationship management solutions lit up the switchboard this week in call center software. CDC Software introduced its Pivotal CRM app for the iPad to give employees information about clients, prospects, products and contacts no matter where they are. By integrating with Pivotal Toolkit, companies can create their own apps with no coding required.
Infor Helps Navy Federal Credit Union Optimize Marketing Campaigns and Communications
Navy Federal Credit Union has deployed the Infor10 CRM Enterprise Marketing and Infor10 CRM Enterprise Email Advisor to increase the efficiency of its multichannel customer-centric marketing campaigns. With over three million members, the Navy Federal Credit Union is said to be the largest natural member credit union in the world and it offers to account services offered by most financial institutions, including savings accounts, checking accounts, IRA accounts, and certificates to military members.
Propertybase Introduces Social Listening on Real Estate CRM Platform
In order to gain more information about a particular area, people often approach real estate agents or similar MSPs to make enquiries about the community. Now, social networking platforms like Twitter and Facebook are increasingly being used by people who ask friends and family for advice or information.
StayinFront Integrates DataFlux Management Platform with CRM Solution
StayinFront and DataFlux recently announced an OEM partnership that will help StayinFront achieve both. StayinFront can now offer a more robust CRM solution that can help its life sciences customers comply with federal regulations.
National Network of Digital Schools Improves Customer Service with Parature Solutions
Parature recently announced it would be assisting the National Network of Digital Schools (NNDS) to power customer support for over two hundred educational institutions nationwide. NNDS selected Parature to provide its users with an optimal level of support at all times.
Vindicia CashBox Enhanced with Advanced Use Billing Support
Vindicia CashBox, an on-demand marketing, CRM and billing platform for the Digital Economy, has been enhanced with advanced usage billing (or pay-per-use) support. Powering today's top digital businesses, Vindicia is a premier provider of marketing and selling automation for all major Digital customers.
Symphony SAM Brand Insights for Agency, Advertiser and Media Clients
It doesn't matter what the business is. Today, online marketing and promotion are keys to success. Business owners, advertising managers, business development managers and managing directors frequently overlook the importance of cross-media advertising - marketing campaigns on various media platforms.
SetLogik Unveils Enhanced SetLogik Express for Salesforce
SetLogik has unveiled an enhanced SetLogik Express for Salesforce. Users of Salesforce.com and SetLogik will now be able to synchronize global data between several cloud systems and other internal and external data sources using the latest release, thereby de-duplicating and improving data quality incessantly. The efficiency of sales, marketing and operation teams will therefore be improved directly with this latest release of SetLogik Express for Salesforce.
CompanionLink Syncs Lumia 900 and Outlook
CompanionLink Software, a developer of data synchronization solutions for mobile phones and CRM software and services, has announced synchronization between between Microsoft Outlook and the Nokia Lumia 900 from AT&T.
RedHorse Systems Announces Version 4.4 of its CRM Solution
RedHorse Systems recently announced the release of the RedHorse CRM v4.4 software solution. Leveraging the latest offering from RedHorse, mid-sized companies will now be able to optimize business information and processes by taking into account what they need exactly and then going ahead with the requisite changes and improvements within their business process. RedHorse Systems is a global provider of affordable small and medium sized business (SMB) software solutions.
OnTrak Software and Inventiv Enter into Partnership
OnTrak Software has entered into a partnership with Inventiv, a provider of software tools for the wholesale distribution industry. Thanks to the pact, Inventiv will now be able to offer OnTrak's MenuTrak solution for custom beverage menus to its customer base.
CDC Rolls out Cloud-based CRM Solutions for iPad
Customer relationship management (CRM) is an important building block for just about every type of business. It's essential that there is a strong bond between a company and its clients, but it won't do much good if there's no way to keep track of those clients. With the ever-growing demand for software to be readily available at any given time - both in the office and on the go - the benefits of a mobile, cloud-based solution to CRM are obvious.
North American Channel Loyalty Program Unveiled by Ipswitch
The Network Management Division at Ipswitch Inc. has unveiled the WhatsUp Gold North American Channel Loyalty Program. As part of the program, associates of Ipswitch WhatsUp Gold can now utilize latest technologies, resources, and products to enhance their businesses. Associates are also offered a complete Partner Portal, product certification programs, and a Fast-Start Partner Enablement Kit as part of the latest program.
Circar Consulting Intros New SaaS Product with Differentiated Product Features
A new Saas product, Xteamup, has hit the market. It is said to work perfectly for large and small businesses that wish to track projects anytime, anywhere.
TMCnet Call Center Software Week in Review
It's the end of a pre-holiday week, and time to wrap up the week's happenings in the world of call center software.
SugarCRM Catching Up to Salesforce and Microsoft; Raises $33 in Funding
Watch out, Salesforce and Microsoft. Open-source customer relationship management (CRM) company SugarCRM is ratcheting up the funding and may be coming for some of your business. SugarCRM, which is now the third-largest CRM vendor, has managed to carve out a rather nice niche for itself among the giants. It's also been cash flow positive since 2010 and has a user base of about one million.
Nimble CRM App Manages Everything, Available at Google Chrome Web Store
Google's Chrome Web Store now features the Social Business Platform from Nimble as an app. Businesses can convert their social communities into lifetime consumers with this social relationship manager, and users can now administer all their business contacts, email, social communications, activities and promotions within Google Chrome.
Nimble CRM Now Offered on Google Chrome
Nimble has already won awards as a Social Business Platform, but the company is now taking the next step by releasing an app in the Google Chrome Web Store. Nimble bills itself as a company allowing its clients to transform their social communities into customers for the long haul.
Fiitfu Launches Enhanced CRM Solution for Network Marketing
Fiitfu CRM Solutions recently unveiled an enhanced Customer Relationship Management tool, specifically for Network Marketing, allowing businesses to take extra care of their customers' activities. Fiitfu used a pre-defined follow up list to keep users up to date, prior to the introduction of the latest tools.
Sage's ERP and CRM Solutions Recognized by Info-Tech Research Group
Sage North America, a global supplier of business management software and services for small and midsized businesses, recently announced that Info-Tech Research Group has recognized Sage ERP X3, Sage SalesLogix and Sage CRM as Champions in its Mid-Market ERP, Large Enterprise CRM and Small Enterprise CRM vendor evaluations. Info-Tech Research Group is a source for tactical, practical Information Technology research and analysis.
Church of God Selects Tracky for Member Collaboration
Tracky announced a strategic alliance with Church of God, a Worldwide Association, Inc. The latest free social collaboration platform, Tracky will now be used by the religious body to collaborate among its more than 100 congregations situated in the United States, Africa, Asia, the Caribbean, Europe and Latin America - and thousands of other members worldwide.
CARSTAR Auto Body Repair Experts Select Mitchell
Mitchell has announced that CARSTAR Auto Body Repair Experts has selected the company's RepairCenter Shop Workspace to offer its latest technology tools to its store owners.
TMCnet Call Center Software Week in Review
It's Friday! Once again, it's time to take a look back on some of the top stories of the week in the Call Center Software realm.
8x8 Sharpens Call Centers' Cloud Presence with Advanced Chat, Conferencing
Communications experts at 8x8 Inc., who recently acquired Contactual, a provider of cloud-based call center solutions, just announced several enhancements to its Virtual Office PBX phone service and a Virtual Office Pro unified communications solution.
Globema Implements ViryaNet's Solution for Emitel
Globema will implement and integrate ViryaNet's mobile workforce management solution for Emitel.
TokenWorks Unveils IDVisor 310 ID Scanner
TokenWorks is a company that provides ID Scanners with age verification software. The solution automates and documents the age verification process for nightclubs, bars, casinos, liquor stores, convenience stores, supermarkets, etc. The company recently released a product named IDVisor 310 ID Scanner, a hardware platform for its identity verification and ID scanning software.
Alberta Poll Results Show Contradicting Outcomes
The Alberta election race between progressive conservative (PC) party candidate Alison Redford and Wildrose party's Danielle Smith is a close one, according to some polls. The polls conducted by the Calgary Herald, Edmonton Journal, CTV and Global show a near tie between the two candidates. Meanwhile, a poll conducted by Forum Research shows a 41 to 31 percent lead for the Smith.
Salesforce Adds UpsideLive Application for CRM Platform
Customer relationship management (CRM) is a commonly used service for managing a company's interactions with its customers, clients and future sales prospects. A CRM uses technology to help businesses organize, automate and maintain business processes specifically involving many clients.
LogiXML Combined with SugarCRM Brings Broader Funtionality to Smaller Companies
When it comes to CRM and analytics technology, most large companies have been reaping the benefits. It's not easy, however, for smaller companies unable to afford the large enterprise solutions. Web-based business intelligence company LogiXML is announcing this week that software consulting firm Atcore Systems has implemented LogiXML to bring advanced data visualization and analytics to SugarCRM's open architecture customer relationship management (CRM) system. This new integration is expected to enable Atcore Systems to help client companies, particularly smaller organizations and non-profits, better manage the way they find, reach and keep customers.
BPMonline Reveals Cost-Effective Purchasing Model for BPMonline CRM 5.3
BPMonline, a process-based CRM specialist, has launched a more cost-effective purchasing model for the latest version of its 5.3 CRM software. The company has introduced concurrent licensing with respect to its BPMonline CRM latest edition. With this, companies will be able to buy only the number of licenses equivalent to the number of simultaneous connections planned instead of buying a license for each of their employees.
Freshdesk and JIRA 5 Get Together and Make Bug Tracking a Snap
Bugs are a problem with almost any system, and I'm not talking about ants. Get any kind of human-created system together and you're going to have problems with it. And as such, you need a way to track all those bugs and issues that crop up in the system from time to time. Well, Freshdesk, the social help desk system, has just hooked up with the bug and issue tracker known as JIRA 5 to make a brand-new integrated solution that will hopefully put more punch in your bug tracking.
PwC Declares 2012 'Year Of The Customer' for Insurance Industry
Every year has a "trend" in the business press, and 2012 is no exception. In the insurance industry, 2012 is sure to be "the year of the customer," at least according to PricewaterhouseCoopers' "Top Issues: The Insurance Industry in 2012." Insurers are apparently becoming more focused on improving the customer experience as a way of differentiating themselves from their competitors and expanding their global market share.
infofree.com Sales Leads Utilized by Structure Design
Structure Design Firm is the latest customer to use infofree.com services. An increasing number of small businesses and salespeople are now using infofree.com for locating new prospects, customers, and increasing sales. Infinite sales leads, mailing lists, business credit profiles and email lists are offered by infofree.com for only $49.95 each month.
Pharmaceutical Giant Grunenthal Deploys Veeva CRM to Support New Centralized Business Model
Grunenthal recently announced that in order to support a new centralized business model, they have deployed the cloud-based Veeva CRM solution across all 15 of their affiliates in Europe and Australia. Since each of the company's centers used different CRM systems, sharing of data and communication between the systems was virtually impossible. This was one of the primary reasons why Grunenthal decided to deploy the Veeva CRM solution.
Shunra Software Announces Availability of its PerformanceSuite Version 8.0
By employing the Shunra PerformanceSuite, one can accurately emulate the performance of distributed applications for all remote users over multiple, real-world network topologies (WAN, WEB, Mobile, Cloud, Hybrid), all from within their COE, test lab or pre-production environment. The latest version of this suite is now available with enhanced mobile application performance analytics.
Radish Updates ChoiceView Agent 2.0 to Enhance Mobile Commerce
To enhance customer relationship service, Radish Systems has announced enhancements with version 2.0 for ChoiceView Agent. According to a press release, with this update in ChoiceView Agent, contact center agents or representatives (reps) will be able to send visual content, such as photos, diagrams, documents, or video snippets, while talking/texting to mobile callers.
TMCnet's Call Center Software Week in Review
It has been a busy week and in case you missed it; here is a review of the latest news in call center software.
Microsoft Dynamics AX Chosen by John Deere Landscapes
Microsoft Dynamics AX 2012 from First Tech Direct has been chosen by John Deere Landscapes. The Microsoft Dynamics AX 2012 will now take the place of the enterprise resource planning or ERP system that is currently being used by John Deere Landscapes.
Call Center Software Week in Review
It's time, once again, to look back at this week in Call Center Software news.
Brainshark Connector for Microsoft Dynamics CRM Enhances Sales Communications Results
Microsoft Dynamics CRM users now have the option to enhance the quality, effectiveness and results of their sales communications with the new Brainshark Connector for Microsoft Dynamics CRM.
Voice2Phone Augments VoIP Auto Dialer Software Solutions with Phone Tree Capability
In an effort to provide customers with even more ways to communicate with staff members, clients and other individuals in their target audiences, Voice2Phone - a provider of a wide range of advanced VoIP auto dialer solutions for small to medium businesses and organizations - has started offering advanced phone tree capability. Precisely, the Voice2Phone has added phone tree capability for its Voice over Internet Protocol (VoIP) auto dialer software solutions.
3Cinteractive Enhances Microsoft Dynamics CRM 2011 with Consumer-Facing Mobile Capabilities
3Cinteractive recently announced it has introduced consumer-facing mobile capabilities for Microsoft Dynamics CRM 2011. The latest offering from 3Cinteractive, providing Fortune 1000 companies with cloud-based, enterprise mobile solutions, is an enterprise-grade customer relationship management (CRM) application which supports business to consumer interactive mobile functionalities without issues of carrier or mobile device compatibility.
NICE Interaction Management Platform Integrated with Fizzback Solution
In order to enhance the customer experience and help users gain insight into customer feedback, NICE has integrated its Interaction Management platform with its Fizzback real-time customer feedback solution. The combined power of the solutions helps users draw a parallel between voice interactions with live individual feedback.
Callidus Software Snags Major North American Technology Provider
Callidus Software, a company focusing on driving sales effectiveness through cloud computing, has announced its CallidusCloud Sales Enablement and Collaboration Portal offering is being adopted by an as-yet-unnamed major North American technology provider.
Marketo Enhances Microsoft Dynamics CRM Support with New Revenue Performance Management Offering
Marketo will further improve its support for Microsoft Dynamics CRM with the launch of a new and robust marketing automation solution. The latest release from Marketo will improve sales and enhance both sales and marketing investments over Microsoft Dynamics CRM 2011.
Silverpop Announces Acquisition of Atlanta-based CoreMotives
Silverpop confirmed that it is going ahead with the acquisition of CoreMotives, an Atlanta-based provider of on-demand SaaS applications. CoreMotives is an established name within the Microsoft Dynamics CRM market and has a customer portfolio which includes 800 accounts across 34 countries. The acquisition will now offer users of Microsoft Dynamics CRM across the globe with increased scalability and expertise.
CAR-Research XRM Announces Collaboration with ADAM Systems
CAR-Research XRM, in collaboration with ADAM Systems, has created a data integration application for mutual clients. The CAR-Research CRM and the ADAM Systems Dealer Management System will be connected in both ways through this integration, which exchanges data for dealership customers, vehicle stock, repair orders, service records, service technicians and parts special orders, in real-time. Customers can also benefit in terms of time by generating desked F&I deals and service appointments in the Car-Research CRM, and then moving them to the ADAM DMS in a simplified manner.
Seabrook, Washington: A Community 'Lassoed' by Software
Seabrook, Washington community developers are well aware of the potential to transform land into a master-planned community, and are currently making it happen. But they have been more fortunate than others with similar plans, and failed because Seabrook developers have an edge with Lasso Data Systems, major CRM software for developers and builders.
Five9 Teams with NICE System for Workforce Optimization Solution
Cloud-based contact center solution developer Five9 has partnered with NICE Systems to create a cloud-based Workforce Optimization (WFO) solution. According to the company, the new WFO solution integrates NICE technology to provide real-time, cross-channel analytics and will be hosted by Five9 in the cloud. The solution is aimed at contact and call centers of all sizes and levels of complexity.
Accellos Unveils Cloud-Based EDI for Microsoft Dynamics GP
Data Resolutions' enterprise cloud will now include Accellos' AccellosOne EDI for Microsoft Dynamics GP and AccellosOne Collect for Microsoft Dynamics GP. Customers of Data Resolutions will be able to run their ERP, EDI and barcoding offerings in one cloud environment, as a result of this collaboration between Accellos and Data Resolutions.
Aastra Welcomes Soft-Ex to Its Aastra Approval Partner Program
Aastra recently welcomed Soft-Ex, a provider of web-based telecom data intelligence and enterprise communications management solutions to its Approval Partner Program (A2P2). Aastra officially welcomed Soft-Ex as a qualified member after stringent testing.
KeyedIn Solutions Intros New Website
KeyedIn Solutions, a company offering SaaS and consulting solutions, has introduced their new website that showcases the company's current offerings of both the business application and consulting divisions.
Vertex Business Services Makes Available New Version of eCIS+
Vertex Business Services has announced the availability of eCIS+ Version 3.0, the company's next generation customer information system (CIS).
Indosoft Names Cybernaptics as Certified Reseller of Q-Suite in Mauritius
Call center solution developer, Indosoft, has announced Cybernaptics as a Certified Reseller of Q-Suite, its multi-tenant, scalable call center software for use with Asterisk IP telephony systems. Cybernaptics specializes in Information and Communication Technology (ICT) support services and Telecommunications Infrastructure support. Now Cybernaptics will resell and deploy Q-Suite driven call center solutions exclusively in Mauritius.
Customer Service Solutions Add Social Media Support
As the popularity and ubiquity of social media channels continue to soar with the public, businesses across varying industries are scrambling to take advantage of the new marketing and sales channels these platforms offer. Almost importantly, businesses are looking to see what their customers - and potential customers - are saying about them and their products on social channels.
Southeast Alabama Health Center Chooses Clinical Decision Support System
Southeast Alabama Medical Center has announced it has deployed Clinical Solutions' US version of its software application that helps staff nurses better handle the center's 18,000 calls per month and prioritize what they need to do more efficiently.
Standalone Optimized Android App for Pharmaceutical Industry Now Available
Media-Soft Inc announced that its Standalone Optimized Android app for Sales Vision Pharma CRM is officially available in the Android Marketplace for Tablets and Smartphones. The Sales Vision Android CRM app provides the same mobility, information value and image for medical reps as it does for pharmaceuticals.
MicroTech Launches Advanced Social Media Solution for Business
A new technology resource center featuring online media analytics has been introduced by MicroTech, a technology and systems integrator. The MicroTech Social Media Command Center will be used by MicroTech to display the recently introduced Social Recon social media analytic product. The company has incorporated meaning-based technology, semantic understanding and analytical engines in an effort to ensure businesses are provided with actionable, real-time data for optimizing social networking, the Web, and media rich environments.
TMCnet's Call Center Software Week in Review
It's the middle of March. Warm weather is spreading across most of the country. Trees are sprouting leaves and madness is gripping the basketball court. And, it's time to look back at this week in Call Center Software news.
BT Creates Call Center Job Opportunities for Visually Impaired
BT is opening up job opportunities for the visually impaired by delivering its cloud-based contact centre solution to Nuffield Health. The award winning BT Cloud Contact solution will also enable Britain healthcare charity to provide its customers with a quicker, more effective service.
e2b teknologies is First Official SugarCRM Reseller in Ohio
Business software solutions firm, e2b teknologies, recently announced they are now officially the first authorized reseller of SugarCRM in Ohio. The company is one of the biggest ERP and CRM software providers and developers in the state, and offer ERP accounting software for distribution, manufacturing, and service companies as well as custom cloud-based business application development services.
Attensity Debuts New Text Analytics Solution
Social analytics and engagement applications for Social CRM developer, Attensity, unveiled a new text analytics application targeted at the insurance industry. The new solution offers out-of-the-box category sets, topics, reports and dashboards tailored specifically for the insurance contact center operations. The applications allows insurance carriers and related businesses to review customer conversations taking place on social media platforms and other unstructured sources and rapidly identify fraudulent claims, customer pain points, and enhance the overall claims experience for their customers.
Semafone's Telephone Card Payments Go Live on Sky Call Centers
The payment business is in the time of rapid change. Payment companies are offering many interesting applications such as loyalty, gift card and 'top-up' for telephone services, as well as utility payments that are changing the financial transaction scenarios. In a bit to provide consumers with innovative payment solution, Semafone has launched a secure voice transaction system that has been implemented at the call center operations of United Kingdom-based television broadcast and communications provider, Sky.
Colosa Intros ProcessMapper
Software developer Colosa has introduced ProcessMapper, a Web-based solution with a drag-and-drop interface.
Armando Samano Named Director of Noble Systems in Caribbean and Latin America
Noble Systems Corporation has appointed Armando Samano, a veteran of the business technology field with more than two decades of experience, as regional director for its Mexico, Central America and Caribbean region. Noble Systems is a unified contact center technology solutions developer. Samano will play a major role in company's growth in the region and will coordinate activities, decisions, and knowledge across all departments to advance the company's growth agenda in the region, a company statement announcing the appointment said.
Firmex's 'Customer First' Approach Produces Growth in Workforce
Satisfied customers often incite corporate and employee growth and this is exactly what happened to Firmex, which increased its workforce by 25 percent after a successful 2011 saw its 1,000th customer. Firmex, a provider of virtual data room solutions, signed over 300 new customers in 2011 and achieved 53 percent GAAP revenue growth - a clear indication of the growing demand for its SaaS applications, according to company officials.
Zendesk Releases New Search Analytics Feature to Help Companies and Customers
Cloud-based help desk software provider, Zendesk, announced today its new Search Analytics feature to help Zendesk customers understand their "silent" customers.
Myntra.com Chooses Ameyo to Power Contact Center Customer Support
Many small and large enterprises are adopting contact center software that focus on improving the customer experience with contact center agents. In order to deliver a satisfying and speed service to its customers, Myntra.com, an e-commerce company based in India has chosen Ameyo, the leading contact center software from Drishti, to deliver effective customer interaction with its customer service agents.
Train Company Tweets to Reduce Call Center Burdens
Six months ago, South West Trains launched a social media channel to allow its customers to communicate with the company via Twitter. Six months later, the company reports that it has garnered 10,000 Twitter followers. The rapid accumulation of followers began almost immediately, the company says, noting that it gained 500 followers within 30 minutes of its Twitter debut.
SutiSoft Inc. Unveils New Features in SutiCRM 5.2
California-based SutiSoft Inc. announced the release of its new version of SutiCRM software. SutiCRM 5.2 helps users manage customer relationship, including tracking and managing revenues. SutiCRM 5.2 is a cloud-based solution that offers improved customization options over previous versions.
Friendly's Ice Cream launches MICROS webOrdering And MICROS iCare CRM solutions
MICROS Systems, Inc recently announced that Friendly's Ice Cream will deploy MICROS webOrdering and MICROS iCare Customer Relationship Management (CRM) solutions. Both companies expanded their business partnership which will enable Friendly's Ice Cream to broaden its customer base and improve its service offerings.
Loyalty 360 Expo 2012 in Florida will feature new research from SAS, Acxiom
Loyalty 360 revealed its fifth annual Loyalty Expo conference will be held from March 18-20, 2012 in Orlando, Florida at the Rosen Shingle Creek Hotel. The company is all set to reveal a new research from SAS and Acxiom at this event. Loyalty 360 is a one-stop destination for daily insights and expert opinions on marketing values like customer loyalty, engagement, CEM and CRM.
Ovum: idomoo's Personalized Customer Service for Niche Uses
Ovum has released a report on idomoo, an Israeli startup that aims to help businesses improve their customer service by creating short videos. The report shows that idomoo's videos have potential for niche uses, as well as limitations.
Enterprise Content Management Emerges as Lifejacket for Companies Swimming in Data
Companies often excel at accumulating vast amounts of data, but have little idea what to do with it. Yet leveraging that data can be critical to a business' success. Sifting through that data to identify leads and opportunities is a task that overwhelms many corporate IT managers. But companies that wish to thrive need to adopt a strategy that allows them to locate and utilize important information.
Nuxiba Host Call Center Software Marketed by the Call Center Corporation
Overseas call center marketer, the Call Center Corporation, announced a marketing and distribution deal with Nuxiba Technologies. Under terms of the agreement the Call Center Corporation will sell Nuxiba's hosted call center software. the Call Center Corporation specializes in introducing international call center services to the U.S. market. The company said it that Nuxiba's hosted call center solution will join the wide array of call center software and technology solutions available to customers.
TMCnet Call Center Software Week in Review
The weather is warming. Spring is in the air. And it's time once again to look back at this week's news in Call Center Software. B2B eCommerce solution developer BigMachines, Inc. won the Customer Choice Award for Best Quoting App as part of Salesforce.com's AppExchange Best of '11 Awards. BigMachines software, which is accessible on the AppExchange, has been honored by customers of Saleforce.com for its ability to deliver customer success. For the past four years, BigMachines has been named as the winner of the AppExchange awards in the quoting category by Salesforce.com customers.
prairieFyre Software Completes Qualification to Integrate with Microsoft Lync
prairieFyre Software has passed all required tests to become a call center provider that can be integrated with Microsoft Lync 2010. Microsoft Lync is an instant messaging service that was designed to replace older services such as Windows Messenger or iChat. Microsoft Lync has been expanding to work in corporate environments and has begun taking on new qualified integrations through the Microsoft Independent Software Vendors (ISVs), which now includes prairieFyre.
BigMachines Wins AppExchange Award in Quoting Category
BigMachines, Inc. recently announced that it has won the Customer Choice Award for Best Quoting App as part of Salesforce.com's AppExchange Best of '11 Awards. BigMachines software, which is accessible on the AppExchange, has been honored by customers of Saleforce.com for its ability to deliver customer success. For the past four years, BigMachines has been named as the winner of the AppExchange awards in the quoting category by Salesforce.com customers.
Amcom Software Delivers Call Center Solution to Fairview Health Services
Unified communications technology application developer Amcom Software, Inc., announced that it will provide an enterprise-wide critical communications solution to Minneapolis, Indiana-based Fairview Health Services. Amcom said that it had been retained to transition Fairview from an aging call center platform, while adding new communication functions to the company's call center and communications systems. Amcom's solutions will offer Fairview's mobile staff smartphone-ready encrypted messaging, including transmitting nurse call and patient monitoring alerts to mobile devices.
Calabrio Announces Strong 2011 Growth for Workforce Optimization Software Sales
Call and contact center solution provider Calabrio Inc. reported that sales of its workforce optimization (WFO) software jumped 50 percent in 2011. The company noted that this marked the third consecutive year of double-digit WFO sales growth. The company also said that more than half of its deployments in 2011 replaced an existing system provided by a competitor.
GovDelivery Recognizes Met Office with Innovator in Digital Communications Award
GovDelivery has officially recognized Met Office as one of the premier innovators in digital communications. Met Office was named as the only public sector finalist under all categories in the 2012 Econsultancy Innovation Awards. The award specifically recognised Met Office's usage of social media to create awareness of weather and climate information across the United Kingdom.
Clear C2 Wins Customer Interaction Solutions 2011 Product of the Year Award
TMC, a global, integrated media company, has recently recognized Clear C2's C2CRM with the Customer Interaction Solutions 2011 Product of the Year Award.
Information Technology Alliance Selects Avectra Social CRM
The Information Technology Alliance (ITA), an association of VARs, CPA firms and technology product/service providers in North America, has selected Avectra for its social CRM solution.
POSIQ Launches a Digital System for Restaurants
San Jose based POSIQ has entered the hospitality market with the launch of a digital system designed to revamp the way restaurants manage and use customer data. Posiq connects customer relationship management (CRM) technology with the technology used by restaurants - the point of sale (POS) system - and transforms the traditional order terminal into an Internet and mobile enabled marketing tool.
Diamond Resorts Implements Customer 360 to Enhance Guest Experience
Diamond Resorts International recently launched Customer 360, a system that creates personalized guest experiences.
American Family Insurance Now Using NexJ CRM Platform
ow the insurance company is working with NexJ Systems to provide its customers with the latest technology in customer relationship management (CRM).
NexJ Integrated Agent Desktop Empowers American Family Call Center Agents
Enterprise customer relationship management (CRM) software and cloud solutions developer NexJ's announced that American Family Insurance, a Fortune 500 company and the third-largest mutual property/casualty insurance company in the United States, has deployed NexJ's Integrated Agent Desktop to manage its call center customer interactions.
Unified Communications Expo Sees New Technology Debuts
The Unified Communications Expo 2012 kicked off today at London's Olympia with scores of communications developers and vendors vying for attention. The expo will feature numerous panels on the latest developments in voice, cloud, mobile, unified and visual communications and the rapidly expanding sphere of social media interaction. The expo, which runs March 6-7, will also witness the unveiling of a number of new products and solutions from new and established communications providers.
Fittfu Offers Year-Long Training for Small Businesses
There are many ways to get lost when trying to run a small business or working from home. Many companies' employees fail due to the hardships of staying focused, learning new programs, and maintaining activity to keep the company moving forward. Fiitfu CRM Solutions was designed to help enterprises keep track of customers and record details of all interactions including phone conversations, emails, meetings, and other notes. The company has decided to begin offering training on how to follow up with clients.
CHR Solutions Signs Strategic Partnership with Microsoft, Wins New Customer
Voice and data service provider One Source Networks (OSN) has recently picked CHR's OMNIA 360 as its unified back office system. This happened after CHR Solutions inked new strategic partnership with Microsoft to offer a complete billing and customer care solution.
Eptica Provides Centralized Knowledge Solution for UK's National Health Service Call Centers
The United Kingdom's National Health Service Business Services Authority (NHSBSA) has implemented Eptica's centralized knowledge management system to boost efficiency and improve customer service at its call centers. Called Sherlock, the solution provided by Eptica for the NHSBSA created a single knowledgebase shared by the NHSBSA's three contact centers, allowing 230 call agents to access accurate a d current information regarding customers. The call centers handle an average three million calls per year.
Amcom Software Intros Amcom Care Connect
Amcom Software, Inc., a company connecting people to each other and to the data they need, has unveiled its new Amcom Care Connect solution, specifically aimed at caregivers and physicians to help them communicate more effectively.
TMCnet Call Center Software Week in Review
As we enter the month of March, with the expectation of spring beginning soon, it's time to look back at the week in call center software news.
Bintel Selects SAS Marketing Automation
Customer churn is an unavoidable aspect of business for most of companies, who then often employ various means to understand the behavior of customers and to retain them. Recently, Bintel selected SAS Marketing Automation from SAS to reduce customer churn and improve its marketing campaigns.
MICROS Provides Point-To-Point Encryption and Tokenization
Misuse of credit card is one of the biggest woes of the credit card industry, as fraudsters misuse countless credit cards every year. Now, MICROS Systems claims to provide an improved level of security to customers with its point-to-point encryption and tokenization technologies.
CHR Unified Back Office System Integrated with Microsoft Dynamics CRM
CHR Solutions will now offer a full billing and customer care solution to the communications service provider (CSP) market. The solution is available through the company's strategic partnership with Microsoft and is delivered on premises or in the cloud and meets the needs of everyone from consumers to enterprises.
IT Managers Rank Customer Service Over Costs in Survey
Interaction management solution developer Enghouse Interactive today unveiled its first Enghouse Interactive Customer Interaction Index. According to the company, the Index reviews the current customer interactions landscape among U.S. business seen through the eyes of technology decision-makers. The survey questioned 227 senior IT professionals at U.S companies with annual revenues of between $50 million and $1 billion. The survey was conducted by public opinion research firm Kelton Research for Enghouse Interactive.
RingDNA to Debut iPad App at Las Vegas LeadsCon
Technology startup RingDNA, a provider of marketing and sales information, will unveil its new iPad App at LeadsCon, the online lead generation conference being held February 28 and 29 at The Mirage Hotel and Casino in Las Vegas. According to a company statement, RingDNA CEO and founder Howard Brown is scheduled to offer his vision of the future of mobile enterprise sales, including "knowing, in real time, critical information about a prospective customer, including the marketing campaign that prompted them to call, past call history and recent social media activity," at the conference.
Trump International Hotel & Tower Toronto Picks MICROS OPERA and MICROS POS Solution
MICROS Systems, a company offering information technology solutions for the hospitality and retail industries, has announced that company's MICROS OPERA Enterprise Solution and the MICROS Restaurant Enterprise Solution (RES) have been selected by the latest Trump Hotel Collection property, the Trump International Hotel & Tower Toronto, as its primary hospitality technology systems.
Junxure Signs Agreement with Advisor Group
Junxure, a practice improvement firm that integrates technology, consulting, and training, has entered into an agreement with Advisor Group to provide CRM integration.
SGI Deploys Q-Suite Call Center Software from Indosoft
Looking for an efficient mechanism to improve services offered to its customers, SGI, a nation-wide provider of sales collateral fulfillment and communications management services for regulated industries like pharmaceuticals, has selected Indosoft.
Zilliant Introduces SalesMax Offering for B2B Companies
Zilliant recently announced the launch of SalesMax Software-as-a-Service or SaaS solution. This new solution from Zilliant offers actionable insight into prospects that enable sales teams to have better closure rates and contribute to the overall profit margins.
HFTP Starts Development of a Global Hospitality Accounting System Users Guide
HFTP (Hospitality Financial and Technology Professionals) has announced that the company has started the development of a global hospitality accounting system users guide to create a global resource for the hospitality finance industry.
Customer Relationship Metrics Unveils Social Media Business Intelligence Solution
As more and more companies decide to take the social media plunge, developing and managing the right tools for social media connections to customers are growing more important. Sterling, Virginia-based managed call center analytics and advisory service provider Customer Relationship Metrics, LC has announced the debut of its Social Media BI (Business Intelligence), a social media solution that allows companies to reach out to customers along social media channels, providing a complete and integrated customer experience management (CEM) strategy.
Mitel Tapped by Bellevue College for Call Center and UCC Services
Washington State's third largest institution of higher learning, Bellevue College, has selected Ottawa-Canada-based developer of Unified Communications and Collaboration (UCC) software solutions Mitel to provide call center services for the growing institution.
U.S. Election Rhetoric Disturbs Indian Outsourcers
Recent comments by President Obama regarding the loss of American jobs as U.S. companies push services like call centers and software development overseas have produced considerable irritation and uncertainty in India's business and government circles, according to Pran Kurup, writing at the Outside Edge blog of the Times of India. Kurup noted that the Indian software industry quickly voiced concern after President Obama appeared to call for penalties on companies that outsource jobs overseas in January's "State of the Union" address. Kurup quoted Indian Finance Minister, Pranab Mukherjee, responding to President Obama: "Protectionism ultimately does not help the country that resorts to protectionism."
TMCnet's Call Center Software Week in Review
Rounding up some of the top stories for call center software this past week, TMC reported that Captavi, a company focused on providing online and mobile marketing software and consulting services, unveiled a new release of Captavi QixSuite 4.0 which includes over 40 new function enhancements and two new products, Captavi QixMobile and Captavi QixHub.
CallidusCloud's Sales Coach Introduces Real-time Visibility into Sales
The appearance of the CallidusCloud Sales Coach solution on the sales management scene has induced a global leader in business communications into signing an agreement with CallidusCloud to develop its sales talent in North America.
ME Bank in Australia Selects BMC Software to Improve Customer Service
In order to achieve multiple processing improvements and enhance customer service, Australia's ME Bank has deployed BMC Control-M Workload Automation solution.
Recognizing the ROI of Monitoring
Every business communication system has unpredictable costs related to technical issues and dropped calls. But this does not mean that poor customer experience should be the rule, nor does it provide an adequate excuse for revenue loss. The businesses that strive to differentiate themselves on the Quality of Experience (QoE) often recognize a strong return on investment (ROI) from increased customer retention and lower revenue leakage rates. The smart businesses know that in order to continuously assure customer satisfaction, they need to implement end-to-end performance monitoring.
Yesmail Interactive Announces New Appointments to Leadership Team
Looking to address the growing needs of its clients and the market, Yesmail Interactive has expanded its leadership team.
IXACT's Customers Can Now Sync Their Real Estate CRM Database to Mac Address Book
IXACT Contact Solutions announced that its real estate CRM wireless synchronization capabilities now includes the Mac Address Book sync, enabling Mac users to synchronize their address book with IXACT's real estate contact management software.
Armanino Consulting Mergers Its Microsoft Dynamics CRM Practice with Gateway Solutions
Armanino McKenna LLP recently announced that it has completed a merger with Portland based Gateway Solutions, Inc, a value-added reseller of Microsoft Dynamics Customer Relationship Management (CRM) software solutions. Armanino is one of the biggest accounting and business consulting firms in California and this merger will further increase its presence and strengthen its strong CRM consulting practice.
Enhanced Veeva CRM Offers Life Sciences Companies an Economic Advantage
Veeva Systems, which provides cloud-based business solutions for the global life sciences industry, claims that the latest enhancements to its CRM will drive down IT costs and also improve ROI for life sciences companies.
Eleven Broker Dealers to Benefit from Erado's Social Media Compliance
Eleven broker-dealers will now benefit from Erado's exclusive agreement that will provide them with the ability to engage in social networking sites while staying FINRA compliant.
Veeva CRM Now Features New Sample and Promotional Item Ordering Capability
Now life science companies seeking to improve their marketing return on investment (ROI) and drive down IT costs can start leveraging Veeva Systems' enhanced Veeva Customer Relationship Management (CRM) solution, as the company has now added/ integrated new sample and promotional item ordering capability in to the CRM system.
Captavi Launches Major New Release of Captavi QixSuite SaaS CMS
Captavi, a company focused on providing online and mobile marketing software and consulting services, unveiled a new release of Captavi QixSuite 4.0 which includes over 40 new function enhancements and two new products, Captavi QixMobile and Captavi QixHub.
Comverse ONE Billing Solution Implemented by Trilogy's Voilà
Comverse ONE Billing solution has been successfully implemented by Haitian wireless communications provider Voilà. Comverse ONE Billing is a real-time convergent solution from Comverse.
A Banner 2011 Keeps Tensoft's Leadership Position Intact
With industry accomplishments and award winning applications, Tensoft, a revenue management and supply chain solution provider ended the year 2011 on a high note, which was reflected in the growth rate in annual billings and a solid increase in recurring revenue.
TMCnet's Call Center Software Week in Review
Taking a look at the call center space for the past week, TMC had the news that an online shoe store in Germany, Zalando, recently has invested in a high-performance, in-memory database from EXASOL.
Zalando Selects EXASolution to Optimize its Data Warehouse
An online shoe store in Germany, Zalando, recently has invested in a high-performance, in-memory database from EXASOL. Nuremberg-based EXASOL AG is the developer of high-performance database EXASolution, which is a technology- based solution that has been designed specifically for enterprise warehouse applications and business intelligence solutions.
Axia Channel Services Software Improves Efficiency for Channel Partners, Agents and Resellers
Axia Technology Partners has developed channel services software that lets businesses upgrade their tracking and workflow.
Jenne to Distribute NICE eXpress Solutions in United States and Canada
Jenne Inc. has now become an official distributor of NICE Systems' call capturing and analytics solutions. The company is now authorized to distribute NICE's call capturing and quality assurance products in the U.S and Canada.
Nimble Releases Version 2.0 of Social CRM Platform
Nimble has released version 2.0 of its Social CRM platform. According to Nimble, companies can now convert their social communities into lifetime customers using Nimble's social business platform, allowing them to reach out to their customers by paying attention and committing themselves.
Kronos Announces Release of Kronos Workforce Analytics for Healthcare
Kronos Incorporated has introduced Kronos Workforce Analytics for Healthcare, a fully integrated analytics and decision support solution that gives healthcare providers access to all relevant workforce and operational data in one platform.
Call Center Solutions Provider Angel Reports 35 Percent Year-Over-Year Revenue Growth in 2011
Customer engagement management (CEM) solutions provider Angel announced it has achieved 35 percent year-over-year revenue growth for the second year in a row.
Alpha Real Property Investment Advisors Deploy SatuitCRM
Alpha Real Property Investment Advisors, a part of London based Alpha Real Capital, has recently deployed SatuitCRM as its single integrated business system for its new business development and marketing teams.
1CRM Corp. Rolls-Out info@hand System 7
1CRM Corp., a Vancouver, Canada-based SugarCRM developer, has released the latest version of its web-based customer relationship management (CRM system) - info@hand System 7.
Blending: The Key to Broadening Call Center Quality without Additional Resources
While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire.
Bayshore Solutions and Tampa Bay Technology Forum will Highlight Tech Trends
Bayshore Solutions, a Tampa, FL Web design firm, is partnering with the Tampa Bay Technology Forum to bring leading industry experts in CRM, systems integrations, website and marketing automation to the TBTF Tech Trends Event.
Microsoft Announces Microsoft Dynamics CRM Mobile
Users now have the provision to access the complete functionality of Microsoft Dynamics CRM from their smartphones with the newly released service update, Microsoft Dynamics CRM Mobile.
Apkudo Device Analytics Software Released
Apkudo announced the release of the Apkudo Device Analytics software that can be used to test Android smartphones and tablets before being sold to consumers.
TMCnet's Call Center Software News Review
Checking out the top stories in call center software recently, TMC reported that Jacada recently announced the launch of their latest product, the Jacada UI for CRM. This latest release, a user interface (UI) for CRM systems, is a unique product that has been specially designed to improve how call center agents interact with their existing CRM system, thereby improving the overall experience for the customer as well as the agent.
Noble Systems Announces New Colocation Facility
Noble Systems Corporation, a company specializing in unified contact center technology solutions, has expanded its base with a new colocation facility that offers secure, offsite centers. Company officials said that the new facility is housed with data and networking equipment to support the growing demand for cloud-based solutions including Noble Enterprise Hosted, Noble Messenger EC and Noble Cloud EC.
AMI's Geo Planning Suite to Improve Sales in Small to Medium-sized Companies
AMI-Partners has launched an innovative suite of products comprised in the SMB Geo Planning Suite (GPS) which will help to drive sales and streamline channel marketing. This latest innovation was in line with the companies 15 year tradition of enhancing sales capabilities of teams via targeting the SMB space.
Mendix Reported Triple Digit Growth for 2011
Mendix, a company specializing in the application Platform-as-a-Service (PaaS) market, reported triple-digit growth for 2011. According to Mendix, 2011 has been the company's biggest growth year to date. The company attributed the achievement to international expansion and a surge in the demand for faster and easier business application delivery.
Jacada Launches Jacada UI for CRM
Jacada Inc. recently announced the launch of their latest product, the Jacada UI for CRM. This latest release, a user interface (UI) for CRM systems, is a unique product that has been specially designed to improve how call center agents interact with their existing CRM system, thereby improving the overall experience for the customer as well as the agent.
Fiitfu CRM Solutions Comes with More Updates
Fiitfu CRM Solutions, an online Customer Relationship Management system, announced more updates to its software.
Waterfield Technologies and Voxeo Enter into Partnership
Voxeo and Waterfield Technologies, a leading provider of customer service solutions, have announced solution to address top challenges facing financial institutions.
CallPro CRM Bringing Call-Centric CRM to US Market through Global Partner Network
As a part of its new global sales strategy, CallPro CRM, a subsidiary of UK based Quality System Solutions, has launched its new global Partner Program.
Microsoft Dynamics CRM Software Available for iOS Devices in Q2 Service Update
Microsoft announced Monday that it will release its next service update in second quarter of 2012 featuring the Microsoft Dynamics CRM software.
Confirmit Receives Customer Interaction Solutions' Best Product Award from TMC
Confirmit Horizons Version 16 is the recipient of the 2011Product of Year award from TMC's Customer Interaction Solutions. In a release, Rich Tehrani, CEO of TMC, said, "Confirmit was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Horizons v16 has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Confirmit has earned its place with this distinguished honor."
Graphic House Buys KeyedIn Solutions' ERP SaaS Solution
KeyedIn Solutions recently announced that Graphic House, Inc is the first customer to buy its DataSign ERP SaaS solution. The DataSign ERP SaaS solution was developed by Datacom International and is now being primarily controlled by KeyedIn Solutions, which took control of Datacom in January 2011.
Shell FCU Improves Member Experience with ResourceOne CRM Solution from CoreTrac
Shell FCU has selected the ResourceOne CRM/Sales Force Automation solution suite from CoreTrac, Inc to help enhance the customer experience for all its members. Shell FCU has become the latest company within the financial community to join CoreTrac's customer base.
Leads360 Receives $15 million in Validation
A recent round of funding lands Leads360 with some serious validation. $15 million worth. According to sources covering the press release, Volition Capital ended the round after joining the Rustic Canyon Partners who were already there lending support. Both growth equity firms are known to spot technology innovators that are leaders of their industries. Leads360 uses platform technology that allows telemarketers to develop leads, and now thanks to the hefty sum, Leads360 will further lead the market in telecommunication software.
Sage CRM Gets International Address Validation from Postcode Anywhere
Sage CRM will now feature a new international address auto-complete application from Postcode Anywhere. By leveraging the rapid postal code look-up together with auto-suggest technology, this free-to-download extension is able to complete address fields as the user types, enabling users to enter data at a faster and more accurate rate.
AMC's CRM Connector Now Offered to Cisco CRM Connector Customers
AMC Technology, a software development company specializing in multi-channel contact center integration software and also a member of Cisco Developer Network partners, assured that it will help customers to have a smooth transition from Cisco products to AMC.
Albion Ventures Deploys CRM Tool from LexisNexis for Deal Tracking
LexisNexis Enterprise Solutions recently announced that its LexisNexis InterAction CRM system has been implemented by Albion Ventures. This innovative customer relationship management (CRM) system will help Albion with its deal tracking, relationship management and also its marketing communications.
PowerObjects Opens New Branch in Columbus, Ohio
PowerObjects recently announced the inauguration of their new Columbus, Ohio branch. The company is a Microsoft Dynamics CRM (customer relationship management) solution provider and is continuing its expansion plans as a partner with Microsoft serving Dynamics CRM customers. In a release, Jim Sheehan, COO of PowerObjects said, "As the demand for successful Microsoft Dynamic CRM implementations continues to grow, so does PowerObjects."
Xactly Express Plan Store Launched by Xactly
Xactly Corporation recently announced the release of the Xactly Express Plan Store, which is a combination of specially designed sales compensation templates that are ideally suited for small and emerging businesses. This is the first time that a company has launched a pre-built plan of templates within a commission automation offering.
Kunnect Launches First Free Call Center Solution
Kunnect, a leading provider of cloud-based call center telephony solutions, recently unveiled the industry's first free call center solution, Kunnect FREE. Powered by Kunnect's XVP Hosted Call Center solution, it enables call centers to considerably reduce the costs associated with hosting, hardware and software.
TMCnet's Call Center Software Week in Review
Let's get you caught up on some of the top headlines in the call center software space this past week.
Dell Empowers Schoolwires with its Integrated CRM Solutions
In order to help improve efficiencies across the sales organization, Schoolwires, a provider of web-based solutions, selected Dell's integrated CRM solutions,which is uniquely packaged to offer turnkey, end-to-end services while leveraging existing software and technology investments.
KnowledgeTree Introduces New Offer for SugarCRM Customers
KnowledgeTree, the online document management solution provider, recently announced a new offer for customers of SugarCRM, the world's fastest-growing Customer Relationship Management (CRM) company.
Desk.com: Making Customer Service Suck Less
Salesforce.com has launched a new product called Desk.com which will guarantee better customer service for its clients.
Blytheco Partners with SugarCRM
Nationwide business solutions provider Blytheco has recently inked a new partnership agreement with SugarCRM, a customer relationship management (CRM) company, in order to offer SugarCRM to Blytheco's suite of business management solutions. Nationwide business solutions provider Blytheco has recently inked a new partnership agreement with SugarCRM, a customer relationship management (CRM) company, in order to offer SugarCRM to Blytheco's suite of business management solutions.
SMTP Appoints Jorge Casas as Director of Business Development and Customer Service
To boost its efforts of expanding its operations across Western Europe, cloud-based messaging and email delivery service provider SMTP, Inc. appointed Jorge Casas as its director of Business Development and Customer Service. Casas was working with Prestolite Electric LTD as Multilingual Customer Service and Export Supervisor for the regions of France, Southern Europe and Maghreb.
Talisma CRM Solution to Expand Student Enrollment at University of Nebraska
Campus Management Corp recently announced that its Talisma CRM solution has been selected for deployment at the University of Nebraska at Kearney to help enhance enrollment and graduation rates.
TreeHouse's Reseller View PRM Offering Integrates with MS Dynamics CRM
In order to help manage critical partner relationships and optimize the partner management processes, TreeHouse Interactive released a new integrated offering, Reseller View, a partner relationship management (PRM) offering for Microsoft Dynamics CRM.
Anchor Retail Solutions Launches Job Board for Retail Professionals
In an attempt to help job seekers find promising CRM job opportunities in the retail sector and employers find the suitable candidate, Anchor Retail Solutions recently introduced a new service-- a free industry-wide CRM Employment Board.
Rite Aid to Leverage Cloud-based Workforce Management Solution
WorkPlace Systems Inc. and the Axsium Group recently announced that Rite Aid, one of the nation's largest drugstore chains will be deploying the WorkPlace OnLine solution at all Rite Aid stores. Rite Aid has close to 4,700 stores spread across the nation and will use this cloud-based schedule and attendance management service to improve its services.
Zwarenstein Named CFO of Five9
Five9, a company that provides cloud-based call center software, has appointed Barry Zwarenstein as its Chief Financial Officer. Zwarenstein previously served as CFO for multiple companies including, most recently, Smart Modular Technologies.
VAI, Agile-Network Collaborate to Deliver End-to-End Shipping Solution
Vormittag Associates, Inc. (VAI), an ERP software provider, and Agile Network, a provider of parcel and transportation management systems, announced a strategic alliance.
TMCnet Call Center Software Week in Review
It's the end of the week, and time for another wrap-up of the last five days' happenings in the world of call center software.
Communication at Rockingham Memorial Hospital Enhanced with Amcom Software
Amcom Software, Inc, a subsidiary of USA Mobility, Inc, recently announced that its advanced messaging and quality solutions will be used to strengthen the Cisco wireless VoIP foundation at the Rockingham Memorial Hospital (RMH). The hospital will leverage encrypted smartphone messaging, web-based directory, on-call scheduling as well as Amcom's emergency notification solutions to meet the needs of its mobile staff.
Oracle Unveils Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics
The new Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics are supposed to help utilities enhance field service efficiency, customer service and system reliability.
Noodles & Company Deploys MuleSoft iOn to Automate HR Processes
Noodles & Company, a casual restaurant chain in the U.S., recently adopted MuleSoft iON integration-as-a-platform-service (iPaaS) along with PeopleMatter, to organize and streamline its recruitment and on-boarding processes.
Supply Chain Fusion Achieves Oracle Partner Network Specialization
Supply Chain Fusion has achieved OPN Specialized status for Oracle Value Chain Planning - Demand Management.
eWinery Solutions Unveils BI Reporting
eWinery Solutions has announced that the company has introduced its new business intelligence, named "BI Reporting."
World Vision Picks Blackbaud CRM
The United States office of World Vision, the Christian humanitarian organization, has adapted Blackbaud's CRM to equip both its frontline fundraisers and donor-servicing teams.
Channel Partners Benefit from Redesigned Talend Alliance Program
Talend recently announced the launch of the Talend Alliance Program, a redesigned partner program made up of a number of benefits and services specifically designed to help systems integrators and value-added resellers develop and promote solutions together with Talend. This customized Talend Alliance Program will now enable organizations of all sizes to work together with Talend to bring the benefits of data, application and process integration to their customers.
InvisibleCRM Creates IDE for Oracle CRM Desktop
Development firm InvisibleCRM just announced that it will release InvisibleStudio toolset, an IDE for Oracle's CRM Desktop. The product in question is a powerful integrated development environment, or IDE, that allows developers to create their own products to personalize the experience in CRM Desktop, basing itself on the OutlookBridge platform by InvisibleCRM. The product's launch will first target CRM Desktop support, but it will not discount other similar products. InvisibleCRM says that it will add support for other products in later releases.
LTC Supply Source Selects NetSol Technologies
LTC Supply Source, an emerging partner in the long-term care industry's procure-to-pay arena based in Mesa, Ariz, has selected NetSol Technologies. The company is looking to implement the SAP purchasing platform and smartOCI Marketplace of NetSol's Vroozi division.
'Microsoft Dynamics CRM 2011: Dashboards Cookbook' by Mark Aucoin Now Available from Packt Publishing
Microsoft Dynamics CRM 2011 brings with it new interactive and flexible Dashboards. One can make use of this list that contains combinations of Charts, Lists, iFrames and Silverlight components to visualize CRM data and make available a light BI interface. A guide to Microsoft Dynamics CRM 2011 has been written by Microsoft Dynamics CRM MVP Mark Aucoin and is titled "Microsoft Dynamics CRM 2011 Dashboard Cookbook." This new book is a holistic guide that is filled with a selection of exciting that can be used to master Microsoft Dynamics CRM 2011 Dashboards.
Cleverbridge Looks to Expand Asian Operations with New Appointment
In keeping with its commitment to provide comprehensive service in Asia and around the globe, Cleverbridge, a full-service e-commerce partner for companies that sell software and SaaS, appointed Yosuke Ito as general manager in Japan.
5 Steps to Making the Most of Marketing Automation
Many businesses do not understand marketing automation, how it works and how to get maximum benefits from the process. MarketingAutomation.com, in an effort to address this problem, has created a Marketing Automation infographic, displaying how the ideal marketing automation should work. If implemented correctly, MarketingAutomation.com publisher Joe Martinico suggests that companies can double and triple their sales in short order.
Canadian Real Estate Markets Use Lasso CRM to Sell Out Residential Projects
Lasso Data Systems, a provider of CRM home builder and condo sales software solutions for the residential new-home industry, has announced that their CRM solution is helping Canadian developers, builders and marketing sales agencies to improve their businesses.
Pantheon Provides New Relic App Management for Customers' Drupal Deployments
New Relic, Inc., the SaaS-based cloud application performance management provider, announced that Pantheon, a platform provider for custom Drupal sites in the cloud, has selected New Relic as its web application management tool of choice, and is offering New Relic Standard free to their users.
TMCnet's Call Center Software Week in Review
Looking at the call center software news for the past week, TMC noted that Cegedim Relationship Management recently made an announcement that Mobile Intelligence has been completely implemented in Ferring Pharmaceuticals Company Limited.
Digitiliti Information Management Software Helps Morey Corporation Enhance Customer Service
Digitiliti, Inc., a provider of archive management software for optimization of unstructured data, announced that by deploying its digiLIBE and digiBAK software, Morey Corporation, an Electronics Manufacturing Services Company, has been able to control, manage, store, and archive its enterprise data storage as well as its information management systems.
Al-Sorayai Deploys Oracle Retail Applications for Its Furniture Retail Concept in Saudi Arabia
Al-Sorayai Group, a manufacturer of carpets and rugs, announced that for its new home furnishings retail concept, it deployed the Oracle Retail Merchandising and Stores applications in just six months. The company, which had decided to expand its business operations to include home furnishings, opted to implement the Oracle Retail Merchandising and Stores applications to drive the launch and expansion of its new furniture retail concept, HomeStyle, across Saudi Arabia.
Cegedim Relationship Management's Mobile Intelligence Implemented by Ferring Pharmaceuticals
Cegedim Relationship Management recently made an announcement that Mobile Intelligence has been completely implemented in Ferring Pharmaceuticals Company Limited. Mobile Intelligence has now been accepted as the centralized Customer Relationship Management (CRM) platform. It will help organize and implement primary and specialty commercial teams in China. This agreement is inclusive of OneKey, an accepted holistic healthcare professional (HCP) database.
Maximizer CRM 12 Advocated as a Complete CRM Solution
Customer relationship management is a buzz word in organizations these days, but with tons of CRM players in the market each ones prominence is debatable. Maximizer software introduced Maximizer CRM 12, which officials say is a complete CRM solution that understands the needs of the customers.
WorkForce Software Enters into a Strategic Partnership with SuccessFactors
Workforce Software, by entering into a strategic partnership with SuccessFactors, intends to provide solutions that address an organization's end-to-end workforce management needs.
Green Beacon Solutions Implements Microsoft Dynamics CRM for Boston Red Sox
Green Beacon Solutions, a provider of Microsoft Dynamics business solutions and business technology consulting and managed services, announced it implemented Microsoft Dynamics CRM for the Boston Red Sox.
TimeTrade Showcases Online Self-Service Appointment Scheduling Solutions
TimeTrade, a global provider of online appointment scheduling solutions, recently showcased its flagship, online customer experience management software solution TimeTrade Retail at Retail's Big Show (NRF Expo 2012).
New Partnership Formed Between TAS Group and Touchstone CRM
Touchstone CRM recently entered into a partnership with the TAS Group. This new partnership will enable Touchstone to expand both its solution and business intelligence offerings which will now come with an integrated sales effectiveness automation founded on the Dealmaker software from the TAS Group. Touchstone CRM is a business software and consultancy services provider as well as a Microsoft Dynamics Gold partner.
Epicor Introduces New Tablet App for Customer Engagement on the Retail Floor
While tablet computers had a few false starts (remember Apple's Newton?), the portable yet not-too-small devices are burning up the consumer electronics market. More and more businesses are finding uses for tablet computers as well, putting them into the hands of employees for whom it's impractical to remain tied to a desktop computer, but who required more functionality and a better interface than a smart phone.
PivotLink Intros Retail Customer Performance Management Application
PivotLink has unveiled its PivotLink Customer Performance Management application, a solution that allows online and omni-channel retailers to improve Customer Lifetime Value.
Home Builder Software to Participate at NAHB International Builders Show
HomeFront Software, a developer of construction management software for commercial and residential home builders, has confirmed its participation as an exhibitor at the NAHB International Builders Show (IBS) 2012.
Logic Solutions Releases Showcase, a Sales Application for iPad
Logic Solutions Inc announced the launch of Showcase, a solution for sales force automation. The target users of this tablet-based sales system are companies who sell their products through field sales representatives.
eVariant Rolls Out Red Carpet to New Chief Financial Officer James Orsillo
eVariant, a major provider of SaaS-based CRM/PRM and marketing automation solutions that accelerate patient volume growth and improve patient and provider communications, has recently appointed James Orsillo into the role of chief financial officer.
Meritage Boosts Business with Salt Lake City Real Estate Management Software Platform
Meritage Management, a residential real estate firm, announced that it was able to realize a remarkable increase in new leases over an eight-month period in 2011 owing to Salt Lake City Call Center real estate management software platform.
OpenPro Unveils Version 6.5 of Easy ERP and Enterprise Software
OpenPro, specializing in licensed Enterprise Resource Planning or ERP leveraging open source LAMP technology, announced the release of version 6.5 of Easy ERP and Enterprise Software.
Tigerpaw Introduces Customer Referral Program
Tigerpaw Software, a developer of business automation and service management software, has started a new Customer Referral Program to attract more customers.
TMCnet Call Center Software Week in Review
It's Friday, and that means it's once again time to wrap up the week's events in the world of call center software.
Fiitfu Intros Year-long CRM Training to Motivate Employees
Fiitfu CRM is a Web-based Customer Relationship Management system that firmly believes that "Fortune is in the Follow up." It adopted a committed year-long approach to help businesses move forward.
Calabrio Releases Latest Version of Workforce Optimization Software Suite
Calabrio, a provider of contact center workforce optimization software, announced the release of version 8.8 of the Calabrio ONE suite. Featuring significant enhancement to the supervisor role, the new version of the software provides supervisors with more capabilities in fewer clicks. Supervisors will have a clear view of performance data, and streamlined tools and workflows for team management.
ClickDimensions Launches Microsoft CRM Marketing eBook
ClickDimensions, a company specializing in marketing automation solutiond for Microsoft Dynamics CRM, has just unveiled a 60+ page Microsoft CRM Marketing Idea eBook.
Bioderma Spain Adopts Cegedim Relationship Management's Mobile Intelligence CRM Solution
A provider of customer relationship management (CRM) solutions for the life sciences industry Cegedim Relationship Management will now be providing Bioderma Spain with a CRM tool that will enable the leading dermocosmetic company to achieve its goal of offering the most comprehensive and patient centric solutions to skin care. In an effort to strengthen its market access strategies, Bioderma Spain is upgrading to Mobile Intelligence for iPad SaaS, as its centralized CRM platform. Bioderma is going to leverage Mobile Intelligence for iPad via Software as a Service for its Specialty commercial team and head office in Spain.
Don't Get Distracted by CRM Bells and Whistles and Forget the Basics
While customer relationship management (CRM) programs based on the plethora of solutions that are available in the market have helped a lot of organizations, it's been a tricky prospect for some organizations, who don't seem to use their CRM solutions in the best way possible to get the most out of it.
Marketing Results Expands its AIM deal with Affinity Gaming
Casino marketing and consulting agency Marketing Results, Inc. has expanded its Advanced Intelligence Marketing (AIM) license agreement with diversified gaming company, Affinity Gaming.
Overlay App Released for Salesforce.com for Small Registered Investment Advisors
A recently released "overlay" for customer relationship management (CRM) platform Salesforce.com will help small RIAs (Registered Investment Advisors) author and embed processes within Salesforce.com.
Small Businesses Now to Benefit from Infusionsoft Social Media Features
Infusionsoft recently made an announcement that they have brought on a new set of social media features. These have been added to its all-in-one sales and marketing software targeted at small businesses. The 8000 small business owners with Infusionsoft will now be able to share their content in a social manner. They will be able to gather leads from various social media channels. They will also have the chance to check on the efficacy of social activities and then be able to initiate socially based behavior reactions.
RMI Advantage Mobile Users Now Can Generate Quick Quoting with CRM
Avon, CT-based provider of enterprise rental, sales, and service solutions for mid-market companies, RMI Corporation announced the release of Contact Relationship Management (CRM) for ADVANTAGE Mobile users.
CallidusCloud Selected by Biotechnology Pioneer
The CallidusCloud Monaco SPM suite has been selected by a top global company in biotechnology. The performance of the global company's sales organization will be driven with CallidusCloud. An announcement in this regard has been made by cloud computing company, Callidus Software Inc. According to Callidus, the agreement between the two companies was signed in the fourth quarter of 2011.
TMCnet's Call Center Software Week in Review
It's the end of another week - the first of 2012 - so it's time to wrap up the week's goings-on in the world of call center software.
Veeva CRM Integrated with Group DCA's Digital Detailing Platform
Veeva Systems' Veeva CRM and Group DCA's digital detailing platform have combined in an effort to provide a new multi-channel selling solution with a single, integrated view of the customer. Group DCA created a comprehensive Digital Detailing solution for healthcare providers to access relevant product information anytime, via any browser. At present, the Group DCA eDetailing solution includes almost 200,000 physicians who have "opted in" to receive relevant eDetails.
Aero FCU Chooses CoreTrac's ResourceOne CRM/Sales Force Automation Solution
CoreTrac, Inc., a Texas-based provider of easy-to-use and affordable CRM/Sales Force Automation solutions and ResourceOne and LINK solutions for financial sector, announced that its ResourceOne offering has been chosen by Aero FCU, provider of innovative and best-in-class financial services to its customers, for deployment as a CRM/SFA solution. ResourceOne will help Aero FCU maximize on sales and marketing growth and help in enhancing its customer services offerings.
BestFit Rolls-Out Xactly Express Inside Their Salesforce CRM Deployment
BestFit - a mobile strategy and application developer - will be implementing Xactly Corp.'s sales compensation management software Xactly Express inside their Salesforce CRM deployment, quoted a recent press release.
Effik Implements Cegedim's Mobile Intelligence Analytics
Effik Spain, which is committed to expanding its innovation and delivering better patient outcomes in the therapeutic areas of contraception and pregnancy nutrition, has decided to deploy Cegedim's Mobile Intelligence Analytics and OneKey, the healthcare professional database for the iPad.
Avesis Chooses Napersoft CCM Software
Avesis, a premier developer of innovative and cost-effective programs that help its partners provide dental, vision and hearing benefits throughout the country has recently selected Napersoft CCM to improve member correspondence and the customer experience.
Chelsea Therapeutics Selects StayinFront for CRM Initiative
Chelsea Therapeutics has just chosen the StayinFront TouchRx mobile platform in ordr to monitor and manage field performance and overall management.
SugarSync Revamps iOS App
Making it easier than ever to sync your mobile photos and videos from your iPhone, iPad and iPod Touch to your computer, SugarSync has just released its free app.
Five9 Expands to New Office
Expansion is a good thing, and when your business needs to grow, it's generally proof that you're doing something right. Incorporating tools that allow your company to develop with ease is a great way to stay ahead of the curve. Take for the example the contact center industry where the ability to add work stations at a low cost is crucial to the expansion of an operation. By using a hosted solution contact centers can setup agents through a connected computer, giving them access to the tools they need while eliminating hardware upgrades in most cases.
Student Recruitment Manager from TargetX Helped Saint Joseph's University with Student Recruiting Process
Philadelphia's Jesuit university, Saint Joseph's University, recently invested in a CRM system, called The Student Recruitment Manager (SRM) from TargetX. This cloud-based customer relationship management system provides the basis of an electronic communications strategy that facilitates the recruitment of thousands of students to a wide assortment of specialized graduate programs.
RedHorse CRM Now Syncs with Android and iPhone
Version 4.2 of RedHorse CRM has been released by RedHorse Systems. The solution can be now used by road warriors and other remote users to answer an email or reschedule a meeting from the office or the mobile device. Double handling is eliminated as the action will be reflected in both places by the solution.
Soffront Software Inc. Redesigns its Mobile Application
For nineteen years, Soffront Software Inc. has been providing CRM solutions for small-to-medium sized companies. Because of its firm commitment to provide solutions that will enable users to easily access real-time business information within their CRM even when they are 'on the go', the company completely redesigned its mobile app.
Concur's Expense Reporting System and Veeva CRM Now Integrated
Veeva Systems has introduced a new integration between Concur's expense reporting system and Veeva CRM.
Northcore Technology Enables Health Services Executive Sourcing Pilot
Organizations world over are resorting to cost savings techniques and this has given an impetus to web-based sourcing and electronic procurement that could reduce purchase generating costs by 60 percent. Toward this end, the Irish Government Health Services Executive's (HSE) has selected Northcore Technologies' integrated sourcing and procurement solution.
ClearPath Invited for Institute for Human Resources Workshop
The Institute for Human Resources Virtual Workshop has invited ClearPath Workforce Management to share its expertise on "Industry Trends in Contingent Workforce Management." ClearPath will make its presentation on January 30 as part of the two day virtual conference. A series of workshops are being carried out for the IHR Contract Workforce & Talent Exchange Certification Program, with this workshop being the fourth program.
Akken Debuts New Version of the Akken Staffing Platform
Akken has unveiled the latest version of the Akken Staffing platform, which the company claims as the powerful, affordable and easy-to-use cloud-based business software platform.
Growth in Call Center on Demand Forces Five9 to Expand
The call center on demand space is experiencing a rise in demand - literally. According to a Mercury News report, call center on demand provider, Five9, is set to nearly double its size in the East Bay and will move hundreds of workers to San Ramon's Bishop Ranch business park.
Acumatica Collaborates with SIPD to Unveil New Add-on for its Cloud ERP Software
Cloud ERP software provider Acumatica, in association with Les Services SIPD, a company that specializes in accounting and ERP systems integration, training, support and customization in the province of Quebec, unveiled a barcode scanner physical inventory count add-on for Acumatica Cloud ERP software.
Hosted Contact Center Provider Five9 Reflects on 2011, Looks Forward to 2012
One of the fastest growing segments of the call center space is the hosted option, offering the software vital to the success of a customer service operation with no expensive installation or technology requisites. Five9 was one of the first to embrace the hosted method of call center technology distribution, and for them 2011 has been a year marked by growth and changes. With more and more companies embracing hosted technology, 2012 is poised to be an active one for the industry. Recently we had a chance to speak with Five9 to discuss the trends that marked this past year and the predictions that they're making for the next.
Really Simple Systems Announces Launch of New Mobile CRM Application for Medium and Small Sized Organizations
Really Simple Systems, a web based provider of customer relationship management solutions, has announced its latest offering, New Mobile CRM application, designed ideally for medium and small sized business customers. The company in its announcement stated that the new Web based CRM application has been developed to function with iPhones and Blackberries as well as Android or Windows based phones. The new mobile CRM solution can also be used over Internet-enabled smart devices and tablets.
Globecomm Receives Contract Modification from Multinational Client
Globecomm Systems, a global provider of communications solutions and services, has received a contract modification from a multinational organization.
SUMMUS Software Unveils Industry's First IT Software Asset Management Solution
SUMMUS Software, a provider of cost-effective and comprehensive cloud-based IT management solutions, has recently introduced the industry's first IT software asset management solution.
KFC and Pizza Hut Opts for Acumatica Cloud ERP
Kentucky Fried Chicken Management Pte Ltd and Pizza Hut Singapore Pte Ltd have chosen Acumatica Cloud ERP to replace an aging JD Edwards software deployment.
On The Heel of Its New Affiliation Program, Fiitfu Now Launches Team Savings Programs
A referral can go a long way to win a number of loyal clients and the CRM provider for network marketers. Fiitfu announced that it has now decided to give back for the valuable referrals by offering team saving programs.
KPMG Certifies BWise SaaS and Application Management Services for ISAE 3402 Type II
BWise, a provider of enterprise governance, risk management and compliance software solutions that allow organizations to track, measure and manage key organizational risks in one integrated system, has announced that its BWise SaaS and application management services have been certified by KPMG, an external auditor for the new International Standard on Assurance Engagements No. 3402 or ISAE 3402 Type II.
TierData Announces the Availability of AutoPilot 2.0
TierData, Inc., a provider of enterprise performance and data management software unveiled a new version of its data management solution, AutoPilot Performance Management Platform 2.0.
SpringCM Announces Integration with Salesforce Chatter
SpringCM, a provider of cloud enterprise content management, announced its integration with the salesforce.com social enterprise.
Sanjay Hiranandani Joins Paychex as VP of Information Technology Operations
Paychex, Inc., a premier provider of payroll, human resource and employee benefits solutions for small and medium-sized businesses, has appointed Sanjay Hiranandani as the new vice president of information technology operations.
SevOne Announces Deployment by TORA for Monitoring Its Trading Applications and for Maintaining Its System Reliability
SevOne, a provider of comprehensive real-time network monitoring, troubleshooting, and performance reporting solutiona, announced that TORA, provider of advanced trading technology and financial services, has deployed the SevOne solution. TORA deployed the SevOne solution to help in the systematic monitoring of the TORA Compass, the company's multi-broker multi-market trading platform. TORA decided to deploy SevOne to drive its quality assurance program and to ensure its system reliability.
Corsential Launches Modified Version of Insight and Action Portal
Corsential has unveiled a modified version of its flagship customer feedback reporting platform, Corsential Insight and Action Portal, having integrated it into a customer experience program.
Azzure IT Introduces Flexible 'Pay-Monthly' Scheme for ERP and CRM Solutions
Azzure, a provider of Microsoft Dynamics ERP, accounting and CRM solutions for improving business productivity and efficiencies, has announced a new flexible "pay-monthly" scheme for addressing the increasing demand from the industry for business solutions which are both cost-effective and flexible. Leveraging the new "pay-as-they-go" scheme, business customers will be able to deploy new systems and solutions without incurring any CAPEX.
Results Software, XpandedReports Announce Strategic Partnership to Create Advanced Reports Viewable Across Multiple Apps
To extend workflow efficiency via a highly flexible, streamlined solution for sharing and storing advanced QuickBooks reports across an organization, customer relationship management (CRM) and business solutions provider Results Software has inked a strategic partnership with SaaS application provider XpandedReports. This partnership will leverage the bi-directional integration between Results CRM and SmartVault, a cloud-based document management platform.
Asure Software Acquires Legiant
Asure Software, Inc., a provider of workforce management software, has acquired Legiant, an Austin, Texas-based provider of cloud computing time and attendance software and management services.
iDashboards v7.5 Redefines the Dashboard Experience
With more and more companies adopting business intelligence dashboards as a means to leverage information and analyze data, iDashboards redefined the dashboard experience by announcing the availability of iDashboards v7.5.
ALCATEL ONE TOUCH Embeds Currency Converter in Android Handsets
ALCATEL ONE TOUCH, which designs, develops, and markets a growing range of mobile and Internet products globally, entered into a partnership with OANDA, the first online provider of comprehensive currency exchange information, to provide Android users with a currency converter.
Microsoft Empowers Ariett's AP Invoice Automation Solution
Ariett AP Invoice Software-as-a-Service solutions are now available on the Microsoft's Windows Azure platform.
Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers
Organizations in the public sector need to be sure they are as responsive as possible to changes in economic, social and policy environments without losing sight of the need to provide better program delivery and citizen service. At the same time, organizations in the public sector also need to maintain their focus on streamlining program legislation automation.
CRMIT Achieves OPN Specialization Status
CRMIT Solutions, Oracle's CRM On Demand partner and a specialist in delivering SaaS based CRM solutions, achieved "Oracle Partner Network Specialization Status."
Quantros Unveils Clinical Business Intelligence Solution
Offering clinical decision-makers with the real-time, action-oriented data they need to address safety and quality events quickly and appropriately, Quantros has unveiled its IRIS Executive clinical business application.
ServiceSource Channel Sales Cloud Helps More Than 19,000 Channel Partner Subscribers
ServiceSource has announced that the company's Channel Sales Cloud application has been deployed on behalf of over 30 percent of ServiceSource customers to over 19,000 channel subscribers.
Momentum Credit Union Deployed Fiserv's Acumen Core Banking Solution
Fiserv, Inc., a global provider of financial services technology solutions, and a provider of business driven technology solutions for credit unions, recently deployed its Acumen core banking solution at the facility of Momentum Credit Union of Hamilton, Ontario, Canada.
CAI & IQubz Partner Lotus Domino & Microsoft Dynamics CRM Interconnectivity
Computer Architechs International Corporation or 'CAI,' a provider of consulting services in various sectors such as development, administration and integration services for the IBM Lotus software portfolio, has now announced that in collaboration with IQubz LLC., a specialist in development of Customer Relationship Management and Business Intelligence solutions, have accomplished the successful development and testing of two-way data integration between IBM Lotus Domino and Microsoft Dynamics CRM.
Salesforce.com Adds Social Marketing Capabilities
In an effort to roll more social media features into its popular cloud-based customer relationship management (CRM) solution, San Francisco-based Salesforce.com is announcing the release of Radian6 Social Marketing Cloud. The technology behind the new feature comes from Salesforce.com's acquisition of Radian 6 earlier this year.
BellHawk Systems Announces Availability of Upgraded Cloud-based MES System
BellHawk Systems recently made an announcement stating the availability of an upgraded product labeling module for its BellHawk cloud-based web-mobile manufacturing execution system. The main concern with shifting manufacturing execution systems to a cloud-based system is the efficiency with which to print out barcode labels on barcode printers. These refer to the printers that are placed in local manufacturing plants and which function from a remote server that runs the MES system virtually. This issue has been taken care with the new version of BellHawk V6.2.
SingerLewak Systems Joins Avectra Solution Partner Program
SingerLewak Systems has joined the Avectra Solution partner program.
Spectrami Sign Distributor Agreement with License Dashboard
Spectrami, a leading value added distributor, recently announced that it will now work as a distributor of License Dashboard, the UK-headquartered leading license management solutions provider, for its License Dashboard License Manager, License Dashboard Discovery and SAM Portal solutions across the Middle East region.
Demandbase Unveils Expanded Audience Classification Capability
Enabling marketers to personalize and optimize their websites and digital marketing programs more effectively to improve customer acquisition and customer retention, Demandbase has announced that its Real-Time Identification Service now includes enhanced audience classification capabilities for worldwide business web traffic.
Tenable Integrates its Security Products with Top Patch Management Solutions
Tenable Network Security has announced that the company's SecurityCenter and Vulnerability Scanner now integrate with the best of management solutions.
TMCnet Call Center Software Week in Review
There was a flurry of news activity in the call center software space during the week, with a majority it answering the question, "Do you have an app for that?" with a resounding "Yes we do now."
StayinFront's New Release Enhances Field Reps' Work Flow and Efficiency
StayinFront, a global provider of innovative customer relationship management solutions and mobile sales force tools, has caused quite a stir in the retail sector with its TouchCG solution. The latest release claims to provide sales reps with increased functionality in their every day jobs.
CTS Offers Six Construction Software Selection Challenges and Solutions
To provide construction companies with rock-solid advice to face the day to day challenges and to help construction professionals to manage all areas of finance and operations efficiently, CTS Guides, a publisher of construction software reviews, ratings and evaluation tools, has released a new report, titled "Report from the Front: Observations from a Veteran Construction Software Consultant."
INETCO Debuts INETCO Insight 5
Looking to gain an entry into the mainstream application performance monitoring space, INETCO has announced INETCO Insight 5.
SAVO Mobile Sales Productivity Application Runs on Amazon Kindle Fire
The SAVO Group, which specializes in sales enablement software and consultative services, announced that its SAVO Mobile is the first sales productivity application that runs on the new Amazon Kindle Fire device.
Canada-based Solutions Provider Avectra Signed on by Equation Technologies
Avectra is one of the leading Internet-based Social CRM providers in the realm of association and not-for-profit markets. They recently made an announcement that one of Canada's largest ERP value-added resellers had been signed on by them as an Avectra Solutions Provider.
Azorus's Customer Relationship Management (CRM) Solution to Be Deployed by the University of Westminster
Azorus Inc., a provider of Customer Relationship Management (CRM) solutions for higher education institutions, has announced that the University of Westminster has selected its CRM solution to help in the creation of improved processes for attracting and retaining its future student population.
Celerant Technology Announces Launch of Mobile Device and Tablet Compatible Back Office Retail Software
Celerant Technology, a provider of retail management software systems for retail industry clients, has announced the release of new mobile driven back office retail applications. The company's latest offerings have been designed to reduce the complexities of daily procedures and to bring down the time for carrying out back office functions and tasks. Celerant's mobile applications, which operate in a browser environment, have been developed to be mobile device and tablet compatible.
Sheetster Server PRO 4.1 offers Business Unparalleled Power and Flexibility,
Millions of spreadsheet users are veering away from desktop spreadsheet applications to online ones and Extentech Inc., a pioneer in the development of open source spreadsheet software and web services, is using this as an opportunity to offer businesses an upgraded version of its innovative Open source web spreadsheet server, Sheetster Server PRO 4.1.
Kolmisoft Releases Advanced Version of VoIP Softswitch for Telecom Sector
Kolmisoft, a global provider of advanced telecom billing and routing solutions and services to the telecommunication industry worldwide, recently released the latest version of MOR, its advanced VoIP Softswitch MOR. MOR 11, which comes with billing and routing functionality, has been designed to enable alternative telecoms to improve their voice services significantly.
Axonom Certification Achieved by Armanino Consulting
Certified Partner status with Axonom has been achieved by Armanino Consulting's Microsoft Dynamics CRM practice. Powertrak will now be provided by Armanino Consulting in collaboration with Axonom. Design and distribution processes for the high tech, medical device and configured manufacturing industries are streamlined with the enhancement solution to Microsoft Dynamics CRM, Powertrak.
Allot Communications Expands Proactive Analytics Suite to Include Mobile-Specific Metrics
Allot Communications announced that it has expanded its Proactive Analytics suite to encompass mobile-specific metrics.
Infuze Mobile Announces Launch of Its New Mobile App on the Salesforce.com AppExchange Mobile Platform
Infuze Mobile, Inc., a provider of social media and mobility solutions for enterprises and consumers, announced the launch of the ConnectSocial for Salesforce app, its new mobile app, over the salesforce.com AppExchange Mobile platform.
DSPanel Announces Availability of the Cloud Business Intelligence Solution, Canvas Online
DSPanel, a provider of end user focused business intelligence and structured financial planning solutions, has announced the availability of the Canvas Online cloud business intelligence solution for mid-market organizations. Canvas Online which is the latest addition to the DSPanel Performance Canvas Studio SaaS product line offers mid-market business customers with access to visualization, reporting and forecasting as well as budgeting, consolidation, and analytics tools.
Cameleon Software's App Now Available for Salesforce.com's AppExchange Mobile
Cameleon Software has introduced its latest mobile app on salesforce.com's AppExchange Mobile, extending the marketplace built for the social enterprise.
NICE Plans to Take Over Merced Systems
NICE has entered an agreement to acquire Merced Systems.
Transverse's TRACT Release Enhances Template-based Web Services
TRACT is equipped with subscription management, activity management, entitlements and personalization and it will better enable "Dynamic Revenue," the ability to tailor goods and services (and pricing and payment options).
FinancialForce.com's Timecard App for iPhone Launched on AppExchange
A new mobile app has been launched by FinancialForce.com on salesforce.com's AppExchange Mobile. For the first time, salesforce.com's social enterprise platform for employee social apps has been leveraged by the FinancialForce Timecards for the iPhone. All users of FinancialForce Professional Services Automation or PSA can avail FinancialForce Timecards for the iPhone for test drive on AppExchange Mobile. An announcement in this regard has been made by the cloud applications company, FinancialForce.com.
Microsoft Dynamics Marketplace Includes DBSync's Latest Tool
Microsoft has named DBSync LLC as a technology Early Adopter. The availability of DBSync's Microsoft Dynamics CRM Connector for Microsoft Dynamics CRM 2011 on Microsoft Dynamics Marketplace is instrumental for this recognition. Customers are able to streamline and automate business process with this new tool from DBSync. Information between Microsoft Dynamics CRM and other mission critical applications is integrated by the tool for the same. The tool from DBSync can be now availed from the Microsoft Dynamics Marketplace.
BMC Software Announces Mobile Self-Service App for Control-M Plus BI Enhancement
The use of mobile devices in the workplace is on the rise and in recognition of this growing demand for mobile access, business service management software provider BMC Software announced major business intelligence enhancements for its flagship workload automation solution, Control-M.
ContactPoint Launches Public Beta Version of LogMyCalls.Com
ContactPoint LLC has recently introduced a public beta version of LogMyCalls.com for companies seeking optimized performance management in their sales and marketing efforts.
Xactly Announces Release of New Mobile App on AppExchange Mobile from Salesforce.com
Xactly Corporation, provider of on-demand sales compensation and sales performance management (SPM) solutions, announced the release of the Xactly Express for iPad, its new mobile app on AppExchange Mobile from Salesforce.com, enterprise cloud computing company. The latest mobile app from Xactly has been designed to utilize the AppExchange Mobile which allows it to leverage the capabilities of the Force.com platform. Xactly Express for iPad has been made available for trials on the AppExchange Mobile. Customers of Xactly can also download the app for free at the Apple App Store.
GlobalOne Releases Packages for Driving Adoption of CRM Solutions
GlobalOne, provider of Software as a Service (SaaS), social collaboration and Cloud Computing solutions, has announced the release of GlobalOne Asset Management, GlobalOne Retail Banking and GlobalOne Wealth Management solutions to support faster implementation and adoption of cloud-based CRM solutions across the financial sector. GlobalOne's solutions have been designed to address data and business process integration problems that are typical to financial institutions.
TMCnet Call Center Software Week in Review
After an abbreviated business week due to the Thanksgiving holiday, the call center software market was again on fire with news of new solutions. If you found yourself too busy playing catch-up to keep up with the call center software news TMCnet reported in this space this week, here is a recap the some major highlights.
BonitaSoft Unveils New Original Equipment Manufacturing Agreement with Talend
BonitaSoft, provider of open source Business Process Management and workflow solutions, announced that it has entered into a new original equipment manufacturing agreement with Talend, provider of open source integration software. Under the terms of the agreement, Talend will be an authorized reseller for the Bonita Open Solution. Talend will resell the Bonita Open Solution as a part of the Talend Unified Platform under the label of Talend Enterprise BPM. The new agreement effectively builds on the existing partnership between BonitaSoft and Talend in which workflow management for the Master Data Management offering from Talend is driven by the Bonita Open Solution.
Actelion Pharmaceuticals Picks Cloud-Based Veeva CRM Solution
Switzerland-based Actelion Pharmaceuticals, a biopharmaceutical company, has tapped cloud-based Veeva CRM for 500 plus users worldwide. Veeva CRM will help the company integrate diverse selling teams, streamline sales reporting, and provide a rich iPad application. "Our search for a single, global CRM solution was driven by today's increasingly challenging business environment," Christoph Schmidt, head of Global Commercial Excellence at Actelion, said. "In order to compete, we need the tools that will enable us to gain a better understanding of our customer's needs and be more responsive."
EXaaS Call Center Service Launched by OKI
The EXaaS Call Center Service has been launched by OKI. This service is the latest addition to the EXaaS cloud computing services provided by OKI for the Japanese market. Corporate customers who do not want to purchase, operate and maintain their own facilities but still want to open and operate call centers will find this service beneficial.
Make Technologies Announces Upcoming SaaS Offering for Beta Testing
In a holistic approach to enterprise modernization, Make Technologies, a front runner in legacy modernization enterprise solutions, has attempted to go beyond 'the dashboard scenario' to help understand application portfolios better. To this end, it has announced an upcoming beta program, Appshot, that it claims is a revolutionary Software as a Service offering.
Catalyst Telecom Creates FastQuote for Resellers
Catalyst Telecom, a sales unit of specialty technology products distributor ScanSource, unveiled the FastQuote web-based efficiency tool that will enable resellers to make quick accurate quotes for end-user customers.
IceWarp Discovers Security Flaws in Google Translate
IceWarp has announced that the company has identified vulnerabilities in Google Translate API v2.
EarthLink Deploys FuseSource Fuse ESB
EarthLink has installed the Fuse ESB product from FuseSource as part of its customer relationship management infrastructure, FuseSource has announced.
Analytics in the Call Center
In the last five years, the role of analytics in call centers has advanced to the point where companies can better and more quickly identify patterns of call center agent and customer behavior. In part, this is because CRM and call center data systems are becoming better integrated with sales and service performance management software, offering complete dashboard views of customers down to the last interaction, with the most recent call center agent notes attached.
WatchGuard Technologies Announces New Small Business Security Appliance
As a solution to this very problem, WatchGuard Technologies, a company specializing in business security solutions, has recently released a new small business security appliance called the WatchGuard XTM 330.
Heartland Payment Systems' SmartLink Receives Gilbarco Passport Certification
Heartland Payment Systems, a payment processor in the U.S., claimed that it's SmartLink Managed ProPlatinum, ProPlus and Pro managed network services have received the Gilbarco Passport Certification from Gilbarco Veeder-Root.
BMC Software Announces New Capabilities to Provide Comprehensive Root Cause and Impact Analysis for Applications and Services
BMC Software announced the availability of new innovations that allows its Application Performance Management solution for a faster problem detection, isolation and better resolution. The new capability enables organizations to proactively detect and isolate the cause of problems for end-users.
Investing in CRM is a Good Proposition: Nucleus Research Analysis
Nucleus Research, a global provider of investigative, case-based technology research, highlighted the benefits of CRM (Customer Relationship Management) in its analysis and concluded that investing in a good CRM is worth every dollar spent on it.
Safety-Kleen Selects Microsoft Dynamics CRM 2011
Safety-Kleen Systems Inc., a North American environmental solutions company, has selected Microsoft Dynamics CRM 2011.
Aspera Expands its Leadership Team to Support Growth of its High-Speed Transport Platform
Aspera, a provider of fasp transport technology and software products, has expanded its leadership team by appointing Richard Heitmann as vice president of marketing and Mike Flathers as chief technologist of the Aspera Developer Platform.
Bluetree Homes Picks Lasso Data Systems CRM Home Builder Software Solutions
Lasso Data Systems, a provider of CRM home builder software solutions for the residential new-home industry, has been selected as Bluetree Homes' CRM sales software to manage prospects and purchaser information across its portfolio of residential communities serving the metropolitan Vancouver area.
SAS Announces Increase in Data Management Sales
Data management technologies from SAS are increasingly being selected by enterprises as the worth of accumulated data assets is recognized. The information foundation for the companies is created and maintained by SAS. This helps the companies to make better decisions. SAS is a top company in business analytics.
C3 - Callidus Software Annual Global Conference to Be Held in May 2012
Callidus Software Inc. is one of the leaders in Sales Performance Management (SPM). They recently announced that they would host their yearly conference, C3 (Callidus Customer Connections), between May 6-8, 2012, at the Aria Resort in the City Center, Las Vegas, Nevada. This conference is for their clients, partners, and industry thought leaders.
Informatica Cloud Express Receives Tremendous Client Appreciation
Informatica Corporation, the world's number one independent provider of data integration software, recently announced in a press release that its Informatica Cloud Express, the first cloud data integration service with monthly usage-based subscription pricing, has greatly helped small- to medium-sized organizations address their cloud integration needs.
Business Intelligence Feature to MetOne Portal Launched By MetTel
Metropolitan Telecommunications (MetTel) recently announced that it has enhanced its powerful MetOne Portal by releasing a new Business Intelligence tool that offers multi-location enterprises a new level control, savings and flexibility across regions and carriers.
Carrefour EDI/B2B Flow Management Outsourced via Generix Group on Demand Platform
Carrefour Group has been outsourcing its international EDI/B2B flow management through Generix Group On Demand platform for a year now. Herve Thoumyre, CIO of Carrefour Group and Jean-Charles Deconninck, CEO of Generix Group provided a first assessment report to highlight the advantages.
Protecode Introduces Enhanced Reporting Capabilities within Protecode System 4
The rise of Google's Android platform within a short span of time has once again proved the power of the open source software solutions. Flexibility, participation and, most importantly, freedom from paying a single penny makes the open source software products a much more favored option than the proprietary products for the consumers. While some time back a common user wasn't much aware of how powerful the open source solutions could prove to be, the success of Mozilla's web products, Joomla!'s content management system and Linux based operating systems has contributed a lot in generating overall awareness about the platform.
Hall County Public Safety Selects Tiburon to Go to the Cloud
Hall County, Georgia Public Safety has selected Tiburon to go to the cloud.
TMCnet Call Center Software Week in Review
November is proving to be an excellent month for call center management looking for new solutions to stay current and improve their call center operations. Like the previous week, this week TMCnet reporters were once again busy covering a host of new call center software offerings announced by their developers.
Otsuka Pharmaceutical Europe Selects Cegedim Relationship Management's Mobile Intelligence Software as a Service CRM Solution
Otsuka Pharmaceutical Europe Ltd. Has selected Cegedim Relationship's Management Mobile Intelligence SaaS as its next-generation CRM solution in nine countries, including the top five countries in Europe.
IObit Releases New Version Its Flagship Software Suite: Advanced SystemCare 5
IObit's Advanced SystemCare addresses these needs and has been custom designed to optimise, clean, protect and repair all PC's.The software now removes the tediousness out of the process, and has become the software of choice for many businesses and consumers across the globe.
IXACT Contact Real Estate CRM Now Features Gary David Hall's Trans-Plans
Web-based real estate customer relationship management (CRM) software provider IXACT Contact Solutions Inc. announced the availability of Gary David Hall's Trans-Plans on its real estate CRM, IXACT Contact.
PushToTest Launches Open Source SOA Knowledge Kits
Service Oriented Architecture (SOA) is a helpful approach in software development that enables enterprises to design the deliverable solutions as a number of services that are interoperable and mutually connected.
Nucleus Research Launches CRM Technology Value Matrix
Customer Relationship Management (CRM) has become a vital tool for enterprises of all sizes that helps them in comprehensive analysis and planning of overall strategy towards their customers.
Adaptive Computing Announces Availability of Its New TORQUE 4.0 Beta for HPC Jobs and Resource Management
Adaptive Computing, provider of cloud management solutions and HPC workload management systems, has announced that the TORQUE 4.0 beta version is now available. The beta 4.0 version of TORQUE has been designed as an open-source job and resource manager and is capable of providing petaflop scalability, reliability for HPC jobs and enterprise-ready speeds. Customers leveraging TORQUE will be able to control batch jobs as well as compute nodes in addition to being provided with ongoing information about the condition of nodes and workload status.
SugarCRM Announces Release of Sugar 6.3 Open CRM Platform for Community Developers
SugarCRM, customer relationship management (CRM) company, has released the Sugar 6.3 open CRM Platform which has been designed to support wider integration with third party applications, faster feedback enabling real-time collaboration and enhanced administrative control delivering users with a comprehensive viewing of projects and activities. An improved version of its community edition, the new Sugar 6.3 is the most flexible, intuitive and open CRM platform available in the market for community developers and customers.
Aspect Unified IP to Help Clearanswer Improve Contact Handling Quality
Clearanswer, one of the U.K.'s fastest growing contact center outsourcers, has selected Aspect Unified IP as its key strategic contact center technology platform to ensure the success of its ambitious growth plans. "Clearanswer is rapidly establishing a name for service excellence, great sales and customer service results in the highly competitive outsource marketplace," said Mark King, senior vice president, Europe and Africa, Aspect, in a press release.
Cagedim Mobile Intelligence for iPad Picked by Greek Pharma Company FarmaSyn
Cagedim Relationship Management announced that FarmaSyn SA has fully deployed its Mobile Intelligence for iPad solution. Cegedim Relationship Management specializes in Pharmaceutical Customer Relationship Management (CRM) and Data Management solutions for the life sciences industry.
Avangate Unveils SkyCommerce
Looking to enable software vendors to grow both online and offline sales and accelerate their time to market, Avangate has announced SkyCommerce, Avangate's new suite that integrates its advanced eCommerce and Channel Management SaaS-based modules.
Actian Publishes a New Survey
Looking to give a realistic picture of how Business Intelligence (BI) is perceived as well as its usage patterns within large enterprises, Actian has announced the results of a survey.
TCN to Offer Cloud Based Call Center Technologies Via Flexible User Contracts
TCN Inc., a global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions, has recently announced that as a part of its policy of adherence to the cloud technology, the company will now be able to roll out more flexible user contract for its clients.
Colocation America Collaborated with Kolmisoft for MOR VoIP Billing Software Solution
A surge in the Voice over IP (VoIP) market has resulted in the need for dependable connectivity and dedicated servers. In an effort to cater to the demands of telecom providers for reliable server up time, and easy-to-use VoIP billing and routing services, Colocation America, a U.S. data center provider, has collaborated with Kolmisoft, a development company specializing in delivering VoIP billing and routing solutions.
Real Estate Agents Using Technology Are Finding Success: Survey
Richer real estate agents in America are increasingly using CRM technology and social networks to bolster relationship with customers, moreso than their poorer counterparts.
Inova Solutions Introduces Incentive Program
To help the enterprise users track, analyze, record and manage calls, Inova Solutions has formally introduced its customer incentive program.
TMCnet Call Center Software Week in Review
Modern call centers thrive on the functions and capabilities offered by call center software. The key is staying abreast of what's current. This week, TMCnet reporters learned of a host of new call center software solution announcements and passed along all of the pertinent details to aid you in your decision making. In case you missed the coverage, here is a brief overview of some of TMCnet Contributors' reports.
Progress Software Enhances its RPM Suite
Progress Software has further enhanced its Progress Responsive Process Management (RPM) suite.
Maximizer Software's Latest CRM Software Leads with Social Networking Capability on Any Mobile Platforms
Maximizer Software, a provider of customer relationship management (CRM) and mobile CRM solutions, announced that it is leading with Mobile CRM for the Apple iPad and social networking capability in Maximizer CRM 12.
WorkSimple Introduces Agile Goals for Performance Management
To inculcate the new way to drive performance by individuals, small teams and large global organizations, WorkSimple, a company that makes goals social and performance results-driven, is making performance communication part of the stream.
Olympus Uses Sales-i Sales to Boost Sales
To improve sales effectiveness, productivity, and cycle times, Olympus Imported Auto Parts, has chosen the sales-i sales and customer intelligence system to increase sales visibility.
Future Simple's Base - The Free CRM and Sales Tracking Application
To help small businesses to manage their sales and customer relationships while keeping their cost low, Future Simple is releasing a powerful free version of their highly acclaimed Simple CRM and Sales Tracking application: Base.
Upcoming Webinar Examines the Benefits of Cloud Call Centers
If you're not familiar with exactly what a hosted call center can deliver, then consider joining us this Thursday November 10th at, 1:00 PM ET for a webinar that will seek to explain some of the finer points of hosted call centers.
Infor Announces Acquisition of New Product Lines from Single Source Systems
Infor, a provider of business application software serving more than 70,000 customers, has acquired new product lines from Single Source Systems, Inc., an Infor solution partner and leader in service management solutions.
Germany-Based eCONNEX Acquired by Avanade
A Germany-based company specializing in Microsoft Dynamics CRM consulting services, eCONNEX has been acquired by Avanade Inc. Avanade is therefore now one of Germany's top service providers for Microsoft Dynamics CRM. Avanade's breadth of CRM capabilities to customers across Europe have also been expanded by this acquisition. Avanade will now be offering both on-premise and cloud-based deployment options for Microsoft Dynamics CRM solutions. An announcement in this regard has been made by the business technology solutions and managed services provider, Avanade Inc.
Armanino Consulting Achieves CWR Mobility Partner Certification
Armanino Consulting, Microsoft Dynamics ERP Consulting partner and reseller to the CFO organization, announced that its Microsoft Dynamics CRM practice has achieved Certified Partner status with CWR Mobility.
CMS Consulting Unveils Infrastructure Guardian
CMS Consulting, a Microsoft Gold Certified partner, launched Infrastructure Guardian, a remote server, application and network monitoring solution.
Callidus Software ForceLogix Sales Coaching Solution Available for Trial Online
Callidus Software Inc., specializing in Sales Performance Management (SPM), announced the launch of its free trial and online signup service of its ForceLogix Sales Coaching solution.
Paciolan Launches New CRM Solution for College Athletics, Professional Sports and Performing Arts Organizations
Last week, Paciolan, a provider of venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America, announced the launch of its new Customer Relationship Management (CRM) solution.
Storage West Self Storage Picks Self Storage Manager from E-SoftSys
Storage West Self Storage, a company that owns and operates 45 self storage sites in Arizona, California, and Nevada, has recently picked Self Storage Manager and e-CRM solution from E-SoftSysto, for all its 45 Sites.
Infor10 CRM Enterprise Integrated with Orbis's MRM Software
Infor, a provider of business software and services, announced a partnership with Orbis Global, a provider of Marketing Resource Management (MRM) solutions.
Hosted Call Centers Offer More than Savings
The evolution of technology is an unstoppable force, and the production of a newer, more efficient and more powerful solution is something that all operations need to take into consideration as they look to upgrade their utilities. For the call center, timing a purchase has always been a matter of waiting until an appliance has advanced enough to justify the investment, and the need to streamline work process. Fortunately the hosted option is helping call center managers change the ways they outfit their staff and offers a number of tangible benefits in the process.
US Airways Brings Back Call Center Jobs from Overseas
US Airways recently announced the addition of 400 new hires to its workforce. Through this announcement, US Airways breathed fresh oxygen in an economy where plunging unemployment rate is a serious concern. More importantly, with the new hires, the organization has been able to bring back a substantial chunk of jobs that used to be previously handled outside of the United States.
Cypress Insurance Group Inc. Adopts MajescoMastek's STG Suite
Jacksonville, Florida-based Cypress Insurance Group Inc. will deploy MajescoMastek's STG Suite as its solution of choice to replace current multi-system legacy environment with a single system for processing of all products.
Business Automation Scripting Made Simple with RedHorse
RedHorse Systems, a developer of affordable small and medium sized business software, added considerable flexibility to automated Workflow by introducing an upgraded CRM.
Dealership Call Center Debuts New Tools for CRM
Managing customer expectations and tracking experiences is essential to fostering long-term brand relationships, especially for large purchases like automobiles and homes. Given the power of the social connected customer, ignoring what goes on outside the showroom is no longer a risk that auto dealers can make. This past week, Dealership Call Center, a division of Traffic Log Pro, released a new addition to its line designed to help handle the challenges of a connect customer base. Online Reputation Pro is a reputation management suite that gives dealerships a more comprehensive solution for tracking and addressing their online reputation.
E-conomic Can Integrate with Largest Selection of Accounting Apps
According to recent reports, Online accounting system E-conomic now has the world's largest selection of accounting apps that integrate with their system. Officials from E-conomic said in a statement that there has been a 40 percent increase in the number of apps over the past year, putting immense load on their API.
Ignify to Relocate Southern California Office to City of Long Beach
Ignify, a leading Microsoft Dynamics partner for enterprise resource planning (ERP), customer relationship management (CRM) and ecommerce software solutions will relocate its company's Southern California office to the City of Long Beach later this year.
Microsoft Dynamics CRM November 2011 Service Update Offers Customers Integrated Social Collaboration Tools
New Microsoft Dynamics CRM November 2011 service update for Microsoft Dynamics CRM Online and for on-premises and partner-hosted deployments has been announced by Microsoft Corp., provider of software, services, and solutions. Included within the service update are a set of integrated social collaboration tools, a unified Microsoft Office 365 experience, and new enterprise cloud capabilities. Customers will be provided with these features at no additional costs.
Convergys Implements Centralized Inventory Management for Virgin Media
Convergys Corporation, specializing in relationship management, announced that it has fully implemented centralized inventory management on its ICOMS cable, broadband and satellite solution for Virgin Media.
Accenture Duck Creek Software Supports Specialty Insurer's Development Initiatives
Industries and businesses that are underserved by the standard insurance products such as environmental liability, surplus lines property and primary and excess casualty, now have a specialty insurer to turn to, thanks to its deployment of a new software platform.
Verint's Workforce Optimization Solution Completes Cisco Verification Testing
Verint has announced that the company's 5th-generation workforce optimization (WFO) suite has now completed interoperability testing with Cisco's Unified Contact Center Enterprise (UCCE) 8.0 applications and Unified Communications Manager 8.5.
Noser Engineering Launches NOSERlifecycle Partnership for Application Lifecycle Management
Noser Engineering AG, the Swiss based global information technology consultancy, recently launched NOSERlifecycle Partnership for Application Lifecycle Management at the annual ALM-Talk in Zurich, Swtizerland. The NOSERlifecycle partnerships will be offered at several levels: NOSERlifecycle Potential; NOSERlifecycle Integration; NOSERlifecycle Projects & Solutions and NOSERlifecycle Brain Sourcing.
Callidus' Sales Performance Management Solution Powers LANDesk Software
Callidus Software, a provider of Sales Performance Management (SPM) solutions, announced that LANDesk Software, a provider of systems lifecycle management, endpoint security, and IT service management, has selected Callidus Monaco On Demand SPM suite and the ForceLogix Coaching solution to drive sales performance in North America.
Microsoft Makes Social Productivity Integral to CRM
Social CRM is the talk of the town these days - at least among tech giants like Oracle, Salesforce.com and now Microsoft.
Saying Humbug to Telephony Fraud
Every year billions of dollars worth of PBX fraud is perpetrated across almost every major industry. These days PBX systems are so widely available that many of its adopters are non-the wiser to the threats associated with fraud. Fraud can be something as simple as a staff member dialing long-distance on the company tab, or as sophisticated as attacks that forcibly enter VoIP systems to set up mailboxes or make calls from remote locations. Regardless of the level of skill employed by would-be scammers, PBX fraud is a pain that many companies know all too well.
TD Ameritrade Institutional1 Integrates Veo Advisor Platform with Salesforce CRM
According to a press release, TD Ameritrade Institutional1 has integrated its Veo advisor platform with Salesforce CRM and other third party systems. Including 50 automated workflows, the app streamlines daily tasks likes new account opening, client onboarding and data management functions, thus improving efficiency and client service. With the solution, advisors can easily access client data. The new app for Veo was built on Force.com, Salesforce.com's social enterprise platform for employeefacing apps.
3Seventy Launches New Mobile CRM Platform
3Seventy, a leading mobile Customer Relationship Management company, recently launched 3Seventy Local, a mobile CRM platform that provides enterprise mobile solutions at small business prices. 3Seventy is offering a free trial of its Local product and monthly packages starting at $64.95 per month.
cVidya Networks Receives TM Forum's Business Metrics Automation Certification for Revenue Assurance
cVidya Networks, the global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, has received TM Forum's Business Metrics Automation certification for revenue assurance. The first supplier to become certified in Business Metrics Automation Certification program, cVidya will participate in the Executive Dashboard for Data Analytics and Business Benchmarking Catalyst at Management World Americas 2011 in Orlando, Nov. 8-10.
Meteorix Announces Support for Partner Workday
Meteorix formally announced its support of Workday recently at Workday Rising 2011. Meteorix provides new SaaS-oriented COMPaaS offering along with other implementation, optimization and integration services to Workday customers, giving them a predictable and proven deployment plan to ensure success. It also offers a three year roadmap with a fixed bid pricing solution for Workday deployments.
ProspX Now Available on Salesforce.com's AppExchange
In a recent press release, on-demand search and sales collaboration solutions provider ProspX, Inc. recently announced that ProspX for Salesforce is now available on salesforce.com's AppExchange, the leading marketplace for business apps.
Certified Migration Program Launched by Jahia
A certified migration program has been launched by a provider of Java-based open source CMS solutions, Jahia. Secure migration to Jahia 6.5 from any former version of Jahia will be assisted with the new certified migration program. Organizations running any other solution available in the market will also be able to securely move to Jahia 6.5 with this program.
Microsoft ISV Partner Network Adds on Etelesolv
Etelesolv is one of Canada's leading names in Telecom Expense Management. They recently made an announcement that they are now a part of the Microsoft Partner Network. This position they have secured as an Independent Software Vendor (ISV).
Bright Computing Announces Partnership with PARATERA
PARATERA, a premier high performance computing software and services company, entered into a strategic partnership relation with Bright Computing, a leader in cluster management software.
ABB Ranked No.1 in Enterprise Asset Management Software Solutions
ABB, a power and automation technology group, announced it has been ranked the No.1 Enterprise Asset Management (EAM) software supplier across Asia and Latin America by ARC Advisory Group, a leading research and advisory firm.
Pegasystems Demonstrates Extension of CRM Offerings for CSPs at 4G World
Consistently providing outstanding customer service while achieving operational efficiencies and cost savings are coveted achievements of communications service providers. A new CRM unified desktop solution launched at 4G World this week by Pegasystems, Inc., one of the leaders in customer centricity software and the business process management (BPM) space, is designed to achieve these goals, the company said.
IBM Helps XO Reduce Churn via Predictive Analytics
In the business-to-consumer world, one of the most unpleasant realities management must face is customer churn: the defection of existing customers, who then have to be replaced with new customers. It's expensive: it costs many times more to find a new customer (via marketing and advertising) than it is to keep an existing customer happy. For this reason, businesses try to keep their churn - and therefore their customer defections - as low as possible.
SuiteLinq Now in Contract with Preferred Hotel Group for Advanced Guest-facing Technology in North American and European Markets
SuiteLinq is a provider of integrated content, connectivity and commerce solutions for the hospitality industry. They recently made an announcement that they had entered into contract with Preferred Hotel Group. This will make SuiteLinq their exclusive North American partner as well as their preferred European partner forguest-facing technology.
Avotus Announces Contract Renewal with One of the Largest Energy Companies
Avotus Corporation, a provider of intelligent communications management solutions and strategies, has renewed its contract with one of the largest energy companies.
Pegasystems Introduces New Unified Desktop Solution to Extend Its CRM Offering Within Communications and Media Markets
Pegasystems Inc., provider of Business Process Management (BPM) and software solutions for customer centricity, has announced the release of a new unified desktop solution to enhance the company's customer relationship management (CRM) offerings across the communications and media market segments.
Alinean Announces the Introduction of Interactive Content Connectors
Alinean is one of the leading makers of interactive content marketing and diagnostic sales tools targeted at business-to-business (B2B) solution providers. They recently announced the introduction of their Interactive Content Connectors. This was in San Francisco, at the Eloqua Experience event. This latest offering will help bring together Alinean-tools and CRM / Marketing Automation solutions. This includes salesforce.com as well as Eloqua and others.
ASUG Offers Free Admission to ASUG Community Focus 2011 This November
Internationally the largest independent SAP professionals community, The Americas' SAP Users' Group (ASUG) recently made an announcement on its intention to offer free admission to ASUG Community Focus 2011 that will be held at the Hilton Anaheim in Anaheim, California. This event is scheduled to be held between November 15 and 16.
IXACT Contact Solutions Enhances E-Mail Marketing Side of Real Estate CRM Solution
IXACT Contact Solutions, a provider of Web-based real estate customer relationship management (CRM) software, announced enhancements to the e-mail marketing side of the application.
Introducing Realtyna CRM for Real Estate Sector
Realtyna has introduced Realtyna CRM -a customer relationship management solution for the real estate field.
Keynote Systems and GoodData Announce Partnership to Provide On-Demand Business Intelligence Platform
Keynote Systems KEYN, a provider of Internet and mobile cloud monitoring and testing solutions, and GoodData, provider of cost-effective operational dashboards, advanced reporting and data warehousing, have announced the joint development of "GoodData for Keynote" integration solution. The GoodData-Keynote integration will be based on the Keynote Data Feed to provide enterprise IT organizations with pre-built, feature rich and interactive intelligence dashboards.
Hitachi Consulting, Roambi Deliver Mobile Solutions to Businesses
Hitachi Consulting and MeLLmo have inked a strategic global deal to bring innovative mobile business solutions to enterprises worldwide.
STR, newBrandAnalytics Launch Solution for Hospitality Industry
STR, a hotel industry benchmarking and research specialist, has signed a social media analytics partnership agreement with newBrandAnalytics.
GageIn Announces Launch of Its Business-grade Content Platform and Announces Raising Second Round of Angel Funding
GageIn, provider of enterprise solution which brings quality intelligence to business professionals, has announced the introduction of its content platform which has been designed to include integration with leading CRM and social business tools, and is capable of compiling targeted local news and information, and can easily import contacts and companies from LinkedIn and Salesforce.com.
Globoforce Introduces New Workshop Series for HR Leaders to Support Transformation of Company Culture
Globoforce, provider of SaaS-based employee recognition solutions, has announced a new series of workshops tilted, "Building Your Culture of Recognition," aimed at supporting HR heads in delivering wholesome unified company cultures to strengthen results for bottom-line business.
Bacula Systems Releases Linux Bare Metal Restore Feature
Bacula Systems is one of the leading global providers of commercial open source backup and restore software. The company recently announced the availability of its Linux bare metal restore feature. This new feature will now add fast and complete disaster recovery capability to its Bacula Enterprise Edition 4.0 and also goes on to complement Bacula Systems' existing bare metal recovery for Windows systems.
Kapow Software Announces Q1 Results
Kapow Software has announced their best fiscal Q1 in company history, ending September 30, 2011.
NetBoss Technologies and Watch4net Solutions Sign Strategic Reseller Agreement
NetBoss Technologies, Inc., an established supplier of network management software and service assurance solutions used to improve service quality and reduce operations costs in hundreds of networks servicing more than 300M subscribers worldwide, and Watch4net Solutions Inc., a leading performance management technology firm, have recently signed a Strategic Reseller Agreement.
Lexmark International Acquires Pallas Athena for more than $50M
According to a recent press release, printing and imaging solutions provider Lexmark International, Inc. has acquired Netherlands-based Pallas Athena, a leading provider of BPM, DOM and process mining software, for approximately $50.2 million. The transaction was done in cash.
Customer Relationships Metrics' DiAndrea Publishes EBook on Speech Analytics
A teacher of Quantitative Methods at the collegiate level, Carmit DiAndrea, Vice President of Analytics and Client Services of Customer Relationships Metrics, has released her latest ebook titled: Speech Analytics Secrets: Joining the Quality Assurance Revolution without the Risk.
OfficeBook Launches First Free Web-Based Business Management Suite
OfficeBook Inc., a privately held software development firm, recently launched OfficeBooks, the first completely free web-based business management suite that enables manufacturing businesses to manage their day-to-day operations in the cloud. The solution allows the organizations to keep information all in one place and access it whenever required.
Two Volt Information Systems Companies Team Up for MyAssist Improvements
Nice when you can keep it all in the family like that: Two Volt Information Sciences companies, VoltDelta and LSSiDATA, have teamed with MyAssist to provide Operator Assist and data services to the Ford Motor Company for its Ford SYNC in-vehicle information system.
ReadSoft Accounts Payable Automation Selected by Multinational Giant
A multinational telecom company based in Europe has extended its agreement for ReadSoft Accounts Payable Automation system, the company has announced. ReadSoft creates software that helps companies automate their document processes.
Peoplefluent Achieves Strong Year-Over-Year Sales Growth
Strong year-over-year sales growth has been announced by Peoplefluent. The company has experienced a 49 percent increase in bookings in its core product lines. Significant momentum in EMEA has also been announced by the company. In the third quarter alone, the company experienced a 194 percent revenue growth in the region. A unique combination of best-of-breed mobile and SaaS suite solutions for talent management, vendor management and workforce compliance and diversity are offered by Peoplefluent.
Workforce Scheduling Software Option from Five9 Offered
If you were looking for a good workforce scheduling software option in the cloud, the Five9 Workforce Management might be something you'd want to check out.
Chatter Box Call Center Forays Into New Markets
Chatter Box Call Center is providing specialized services for businesses that want to engage in information technology.
Maximizer CRM 12 Availability Announced by CRM Domain Solution Partner Maximizer
Maximizer is a CRM Solution provider and one of the leaders in the industry with powerful LinkedIn integration and built-in mobile and web access. The company recently announced the availability of Maximizer CRM 12.
CallCopy Named One of the Fastest-Growing Companies for Third Consecutive Year
CallCopy, a provider of call recording and contact center solutions, has been named as one of the fastest-growing privately-held companies for third consecutive year by Columbus Business First.
Sytel Announces Availability of It Dialing and IVR Components for Service Provider Customers of BroadSoft
Sytel Limited, provider of IP telephony and media infrastructure software for carriers, enterprises and hosted contact center providers, has announced the availability of its dialing and IVR components for service provider clients of BroadSoft, provider of residential and business Voice over IP (VoIP) applications
White Paper Explores Role of Software in Asset Performance Management
The recent economic crisis has left many an organization operating with frozen budgets. This creates a challenge for maintenance organizations as increased pressure is emerging from the demand to manage employee and plant safety, minimize asset downtime and reduce overall maintenance costs.
USB Sync Introduced by CompanionLink for HP Devices
HP devices running on webOS 2 or webOS 3 will now be provided with secure and direct USB sync by CompanionLink Software. These include the HP TouchPad and HP Veer. PC or web-based contacts, calendar, tasks and memos have been synchronized by CompanionLink 5 to all webOS smartphones and tablets.
Cloud Suite 7 Launched by Aplicor
The latest version of Cloud Suite 7 will be launched by Aplicor LLC at the Gartner Symposium ITxpo. Small and medium companies can benefit with this true cloud based CRM and Financial solution available in one simple, social and seamless suite. Aplicor is a global Cloud Based Business Software Company. The Gartner Symposium ITxpo will be held from October 16-20 in Orlando, Florida.
VSI Positioned in Gartner's Field Service Management Quadrant
Gartner Inc. has positioned Vertical Solutions Inc. (VSI) in the Niche Players quadrant of the 2011 "Magic Quadrant for Field Service Management." The "Magic Quadrant for CRM Customer Service Contact Centers" also includes VSI. An announcement in this regard has been made by the developer of CRM and service management solutions, VSI. Vendors are measured against a defined set of criteria for that marketplace by Gartner through its analysis. This analysis is depicted in the Magic Quadrant research reports.
Business Software, Inc. Offers Latest Version of SoftSell CRM Software to Laid-Off Solyndra Employees
Business Software, Inc., provider of payroll tax software, services and support, announced that the first 100 ex-employees of Solyndra, provider of solar power solutions, will be offered with the latest version of its SoftSell Customer Relationship Management (CRM) software free of cost. The company is hoping that its initiative will help drive other such offers from business establishments and from social networking companies to help the laid off employees of Solyndra.
PixtaSky Releases New Version of TrueEstimator
Cloud-based digital print management solutions provider PixtaSky has released a new version of TrueEstimator, a tool designed to create an accurate price quotes in multiple quantities resulting in profitability and efficiency for large format digital printers.
Neolane and the Marketing Store Announce New Partnership to Enhance Trigger-Based CRM/Loyalty Programs
Neolane, Inc., provider of conversational marketing technology, announced that it has entered into a partnership with The Marketing Store, a brand activation agency, to enable performance enhancements of The Marketing Store complex cross-channel communication and loyalty programs for the agency's clients.
Act-On Software Picks PowerDialer for Salesforce 4.0
Act-On Software, a company specializing in marketing automation and based on ease of rollout, feature set, support standards, industry has recently picked PowerDialer for Salesforce 4.0 to improve its sales results.
BI Survey 10 Examines the Success Rate of Mobile BI Products
Now in its tenth year of publication, The BI Survey is an annual report based on the world's largest vendor-independent survey of Business Intelligence and Performance Management users. In the latest report, BI Survey 10, published by BARC, new light is thrown on the extent to which mobile BI products are successful and why these are selected by real-world organizations.
US Channel Partner Cato Technologies to Deliver AuraPortal's Tools and Services
AURA, the global BPMS (Business Process Management Suite) provider has accepted Cato Technologies, a provider of cost-effective BPM solutions as its latest strategic partner.
Neustar Plans to Takeover TARGUSinfo
Neustar, a company specializing in network addressing, routing and policy management, has announced its plans to acquire TARGUSinfo, an independent provider of real-time, on-demand information and analytics services including Caller ID, for approximately $650 million in cash.
Xactly Reaches Out to Smaller Companies
Xactly, an on-demand sales compensation and sales performance management company, has been focused on larger, enterprise customers but is now also reaching out to smaller companies.
Star Analytics Releases Star Command Center
Provider of application process automation and integration software Star Analytics has announced the latest release of Star Command Center.
Oracle CRM On Demand Release 19 Innovation Pack Features New Capabilities
Oracle has revealed that the just unveiled Oracle CRM On Demand Release 19 Innovation Pack integrates hosted call center technologies and enterprise-marketing capabilities designed to drive revenue and productivity, reduce costs and improve the customer experience.
Boyer Sponsors PowerObject's PowerConnect CRM Event
Boyer & Associates, (Boyer) a leading provider of business management ERP solutions for mid-sized businesses, recently announced that it sponsored PowerObject's PowerConnect event, a one-day Microsoft Dynamics CRM educational conference held on Oct. 5, at the Metropolitan Ballroom in Minneapolis.
SMB Investment in SaaS-Based Business Intelligence Increases in India: AMI Partners
Investment in Software-as-a-Service (SaaS)-based Business Intelligence among small and medium businesses (SMB) will increase significantly in India in 2011, according to AMI Partners.
Chiesi Farmaceutici Spain Upgrades its CRM Solution
Chiesi Farmaceutici Spain will implement Cegedim Relationship Management Mobile Intelligence Software as a Service (SaaS) CRM Solution
BNP Paribas Bank Polska Selects Teradata's Aprimo Relationship Manager CRM Software Solution
Teradata, provider of database software, enterprise data warehousing, data warehouse appliances, and analytics solutions, announced that BNP Paribas Bank Polska SA, provider of banking and financial services across Europe, has selected its Aprimo Relationship Manager, customer relationship management software solution. The company in its announcement also added that by leveraging its CRM solution, BNP Paribas Bank Polska will be able to address the various financial requirements of its retail banking services users.
eluzzion CRM Supports Actavis Slovakia
Data3s' eluzzion CRM is supporting sales organization Actavis Slovakia.
Surge Consulting Develops New Software Product for Senior Care Software
U.S based software development and consulting firm Surge Consulting Group has announced the completion of new software as a service (SaaS)-based software product for Senior Care Software, Inc.
Sinclair IS Pharma Selects Cegedim Relationship Management's MI for its CRM Solution
According to a recent announcement made by Cegedim Relationship Management, international specialty pharmaceutical company Sinclair IS Pharma has successfully upgraded to MI for iPad (R), the next-generation CRM SaaS solution, for its commercial teams in the five largest European countries. With the solution, Sinclair IS Pharma will be able to get a comprehensive follow-up on daily activities of sales reps.
Total Administrative Services to Deploy Callidus's Monaco on Demand SPM Suite to Enhance Sales Performance across North America
Callidus Software Inc., provider of Sales Performance Management (SPM) and SaaS solutions, announced that the Callidus Monaco On Demand SPM suite has been selected for deployment by Total Administrative Services Corporation (TASC), provider of third-party administrative services, tax-saving services, and benefits administration. The Callidus Monaco On Demand SPM solutions will help Total Administrative Services in improving the performance of its sales organization for the North American region. Both companies entered into the agreement during the third quarter of 2011.
Hughes Telematics Leverages a Full Suite of Integrated Oracle Solutions
Oracle, a specialist in offering integrated business software and hardware systems, revealed that Hughes Telematics, Inc. is expanding its Oracle environment again by leveraging Oracle's Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution to deliver connected vehicle services, customer support and billing direct to consumers.