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Call Center SoftwareTMCnet Online CommunityCall Center Software Article ArchiveCall Center Solutions Provider Angel Reports 35 Percent Year-Over-Year Revenue Growth in 2011Customer engagement management (CEM) solutions provider Angel announced it has achieved 35 percent year-over-year revenue growth for the second year in a row. 2/15/2012 Alpha Real Property Investment Advisors Deploy SatuitCRM Alpha Real Property Investment Advisors, a part of London based Alpha Real Capital, has recently deployed SatuitCRM as its single integrated business system for its new business development and marketing teams. 2/15/2012 1CRM Corp. Rolls-Out info@hand System 7 1CRM Corp., a Vancouver, Canada-based SugarCRM developer, has released the latest version of its web-based customer relationship management (CRM system) - info@hand System 7. 2/14/2012 Blending: The Key to Broadening Call Center Quality without Additional Resources While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire. 2/14/2012 Bayshore Solutions and Tampa Bay Technology Forum will Highlight Tech Trends Bayshore Solutions, a Tampa, FL Web design firm, is partnering with the Tampa Bay Technology Forum to bring leading industry experts in CRM, systems integrations, website and marketing automation to the TBTF Tech Trends Event. 2/14/2012 Microsoft Announces Microsoft Dynamics CRM Mobile Users now have the provision to access the complete functionality of Microsoft Dynamics CRM from their smartphones with the newly released service update, Microsoft Dynamics CRM Mobile. 2/14/2012 Apkudo Device Analytics Software Released Apkudo announced the release of the Apkudo Device Analytics software that can be used to test Android smartphones and tablets before being sold to consumers. 2/13/2012 TMCnet's Call Center Software News Review Checking out the top stories in call center software recently, TMC reported that Jacada recently announced the launch of their latest product, the Jacada UI for CRM. This latest release, a user interface (UI) for CRM systems, is a unique product that has been specially designed to improve how call center agents interact with their existing CRM system, thereby improving the overall experience for the customer as well as the agent. 2/13/2012 Noble Systems Announces New Colocation Facility Noble Systems Corporation, a company specializing in unified contact center technology solutions, has expanded its base with a new colocation facility that offers secure, offsite centers. Company officials said that the new facility is housed with data and networking equipment to support the growing demand for cloud-based solutions including Noble Enterprise Hosted, Noble Messenger EC and Noble Cloud EC. 2/10/2012 AMI's Geo Planning Suite to Improve Sales in Small to Medium-sized Companies AMI-Partners has launched an innovative suite of products comprised in the SMB Geo Planning Suite (GPS) which will help to drive sales and streamline channel marketing. This latest innovation was in line with the companies 15 year tradition of enhancing sales capabilities of teams via targeting the SMB space. 2/9/2012 Mendix Reported Triple Digit Growth for 2011 Mendix, a company specializing in the application Platform-as-a-Service (PaaS) market, reported triple-digit growth for 2011. According to Mendix, 2011 has been the company's biggest growth year to date. The company attributed the achievement to international expansion and a surge in the demand for faster and easier business application delivery. 2/9/2012 Jacada Launches Jacada UI for CRM Jacada Inc. recently announced the launch of their latest product, the Jacada UI for CRM. This latest release, a user interface (UI) for CRM systems, is a unique product that has been specially designed to improve how call center agents interact with their existing CRM system, thereby improving the overall experience for the customer as well as the agent. 2/8/2012 Fiitfu CRM Solutions Comes with More Updates Fiitfu CRM Solutions, an online Customer Relationship Management system, announced more updates to its software. 2/7/2012 Waterfield Technologies and Voxeo Enter into Partnership Voxeo and Waterfield Technologies, a leading provider of customer service solutions, have announced solution to address top challenges facing financial institutions. 2/7/2012 CallPro CRM Bringing Call-Centric CRM to US Market through Global Partner Network As a part of its new global sales strategy, CallPro CRM, a subsidiary of UK based Quality System Solutions, has launched its new global Partner Program. 2/7/2012 Microsoft Dynamics CRM Software Available for iOS Devices in Q2 Service Update Microsoft announced Monday that it will release its next service update in second quarter of 2012 featuring the Microsoft Dynamics CRM software. 2/7/2012 Confirmit Receives Customer Interaction Solutions' Best Product Award from TMC Confirmit Horizons Version 16 is the recipient of the 2011Product of Year award from TMC's Customer Interaction Solutions. In a release, Rich Tehrani, CEO of TMC, said, "Confirmit was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Horizons v16 has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Confirmit has earned its place with this distinguished honor." 2/7/2012 Graphic House Buys KeyedIn Solutions' ERP SaaS Solution KeyedIn Solutions recently announced that Graphic House, Inc is the first customer to buy its DataSign ERP SaaS solution. The DataSign ERP SaaS solution was developed by Datacom International and is now being primarily controlled by KeyedIn Solutions, which took control of Datacom in January 2011. 2/7/2012 Shell FCU Improves Member Experience with ResourceOne CRM Solution from CoreTrac Shell FCU has selected the ResourceOne CRM/Sales Force Automation solution suite from CoreTrac, Inc to help enhance the customer experience for all its members. Shell FCU has become the latest company within the financial community to join CoreTrac's customer base. 2/7/2012 Leads360 Receives $15 million in Validation A recent round of funding lands Leads360 with some serious validation. $15 million worth. According to sources covering the press release, Volition Capital ended the round after joining the Rustic Canyon Partners who were already there lending support. Both growth equity firms are known to spot technology innovators that are leaders of their industries. Leads360 uses platform technology that allows telemarketers to develop leads, and now thanks to the hefty sum, Leads360 will further lead the market in telecommunication software. 2/6/2012 Sage CRM Gets International Address Validation from Postcode Anywhere Sage CRM will now feature a new international address auto-complete application from Postcode Anywhere. By leveraging the rapid postal code look-up together with auto-suggest technology, this free-to-download extension is able to complete address fields as the user types, enabling users to enter data at a faster and more accurate rate. 2/6/2012 AMC's CRM Connector Now Offered to Cisco CRM Connector Customers AMC Technology, a software development company specializing in multi-channel contact center integration software and also a member of Cisco Developer Network partners, assured that it will help customers to have a smooth transition from Cisco products to AMC. 2/6/2012 Albion Ventures Deploys CRM Tool from LexisNexis for Deal Tracking LexisNexis Enterprise Solutions recently announced that its LexisNexis InterAction CRM system has been implemented by Albion Ventures. This innovative customer relationship management (CRM) system will help Albion with its deal tracking, relationship management and also its marketing communications. 2/6/2012 PowerObjects Opens New Branch in Columbus, Ohio PowerObjects recently announced the inauguration of their new Columbus, Ohio branch. The company is a Microsoft Dynamics CRM (customer relationship management) solution provider and is continuing its expansion plans as a partner with Microsoft serving Dynamics CRM customers. In a release, Jim Sheehan, COO of PowerObjects said, "As the demand for successful Microsoft Dynamic CRM implementations continues to grow, so does PowerObjects." 2/6/2012 Xactly Express Plan Store Launched by Xactly Xactly Corporation recently announced the release of the Xactly Express Plan Store, which is a combination of specially designed sales compensation templates that are ideally suited for small and emerging businesses. This is the first time that a company has launched a pre-built plan of templates within a commission automation offering. 2/6/2012 Kunnect Launches First Free Call Center Solution Kunnect, a leading provider of cloud-based call center telephony solutions, recently unveiled the industry's first free call center solution, Kunnect FREE. Powered by Kunnect's XVP Hosted Call Center solution, it enables call centers to considerably reduce the costs associated with hosting, hardware and software. 2/6/2012 TMCnet's Call Center Software Week in Review Let's get you caught up on some of the top headlines in the call center software space this past week. 2/4/2012 Dell Empowers Schoolwires with its Integrated CRM Solutions In order to help improve efficiencies across the sales organization, Schoolwires, a provider of web-based solutions, selected Dell's integrated CRM solutions,which is uniquely packaged to offer turnkey, end-to-end services while leveraging existing software and technology investments. 2/3/2012 KnowledgeTree Introduces New Offer for SugarCRM Customers KnowledgeTree, the online document management solution provider, recently announced a new offer for customers of SugarCRM, the world's fastest-growing Customer Relationship Management (CRM) company. 2/3/2012 Desk.com: Making Customer Service Suck Less Salesforce.com has launched a new product called Desk.com which will guarantee better customer service for its clients. 2/3/2012 Blytheco Partners with SugarCRM Nationwide business solutions provider Blytheco has recently inked a new partnership agreement with SugarCRM, a customer relationship management (CRM) company, in order to offer SugarCRM to Blytheco's suite of business management solutions. Nationwide business solutions provider Blytheco has recently inked a new partnership agreement with SugarCRM, a customer relationship management (CRM) company, in order to offer SugarCRM to Blytheco's suite of business management solutions. 2/2/2012 SMTP Appoints Jorge Casas as Director of Business Development and Customer Service To boost its efforts of expanding its operations across Western Europe, cloud-based messaging and email delivery service provider SMTP, Inc. appointed Jorge Casas as its director of Business Development and Customer Service. Casas was working with Prestolite Electric LTD as Multilingual Customer Service and Export Supervisor for the regions of France, Southern Europe and Maghreb. 2/2/2012 Talisma CRM Solution to Expand Student Enrollment at University of Nebraska Campus Management Corp recently announced that its Talisma CRM solution has been selected for deployment at the University of Nebraska at Kearney to help enhance enrollment and graduation rates. 2/1/2012 TreeHouse's Reseller View PRM Offering Integrates with MS Dynamics CRM In order to help manage critical partner relationships and optimize the partner management processes, TreeHouse Interactive released a new integrated offering, Reseller View, a partner relationship management (PRM) offering for Microsoft Dynamics CRM. 2/1/2012 Anchor Retail Solutions Launches Job Board for Retail Professionals In an attempt to help job seekers find promising CRM job opportunities in the retail sector and employers find the suitable candidate, Anchor Retail Solutions recently introduced a new service-- a free industry-wide CRM Employment Board. 1/31/2012 Rite Aid to Leverage Cloud-based Workforce Management Solution WorkPlace Systems Inc. and the Axsium Group recently announced that Rite Aid, one of the nation's largest drugstore chains will be deploying the WorkPlace OnLine solution at all Rite Aid stores. Rite Aid has close to 4,700 stores spread across the nation and will use this cloud-based schedule and attendance management service to improve its services. 1/31/2012 Zwarenstein Named CFO of Five9 Five9, a company that provides cloud-based call center software, has appointed Barry Zwarenstein as its Chief Financial Officer. Zwarenstein previously served as CFO for multiple companies including, most recently, Smart Modular Technologies. 1/31/2012 VAI, Agile-Network Collaborate to Deliver End-to-End Shipping Solution Vormittag Associates, Inc. (VAI), an ERP software provider, and Agile Network, a provider of parcel and transportation management systems, announced a strategic alliance. 1/31/2012 TMCnet Call Center Software Week in Review It's the end of the week, and time for another wrap-up of the last five days' happenings in the world of call center software. 1/28/2012 Communication at Rockingham Memorial Hospital Enhanced with Amcom Software Amcom Software, Inc, a subsidiary of USA Mobility, Inc, recently announced that its advanced messaging and quality solutions will be used to strengthen the Cisco wireless VoIP foundation at the Rockingham Memorial Hospital (RMH). The hospital will leverage encrypted smartphone messaging, web-based directory, on-call scheduling as well as Amcom's emergency notification solutions to meet the needs of its mobile staff. 1/26/2012 Oracle Unveils Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics The new Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics are supposed to help utilities enhance field service efficiency, customer service and system reliability. 1/25/2012 Noodles & Company Deploys MuleSoft iOn to Automate HR Processes Noodles & Company, a casual restaurant chain in the U.S., recently adopted MuleSoft iON integration-as-a-platform-service (iPaaS) along with PeopleMatter, to organize and streamline its recruitment and on-boarding processes. 1/25/2012 Supply Chain Fusion Achieves Oracle Partner Network Specialization Supply Chain Fusion has achieved OPN Specialized status for Oracle Value Chain Planning - Demand Management. 1/25/2012 eWinery Solutions Unveils BI Reporting eWinery Solutions has announced that the company has introduced its new business intelligence, named "BI Reporting." 1/25/2012 World Vision Picks Blackbaud CRM The United States office of World Vision, the Christian humanitarian organization, has adapted Blackbaud's CRM to equip both its frontline fundraisers and donor-servicing teams. 1/25/2012 Channel Partners Benefit from Redesigned Talend Alliance Program Talend recently announced the launch of the Talend Alliance Program, a redesigned partner program made up of a number of benefits and services specifically designed to help systems integrators and value-added resellers develop and promote solutions together with Talend. This customized Talend Alliance Program will now enable organizations of all sizes to work together with Talend to bring the benefits of data, application and process integration to their customers. 1/25/2012 InvisibleCRM Creates IDE for Oracle CRM Desktop Development firm InvisibleCRM just announced that it will release InvisibleStudio toolset, an IDE for Oracle's CRM Desktop. The product in question is a powerful integrated development environment, or IDE, that allows developers to create their own products to personalize the experience in CRM Desktop, basing itself on the OutlookBridge platform by InvisibleCRM. The product's launch will first target CRM Desktop support, but it will not discount other similar products. InvisibleCRM says that it will add support for other products in later releases. 1/25/2012 LTC Supply Source Selects NetSol Technologies LTC Supply Source, an emerging partner in the long-term care industry's procure-to-pay arena based in Mesa, Ariz, has selected NetSol Technologies. The company is looking to implement the SAP purchasing platform and smartOCI Marketplace of NetSol's Vroozi division. 1/25/2012 'Microsoft Dynamics CRM 2011: Dashboards Cookbook' by Mark Aucoin Now Available from Packt Publishing Microsoft Dynamics CRM 2011 brings with it new interactive and flexible Dashboards. One can make use of this list that contains combinations of Charts, Lists, iFrames and Silverlight components to visualize CRM data and make available a light BI interface. A guide to Microsoft Dynamics CRM 2011 has been written by Microsoft Dynamics CRM MVP Mark Aucoin and is titled "Microsoft Dynamics CRM 2011 Dashboard Cookbook." This new book is a holistic guide that is filled with a selection of exciting that can be used to master Microsoft Dynamics CRM 2011 Dashboards. 1/24/2012 Cleverbridge Looks to Expand Asian Operations with New Appointment In keeping with its commitment to provide comprehensive service in Asia and around the globe, Cleverbridge, a full-service e-commerce partner for companies that sell software and SaaS, appointed Yosuke Ito as general manager in Japan. 1/23/2012 5 Steps to Making the Most of Marketing Automation Many businesses do not understand marketing automation, how it works and how to get maximum benefits from the process. MarketingAutomation.com, in an effort to address this problem, has created a Marketing Automation infographic, displaying how the ideal marketing automation should work. If implemented correctly, MarketingAutomation.com publisher Joe Martinico suggests that companies can double and triple their sales in short order. 1/23/2012 Canadian Real Estate Markets Use Lasso CRM to Sell Out Residential Projects Lasso Data Systems, a provider of CRM home builder and condo sales software solutions for the residential new-home industry, has announced that their CRM solution is helping Canadian developers, builders and marketing sales agencies to improve their businesses. 1/23/2012 Pantheon Provides New Relic App Management for Customers' Drupal Deployments New Relic, Inc., the SaaS-based cloud application performance management provider, announced that Pantheon, a platform provider for custom Drupal sites in the cloud, has selected New Relic as its web application management tool of choice, and is offering New Relic Standard free to their users. 1/23/2012 TMCnet's Call Center Software Week in Review Looking at the call center software news for the past week, TMC noted that Cegedim Relationship Management recently made an announcement that Mobile Intelligence has been completely implemented in Ferring Pharmaceuticals Company Limited. 1/21/2012 Digitiliti Information Management Software Helps Morey Corporation Enhance Customer Service Digitiliti, Inc., a provider of archive management software for optimization of unstructured data, announced that by deploying its digiLIBE and digiBAK software, Morey Corporation, an Electronics Manufacturing Services Company, has been able to control, manage, store, and archive its enterprise data storage as well as its information management systems. 1/20/2012 Al-Sorayai Deploys Oracle Retail Applications for Its Furniture Retail Concept in Saudi Arabia Al-Sorayai Group, a manufacturer of carpets and rugs, announced that for its new home furnishings retail concept, it deployed the Oracle Retail Merchandising and Stores applications in just six months. The company, which had decided to expand its business operations to include home furnishings, opted to implement the Oracle Retail Merchandising and Stores applications to drive the launch and expansion of its new furniture retail concept, HomeStyle, across Saudi Arabia. 1/20/2012 Cegedim Relationship Management's Mobile Intelligence Implemented by Ferring Pharmaceuticals Cegedim Relationship Management recently made an announcement that Mobile Intelligence has been completely implemented in Ferring Pharmaceuticals Company Limited. Mobile Intelligence has now been accepted as the centralized Customer Relationship Management (CRM) platform. It will help organize and implement primary and specialty commercial teams in China. This agreement is inclusive of OneKey, an accepted holistic healthcare professional (HCP) database. 1/20/2012 Maximizer CRM 12 Advocated as a Complete CRM Solution Customer relationship management is a buzz word in organizations these days, but with tons of CRM players in the market each ones prominence is debatable. Maximizer software introduced Maximizer CRM 12, which officials say is a complete CRM solution that understands the needs of the customers. 1/19/2012 WorkForce Software Enters into a Strategic Partnership with SuccessFactors Workforce Software, by entering into a strategic partnership with SuccessFactors, intends to provide solutions that address an organization's end-to-end workforce management needs. 1/19/2012 Green Beacon Solutions Implements Microsoft Dynamics CRM for Boston Red Sox Green Beacon Solutions, a provider of Microsoft Dynamics business solutions and business technology consulting and managed services, announced it implemented Microsoft Dynamics CRM for the Boston Red Sox. 1/19/2012 TimeTrade Showcases Online Self-Service Appointment Scheduling Solutions TimeTrade, a global provider of online appointment scheduling solutions, recently showcased its flagship, online customer experience management software solution TimeTrade Retail at Retail's Big Show (NRF Expo 2012). 1/19/2012 New Partnership Formed Between TAS Group and Touchstone CRM Touchstone CRM recently entered into a partnership with the TAS Group. This new partnership will enable Touchstone to expand both its solution and business intelligence offerings which will now come with an integrated sales effectiveness automation founded on the Dealmaker software from the TAS Group. Touchstone CRM is a business software and consultancy services provider as well as a Microsoft Dynamics Gold partner. 1/18/2012 Epicor Introduces New Tablet App for Customer Engagement on the Retail Floor While tablet computers had a few false starts (remember Apple's Newton?), the portable yet not-too-small devices are burning up the consumer electronics market. More and more businesses are finding uses for tablet computers as well, putting them into the hands of employees for whom it's impractical to remain tied to a desktop computer, but who required more functionality and a better interface than a smart phone. 1/18/2012 PivotLink Intros Retail Customer Performance Management Application PivotLink has unveiled its PivotLink Customer Performance Management application, a solution that allows online and omni-channel retailers to improve Customer Lifetime Value. 1/17/2012 Home Builder Software to Participate at NAHB International Builders Show HomeFront Software, a developer of construction management software for commercial and residential home builders, has confirmed its participation as an exhibitor at the NAHB International Builders Show (IBS) 2012. 1/17/2012 Logic Solutions Releases Showcase, a Sales Application for iPad Logic Solutions Inc announced the launch of Showcase, a solution for sales force automation. The target users of this tablet-based sales system are companies who sell their products through field sales representatives. 1/17/2012 eVariant Rolls Out Red Carpet to New Chief Financial Officer James Orsillo eVariant, a major provider of SaaS-based CRM/PRM and marketing automation solutions that accelerate patient volume growth and improve patient and provider communications, has recently appointed James Orsillo into the role of chief financial officer. 1/17/2012 Meritage Boosts Business with Salt Lake City Real Estate Management Software Platform Meritage Management, a residential real estate firm, announced that it was able to realize a remarkable increase in new leases over an eight-month period in 2011 owing to Salt Lake City Call Center real estate management software platform. 1/17/2012 OpenPro Unveils Version 6.5 of Easy ERP and Enterprise Software OpenPro, specializing in licensed Enterprise Resource Planning or ERP leveraging open source LAMP technology, announced the release of version 6.5 of Easy ERP and Enterprise Software. 1/17/2012 Tigerpaw Introduces Customer Referral Program Tigerpaw Software, a developer of business automation and service management software, has started a new Customer Referral Program to attract more customers. 1/16/2012 TMCnet Call Center Software Week in Review It's Friday, and that means it's once again time to wrap up the week's events in the world of call center software. 1/14/2012 Fiitfu Intros Year-long CRM Training to Motivate Employees Fiitfu CRM is a Web-based Customer Relationship Management system that firmly believes that "Fortune is in the Follow up." It adopted a committed year-long approach to help businesses move forward. 1/13/2012 Calabrio Releases Latest Version of Workforce Optimization Software Suite Calabrio, a provider of contact center workforce optimization software, announced the release of version 8.8 of the Calabrio ONE suite. Featuring significant enhancement to the supervisor role, the new version of the software provides supervisors with more capabilities in fewer clicks. Supervisors will have a clear view of performance data, and streamlined tools and workflows for team management. 1/13/2012 ClickDimensions Launches Microsoft CRM Marketing eBook ClickDimensions, a company specializing in marketing automation solutiond for Microsoft Dynamics CRM, has just unveiled a 60+ page Microsoft CRM Marketing Idea eBook. 1/13/2012 Bioderma Spain Adopts Cegedim Relationship Management's Mobile Intelligence CRM Solution A provider of customer relationship management (CRM) solutions for the life sciences industry Cegedim Relationship Management will now be providing Bioderma Spain with a CRM tool that will enable the leading dermocosmetic company to achieve its goal of offering the most comprehensive and patient centric solutions to skin care. In an effort to strengthen its market access strategies, Bioderma Spain is upgrading to Mobile Intelligence for iPad SaaS, as its centralized CRM platform. Bioderma is going to leverage Mobile Intelligence for iPad via Software as a Service for its Specialty commercial team and head office in Spain. 1/13/2012 Don't Get Distracted by CRM Bells and Whistles and Forget the Basics While customer relationship management (CRM) programs based on the plethora of solutions that are available in the market have helped a lot of organizations, it's been a tricky prospect for some organizations, who don't seem to use their CRM solutions in the best way possible to get the most out of it. 1/12/2012 Marketing Results Expands its AIM deal with Affinity Gaming Casino marketing and consulting agency Marketing Results, Inc. has expanded its Advanced Intelligence Marketing (AIM) license agreement with diversified gaming company, Affinity Gaming. 1/11/2012 Overlay App Released for Salesforce.com for Small Registered Investment Advisors A recently released "overlay" for customer relationship management (CRM) platform Salesforce.com will help small RIAs (Registered Investment Advisors) author and embed processes within Salesforce.com. 1/10/2012 Small Businesses Now to Benefit from Infusionsoft Social Media Features Infusionsoft recently made an announcement that they have brought on a new set of social media features. These have been added to its all-in-one sales and marketing software targeted at small businesses. The 8000 small business owners with Infusionsoft will now be able to share their content in a social manner. They will be able to gather leads from various social media channels. They will also have the chance to check on the efficacy of social activities and then be able to initiate socially based behavior reactions. 1/10/2012 RMI Advantage Mobile Users Now Can Generate Quick Quoting with CRM Avon, CT-based provider of enterprise rental, sales, and service solutions for mid-market companies, RMI Corporation announced the release of Contact Relationship Management (CRM) for ADVANTAGE Mobile users. 1/9/2012 CallidusCloud Selected by Biotechnology Pioneer The CallidusCloud Monaco SPM suite has been selected by a top global company in biotechnology. The performance of the global company's sales organization will be driven with CallidusCloud. An announcement in this regard has been made by cloud computing company, Callidus Software Inc. According to Callidus, the agreement between the two companies was signed in the fourth quarter of 2011. 1/9/2012 TMCnet's Call Center Software Week in Review It's the end of another week - the first of 2012 - so it's time to wrap up the week's goings-on in the world of call center software. 1/7/2012 Veeva CRM Integrated with Group DCA's Digital Detailing Platform Veeva Systems' Veeva CRM and Group DCA's digital detailing platform have combined in an effort to provide a new multi-channel selling solution with a single, integrated view of the customer. Group DCA created a comprehensive Digital Detailing solution for healthcare providers to access relevant product information anytime, via any browser. At present, the Group DCA eDetailing solution includes almost 200,000 physicians who have "opted in" to receive relevant eDetails. 1/6/2012 Aero FCU Chooses CoreTrac's ResourceOne CRM/Sales Force Automation Solution CoreTrac, Inc., a Texas-based provider of easy-to-use and affordable CRM/Sales Force Automation solutions and ResourceOne and LINK solutions for financial sector, announced that its ResourceOne offering has been chosen by Aero FCU, provider of innovative and best-in-class financial services to its customers, for deployment as a CRM/SFA solution. ResourceOne will help Aero FCU maximize on sales and marketing growth and help in enhancing its customer services offerings. 1/6/2012 BestFit Rolls-Out Xactly Express Inside Their Salesforce CRM Deployment BestFit - a mobile strategy and application developer - will be implementing Xactly Corp.'s sales compensation management software Xactly Express inside their Salesforce CRM deployment, quoted a recent press release. 1/6/2012 Effik Implements Cegedim's Mobile Intelligence Analytics Effik Spain, which is committed to expanding its innovation and delivering better patient outcomes in the therapeutic areas of contraception and pregnancy nutrition, has decided to deploy Cegedim's Mobile Intelligence Analytics and OneKey, the healthcare professional database for the iPad. 1/6/2012 Avesis Chooses Napersoft CCM Software Avesis, a premier developer of innovative and cost-effective programs that help its partners provide dental, vision and hearing benefits throughout the country has recently selected Napersoft CCM to improve member correspondence and the customer experience. 1/5/2012 Chelsea Therapeutics Selects StayinFront for CRM Initiative Chelsea Therapeutics has just chosen the StayinFront TouchRx mobile platform in ordr to monitor and manage field performance and overall management. 1/5/2012 SugarSync Revamps iOS App Making it easier than ever to sync your mobile photos and videos from your iPhone, iPad and iPod Touch to your computer, SugarSync has just released its free app. 1/5/2012 Five9 Expands to New Office Expansion is a good thing, and when your business needs to grow, it's generally proof that you're doing something right. Incorporating tools that allow your company to develop with ease is a great way to stay ahead of the curve. Take for the example the contact center industry where the ability to add work stations at a low cost is crucial to the expansion of an operation. By using a hosted solution contact centers can setup agents through a connected computer, giving them access to the tools they need while eliminating hardware upgrades in most cases. 1/5/2012 Student Recruitment Manager from TargetX Helped Saint Joseph's University with Student Recruiting Process Philadelphia's Jesuit university, Saint Joseph's University, recently invested in a CRM system, called The Student Recruitment Manager (SRM) from TargetX. This cloud-based customer relationship management system provides the basis of an electronic communications strategy that facilitates the recruitment of thousands of students to a wide assortment of specialized graduate programs. 1/5/2012 RedHorse CRM Now Syncs with Android and iPhone Version 4.2 of RedHorse CRM has been released by RedHorse Systems. The solution can be now used by road warriors and other remote users to answer an email or reschedule a meeting from the office or the mobile device. Double handling is eliminated as the action will be reflected in both places by the solution. 1/4/2012 Soffront Software Inc. Redesigns its Mobile Application For nineteen years, Soffront Software Inc. has been providing CRM solutions for small-to-medium sized companies. Because of its firm commitment to provide solutions that will enable users to easily access real-time business information within their CRM even when they are 'on the go', the company completely redesigned its mobile app. 1/4/2012 Concur's Expense Reporting System and Veeva CRM Now Integrated Veeva Systems has introduced a new integration between Concur's expense reporting system and Veeva CRM. 1/4/2012 Northcore Technology Enables Health Services Executive Sourcing Pilot Organizations world over are resorting to cost savings techniques and this has given an impetus to web-based sourcing and electronic procurement that could reduce purchase generating costs by 60 percent. Toward this end, the Irish Government Health Services Executive's (HSE) has selected Northcore Technologies' integrated sourcing and procurement solution. 1/3/2012 ClearPath Invited for Institute for Human Resources Workshop The Institute for Human Resources Virtual Workshop has invited ClearPath Workforce Management to share its expertise on "Industry Trends in Contingent Workforce Management." ClearPath will make its presentation on January 30 as part of the two day virtual conference. A series of workshops are being carried out for the IHR Contract Workforce & Talent Exchange Certification Program, with this workshop being the fourth program. 12/30/2011 Akken Debuts New Version of the Akken Staffing Platform Akken has unveiled the latest version of the Akken Staffing platform, which the company claims as the powerful, affordable and easy-to-use cloud-based business software platform. 12/29/2011 Growth in Call Center on Demand Forces Five9 to Expand The call center on demand space is experiencing a rise in demand - literally. According to a Mercury News report, call center on demand provider, Five9, is set to nearly double its size in the East Bay and will move hundreds of workers to San Ramon's Bishop Ranch business park. 12/28/2011 Acumatica Collaborates with SIPD to Unveil New Add-on for its Cloud ERP Software Cloud ERP software provider Acumatica, in association with Les Services SIPD, a company that specializes in accounting and ERP systems integration, training, support and customization in the province of Quebec, unveiled a barcode scanner physical inventory count add-on for Acumatica Cloud ERP software. 12/27/2011 Hosted Contact Center Provider Five9 Reflects on 2011, Looks Forward to 2012 One of the fastest growing segments of the call center space is the hosted option, offering the software vital to the success of a customer service operation with no expensive installation or technology requisites. Five9 was one of the first to embrace the hosted method of call center technology distribution, and for them 2011 has been a year marked by growth and changes. With more and more companies embracing hosted technology, 2012 is poised to be an active one for the industry. Recently we had a chance to speak with Five9 to discuss the trends that marked this past year and the predictions that they're making for the next. 12/27/2011 Really Simple Systems Announces Launch of New Mobile CRM Application for Medium and Small Sized Organizations Really Simple Systems, a web based provider of customer relationship management solutions, has announced its latest offering, New Mobile CRM application, designed ideally for medium and small sized business customers. The company in its announcement stated that the new Web based CRM application has been developed to function with iPhones and Blackberries as well as Android or Windows based phones. The new mobile CRM solution can also be used over Internet-enabled smart devices and tablets. 12/27/2011 Globecomm Receives Contract Modification from Multinational Client Globecomm Systems, a global provider of communications solutions and services, has received a contract modification from a multinational organization. 12/27/2011 SUMMUS Software Unveils Industry's First IT Software Asset Management Solution SUMMUS Software, a provider of cost-effective and comprehensive cloud-based IT management solutions, has recently introduced the industry's first IT software asset management solution. 12/27/2011 KFC and Pizza Hut Opts for Acumatica Cloud ERP Kentucky Fried Chicken Management Pte Ltd and Pizza Hut Singapore Pte Ltd have chosen Acumatica Cloud ERP to replace an aging JD Edwards software deployment. 12/20/2011 On The Heel of Its New Affiliation Program, Fiitfu Now Launches Team Savings Programs A referral can go a long way to win a number of loyal clients and the CRM provider for network marketers. Fiitfu announced that it has now decided to give back for the valuable referrals by offering team saving programs. 12/20/2011 KPMG Certifies BWise SaaS and Application Management Services for ISAE 3402 Type II BWise, a provider of enterprise governance, risk management and compliance software solutions that allow organizations to track, measure and manage key organizational risks in one integrated system, has announced that its BWise SaaS and application management services have been certified by KPMG, an external auditor for the new International Standard on Assurance Engagements No. 3402 or ISAE 3402 Type II. 12/20/2011 TierData Announces the Availability of AutoPilot 2.0 TierData, Inc., a provider of enterprise performance and data management software unveiled a new version of its data management solution, AutoPilot Performance Management Platform 2.0. 12/20/2011 SpringCM Announces Integration with Salesforce Chatter SpringCM, a provider of cloud enterprise content management, announced its integration with the salesforce.com social enterprise. 12/20/2011 Sanjay Hiranandani Joins Paychex as VP of Information Technology Operations Paychex, Inc., a premier provider of payroll, human resource and employee benefits solutions for small and medium-sized businesses, has appointed Sanjay Hiranandani as the new vice president of information technology operations. 12/20/2011 SevOne Announces Deployment by TORA for Monitoring Its Trading Applications and for Maintaining Its System Reliability SevOne, a provider of comprehensive real-time network monitoring, troubleshooting, and performance reporting solutiona, announced that TORA, provider of advanced trading technology and financial services, has deployed the SevOne solution. TORA deployed the SevOne solution to help in the systematic monitoring of the TORA Compass, the company's multi-broker multi-market trading platform. TORA decided to deploy SevOne to drive its quality assurance program and to ensure its system reliability. 12/19/2011 Corsential Launches Modified Version of Insight and Action Portal Corsential has unveiled a modified version of its flagship customer feedback reporting platform, Corsential Insight and Action Portal, having integrated it into a customer experience program. 12/19/2011 Azzure IT Introduces Flexible 'Pay-Monthly' Scheme for ERP and CRM Solutions Azzure, a provider of Microsoft Dynamics ERP, accounting and CRM solutions for improving business productivity and efficiencies, has announced a new flexible "pay-monthly" scheme for addressing the increasing demand from the industry for business solutions which are both cost-effective and flexible. Leveraging the new "pay-as-they-go" scheme, business customers will be able to deploy new systems and solutions without incurring any CAPEX. 12/19/2011 Results Software, XpandedReports Announce Strategic Partnership to Create Advanced Reports Viewable Across Multiple Apps To extend workflow efficiency via a highly flexible, streamlined solution for sharing and storing advanced QuickBooks reports across an organization, customer relationship management (CRM) and business solutions provider Results Software has inked a strategic partnership with SaaS application provider XpandedReports. This partnership will leverage the bi-directional integration between Results CRM and SmartVault, a cloud-based document management platform. 12/19/2011 Asure Software Acquires Legiant Asure Software, Inc., a provider of workforce management software, has acquired Legiant, an Austin, Texas-based provider of cloud computing time and attendance software and management services. 12/16/2011 iDashboards v7.5 Redefines the Dashboard Experience With more and more companies adopting business intelligence dashboards as a means to leverage information and analyze data, iDashboards redefined the dashboard experience by announcing the availability of iDashboards v7.5. 12/14/2011 ALCATEL ONE TOUCH Embeds Currency Converter in Android Handsets ALCATEL ONE TOUCH, which designs, develops, and markets a growing range of mobile and Internet products globally, entered into a partnership with OANDA, the first online provider of comprehensive currency exchange information, to provide Android users with a currency converter. 12/14/2011 Microsoft Empowers Ariett's AP Invoice Automation Solution Ariett AP Invoice Software-as-a-Service solutions are now available on the Microsoft's Windows Azure platform. 12/14/2011 Release of Oracle's Siebel CRM Public Sector 8.2.2 Shows Commitment to Government Customers Organizations in the public sector need to be sure they are as responsive as possible to changes in economic, social and policy environments without losing sight of the need to provide better program delivery and citizen service. At the same time, organizations in the public sector also need to maintain their focus on streamlining program legislation automation. 12/14/2011 CRMIT Achieves OPN Specialization Status CRMIT Solutions, Oracle's CRM On Demand partner and a specialist in delivering SaaS based CRM solutions, achieved "Oracle Partner Network Specialization Status." 12/13/2011 Quantros Unveils Clinical Business Intelligence Solution Offering clinical decision-makers with the real-time, action-oriented data they need to address safety and quality events quickly and appropriately, Quantros has unveiled its IRIS Executive clinical business application. 12/13/2011 ServiceSource Channel Sales Cloud Helps More Than 19,000 Channel Partner Subscribers ServiceSource has announced that the company's Channel Sales Cloud application has been deployed on behalf of over 30 percent of ServiceSource customers to over 19,000 channel subscribers. 12/13/2011 Momentum Credit Union Deployed Fiserv's Acumen Core Banking Solution Fiserv, Inc., a global provider of financial services technology solutions, and a provider of business driven technology solutions for credit unions, recently deployed its Acumen core banking solution at the facility of Momentum Credit Union of Hamilton, Ontario, Canada. 12/13/2011 CAI & IQubz Partner Lotus Domino & Microsoft Dynamics CRM Interconnectivity Computer Architechs International Corporation or 'CAI,' a provider of consulting services in various sectors such as development, administration and integration services for the IBM Lotus software portfolio, has now announced that in collaboration with IQubz LLC., a specialist in development of Customer Relationship Management and Business Intelligence solutions, have accomplished the successful development and testing of two-way data integration between IBM Lotus Domino and Microsoft Dynamics CRM. 12/12/2011 Salesforce.com Adds Social Marketing Capabilities In an effort to roll more social media features into its popular cloud-based customer relationship management (CRM) solution, San Francisco-based Salesforce.com is announcing the release of Radian6 Social Marketing Cloud. The technology behind the new feature comes from Salesforce.com's acquisition of Radian 6 earlier this year. 12/12/2011 BellHawk Systems Announces Availability of Upgraded Cloud-based MES System BellHawk Systems recently made an announcement stating the availability of an upgraded product labeling module for its BellHawk cloud-based web-mobile manufacturing execution system. The main concern with shifting manufacturing execution systems to a cloud-based system is the efficiency with which to print out barcode labels on barcode printers. These refer to the printers that are placed in local manufacturing plants and which function from a remote server that runs the MES system virtually. This issue has been taken care with the new version of BellHawk V6.2. 12/12/2011 SingerLewak Systems Joins Avectra Solution Partner Program SingerLewak Systems has joined the Avectra Solution partner program. 12/12/2011 Spectrami Sign Distributor Agreement with License Dashboard Spectrami, a leading value added distributor, recently announced that it will now work as a distributor of License Dashboard, the UK-headquartered leading license management solutions provider, for its License Dashboard License Manager, License Dashboard Discovery and SAM Portal solutions across the Middle East region. 12/12/2011 Demandbase Unveils Expanded Audience Classification Capability Enabling marketers to personalize and optimize their websites and digital marketing programs more effectively to improve customer acquisition and customer retention, Demandbase has announced that its Real-Time Identification Service now includes enhanced audience classification capabilities for worldwide business web traffic. 12/12/2011 Tenable Integrates its Security Products with Top Patch Management Solutions Tenable Network Security has announced that the company's SecurityCenter and Vulnerability Scanner now integrate with the best of management solutions. 12/12/2011 TMCnet Call Center Software Week in Review There was a flurry of news activity in the call center software space during the week, with a majority it answering the question, "Do you have an app for that?" with a resounding "Yes we do now." 12/10/2011 StayinFront's New Release Enhances Field Reps' Work Flow and Efficiency StayinFront, a global provider of innovative customer relationship management solutions and mobile sales force tools, has caused quite a stir in the retail sector with its TouchCG solution. The latest release claims to provide sales reps with increased functionality in their every day jobs. 12/7/2011 CTS Offers Six Construction Software Selection Challenges and Solutions To provide construction companies with rock-solid advice to face the day to day challenges and to help construction professionals to manage all areas of finance and operations efficiently, CTS Guides, a publisher of construction software reviews, ratings and evaluation tools, has released a new report, titled "Report from the Front: Observations from a Veteran Construction Software Consultant." 12/7/2011 INETCO Debuts INETCO Insight 5 Looking to gain an entry into the mainstream application performance monitoring space, INETCO has announced INETCO Insight 5. 12/7/2011 SAVO Mobile Sales Productivity Application Runs on Amazon Kindle Fire The SAVO Group, which specializes in sales enablement software and consultative services, announced that its SAVO Mobile is the first sales productivity application that runs on the new Amazon Kindle Fire device. 12/6/2011 Canada-based Solutions Provider Avectra Signed on by Equation Technologies Avectra is one of the leading Internet-based Social CRM providers in the realm of association and not-for-profit markets. They recently made an announcement that one of Canada's largest ERP value-added resellers had been signed on by them as an Avectra Solutions Provider. 12/6/2011 Azorus's Customer Relationship Management (CRM) Solution to Be Deployed by the University of Westminster Azorus Inc., a provider of Customer Relationship Management (CRM) solutions for higher education institutions, has announced that the University of Westminster has selected its CRM solution to help in the creation of improved processes for attracting and retaining its future student population. 12/6/2011 Celerant Technology Announces Launch of Mobile Device and Tablet Compatible Back Office Retail Software Celerant Technology, a provider of retail management software systems for retail industry clients, has announced the release of new mobile driven back office retail applications. The company's latest offerings have been designed to reduce the complexities of daily procedures and to bring down the time for carrying out back office functions and tasks. Celerant's mobile applications, which operate in a browser environment, have been developed to be mobile device and tablet compatible. 12/6/2011 Sheetster Server PRO 4.1 offers Business Unparalleled Power and Flexibility, Millions of spreadsheet users are veering away from desktop spreadsheet applications to online ones and Extentech Inc., a pioneer in the development of open source spreadsheet software and web services, is using this as an opportunity to offer businesses an upgraded version of its innovative Open source web spreadsheet server, Sheetster Server PRO 4.1. 12/6/2011 Kolmisoft Releases Advanced Version of VoIP Softswitch for Telecom Sector Kolmisoft, a global provider of advanced telecom billing and routing solutions and services to the telecommunication industry worldwide, recently released the latest version of MOR, its advanced VoIP Softswitch MOR. MOR 11, which comes with billing and routing functionality, has been designed to enable alternative telecoms to improve their voice services significantly. 12/6/2011 Axonom Certification Achieved by Armanino Consulting Certified Partner status with Axonom has been achieved by Armanino Consulting's Microsoft Dynamics CRM practice. Powertrak will now be provided by Armanino Consulting in collaboration with Axonom. Design and distribution processes for the high tech, medical device and configured manufacturing industries are streamlined with the enhancement solution to Microsoft Dynamics CRM, Powertrak. 12/6/2011 Allot Communications Expands Proactive Analytics Suite to Include Mobile-Specific Metrics Allot Communications announced that it has expanded its Proactive Analytics suite to encompass mobile-specific metrics. 12/6/2011 Infuze Mobile Announces Launch of Its New Mobile App on the Salesforce.com AppExchange Mobile Platform Infuze Mobile, Inc., a provider of social media and mobility solutions for enterprises and consumers, announced the launch of the ConnectSocial for Salesforce app, its new mobile app, over the salesforce.com AppExchange Mobile platform. 12/6/2011 DSPanel Announces Availability of the Cloud Business Intelligence Solution, Canvas Online DSPanel, a provider of end user focused business intelligence and structured financial planning solutions, has announced the availability of the Canvas Online cloud business intelligence solution for mid-market organizations. Canvas Online which is the latest addition to the DSPanel Performance Canvas Studio SaaS product line offers mid-market business customers with access to visualization, reporting and forecasting as well as budgeting, consolidation, and analytics tools. 12/6/2011 Cameleon Software's App Now Available for Salesforce.com's AppExchange Mobile Cameleon Software has introduced its latest mobile app on salesforce.com's AppExchange Mobile, extending the marketplace built for the social enterprise. 12/6/2011 NICE Plans to Take Over Merced Systems NICE has entered an agreement to acquire Merced Systems. 12/6/2011 Transverse's TRACT Release Enhances Template-based Web Services TRACT is equipped with subscription management, activity management, entitlements and personalization and it will better enable "Dynamic Revenue," the ability to tailor goods and services (and pricing and payment options). 12/5/2011 FinancialForce.com's Timecard App for iPhone Launched on AppExchange A new mobile app has been launched by FinancialForce.com on salesforce.com's AppExchange Mobile. For the first time, salesforce.com's social enterprise platform for employee social apps has been leveraged by the FinancialForce Timecards for the iPhone. All users of FinancialForce Professional Services Automation or PSA can avail FinancialForce Timecards for the iPhone for test drive on AppExchange Mobile. An announcement in this regard has been made by the cloud applications company, FinancialForce.com. 12/5/2011 Microsoft Dynamics Marketplace Includes DBSync's Latest Tool Microsoft has named DBSync LLC as a technology Early Adopter. The availability of DBSync's Microsoft Dynamics CRM Connector for Microsoft Dynamics CRM 2011 on Microsoft Dynamics Marketplace is instrumental for this recognition. Customers are able to streamline and automate business process with this new tool from DBSync. Information between Microsoft Dynamics CRM and other mission critical applications is integrated by the tool for the same. The tool from DBSync can be now availed from the Microsoft Dynamics Marketplace. 12/5/2011 BMC Software Announces Mobile Self-Service App for Control-M Plus BI Enhancement The use of mobile devices in the workplace is on the rise and in recognition of this growing demand for mobile access, business service management software provider BMC Software announced major business intelligence enhancements for its flagship workload automation solution, Control-M. 12/5/2011 ContactPoint Launches Public Beta Version of LogMyCalls.Com ContactPoint LLC has recently introduced a public beta version of LogMyCalls.com for companies seeking optimized performance management in their sales and marketing efforts. 12/5/2011 Xactly Announces Release of New Mobile App on AppExchange Mobile from Salesforce.com Xactly Corporation, provider of on-demand sales compensation and sales performance management (SPM) solutions, announced the release of the Xactly Express for iPad, its new mobile app on AppExchange Mobile from Salesforce.com, enterprise cloud computing company. The latest mobile app from Xactly has been designed to utilize the AppExchange Mobile which allows it to leverage the capabilities of the Force.com platform. Xactly Express for iPad has been made available for trials on the AppExchange Mobile. Customers of Xactly can also download the app for free at the Apple App Store. 12/5/2011 GlobalOne Releases Packages for Driving Adoption of CRM Solutions GlobalOne, provider of Software as a Service (SaaS), social collaboration and Cloud Computing solutions, has announced the release of GlobalOne Asset Management, GlobalOne Retail Banking and GlobalOne Wealth Management solutions to support faster implementation and adoption of cloud-based CRM solutions across the financial sector. GlobalOne's solutions have been designed to address data and business process integration problems that are typical to financial institutions. 12/5/2011 TMCnet Call Center Software Week in Review After an abbreviated business week due to the Thanksgiving holiday, the call center software market was again on fire with news of new solutions. If you found yourself too busy playing catch-up to keep up with the call center software news TMCnet reported in this space this week, here is a recap the some major highlights. 12/3/2011 BonitaSoft Unveils New Original Equipment Manufacturing Agreement with Talend BonitaSoft, provider of open source Business Process Management and workflow solutions, announced that it has entered into a new original equipment manufacturing agreement with Talend, provider of open source integration software. Under the terms of the agreement, Talend will be an authorized reseller for the Bonita Open Solution. Talend will resell the Bonita Open Solution as a part of the Talend Unified Platform under the label of Talend Enterprise BPM. The new agreement effectively builds on the existing partnership between BonitaSoft and Talend in which workflow management for the Master Data Management offering from Talend is driven by the Bonita Open Solution. 12/2/2011 Actelion Pharmaceuticals Picks Cloud-Based Veeva CRM Solution Switzerland-based Actelion Pharmaceuticals, a biopharmaceutical company, has tapped cloud-based Veeva CRM for 500 plus users worldwide. Veeva CRM will help the company integrate diverse selling teams, streamline sales reporting, and provide a rich iPad application. "Our search for a single, global CRM solution was driven by today's increasingly challenging business environment," Christoph Schmidt, head of Global Commercial Excellence at Actelion, said. "In order to compete, we need the tools that will enable us to gain a better understanding of our customer's needs and be more responsive." 12/2/2011 EXaaS Call Center Service Launched by OKI The EXaaS Call Center Service has been launched by OKI. This service is the latest addition to the EXaaS cloud computing services provided by OKI for the Japanese market. Corporate customers who do not want to purchase, operate and maintain their own facilities but still want to open and operate call centers will find this service beneficial. 12/1/2011 Make Technologies Announces Upcoming SaaS Offering for Beta Testing In a holistic approach to enterprise modernization, Make Technologies, a front runner in legacy modernization enterprise solutions, has attempted to go beyond 'the dashboard scenario' to help understand application portfolios better. To this end, it has announced an upcoming beta program, Appshot, that it claims is a revolutionary Software as a Service offering. 12/1/2011 Catalyst Telecom Creates FastQuote for Resellers Catalyst Telecom, a sales unit of specialty technology products distributor ScanSource, unveiled the FastQuote web-based efficiency tool that will enable resellers to make quick accurate quotes for end-user customers. 12/1/2011 IceWarp Discovers Security Flaws in Google Translate IceWarp has announced that the company has identified vulnerabilities in Google Translate API v2. 12/1/2011 EarthLink Deploys FuseSource Fuse ESB EarthLink has installed the Fuse ESB product from FuseSource as part of its customer relationship management infrastructure, FuseSource has announced. 12/1/2011 Analytics in the Call Center In the last five years, the role of analytics in call centers has advanced to the point where companies can better and more quickly identify patterns of call center agent and customer behavior. In part, this is because CRM and call center data systems are becoming better integrated with sales and service performance management software, offering complete dashboard views of customers down to the last interaction, with the most recent call center agent notes attached. 12/1/2011 WatchGuard Technologies Announces New Small Business Security Appliance As a solution to this very problem, WatchGuard Technologies, a company specializing in business security solutions, has recently released a new small business security appliance called the WatchGuard XTM 330. 12/1/2011 Heartland Payment Systems' SmartLink Receives Gilbarco Passport Certification Heartland Payment Systems, a payment processor in the U.S., claimed that it's SmartLink Managed ProPlatinum, ProPlus and Pro managed network services have received the Gilbarco Passport Certification from Gilbarco Veeder-Root. 12/1/2011 BMC Software Announces New Capabilities to Provide Comprehensive Root Cause and Impact Analysis for Applications and Services BMC Software announced the availability of new innovations that allows its Application Performance Management solution for a faster problem detection, isolation and better resolution. The new capability enables organizations to proactively detect and isolate the cause of problems for end-users. 11/30/2011 Investing in CRM is a Good Proposition: Nucleus Research Analysis Nucleus Research, a global provider of investigative, case-based technology research, highlighted the benefits of CRM (Customer Relationship Management) in its analysis and concluded that investing in a good CRM is worth every dollar spent on it. 11/30/2011 Safety-Kleen Selects Microsoft Dynamics CRM 2011 Safety-Kleen Systems Inc., a North American environmental solutions company, has selected Microsoft Dynamics CRM 2011. 11/30/2011 Aspera Expands its Leadership Team to Support Growth of its High-Speed Transport Platform Aspera, a provider of fasp transport technology and software products, has expanded its leadership team by appointing Richard Heitmann as vice president of marketing and Mike Flathers as chief technologist of the Aspera Developer Platform. 11/30/2011 Bluetree Homes Picks Lasso Data Systems CRM Home Builder Software Solutions Lasso Data Systems, a provider of CRM home builder software solutions for the residential new-home industry, has been selected as Bluetree Homes' CRM sales software to manage prospects and purchaser information across its portfolio of residential communities serving the metropolitan Vancouver area. 11/29/2011 SAS Announces Increase in Data Management Sales Data management technologies from SAS are increasingly being selected by enterprises as the worth of accumulated data assets is recognized. The information foundation for the companies is created and maintained by SAS. This helps the companies to make better decisions. SAS is a top company in business analytics. 11/23/2011 C3 - Callidus Software Annual Global Conference to Be Held in May 2012 Callidus Software Inc. is one of the leaders in Sales Performance Management (SPM). They recently announced that they would host their yearly conference, C3 (Callidus Customer Connections), between May 6-8, 2012, at the Aria Resort in the City Center, Las Vegas, Nevada. This conference is for their clients, partners, and industry thought leaders. 11/23/2011 Informatica Cloud Express Receives Tremendous Client Appreciation Informatica Corporation, the world's number one independent provider of data integration software, recently announced in a press release that its Informatica Cloud Express, the first cloud data integration service with monthly usage-based subscription pricing, has greatly helped small- to medium-sized organizations address their cloud integration needs. 11/22/2011 Business Intelligence Feature to MetOne Portal Launched By MetTel Metropolitan Telecommunications (MetTel) recently announced that it has enhanced its powerful MetOne Portal by releasing a new Business Intelligence tool that offers multi-location enterprises a new level control, savings and flexibility across regions and carriers. 11/22/2011 Carrefour EDI/B2B Flow Management Outsourced via Generix Group on Demand Platform Carrefour Group has been outsourcing its international EDI/B2B flow management through Generix Group On Demand platform for a year now. Herve Thoumyre, CIO of Carrefour Group and Jean-Charles Deconninck, CEO of Generix Group provided a first assessment report to highlight the advantages. 11/21/2011 Protecode Introduces Enhanced Reporting Capabilities within Protecode System 4 The rise of Google's Android platform within a short span of time has once again proved the power of the open source software solutions. Flexibility, participation and, most importantly, freedom from paying a single penny makes the open source software products a much more favored option than the proprietary products for the consumers. While some time back a common user wasn't much aware of how powerful the open source solutions could prove to be, the success of Mozilla's web products, Joomla!'s content management system and Linux based operating systems has contributed a lot in generating overall awareness about the platform. 11/21/2011 Hall County Public Safety Selects Tiburon to Go to the Cloud Hall County, Georgia Public Safety has selected Tiburon to go to the cloud. 11/21/2011 TMCnet Call Center Software Week in Review November is proving to be an excellent month for call center management looking for new solutions to stay current and improve their call center operations. Like the previous week, this week TMCnet reporters were once again busy covering a host of new call center software offerings announced by their developers. 11/19/2011 Otsuka Pharmaceutical Europe Selects Cegedim Relationship Management's Mobile Intelligence Software as a Service CRM Solution Otsuka Pharmaceutical Europe Ltd. Has selected Cegedim Relationship's Management Mobile Intelligence SaaS as its next-generation CRM solution in nine countries, including the top five countries in Europe. 11/18/2011 IObit Releases New Version Its Flagship Software Suite: Advanced SystemCare 5 IObit's Advanced SystemCare addresses these needs and has been custom designed to optimise, clean, protect and repair all PC's.The software now removes the tediousness out of the process, and has become the software of choice for many businesses and consumers across the globe. 11/18/2011 IXACT Contact Real Estate CRM Now Features Gary David Hall's Trans-Plans Web-based real estate customer relationship management (CRM) software provider IXACT Contact Solutions Inc. announced the availability of Gary David Hall's Trans-Plans on its real estate CRM, IXACT Contact. 11/17/2011 PushToTest Launches Open Source SOA Knowledge Kits Service Oriented Architecture (SOA) is a helpful approach in software development that enables enterprises to design the deliverable solutions as a number of services that are interoperable and mutually connected. 11/17/2011 Nucleus Research Launches CRM Technology Value Matrix Customer Relationship Management (CRM) has become a vital tool for enterprises of all sizes that helps them in comprehensive analysis and planning of overall strategy towards their customers. 11/17/2011 Adaptive Computing Announces Availability of Its New TORQUE 4.0 Beta for HPC Jobs and Resource Management Adaptive Computing, provider of cloud management solutions and HPC workload management systems, has announced that the TORQUE 4.0 beta version is now available. The beta 4.0 version of TORQUE has been designed as an open-source job and resource manager and is capable of providing petaflop scalability, reliability for HPC jobs and enterprise-ready speeds. Customers leveraging TORQUE will be able to control batch jobs as well as compute nodes in addition to being provided with ongoing information about the condition of nodes and workload status. 11/16/2011 SugarCRM Announces Release of Sugar 6.3 Open CRM Platform for Community Developers SugarCRM, customer relationship management (CRM) company, has released the Sugar 6.3 open CRM Platform which has been designed to support wider integration with third party applications, faster feedback enabling real-time collaboration and enhanced administrative control delivering users with a comprehensive viewing of projects and activities. An improved version of its community edition, the new Sugar 6.3 is the most flexible, intuitive and open CRM platform available in the market for community developers and customers. 11/16/2011 Aspect Unified IP to Help Clearanswer Improve Contact Handling Quality Clearanswer, one of the U.K.'s fastest growing contact center outsourcers, has selected Aspect Unified IP as its key strategic contact center technology platform to ensure the success of its ambitious growth plans. "Clearanswer is rapidly establishing a name for service excellence, great sales and customer service results in the highly competitive outsource marketplace," said Mark King, senior vice president, Europe and Africa, Aspect, in a press release. 11/15/2011 Cagedim Mobile Intelligence for iPad Picked by Greek Pharma Company FarmaSyn Cagedim Relationship Management announced that FarmaSyn SA has fully deployed its Mobile Intelligence for iPad solution. Cegedim Relationship Management specializes in Pharmaceutical Customer Relationship Management (CRM) and Data Management solutions for the life sciences industry. 11/14/2011 Avangate Unveils SkyCommerce Looking to enable software vendors to grow both online and offline sales and accelerate their time to market, Avangate has announced SkyCommerce, Avangate's new suite that integrates its advanced eCommerce and Channel Management SaaS-based modules. 11/14/2011 Actian Publishes a New Survey Looking to give a realistic picture of how Business Intelligence (BI) is perceived as well as its usage patterns within large enterprises, Actian has announced the results of a survey. 11/14/2011 TCN to Offer Cloud Based Call Center Technologies Via Flexible User Contracts TCN Inc., a global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions, has recently announced that as a part of its policy of adherence to the cloud technology, the company will now be able to roll out more flexible user contract for its clients. 11/14/2011 Colocation America Collaborated with Kolmisoft for MOR VoIP Billing Software Solution A surge in the Voice over IP (VoIP) market has resulted in the need for dependable connectivity and dedicated servers. In an effort to cater to the demands of telecom providers for reliable server up time, and easy-to-use VoIP billing and routing services, Colocation America, a U.S. data center provider, has collaborated with Kolmisoft, a development company specializing in delivering VoIP billing and routing solutions. 11/14/2011 Real Estate Agents Using Technology Are Finding Success: Survey Richer real estate agents in America are increasingly using CRM technology and social networks to bolster relationship with customers, moreso than their poorer counterparts. 11/14/2011 Inova Solutions Introduces Incentive Program To help the enterprise users track, analyze, record and manage calls, Inova Solutions has formally introduced its customer incentive program. 11/14/2011 TMCnet Call Center Software Week in Review Modern call centers thrive on the functions and capabilities offered by call center software. The key is staying abreast of what's current. This week, TMCnet reporters learned of a host of new call center software solution announcements and passed along all of the pertinent details to aid you in your decision making. In case you missed the coverage, here is a brief overview of some of TMCnet Contributors' reports. 11/12/2011 Progress Software Enhances its RPM Suite Progress Software has further enhanced its Progress Responsive Process Management (RPM) suite. 11/10/2011 Maximizer Software's Latest CRM Software Leads with Social Networking Capability on Any Mobile Platforms Maximizer Software, a provider of customer relationship management (CRM) and mobile CRM solutions, announced that it is leading with Mobile CRM for the Apple iPad and social networking capability in Maximizer CRM 12. 11/9/2011 WorkSimple Introduces Agile Goals for Performance Management To inculcate the new way to drive performance by individuals, small teams and large global organizations, WorkSimple, a company that makes goals social and performance results-driven, is making performance communication part of the stream. 11/8/2011 Olympus Uses Sales-i Sales to Boost Sales To improve sales effectiveness, productivity, and cycle times, Olympus Imported Auto Parts, has chosen the sales-i sales and customer intelligence system to increase sales visibility. 11/8/2011 Future Simple's Base - The Free CRM and Sales Tracking Application To help small businesses to manage their sales and customer relationships while keeping their cost low, Future Simple is releasing a powerful free version of their highly acclaimed Simple CRM and Sales Tracking application: Base. 11/8/2011 Upcoming Webinar Examines the Benefits of Cloud Call Centers If you're not familiar with exactly what a hosted call center can deliver, then consider joining us this Thursday November 10th at, 1:00 PM ET for a webinar that will seek to explain some of the finer points of hosted call centers. 11/8/2011 Infor Announces Acquisition of New Product Lines from Single Source Systems Infor, a provider of business application software serving more than 70,000 customers, has acquired new product lines from Single Source Systems, Inc., an Infor solution partner and leader in service management solutions. 11/8/2011 Germany-Based eCONNEX Acquired by Avanade A Germany-based company specializing in Microsoft Dynamics CRM consulting services, eCONNEX has been acquired by Avanade Inc. Avanade is therefore now one of Germany's top service providers for Microsoft Dynamics CRM. Avanade's breadth of CRM capabilities to customers across Europe have also been expanded by this acquisition. Avanade will now be offering both on-premise and cloud-based deployment options for Microsoft Dynamics CRM solutions. An announcement in this regard has been made by the business technology solutions and managed services provider, Avanade Inc. 11/8/2011 Armanino Consulting Achieves CWR Mobility Partner Certification Armanino Consulting, Microsoft Dynamics ERP Consulting partner and reseller to the CFO organization, announced that its Microsoft Dynamics CRM practice has achieved Certified Partner status with CWR Mobility. 11/7/2011 CMS Consulting Unveils Infrastructure Guardian CMS Consulting, a Microsoft Gold Certified partner, launched Infrastructure Guardian, a remote server, application and network monitoring solution. 11/7/2011 Callidus Software ForceLogix Sales Coaching Solution Available for Trial Online Callidus Software Inc., specializing in Sales Performance Management (SPM), announced the launch of its free trial and online signup service of its ForceLogix Sales Coaching solution. 11/7/2011 Paciolan Launches New CRM Solution for College Athletics, Professional Sports and Performing Arts Organizations Last week, Paciolan, a provider of venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America, announced the launch of its new Customer Relationship Management (CRM) solution. 11/7/2011 Storage West Self Storage Picks Self Storage Manager from E-SoftSys Storage West Self Storage, a company that owns and operates 45 self storage sites in Arizona, California, and Nevada, has recently picked Self Storage Manager and e-CRM solution from E-SoftSysto, for all its 45 Sites. 11/7/2011 Infor10 CRM Enterprise Integrated with Orbis's MRM Software Infor, a provider of business software and services, announced a partnership with Orbis Global, a provider of Marketing Resource Management (MRM) solutions. 11/7/2011 Hosted Call Centers Offer More than Savings The evolution of technology is an unstoppable force, and the production of a newer, more efficient and more powerful solution is something that all operations need to take into consideration as they look to upgrade their utilities. For the call center, timing a purchase has always been a matter of waiting until an appliance has advanced enough to justify the investment, and the need to streamline work process. Fortunately the hosted option is helping call center managers change the ways they outfit their staff and offers a number of tangible benefits in the process. 11/3/2011 US Airways Brings Back Call Center Jobs from Overseas US Airways recently announced the addition of 400 new hires to its workforce. Through this announcement, US Airways breathed fresh oxygen in an economy where plunging unemployment rate is a serious concern. More importantly, with the new hires, the organization has been able to bring back a substantial chunk of jobs that used to be previously handled outside of the United States. 11/3/2011 Cypress Insurance Group Inc. Adopts MajescoMastek's STG Suite Jacksonville, Florida-based Cypress Insurance Group Inc. will deploy MajescoMastek's STG Suite as its solution of choice to replace current multi-system legacy environment with a single system for processing of all products. 11/3/2011 Business Automation Scripting Made Simple with RedHorse RedHorse Systems, a developer of affordable small and medium sized business software, added considerable flexibility to automated Workflow by introducing an upgraded CRM. 11/2/2011 Dealership Call Center Debuts New Tools for CRM Managing customer expectations and tracking experiences is essential to fostering long-term brand relationships, especially for large purchases like automobiles and homes. Given the power of the social connected customer, ignoring what goes on outside the showroom is no longer a risk that auto dealers can make. This past week, Dealership Call Center, a division of Traffic Log Pro, released a new addition to its line designed to help handle the challenges of a connect customer base. Online Reputation Pro is a reputation management suite that gives dealerships a more comprehensive solution for tracking and addressing their online reputation. 11/2/2011 E-conomic Can Integrate with Largest Selection of Accounting Apps According to recent reports, Online accounting system E-conomic now has the world's largest selection of accounting apps that integrate with their system. Officials from E-conomic said in a statement that there has been a 40 percent increase in the number of apps over the past year, putting immense load on their API. 11/2/2011 Ignify to Relocate Southern California Office to City of Long Beach Ignify, a leading Microsoft Dynamics partner for enterprise resource planning (ERP), customer relationship management (CRM) and ecommerce software solutions will relocate its company's Southern California office to the City of Long Beach later this year. 11/2/2011 Microsoft Dynamics CRM November 2011 Service Update Offers Customers Integrated Social Collaboration Tools New Microsoft Dynamics CRM November 2011 service update for Microsoft Dynamics CRM Online and for on-premises and partner-hosted deployments has been announced by Microsoft Corp., provider of software, services, and solutions. Included within the service update are a set of integrated social collaboration tools, a unified Microsoft Office 365 experience, and new enterprise cloud capabilities. Customers will be provided with these features at no additional costs. 11/1/2011 Convergys Implements Centralized Inventory Management for Virgin Media Convergys Corporation, specializing in relationship management, announced that it has fully implemented centralized inventory management on its ICOMS cable, broadband and satellite solution for Virgin Media. 11/1/2011 Accenture Duck Creek Software Supports Specialty Insurer's Development Initiatives Industries and businesses that are underserved by the standard insurance products such as environmental liability, surplus lines property and primary and excess casualty, now have a specialty insurer to turn to, thanks to its deployment of a new software platform. 11/1/2011 Verint's Workforce Optimization Solution Completes Cisco Verification Testing Verint has announced that the company's 5th-generation workforce optimization (WFO) suite has now completed interoperability testing with Cisco's Unified Contact Center Enterprise (UCCE) 8.0 applications and Unified Communications Manager 8.5. 11/1/2011 Noser Engineering Launches NOSERlifecycle Partnership for Application Lifecycle Management Noser Engineering AG, the Swiss based global information technology consultancy, recently launched NOSERlifecycle Partnership for Application Lifecycle Management at the annual ALM-Talk in Zurich, Swtizerland. The NOSERlifecycle partnerships will be offered at several levels: NOSERlifecycle Potential; NOSERlifecycle Integration; NOSERlifecycle Projects & Solutions and NOSERlifecycle Brain Sourcing. 11/1/2011 Callidus' Sales Performance Management Solution Powers LANDesk Software Callidus Software, a provider of Sales Performance Management (SPM) solutions, announced that LANDesk Software, a provider of systems lifecycle management, endpoint security, and IT service management, has selected Callidus Monaco On Demand SPM suite and the ForceLogix Coaching solution to drive sales performance in North America. 10/31/2011 Microsoft Makes Social Productivity Integral to CRM Social CRM is the talk of the town these days - at least among tech giants like Oracle, Salesforce.com and now Microsoft. 10/31/2011 Saying Humbug to Telephony Fraud Every year billions of dollars worth of PBX fraud is perpetrated across almost every major industry. These days PBX systems are so widely available that many of its adopters are non-the wiser to the threats associated with fraud. Fraud can be something as simple as a staff member dialing long-distance on the company tab, or as sophisticated as attacks that forcibly enter VoIP systems to set up mailboxes or make calls from remote locations. Regardless of the level of skill employed by would-be scammers, PBX fraud is a pain that many companies know all too well. 10/31/2011 TD Ameritrade Institutional1 Integrates Veo Advisor Platform with Salesforce CRM According to a press release, TD Ameritrade Institutional1 has integrated its Veo advisor platform with Salesforce CRM and other third party systems. Including 50 automated workflows, the app streamlines daily tasks likes new account opening, client onboarding and data management functions, thus improving efficiency and client service. With the solution, advisors can easily access client data. The new app for Veo was built on Force.com, Salesforce.com's social enterprise platform for employeefacing apps. 10/31/2011 3Seventy Launches New Mobile CRM Platform 3Seventy, a leading mobile Customer Relationship Management company, recently launched 3Seventy Local, a mobile CRM platform that provides enterprise mobile solutions at small business prices. 3Seventy is offering a free trial of its Local product and monthly packages starting at $64.95 per month. 10/31/2011 cVidya Networks Receives TM Forum's Business Metrics Automation Certification for Revenue Assurance cVidya Networks, the global leader and innovative provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers, has received TM Forum's Business Metrics Automation certification for revenue assurance. The first supplier to become certified in Business Metrics Automation Certification program, cVidya will participate in the Executive Dashboard for Data Analytics and Business Benchmarking Catalyst at Management World Americas 2011 in Orlando, Nov. 8-10. 10/31/2011 Meteorix Announces Support for Partner Workday Meteorix formally announced its support of Workday recently at Workday Rising 2011. Meteorix provides new SaaS-oriented COMPaaS offering along with other implementation, optimization and integration services to Workday customers, giving them a predictable and proven deployment plan to ensure success. It also offers a three year roadmap with a fixed bid pricing solution for Workday deployments. 10/31/2011 ProspX Now Available on Salesforce.com's AppExchange In a recent press release, on-demand search and sales collaboration solutions provider ProspX, Inc. recently announced that ProspX for Salesforce is now available on salesforce.com's AppExchange, the leading marketplace for business apps. 10/31/2011 Certified Migration Program Launched by Jahia A certified migration program has been launched by a provider of Java-based open source CMS solutions, Jahia. Secure migration to Jahia 6.5 from any former version of Jahia will be assisted with the new certified migration program. Organizations running any other solution available in the market will also be able to securely move to Jahia 6.5 with this program. 10/28/2011 Microsoft ISV Partner Network Adds on Etelesolv Etelesolv is one of Canada's leading names in Telecom Expense Management. They recently made an announcement that they are now a part of the Microsoft Partner Network. This position they have secured as an Independent Software Vendor (ISV). 10/28/2011 Bright Computing Announces Partnership with PARATERA PARATERA, a premier high performance computing software and services company, entered into a strategic partnership relation with Bright Computing, a leader in cluster management software. 10/28/2011 ABB Ranked No.1 in Enterprise Asset Management Software Solutions ABB, a power and automation technology group, announced it has been ranked the No.1 Enterprise Asset Management (EAM) software supplier across Asia and Latin America by ARC Advisory Group, a leading research and advisory firm. 10/28/2011 Pegasystems Demonstrates Extension of CRM Offerings for CSPs at 4G World Consistently providing outstanding customer service while achieving operational efficiencies and cost savings are coveted achievements of communications service providers. A new CRM unified desktop solution launched at 4G World this week by Pegasystems, Inc., one of the leaders in customer centricity software and the business process management (BPM) space, is designed to achieve these goals, the company said. 10/27/2011 IBM Helps XO Reduce Churn via Predictive Analytics In the business-to-consumer world, one of the most unpleasant realities management must face is customer churn: the defection of existing customers, who then have to be replaced with new customers. It's expensive: it costs many times more to find a new customer (via marketing and advertising) than it is to keep an existing customer happy. For this reason, businesses try to keep their churn - and therefore their customer defections - as low as possible. 10/27/2011 SuiteLinq Now in Contract with Preferred Hotel Group for Advanced Guest-facing Technology in North American and European Markets SuiteLinq is a provider of integrated content, connectivity and commerce solutions for the hospitality industry. They recently made an announcement that they had entered into contract with Preferred Hotel Group. This will make SuiteLinq their exclusive North American partner as well as their preferred European partner forguest-facing technology. 10/27/2011 Avotus Announces Contract Renewal with One of the Largest Energy Companies Avotus Corporation, a provider of intelligent communications management solutions and strategies, has renewed its contract with one of the largest energy companies. 10/27/2011 Pegasystems Introduces New Unified Desktop Solution to Extend Its CRM Offering Within Communications and Media Markets Pegasystems Inc., provider of Business Process Management (BPM) and software solutions for customer centricity, has announced the release of a new unified desktop solution to enhance the company's customer relationship management (CRM) offerings across the communications and media market segments. 10/26/2011 Alinean Announces the Introduction of Interactive Content Connectors Alinean is one of the leading makers of interactive content marketing and diagnostic sales tools targeted at business-to-business (B2B) solution providers. They recently announced the introduction of their Interactive Content Connectors. This was in San Francisco, at the Eloqua Experience event. This latest offering will help bring together Alinean-tools and CRM / Marketing Automation solutions. This includes salesforce.com as well as Eloqua and others. 10/25/2011 ASUG Offers Free Admission to ASUG Community Focus 2011 This November Internationally the largest independent SAP professionals community, The Americas' SAP Users' Group (ASUG) recently made an announcement on its intention to offer free admission to ASUG Community Focus 2011 that will be held at the Hilton Anaheim in Anaheim, California. This event is scheduled to be held between November 15 and 16. 10/25/2011 IXACT Contact Solutions Enhances E-Mail Marketing Side of Real Estate CRM Solution IXACT Contact Solutions, a provider of Web-based real estate customer relationship management (CRM) software, announced enhancements to the e-mail marketing side of the application. 10/25/2011 Introducing Realtyna CRM for Real Estate Sector Realtyna has introduced Realtyna CRM -a customer relationship management solution for the real estate field. 10/25/2011 Keynote Systems and GoodData Announce Partnership to Provide On-Demand Business Intelligence Platform Keynote Systems KEYN, a provider of Internet and mobile cloud monitoring and testing solutions, and GoodData, provider of cost-effective operational dashboards, advanced reporting and data warehousing, have announced the joint development of "GoodData for Keynote" integration solution. The GoodData-Keynote integration will be based on the Keynote Data Feed to provide enterprise IT organizations with pre-built, feature rich and interactive intelligence dashboards. 10/25/2011 Hitachi Consulting, Roambi Deliver Mobile Solutions to Businesses Hitachi Consulting and MeLLmo have inked a strategic global deal to bring innovative mobile business solutions to enterprises worldwide. 10/25/2011 STR, newBrandAnalytics Launch Solution for Hospitality Industry STR, a hotel industry benchmarking and research specialist, has signed a social media analytics partnership agreement with newBrandAnalytics. 10/25/2011 GageIn Announces Launch of Its Business-grade Content Platform and Announces Raising Second Round of Angel Funding GageIn, provider of enterprise solution which brings quality intelligence to business professionals, has announced the introduction of its content platform which has been designed to include integration with leading CRM and social business tools, and is capable of compiling targeted local news and information, and can easily import contacts and companies from LinkedIn and Salesforce.com. 10/24/2011 Globoforce Introduces New Workshop Series for HR Leaders to Support Transformation of Company Culture Globoforce, provider of SaaS-based employee recognition solutions, has announced a new series of workshops tilted, "Building Your Culture of Recognition," aimed at supporting HR heads in delivering wholesome unified company cultures to strengthen results for bottom-line business. 10/24/2011 Bacula Systems Releases Linux Bare Metal Restore Feature Bacula Systems is one of the leading global providers of commercial open source backup and restore software. The company recently announced the availability of its Linux bare metal restore feature. This new feature will now add fast and complete disaster recovery capability to its Bacula Enterprise Edition 4.0 and also goes on to complement Bacula Systems' existing bare metal recovery for Windows systems. 10/24/2011 Kapow Software Announces Q1 Results Kapow Software has announced their best fiscal Q1 in company history, ending September 30, 2011. 10/20/2011 NetBoss Technologies and Watch4net Solutions Sign Strategic Reseller Agreement NetBoss Technologies, Inc., an established supplier of network management software and service assurance solutions used to improve service quality and reduce operations costs in hundreds of networks servicing more than 300M subscribers worldwide, and Watch4net Solutions Inc., a leading performance management technology firm, have recently signed a Strategic Reseller Agreement. 10/20/2011 Lexmark International Acquires Pallas Athena for more than $50M According to a recent press release, printing and imaging solutions provider Lexmark International, Inc. has acquired Netherlands-based Pallas Athena, a leading provider of BPM, DOM and process mining software, for approximately $50.2 million. The transaction was done in cash. 10/20/2011 Customer Relationships Metrics' DiAndrea Publishes EBook on Speech Analytics A teacher of Quantitative Methods at the collegiate level, Carmit DiAndrea, Vice President of Analytics and Client Services of Customer Relationships Metrics, has released her latest ebook titled: Speech Analytics Secrets: Joining the Quality Assurance Revolution without the Risk. 10/20/2011 OfficeBook Launches First Free Web-Based Business Management Suite OfficeBook Inc., a privately held software development firm, recently launched OfficeBooks, the first completely free web-based business management suite that enables manufacturing businesses to manage their day-to-day operations in the cloud. The solution allows the organizations to keep information all in one place and access it whenever required. 10/20/2011 Two Volt Information Systems Companies Team Up for MyAssist Improvements Nice when you can keep it all in the family like that: Two Volt Information Sciences companies, VoltDelta and LSSiDATA, have teamed with MyAssist to provide Operator Assist and data services to the Ford Motor Company for its Ford SYNC in-vehicle information system. 10/20/2011 ReadSoft Accounts Payable Automation Selected by Multinational Giant A multinational telecom company based in Europe has extended its agreement for ReadSoft Accounts Payable Automation system, the company has announced. ReadSoft creates software that helps companies automate their document processes. 10/20/2011 Peoplefluent Achieves Strong Year-Over-Year Sales Growth Strong year-over-year sales growth has been announced by Peoplefluent. The company has experienced a 49 percent increase in bookings in its core product lines. Significant momentum in EMEA has also been announced by the company. In the third quarter alone, the company experienced a 194 percent revenue growth in the region. A unique combination of best-of-breed mobile and SaaS suite solutions for talent management, vendor management and workforce compliance and diversity are offered by Peoplefluent. 10/20/2011 Workforce Scheduling Software Option from Five9 Offered If you were looking for a good workforce scheduling software option in the cloud, the Five9 Workforce Management might be something you'd want to check out. 10/20/2011 Chatter Box Call Center Forays Into New Markets Chatter Box Call Center is providing specialized services for businesses that want to engage in information technology. 10/20/2011 Maximizer CRM 12 Availability Announced by CRM Domain Solution Partner Maximizer Maximizer is a CRM Solution provider and one of the leaders in the industry with powerful LinkedIn integration and built-in mobile and web access. The company recently announced the availability of Maximizer CRM 12. 10/20/2011 CallCopy Named One of the Fastest-Growing Companies for Third Consecutive Year CallCopy, a provider of call recording and contact center solutions, has been named as one of the fastest-growing privately-held companies for third consecutive year by Columbus Business First. 10/20/2011 Sytel Announces Availability of It Dialing and IVR Components for Service Provider Customers of BroadSoft Sytel Limited, provider of IP telephony and media infrastructure software for carriers, enterprises and hosted contact center providers, has announced the availability of its dialing and IVR components for service provider clients of BroadSoft, provider of residential and business Voice over IP (VoIP) applications 10/19/2011 White Paper Explores Role of Software in Asset Performance Management The recent economic crisis has left many an organization operating with frozen budgets. This creates a challenge for maintenance organizations as increased pressure is emerging from the demand to manage employee and plant safety, minimize asset downtime and reduce overall maintenance costs. 10/19/2011 USB Sync Introduced by CompanionLink for HP Devices HP devices running on webOS 2 or webOS 3 will now be provided with secure and direct USB sync by CompanionLink Software. These include the HP TouchPad and HP Veer. PC or web-based contacts, calendar, tasks and memos have been synchronized by CompanionLink 5 to all webOS smartphones and tablets. 10/19/2011 Cloud Suite 7 Launched by Aplicor The latest version of Cloud Suite 7 will be launched by Aplicor LLC at the Gartner Symposium ITxpo. Small and medium companies can benefit with this true cloud based CRM and Financial solution available in one simple, social and seamless suite. Aplicor is a global Cloud Based Business Software Company. The Gartner Symposium ITxpo will be held from October 16-20 in Orlando, Florida. 10/18/2011 VSI Positioned in Gartner's Field Service Management Quadrant Gartner Inc. has positioned Vertical Solutions Inc. (VSI) in the Niche Players quadrant of the 2011 "Magic Quadrant for Field Service Management." The "Magic Quadrant for CRM Customer Service Contact Centers" also includes VSI. An announcement in this regard has been made by the developer of CRM and service management solutions, VSI. Vendors are measured against a defined set of criteria for that marketplace by Gartner through its analysis. This analysis is depicted in the Magic Quadrant research reports. 10/18/2011 Business Software, Inc. Offers Latest Version of SoftSell CRM Software to Laid-Off Solyndra Employees Business Software, Inc., provider of payroll tax software, services and support, announced that the first 100 ex-employees of Solyndra, provider of solar power solutions, will be offered with the latest version of its SoftSell Customer Relationship Management (CRM) software free of cost. The company is hoping that its initiative will help drive other such offers from business establishments and from social networking companies to help the laid off employees of Solyndra. 10/18/2011 PixtaSky Releases New Version of TrueEstimator Cloud-based digital print management solutions provider PixtaSky has released a new version of TrueEstimator, a tool designed to create an accurate price quotes in multiple quantities resulting in profitability and efficiency for large format digital printers. 10/18/2011 Neolane and the Marketing Store Announce New Partnership to Enhance Trigger-Based CRM/Loyalty Programs Neolane, Inc., provider of conversational marketing technology, announced that it has entered into a partnership with The Marketing Store, a brand activation agency, to enable performance enhancements of The Marketing Store complex cross-channel communication and loyalty programs for the agency's clients. 10/18/2011 Act-On Software Picks PowerDialer for Salesforce 4.0 Act-On Software, a company specializing in marketing automation and based on ease of rollout, feature set, support standards, industry has recently picked PowerDialer for Salesforce 4.0 to improve its sales results. 10/17/2011 BI Survey 10 Examines the Success Rate of Mobile BI Products Now in its tenth year of publication, The BI Survey is an annual report based on the world's largest vendor-independent survey of Business Intelligence and Performance Management users. In the latest report, BI Survey 10, published by BARC, new light is thrown on the extent to which mobile BI products are successful and why these are selected by real-world organizations. 10/17/2011 US Channel Partner Cato Technologies to Deliver AuraPortal's Tools and Services AURA, the global BPMS (Business Process Management Suite) provider has accepted Cato Technologies, a provider of cost-effective BPM solutions as its latest strategic partner. 10/17/2011 Neustar Plans to Takeover TARGUSinfo Neustar, a company specializing in network addressing, routing and policy management, has announced its plans to acquire TARGUSinfo, an independent provider of real-time, on-demand information and analytics services including Caller ID, for approximately $650 million in cash. 10/17/2011 Xactly Reaches Out to Smaller Companies Xactly, an on-demand sales compensation and sales performance management company, has been focused on larger, enterprise customers but is now also reaching out to smaller companies. 10/17/2011 Star Analytics Releases Star Command Center Provider of application process automation and integration software Star Analytics has announced the latest release of Star Command Center. 10/17/2011 Oracle CRM On Demand Release 19 Innovation Pack Features New Capabilities Oracle has revealed that the just unveiled Oracle CRM On Demand Release 19 Innovation Pack integrates hosted call center technologies and enterprise-marketing capabilities designed to drive revenue and productivity, reduce costs and improve the customer experience. 10/14/2011 Boyer Sponsors PowerObject's PowerConnect CRM Event Boyer & Associates, (Boyer) a leading provider of business management ERP solutions for mid-sized businesses, recently announced that it sponsored PowerObject's PowerConnect event, a one-day Microsoft Dynamics CRM educational conference held on Oct. 5, at the Metropolitan Ballroom in Minneapolis. 10/14/2011 SMB Investment in SaaS-Based Business Intelligence Increases in India: AMI Partners Investment in Software-as-a-Service (SaaS)-based Business Intelligence among small and medium businesses (SMB) will increase significantly in India in 2011, according to AMI Partners. 10/13/2011 Chiesi Farmaceutici Spain Upgrades its CRM Solution Chiesi Farmaceutici Spain will implement Cegedim Relationship Management Mobile Intelligence Software as a Service (SaaS) CRM Solution 10/13/2011 BNP Paribas Bank Polska Selects Teradata's Aprimo Relationship Manager CRM Software Solution Teradata, provider of database software, enterprise data warehousing, data warehouse appliances, and analytics solutions, announced that BNP Paribas Bank Polska SA, provider of banking and financial services across Europe, has selected its Aprimo Relationship Manager, customer relationship management software solution. The company in its announcement also added that by leveraging its CRM solution, BNP Paribas Bank Polska will be able to address the various financial requirements of its retail banking services users. 10/13/2011 eluzzion CRM Supports Actavis Slovakia Data3s' eluzzion CRM is supporting sales organization Actavis Slovakia. 10/13/2011 Surge Consulting Develops New Software Product for Senior Care Software U.S based software development and consulting firm Surge Consulting Group has announced the completion of new software as a service (SaaS)-based software product for Senior Care Software, Inc. 10/12/2011 Sinclair IS Pharma Selects Cegedim Relationship Management's MI for its CRM Solution According to a recent announcement made by Cegedim Relationship Management, international specialty pharmaceutical company Sinclair IS Pharma has successfully upgraded to MI for iPad (R), the next-generation CRM SaaS solution, for its commercial teams in the five largest European countries. With the solution, Sinclair IS Pharma will be able to get a comprehensive follow-up on daily activities of sales reps. 10/12/2011 Total Administrative Services to Deploy Callidus's Monaco on Demand SPM Suite to Enhance Sales Performance across North America Callidus Software Inc., provider of Sales Performance Management (SPM) and SaaS solutions, announced that the Callidus Monaco On Demand SPM suite has been selected for deployment by Total Administrative Services Corporation (TASC), provider of third-party administrative services, tax-saving services, and benefits administration. The Callidus Monaco On Demand SPM solutions will help Total Administrative Services in improving the performance of its sales organization for the North American region. Both companies entered into the agreement during the third quarter of 2011. 10/12/2011 Hughes Telematics Leverages a Full Suite of Integrated Oracle Solutions Oracle, a specialist in offering integrated business software and hardware systems, revealed that Hughes Telematics, Inc. is expanding its Oracle environment again by leveraging Oracle's Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution to deliver connected vehicle services, customer support and billing direct to consumers. 10/12/2011 UK's Leading FMGC Company Selects Callidus' Litmos LMS Callidus Software Inc. recently reported the winning of a new client for its Litmos' SaaS-based Learning Management Solution (LMS). 10/12/2011 GetApp.Com Secures $1.1 Million in Series A Funding from Nauta Capital GetApp.com, a leading online store for cloud-based business applications, recently secured $1.1 million in funding from Nauta Capital. 10/12/2011 New Leadership Infographic Published by SkillSoft A new leadership infographic has been made available by SkillSoft. Leadership development strategies targeted to specific levels within an organization can now be established by training professionals. A visual tool is provided to organizations by SkillSoft's Leadership infographic. Key leadership development fundamentals across all management levels are highlighted by this tool. An announcement in this regard has been made by the top SaaS provider of e-learning and performance support solutions, SkillSoft. 10/12/2011 Latest Compensation Product Delivered by Peoplefluent The latest version of the Compensation Fluency offering has been announced by Peoplefluent. The shift of the annual compensation planning cycle to a year-round event will be supported by Peoplefluent's Compensation 10.15. Talent can be therefore effectively recognized and rewarded through this offering. A unique combination of best-of-breed mobile and SaaS suite solutions for Talent Management, Vendor Management and Workforce Compliance and Diversity are offered by Peoplefluent. 10/12/2011 Parasoft Releases the Latest Testing Solution for Composite Applications Parasoft, a provider of automated solutions and infrastructure services that improve software quality and the development process, announced the launch of a new release of Parasoft SOAtest. 10/11/2011 PT Adds Next-Gen Telemarketer Guard Solution to its Xpress Suite PT, a global supplier of advanced network communications, announced the addition of Xpress Telemarketer Guard (TMG) to its Xpress suite of next generation network solutions. 10/11/2011 ServiceSource Unveils New Analytics Cloud ServiceSource, a provider of solutions for service revenue management, asserted that its new Analytics Cloud application is capable of helping companies realize powerful insight into their entire ecosystem of recurring service revenue. 10/11/2011 Velti Completes Acquisition of Air2Web A provider of mobile marketing and advertising solutions for brands, advertising agencies, mobile operators, and media companies, Velti plc announced the acquisition of Air2Web. 10/11/2011 Acrolinx IQ in the Cloud Unveiled Acrolinx, a provider of enterprise solutions to connect content and communication for organizations of all sizes, announced the launch of new Software as a Solution (SaaS) option of Acrolinx IQ software, called 'Acrolinx IQ in the Cloud.' 10/7/2011 Call Center Software: First Data Corporation Picks Callidus Enterprise SPM Suite Callidus Software Inc., a specialist in Sales Performance Management solutions, revealed that its Enterprise SPM suite has been chosen by information commerce enabler First Data Corporation, to drive the performance of its internal sales force in North America. 10/7/2011 Gartner, Inc. Positions Moxie Software in 'Leaders' Quadrant for Moxie Software, Inc. a social enterprise software company recently made the announcement that Gartner, Inc. has positioned it in the "Leaders" quadrant of the 2011 "CRM Web Customer Service" report. Gartner identifies leaders among companies that "demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries." 10/7/2011 SaaS Customers Rethink Cloud Strategy Due to Integration Concerns SaaS applications are increasingly being used. The latest trend is moving towards hybrid architectures. Cloud-integration has therefore become a mission-critical priority for enterprises. Some SaaS customers are rethinking their cloud computing strategies due to the challenges faced during cloud integration. Prospective customers are therefore being deterred from adopting SaaS in the first place. SaaS users are seeking help of SaaS vendors to provide cloud integration solutions. 10/7/2011 Heroix Provides a Free Community Edition of its Longitude Software To offer application performance and network monitoring solutions for enterprise customers, Heroix, developer of application performance and network monitoring software, today announced a free Community Edition of its award-winning Heroix Longitude software. 10/7/2011 CedarCrestone Releases 2011--2012 HR Systems Survey White Paper, 14th Annual Edition CedarCrestone recently released the 2011--2012 HR Systems Survey White Paper, which is available for download on the research website. The research notes an overall growth of 10 percent between 2010 and 2011 across the 40+ applications it tracks. The white paper reveals the forward-looking strength of this market with the strongest growth both for today and the next three years. 10/7/2011 Avio Consultants First to Become Certified Specialists of Oracle BPM 11g Suite Avio Consulting recently announced that its two consultants - Adam Desjardin and Carlo Arteaga -- are the first to become certified specialists of the Oracle BPM Suite 11g, an integrated BPM solution. A combined process base, user-centric design, and social BPM capabilities of this solution help in reducing costs and make BPM easier. 10/6/2011 Delta Outsource Group Leverages Latitude Software's Hosted Debt Collection Solution Latitude Software, an Interactive Intelligence company that provides debt collection software and services, announced Delta Outsource Group, a national debt collection company, has realized cost-effective business growth by deploying Latitude Software's hosted debt collection solution. 10/5/2011 Lumesse to Launch Products with Fully Integrated Talent Management Solutions in 2012 Lumesse announced recently that customers will be provided with an exceptional choice to deploy technology strategies for integrated talent management solutions with all new products released in early 2012. Being a global leader in integrated talent management solutions, they cover the entire employment lifecycle. 10/5/2011 HireVue Launches Digital Interview Management for Phone and In Person Interviews HireVue has launched a digital interview management system for phone and in person interviews. 10/5/2011 eGain Showcases Its CRM at 2011 Oracle OpenWorld To help companies to improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels, eGain, a provider of cloud and onsite customer interaction hub software for sales and service will showcase its the CRM Pavilion at Oracle OpenWorld 2011 between October 2-6. Oracle OpenWorld is the most prestigious educational and networking event of the year for Oracle technologists, customers, and partners and draws more than 45,000 attendees from 143 countries. 10/4/2011 Peoplefluent Offers Mobile Workforce Explorer To enable customers with the actionable insight required to make strategic decisions that drive better business results, Peoplefluent, a company offering a unique combination of best-of-breed mobile and SaaS suite solutions for Talent Management, Vendor Management and Workforce Compliance and Diversity, has started Workforce Explorer, an iPad application that enables executives, managers and HR to manage talent in an accurate and highly visual manner. 10/4/2011 CRM Domain Partner RightNow Extends Customer Suite with New Social Media Capabilities CRM Domain, which delivers customer relationship management (CRM) software to both B2B and B2C sectors, announced that is solution partner RightNow CX has now expanded its CRM solution to include Twitter capabilities. 10/4/2011 Sage SalesLogix CRM Partner Acquired by ISM Propellix/Technosystems has been acquired by ISM. Propellix/Technosystems is a customer relationship management or CRM software sales and implementation consultancy. The San Francisco Bay Area, Sacramento, and Northern California are served by Propellix. 10/4/2011 At Sixth Annual Convio Client Summit, All Hands Volunteers Receive Honors Convio, Inc. recently presented All Hands Volunteers with an Innovator Award in the Best CRM Visionary/Use of Common Ground category. All Hands Volunteers is a US-based volunteer-staffed nonprofit organization that is dedicated to timely disaster response and relief assistance. The award was presented to them for their segmentation efforts, creative communications, and innovative ways to capture prospect data. 10/4/2011 Gartner Positions Eptica in Its 2011 Magic Quadrant for CRM Web Customer Service Eptica, a provider of multichannel customer interaction software, announced that it has been positioned by Gartner in the 2011 Magic Quadrant for CRM Web Customer Service making it one among 13 companies across the globe to be positioned in the Gartner Magic Quadrant for CRM Web Customer Service providers. Eptica was included in the quadrant based on the 26 percent growth the company reported in 2010 in addition to reporting an increase in its sales by 22 percent within the first six months this year. 10/3/2011 Callidus' Monaco Solution Drives Sales Performance at Philips Electronics Callidus Software, a provider of Sales Performance Management (SPM) solutions, announced that Philips Electronics, a diversified, global health and well-being company, is using Callidus Monaco On Demand SPM suite to drive the performance of its sales organization. Under the terms of the agreement signed in the third quarter of 2011, Philips Electronics will implement the Monaco Sales Performance SaaS solution including TrueComp Manager, Quota Management, Objective Management, Sales Communications, and Reporting & Analytics modules. 9/30/2011 Blackbaud's Target Analytics Releases Two Solutions for Nonprofit Prospect Researchers Blackbaud, Inc. recently announced that nonprofit, prospect researchers can now avail of two new services, the Dossiers on Demand and NOZA Exact Match Constituent Screenings. These are the latest offerings from the Blackbaud company, Target Analytics and provide solutions related to donor acquisition, prospect research, donor benchmarking, custom modeling as well as data enrichment services to a minimum of 6,000 nonprofits. 9/30/2011 Basildon and Thurrock University Hospitals NHS Foundation Trust Saves Close to £500,000 Annually with SMART Basildon and Thurrock University Hospitals NHS Foundation Trust is now utilizing SMART's, workforce management solutions to help organize processes that will help save both time and money. It will also be useful in the release of important resources into patient related care. Up until now, the Trust has made use of SMART's e-Rostering, Time & Attendance and eExpenses software to provide support to 800 clinical staff which is inclusive of 1,500 nurses. Plans are afoot to extend the system to the entire organization by July of 2012. 9/30/2011 Xactly Announces Its Participation in the Oracle CRM Pavilion at Oracle OpenWorld San Francisco 2011 One among Oracle's independent software vendor partners (ISVs) and system integrators (SIs), Xactly will illustrate to users of Oracle CRM On Demand the various benefits and capabilities of Xactly Incent which can help in enhancing sales. 9/30/2011 Foregenix and Semafone Join Hands to Enhance PCI DSS Compliance for Call Centers Semafone, global provider of secure voice transaction system, and Foregenix, information security specialist, announced the setting up a new strategic partnership to help improve PCI DSS compliance within call center environments. 9/29/2011 M5 Networks Launches Callfinity Contact Center M5 Networks, the market leader in business phone systems, recently launched M5 Callfinity Contact Center. The new contact center has various features that enable clients will be able to respond to their customer's call quickly, handle unexpected spikes in phone activity, and seamlessly monitor to ensure staffing matches call volumes. 9/29/2011 CompuSight Gets 'Certified for Microsoft Dynamics' Distinction for eSign365 CompSight Corporation announced that its eSign365, an electronic signature solution for Microsoft applications, is now Certified for Microsoft Dynamics CRM, which is Microsoft Corp.'s highest standard for partner-developed software. By meeting the certification requirements, eSign365 can carry the distinct Certified for Microsoft Dynamics logo. 9/29/2011 New Quickbooks CRM Technology Helps Enhance Customer Experience The increasing demand for personalized service from consumers has left business enterprises hard-pressed to deliver if they want to maintain market space and record business growth. The answer to facing this challenge lies in the adoption of CRM solutions. This is one of the reasons why business enterprises have shown a growing interest in deploying robust and comprehensive customer relations management software solutions. 9/29/2011 U.S. SMB Cloud CRM Market Set to Triple by 2015: AMI-Partners The software-as-a-service customer relationship management (SaaS CRM) market in the U.S. will record double-digit year-over-year growth in the next five years, according to AMI-Partners. 9/28/2011 Maximizer Software Unveils CRM 12 with LinkedIn Integration and Built-In Mobile & Web Access Maximizer Software, a provider of customer relationship management (CRM) and mobile CRM solutions, announced the launch of Maximizer CRM 12. 9/28/2011 Callbox Launches Pipeline CRM 3.0 Callbox has launched Pipeline CRM 3.0, the latest version of its proprietary customer relationship management software. 9/28/2011 Mitel Announces Availability of Its Unified Communicator Advanced Software for Apple iPhone and iPad Mitel, provider of unified communications software solutions, announced that it's Unified Communicator (UC) Advanced software has been made available for Apple iPhones and iPads on the iOS mobile operating system. 9/28/2011 Cincom Systems to Sponsor CRMUG Summit Cincom Systems, a company providing software to simplify and improve business operations and customer communications, recently announced in a press release that it will be sponsoring the CRMUG Summit, an event designed to address the needs of the entire spectrum of Dynamics CRM users. Produced by Dynamics CRM User Group (CRMUG), the Summit will be held on November 8-11 at Caesars Palace in Las Vegas. 9/28/2011 Pipeline CRM 3.0 Launched by Callbox Version 3.0 of Pipeline CRM has been released by Callbox. Pipeline CRM is proprietary customer relationship management software from Callbox. 9/28/2011 DemandGen Report Names Glance for Salesforce from Glance Networks a 'Top 10, All-Star App' for Salesforce A DemandGen Report has recognized the Glance for Salesforce from Glance Networks, provider of instant screen-sharing tool for sales and support professionals, as a "Top 10, All-Star App for Salesforce." 9/27/2011 Infogroup Moves Its Data Center Operation to a Facility at Scott Technology Center, Omaha Infogroup, a data, research and marketing company offering email marketing and other marketing services, announced its partnership with Scott Data Center located on the Scott Technology Center campus in Omaha. The company's Omaha area data center operations were previously based in Carter Lake, IA. 9/26/2011 Progress OpenEdge 11 Makes Enterprises Operationally Responsive to Changing Conditions Progress Software Corporation, a software provider that enables enterprises to be operationally responsive, announced Progress OpenEdge 11, a comprehensive development platform. 9/26/2011 Velti to Acquire Air2Web, Buy Remaining Equity in CASEE Velti plc, a leading global provider of mobile marketing and advertising technology, recently signed an agreement to acquire Air2Web, a provider of mobile customer relationship management (mCRM) solutions in the United States and India for many of the world's largest and most trusted consumer brands. 9/26/2011 Gartner Names RightNow in the 2011 Magic Quadrant for Web Customer Service According to a recent press release, Gartner, Inc has named RightNow in the 2011 Magic Quadrant for Web Customer Service (WCS). RightNow CX helps consumer-focused organizations provide superior customer experience seamlessly across the web, social networks and contact center. 9/26/2011 Global SaaS-Based ERP Software Market to Grow at a CAGR of 24.6 Percent during 2010-2014 Worldwide Software-as-a-Service (SaaS)-based enterprise resource planning (ERP) software market is expected to grow at a CAGR of 24.6 percent over the period 2010-2014. 9/26/2011 Oracle OpenWorld 2011 to Showcase CRM Pavilion An Oracle CRM Pavilion will be hosted by Oracle at Oracle Open World. Back on popular demand, a select group of independent software vendor partners or ISVs and system integrators or SIs will be showcased at the Pavilion. Apart from proven customer success, these ISVs and SIs integrators have gained traction with Oracle's sales organization. Significant value has been therefore demonstrated. These ISVs and SIs are also in sync with the current and future Oracle CRM product direction. 9/23/2011 Sam Barclay Named as StayinFront's Vice President/Managing Director The new Executive Vice President/Managing Director of StayinFront North America is Sam Barclay. An announcement in this regard has been made by the top global provider of Customer Relationship Management or CRM and mobile sales force effectiveness tools, StayinFront, Inc. 9/23/2011 France Telecom Selects CustVox to Deliver Customer Experience Management Solution France Telecom has selected CustVox AG to deliver a multi-lingual customer experience management platform to improve the customer experience management process for its Swiss affiliate, Orange. 9/23/2011 Internode Picks LogMeIn Rescue to Enhance Customers' Support Experience Australia based Internet service provider Internode has selected LogMeIn Rescue to enhance its customers' support experience. 9/23/2011 OpenSpan 5.1 Now Available According to a recent announcement made by OpenSpan, its user process improvement software, OpenSpan 5.1, is now available in the market. The 5.1 version of the software comes with improved features that make it easier for organizations to analyze the performance of other users and implement improvements with OpenSpan's unique process automation capabilities. 9/23/2011 GSX Solution for IBM Lotus and BES Launched The general availability of the new GSX 360 solution has been announced by GSX Solutions. Streamlined delegation of standard service requests for IBM Lotus and BlackBerry Enterprise Server are provided by GSX 360. Template-driven request processing is used for the same. GSX Solutions is the top global company in proactive, consolidated monitoring, reporting and messaging of enterprise collaboration environments. These include Lotus Notes, Microsoft Exchange, and BlackBerry Enterprise Server or BES. 9/23/2011 HP Launched HP SDP Storefront Portal Solution to Enable CSPs Create App Stores In a fast changing mobile Internet marketplace, communications service providers (CSPs) are constantly striving to earn competitive edge by offering innovative services to their customers through third parties. Many of them are creating app stores to lock in customer loyalty. According to the world famous technology company HP, the success of app store will depend on front-end ease of use that appeals to subscribers as well as back-end SDP infrastructure that attracts developers. To this end, HP recently launched HP SDP Storefront Portal solution that enables CSPs to offer their customers a fast, easy way to shop for, download and manage mobile services and entertainment content. 9/23/2011 ClickSoftware Clicks and Launches a Dedicated Website Maximizing the utilization of resources requires proper building, planning and execution of enterprise mobility solutions. ClickSoftware Technologies' launch of a new website is a step in that direction as it contains all the resources needed to help its suite of solutions and application strategies succeed. 9/22/2011 Telogis Intros Advanced SaaS Work Order Management Platform Telogis Inc., a platform for location intelligence, introduces Telogis Progression, a new Software-as-a-Service (SaaS) work order management platform that allows real-time job creation, tracking, routing, dispatching, customer service notifications, route compliance reporting, job completion reporting, real-time traffic conditions and a rich interface to existing ERP systems. 9/22/2011 Kenexa Unveils New Performance Management Suite Kenexa, a company specializing in business solutions for human resources, launched its next generation performance management suite built on Kenexa 2x Perform. 9/22/2011 TeamLab Chooses Avangate to Reach New Customers on a Global Scale, Increase Revenue and Grow Business Online TeamLab, a corporate collaboration platform for document and project management that integrates a number of online organization, management and communication tools, recently selected Avangate to manage their SaaS online sales. 9/21/2011 Realty Capital Securities, Turns to Sage Saleslogix Mobile CRM Recently Sage North America made an announcement that Realty Capital Securities, LLC (RCS), a direct investments, wholesale broker dealer has utilized Sage SalesLogix CRM web implementation to enhance its business and support its clients made up of financial advisors. RCS has 100 employees, most of who are constantly on the move or work remotely with Sage SalesLogix. 9/21/2011 Virtusa Announces Responsive Process Management Test Drive Virtusa Corporation, a global IT services company providing a range of information technology services, announced wide availability of the Virtusa RPM (Responsive Process Management) Test Drive offering at Progress Revolution 2011. 9/21/2011 Indosoft Unveils Workforce Management Integration Module for Q-Suite Indosoft Inc. specializing in the development and provision of contact center technology solutions announced the debut of the Workforce Management Integration module for Q-Suite, its Call Center ACD and Dialer software for Asterisk. 9/20/2011 DSPanel in Pact with Infomotion to Bring Financial Planning Software to German Market DSPanel, a provider of financial planning software solutions, and Infomotion, a German BI consulting firm, announced their agreement to extend DSPanel's technology to the German market. 9/20/2011 Prestigious College Selects TargetX CRM Solution for Improved Communication with Students And prospects Renowned education technology company TargetX recently announced that The College of William & Mary, one of the nation's premiere colleges, has selected its customer relationship management (CRM) tool---the Student Recruitment Manager. 9/20/2011 AppNeta Upgrades PathView Cloud with Enhanced Performance Assessment Capabilities AppNeta, a provider of instant-value network performance management, announced enhancements to PathView Cloud with the addition of network and application assessment features. 9/19/2011 LeadMaster Announces Support for Startup America Partnership, Pledges $36 Million for Deployment of CRM System Licenses LeadMaster, provider of on-demand customizable SaaS solutions, announced that it has extended its support to the Startup America Partnership which was launched at the White House. 9/19/2011 Emptoris Opens State-of-the-Art Facility for India Expansion Emptoris, Inc, one of the leading providers of strategic supply and contract management solutions, recently announced that it has secured a new state-of-the-art facility in India, that is expected to accommodate more than 500 employees for its Pune-based Emptoris Technologies India (ETI) organization. The company had earlier appointed Prashant Deshpande as senior vice president and general manager of its India operations. 9/19/2011 Callidus Software to Help Pfizer Boost Its Sales through Cloud-based Sales Enablement Solution In an effort to boost the effectiveness of its sales team, the world leading research-based pharmaceutical company, Pfizer Inc, has recently implemented iCentera Sales Enablement SaaS platform from Callidus Software Inc. 9/19/2011 Portal Claims Switches Call Center Address Look-Up Software to Postcode Anywhere Software and services specialist Postcode Anywhere announced that Portal Claims, part of the Portal Group of specialist financial services companies, has saved substantial costs by switching its call center address look-up software to Postcode Anywhere. 9/16/2011 Onstream and Council of Real Estate Brokerage Managers Sign MarketPlace365 Services Agreement Onstream Media Corporation, an online service provider of live and on-demand corporate audio and Web communications, virtual event technology, and social media marketing announced that The Council of Real Estate Brokerage Managers (CRB) has signed a MarketPlace365 services agreement to develop a virtual tradeshow and interactive social community for the real estate industry. 9/16/2011 Voci's V-Blaze Helps Mindshare Convert Audio into Text in Real-Time Mindshare Technologies has chosen Voci, a company that pioneered the implementation of speech recognition algorithms, to help it convert customer's voice comments from surveys to text. 9/16/2011 ZS Associates and Veeva Systems Announce Partnership ZS Associates has joined hands with Veeva Systems, a provider of cloud-based business solutions for the life sciences industry to develop a seamless integration between their software products such as Javelin and Veeva CRM, the company has announced. 9/16/2011 Red Box to Provide Call Center Recording at Wales & West Utilities Voice recording solutions company Red Box Recorders has been chosen to provide a call recording system at Wales & West Utilities' main call center in Coedkernew, Newport in Wales. The solution will replace an existing legacy system and integrate seamlessly with the utility's existing Alcatel telephony platform. 9/16/2011 Contact Telecom, DWCBSA to Sponsor Third Annual Xtreme Descent Contact Telecom, LLC, a cloud-based SaaS solution provider offering fully automated inventory and invoice validation, auditing and reconciliation services to the telecommunications industry, recently announced that it has entered a partnership agreement with the Daniel Webster Council, Boy Scouts of America (DWCBSA) to be a sponsor of the Third Annual Xtreme Descent taking place on Saturday, September 24. The Daniel Webster Council, Boy Scouts of America serves over 16,000 youth throughout the state each year with over 600 Cub Scout packs, Boy Scout troops, Venture crews, Explorer posts, and Learning for Life programs. 9/16/2011 Infinity Info Systems Expands Partnership with Scribe to Offer On-Premise CRM Solutions Infinity Info Systems, a provider of customer relationship management (CRM) solutions and analytics, and Scribe, a provider of global data integration, announced their expanded partnership to offer cloud and on-premise CRM solutions. 9/15/2011 Romano's Macaroni Grill Selects Ultimate Software's UltiPro as its HCM System of Record Ultimate Software, a provider of unified human capital management (HCM) SaaS solutions for global businesses, announced that Romano's Macaroni Grill, a leading restaurant with more than 200 locations and over 13,000 employees, has selected Ultimate Software's UltiPro solution as its "HCM system of record." 9/15/2011 Cato Technologies Joins AuraPortal as a Channel Partner Looking to sell and support the AuraPortal BPMS solution, AuraPortal has announced a new strategic partnership with Cato Technologies, Inc., based in Los Angeles, California 9/15/2011 Digital Marketing Leaders Covario and Kenshoo Form Strategic Alliance Covario and Kenshoo have entered into a strategic agreement that includes software licensing and technology integration to deliver innovative search and social marketing solutions for enterprise advertisers. 9/15/2011 Pegasystems Helps Financial Services Institutions Transform Customer Service A significant upgrade to Pegasystems' customer relationship management or CRM offerings for financial services has been announced. Significant operational cost efficiencies are driven by Pega's CPM for Treasury, Securities and Transaction Banking solution. At the same time, superior customer service is consistently provided across all products and geographies. Pegasystems is the top company in Business Process Management or BPM and software for customer centricity. 9/15/2011 iWelt AG Impressed with ANDTEK's Solutions and Services ANDTEK GmbH in Munich, which delivers out-of-the-box solutions and customized services that meet specific customer needs, has been lauded by iWelt AG, a service provider of customized information and communications technology solutions out of Eibelstadt, Lower Franconia. 9/15/2011 Callidus Software Announces Increasing Global Customer Base for Its Litmos LMS Since its acquisition in Q2 2011 by Callidus Software Inc., expert in Sales Performance Management (SPM), Litmos LMS has gained 50 new customers. Litmos LMS is a flexible and simple to use online training system which makes it easy to manage and deliver web-based training courses in multiple formats for business customers. 9/15/2011 Toshiba America Information Systems Helps Busy Arizona Medical Practice Toshiba America Information Systems Inc., Telecommunication Systems Division is offering a new case study about how it helped a busy medical practice - Tri-City Cardiology in Arizona - obtain the increased reliability it needed and enhance its call center functionality with the help of Toshiba's Strata CIX business telephone system. 9/15/2011 AuraPortal Ranked High in Ovum Business Process Management Decision Matrix 2011 Report AuraPortal a global provider of Business Process Management (BPM) software announced that its BPM Suite has been positioned favorably in the comparative table of BPM providers in the recent Business Process Management Decision Matrix 2011 report released by analysts of Ovum (Datamonitor). 9/14/2011 Five9 Virtual Call Center Software Wins 2011 TMC Labs Innovation Award Five9, a provider of cloud-based call center software, announced that TMC, an integrated media company, has named the company a recipient of a Customer Interaction Solutions magazine 2011 TMC Labs Innovation Award for the latest release of the Five9 Virtual Call Center. 9/14/2011 Digital Defense Completes Pro-Bono Security Project for Goodwill Industries of San Antonio Digital Defense, Inc. (DDI), a provider of information security governance, risk management, and compliance (GRC) solutions, has completed a pro-bono security project for Goodwill Industries of San Antonio. 9/14/2011 Rapid Intake Acquired by Callidus Software Callidus Software has expanded its eLearning capability by acquiring Rapid Intake. An announcement in this regard has been made by a top company in Sales Performance Management or SPM, Callidus Software. Rapid Intake is the top company in the collaborative rapid e-learning authoring. 9/14/2011 Patriot PAY SaaS Payroll Software Enables Small Business Owners in Tennessee to Move Business Operations to the Cloud Designed for small business owners across the US, the Patriot PAY online payroll software will now provide small business owners in Tennessee with a new comprehensive payroll solution. 9/14/2011 Social Media and Compliance Inspire Ethical Questions at ITEXPO West 2011 The boundaries between corporation communication tools and social media have become increasingly blurred in conjunction with the growth of unified communications and collaboration. Organizations today have to deal with the security problems that arise with the rapid uptake of social media usage as today's social collaboration tools do not provide the security and compliance that most companies require. 9/14/2011 Zendesk Introduces Zendesk Voice, the Most Affordable Way to Set up Cloud-Based Call Centers Zendesk, the proven cloud-based help desk software provider, recently unveiled Zendesk Voice, a disruptive new capability for customer and technical support operations, at TechCrunch Disrupt SF 2011. 9/13/2011 Cellit Suggests Best Practices for Salon and Spa Owners Helping companies create successful mobile marketing campaigns, Cellit has announced the top tips for its customers. The company develops mobile customer relationship management (CRM) programs for retailers, restaurants and other companies. 9/13/2011 HireIQ Aids Companies in Seasonal Hiring Process HireIQ Solutions has announced that the company is expecting an increase in customer service hiring for the 2011 holiday season. The company offers various tools that make the process of interviewing easy and efficient. 9/12/2011 Veeva CRM Selected by Europe's Leading Pharmaceutical Company Veeva Systems, a leader in cloud-based solutions for the global life sciences industry announced the winning of its latest client, Astellas Pharma Europe Ltd. With this, Veeva gets its 100th client. 9/12/2011 Global Study Shows Innovation in Learning Drives Workforce Productivity Three years of global economic stress have pushed organizations to maximize employee productivity, and to make strategic decisions on cutting spending in a way that does not compromise future growth as budgets tighten, according to a new study by ESI International. 9/9/2011 OAISYS Tracer Call Recording Solution Used by Vermont Rail System Tt Keep Communications on Track OAISYS is one of the leaders in business call recording and contact center management solutions. OAISYS is currently helping to keep regional rail service operator Vermont Rail System (VRS) on track with their OAISYS Tracer call recording solution. In order to capture and record both telephone and radio calls for process adherence, service and regulatory compliance, VRS leverages the Tracer contact center management solution. 9/9/2011 Resilient Networks Selects Cezanne OnDemand Cezanne Software has announced that the company's Cezanne OnDemand solution has been selected by Resilient Networks plc. 9/9/2011 AMI-Partners Releases U.S. SMB Partner Competencies Assessment Report In its new report titled, "U.S. SMB Partner Competencies Assessment," AMI-Partners focuses on various channel partner competencies that make players in cloud services market indispensable and highly profitable. 9/9/2011 TALIS Group Selects Management Dynamics' Export On-Demand Looking to centralize and automate its global export compliance processes, TALIS Group, a provider of water valves and services for the whole water cycle, has selected Management Dynamics' Export On-Demand solution. 9/9/2011 Centene Corporation Selects Aternity Looking to improve strategic end user experience management initiatives, Centene Corporation, a Fortune 500 company, has selected the Aternity Frontline Performance Intelligence (FPI) Platform. 9/8/2011 OpenText Takes over Operitel Independent provider of Enterprise Content Management (ECM) software, OpenText has recently taken over Operitel Corporation, a company specializing in Learning Management Systems (LMS) and Enterprise Learning Portals. 9/8/2011 Nuance Releases Dragon for Salesforce App for iPhone and iPad At the Salesforce.com Dreamforce Conference, the cloud computing industry event, Nuance Communications, a provider of voice and language solutions, announced a new Dragon for Salesforce app for iPhone and iPad. 9/8/2011 CPM Enhances CRM System for Population Health Management CPM, a provider of healthcare customer relationship management (CRM) and strategic marketing solutions, announced its CRM system for population health management. 9/7/2011 Glance Networks Launches v 2.0 of Glance for Salesforce its Screen-Sharing Technology Glance Networks announced the launch of version 2.0 of Glance for Salesforce, its screen-sharing technology. 9/7/2011 Aura Portal's WIP Allows Easy Integration with Public Websites In an effort to make its website more effective, dynamic and attractive to visitors and customers, Aura Portal has released the new Wide Interaction Platform (WIP), which it claims will allow the integration of its internal processes with a public website on the Internet. 9/6/2011 Mindfire Solutions Unveils Microsoft Dynamics CRM-Quick Add Update Add-in Mindfire Solutions, a Microsoft Gold Certified partner & an Apple Developer Connection Premier Member, announced that it has released a new Microsoft Dynamics CRM-Quick Add Update add-in for CRM users. 9/2/2011 Free Cloud-Based Systems Management Product Introduced by ScaleXtreme The general availability of ScaleXtreme Xpress and ScaleXtreme Xpert has been announced by ScaleXtreme. A system administrator is able to manage an unlimited number of private and public cloud servers with the free ScaleXtreme Xpress service. ScaleXtreme is the top cloud-based systems management company. 9/2/2011 New Relic Partners with Heroku The Java applications running on Heroku will now feature the application performance management (APM) tool for monitoring web applications from New Relic, the company has announced. 9/1/2011 Systems America Introduces Salesforce.Com Support Model; Wins Master Service Contract from Large Hi-Tech Company Systems America, Inc., a global provider of diversified cloud computing and information technology solutions to commercial and government clients, announced the introduction of the first Salesforce.com support services model. The model is aimed at performance enhancement and problem solving for customers and includes new implementations, support, maintenance and application support. 9/1/2011 ISM Names CDC Software's Pivotal as One of the Industry's Top 15 CRM Software Solutions CDC Software Corporation, a global provider of hybrid enterprise software applications and services, announced that its CDC Software's Pivotal 6.0 CRM software suite has earned prestigious industry recognition. 9/1/2011 Wyse and VMware Customers Move into Post-PC World VMware has announced that along with Wyse Technology, the number of customers using Wyse hardware and virtualization software in conjunction with solutions from VMware is on the rise all over the world. 9/1/2011 Matrix Solutions Selected by Allbritton Communications CRM and Sales Analytics According to media sales management software provider Matrix Solutions, TV station operator Allbritton Communications Company has chosen Matrix for its Web-based CRM and sales analytics software. The software helps media companies improve the effectiveness of their sales organizations. 8/31/2011 Comprehensive Integration Framework Launched by Moxie Software Integration with Salesforce.com, Microsoft SharePoint and Outlook, and Skype has been announced by the Social Workspace, Moxie Software Inc. A comprehensive integration framework was announced by Moxie Software in November 2010. Apart from social integration with third-party applications, this framework allows access to information from other enterprise systems. The integration framework has been the core of Spaces by Moxie architecture. 8/31/2011 InsideView Launches CRM+ to Revolutionize CRM End User Experience Revolutionizing the way all CRM end users engage with their customers and prospects and build trust, InsideView, a social selling and sales intelligence provider, has announced the launch of CRM+. 8/31/2011 Startup Seesmic Launches Social Media CRM for Android Devices Business Insider reports that the startup Seesmic, which makes a suite of popular social media tools, is ready to launch its next product, Seesmic customer relationship management or CRM. It is designed to let companies interact with customers in social media, said Seesmic. The first CRM app is for Android based tablets, which is being shown this week at Dreamforce 2011 in San Francisco, Calif. According to Seesmic, CRM will also be available soon on Apple's iPad and Windows Phone 7. 8/31/2011 The Apache Software Foundation Celebrates the 10th Anniversary of Apache POI The Apache Software Foundation (ASF), volunteer developers of close to 150 Open Source initiatives and start-up projects, announced the 10th anniversary of Apache POI. The Apache POI, which was created in 2001 with its cross-platform Open Source Java APIs, enables functionalities such as reading and writing of several file formats from different Microsoft Office tools which include Word, Excel, PowerPoint, Outlook, and Publisher. Enterprises and agencies which leverage Apache POI include CERN, Deutsche Bank, Freddie Mac, IBM, and J.P. Morgan to name a few. 8/31/2011 Cloupia Demonstrates CloudGenie at VMworld 2011 Cloupia, a cloud automation and management software provider, stated that it will be demonstrating its CloudGenie iPad app for data center orchestration at the VMworld 2011 in Las Vegas. 8/31/2011 Vitrue Upgrades Its SRM Platform Vitrue, a social marketing platform offering software-as-a-service (SaaS) solutions, has upgraded its global social marketing platform, the Vitrue Social Relationship Management (SRM) platform 3.0. 8/31/2011 Altair's HiQube to Help LSG Insurance Partners Restructure Customer Service Altair Engineering, a provider of simulation technology and engineering services, asserted that its HiQube simulation-driven business intelligence and data analytics solution has been deployed by LSG Insurance Partners to streamline customer service. 8/30/2011 Arizona State University to Employ Campus Management's Talisma CRM Software Campus Management Corp., a provider of enterprise software products and services for educational institutions, stated that its Talisma CRM software is going to help the Arizona State University in the undergraduate recruitment efforts across of the university campus. 8/30/2011 Wondersoft Deploys Drishti's Ameyo Contact Center Software In an effort to get better service delivery and efficient technical support operations, Chennai-based software applications vendor Wondersoft Pte Ltd. has adopted Ameyo, the call center software from Drishti. 8/30/2011 ReachForce to Launch New Application DataDiagnostic at Dreamforce ReachForce, a provider of marketing lead data, announced that it will be debuting ReachForce DataDiagnostic at this year's salesforce.com conference Dreamforce. 8/30/2011 Webfortis Appoints Sandra Beals as Regional Director, Northern California Webfortis, a California based Microsoft Gold Certified Partner and Dynamics CRM expert, recently appointed telecommunication and technology marketing veteran Sandra Beals as its Regional Director of Northern California. 8/30/2011 Microsoft Welcomes Stanley Stuart Yoffee & Hendrix in 2011 Microsoft Dynamics President's Club Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft Gold ERP certified company with an expertise in Microsoft Dynamics ERP and CRM information systems has been named to the 2011 Microsoft Dynamics President's Club. The company achieves this recognition for the fourteenth time. 8/30/2011 DemandResults Partners with Twilio to Launch RingDNA Sherman Oaks, CA-based DemandResults announced the launch of RingDNA, a call sales and marketing platform that helps brands understand who is calling, how their ads are found and how much revenue is earned from calls. RingDNA is powered by San Francisco, CA-based Twilio, a leading cloud communications provider. The new solution works seamlessly with a number of popular products and platforms, including Google Analytics and the Salesforce.com CRM. 8/30/2011 Forrester Research's Five Best Practices for Mobile CRM Forrester Research VP, Principal Analyst William Band, believes that mobile CRM has reached a tipping point for most enterprises as smartphones and tablets continue to flood into the hands of employees as their dominant mode of communications. The challenge, as Band and his supporting researchers state in their just released report, "Best Practices: The Right Way to Implement Mobile CRM," is that many companies have no mobile CRM best practices in place to deal with creating order out of what increasingly is a chaotic situation. 8/30/2011 Metrix Unveils Metrix 5.3 Offering improved features that help companies increase call center productivity and service business profitabilityMetrix, LLC , a field service software company, has announced the availability of its latest service automation software release, Metrix 5.3. 8/30/2011 Akvelon Unveils CRM Tracker for Android Allowing users to synchronize their mobile phone calls with Microsoft Dynamics CRM, Akvelon has released their latest CRM enhancement tool, CRM Tracker for Android. 8/30/2011 Microsoft Dynamics Introduces Cloud CRM Solution for Less Cloud computing has touched the every sphere of businesses. In order to boost the completion in Cloud CRM, Microsoft Corp. has introduced a new "Cloud CRM for Less" offer. This offer has been made to attract customers of Oracle, Salesforce.com Inc. and SAP who can switch to intelligent and connected experiences delivered by Microsoft Dynamics CRM Online. Microsoft has done the global launch of Microsoft's online CRM service in the first half of 2011. 8/30/2011 Net Atlantic offers CRM Integration for StrongMail On-Demand To enable enterprises to profitably manage relationships, email marketing service provider Net Atlantic, Inc. has partnered with Lexnet Consulting Group, a system integrator and reseller of CRM business solutions, to introduce the third in a series of integrations between its StrongMail On-Demand Edition and leading CRM solutions - this time for Microsoft Dynamics CRM, Sage CRM, and Sage SalesLogix. 8/29/2011 Rypple Flow Smoothens Wrinkles in Performance Management Rypple, a real-time social performance management platform, has taken a big step forward to enhance transparency and credibility in the workplace by launching Rypple Flow, which is exactly what its name suggests. 8/29/2011 GET IT Mobile Unveils Free Version of Mobile Marketing Technology GET IT Mobile has announced the availability of GET IT Free, a free version of its powerful mobile marketing technology. In a release, Chris Tanner, CEO at GET IT Mobile, added, "With more than 700,000 mobile applications on the market today, we are building the quickest and easiest way for consumers to get to applications. We are extremely excited for developers to use GET IT Free to streamline the app download process for their consumers which will have a dramatic impact on marketing effectiveness and downloads." 8/26/2011 Junxure Evolves to a Full-Service Practice Improvement Firm Junxure has announced the launch of a new Website that reflects evolution of its business. 8/26/2011 CallCopy Named in 2011 Inc. 500 List as Leading Contact Center Solutions Provider CallCopy, a provider of call recording and contact center solutions, announced that the company has been ranked number 412 on Inc. Magazine's 30th annual Inc. 500, an exclusive ranking of the nation's fastest-growing private companies. 8/26/2011 Free CRM.com Announces Participation in CRM Idol 2011 Competition FreeCRM.com, a cloud based customer relationship management (CRM) provider, announced that it has been selected to compete in CRM Idol 2011. 8/26/2011 Tom Predovic Appointed SVP of Technology at NexJ Tom Predovic has been appointed as the Senior Vice President of Technology at NexJ Systems Inc. He will be directly reporting to William M. Tatham, the CEO of NexJ Systems. An announcement in this regard has been made by the top provider of enterprise private cloud software, NexJ Systems Inc. Customer relationship management or CRM solutions are delivered by the company with this software to the financial services, insurance and healthcare industries. 8/25/2011 vConnect Selects Drishti's Ameyo Call Center Software vConnect has selected the Drishti's award-winning communication suite, Ameyo as their customer interactions management tool. An announcement in this regard has been made by Drishti Soft Solutions. vConnect is the first phone-based directory services in Nigeria. 8/25/2011 IXACT Contact Integrates E-mail Marketing and Reporting Features to Real Estate CRM IXACT Contact, a Web-based real estate customer relationship management (CRM) system company, announced that it has seamlessly integrated its powerful e-mail marketing and reporting functionality into its real estate CRM. 8/25/2011 Epsilon Enhances Kellogg's CRM Activities Epsilon, a provider of loyalty and marketing solutions derived from transaction-rich data, is enhancing Kellogg's CRM activities and helping it to further increase customer engagement. 8/24/2011 CoreMotives and InsideView Form Strategic Partnership CoreMotives has entered into a strategic partnership with InsideView, recently named 2011 Microsoft Dynamics Marketplace Solution of the Year. 8/24/2011 Migrate From MapPoint to Bing Maps with Ease through InfoGrow Solutions Earlier this year, Microsoft had announced that it will no longer support the older MapPoint Web Service platform and would migrate MapPoint users to Bing Map platform. In an effort to help developers migrate their mapping applications from MapPoint Web Services to Bing Maps, InfoGrow Corporation has announced a new program, which is a free migration audit. 8/24/2011 iCIMS Launches Pre-Configured Version of its Applicant Tracking Software for VSBs iCIMS, a company that provides Software-as-a-Service talent management solutions, announced the release of pre-configured version of its applicant tracking software. 8/22/2011 Jennifer Bucket-Brigade Voice Picking System Celebrates 10 Years Lucas Systems Inc, recently celebrated the tenth anniversary of Jennifer bucket-brigade voice picking system. Lucas Systems is one of the largest providers of voice-directed warehouse applications company. 8/22/2011 Agilent Technologies Picks SAP to Optimize its Customer Service Operations Agilent Technologies Inc., a company specializing in bio-analytical and electronic measurement instruments for the communications, electronics, life sciences and chemical analysis industries, has recently selected SAP to improve its customer service operations and drive its sales. 8/22/2011 Callidus Software Introduces Monaco Summer 2011 On-Demand Suite To manage the entire sales talent lifecycle from sales selection, to sales enablement, to incentives and rewards, Callidus Software, a company specializing in Sales Performance Management solutions (SPM), launched Monaco Summer 2011, the version of its class-leading on demand SPM suite for managing the lifecycle of the sales professional to maximize sales effectiveness. 8/22/2011 Netop Launches Netop Live Guide Basic Netop, a developer of software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data, asserted that the newly launched Netop Live Guide Basic is capable of enabling SMBs to change their online customer experience with a live chat solution that maximizes online sales, brings down customer service costs and enhances customer satisfaction at an affordable price. 8/22/2011 Brainware's Intelligent Data Capture Software Integrates With Oracle E-Business Suite 12.1 Brainware, Inc., provider of intelligent data capture and enterprise search solutions, has announced the introduction of the newest version of its intelligent data capture software. Developed to improve business process automation, the Brainware Distiller 5.3 solution has successfully attained Oracle Validated Integration with the Oracle E-Business Suite 12.1. 8/19/2011 SkySlope Chooses Xactly Express SkySlope, a real estate transaction management company, has selected Xactly Express to improve sales compensation management efficiency and visibility for its rapidly growing business. 8/19/2011 TransLattice, Lowry Computer Products Sign System Integration Partnership TransLattice, a provider of distributed application and cloud computing solutions, announced that it has partnered with Lowry Computing Products, a systems integration company, to become its latest systems integrator. 8/19/2011 PoKos Introduces Its Guided Selling Mobile CRM Product To provide users with a mobile CRM solution that overcomes the challenges of translating and capturing data, PoKos Communications Corp launched its new mobile CRM Guided Selling solution, on the last day of New York's CRM Evolution 2011 Conference. 8/18/2011 WealthEngine and StratusLIVE Collaborate for Campaign Management A strategic relationship between WealthEngine and StratusLIVE has been announced by the two companies. WealthEngine data will be now seamlessly integrated into StratusLIVE for constituent relationship and campaign management. WealthEngine is a top provider of sophisticated prospect research tools and analytics. StratusLIVE is the top provider of constituent relationship management or CRM software. The software has been built on the Microsoft Dynamics CRM 2011 platform. 8/18/2011 Brian Galvin, Ex-Genesys CTO, Appointed As NewVoiceMedia's Chief Science Officer Brian Galvin has been appointed as NewVoiceMedia's Chief Science Officer (CSO). The company is gearing up to deliver the latest in cloud-based services to large enterprises and Galvin's extensive experience will help in steering the company's goals and strategies in the contact center technology market. In his role as CSO Galvin will be heading the company's newly established research arm of NewVoiceMedia, NVM Labs, and will additionally help in shaping the company's business in the Americas and help in driving its intellectual property/patent portfolio. 8/18/2011 Smartsheet Online Project Management App Available On Salesforce.com's AppExchange Smartsheet, an online project management tool, will now be available for trails and deployment on salesforce.com AppExchange, a popular destination for business apps. Designed to provide flexibility of a spreadsheet, the intuitive and flexible app enables clients to improve productivity and allows easy management of projects and processes related to accounts and contacts of Salesforce. Users have been provided with an integrated version of these cloud-based apps, which will optimize project and process collaborations. 8/18/2011 Liz Clairborne Continues Using GT Nexus' Supply Chain Visibility and Control Platform GT Nexus announced that fashion apparel and accessories company Liz Claiborne Inc. has extended its contract for a supply chain visibility and control platform. 8/18/2011 SolarWinds Unveils Synthetic End User Monitor Helping systems administrators and application support professionals monitor multi-step web-based transactions in mission-critical applications, SplarWinds recently announced the availability of its latest application management offering, SolarWinds Synthetic End User Monitor. 8/18/2011 New Network Marketing Based CRM Makes Waves in CRM Industry With the growing CRM or Customer Relationship Management industry, new and improved CRM's are touted to be good business. The latest entry into this sphere, the FIITFU CRM Solutions, is designed especially for businesses that have advantages from CRM's and also for the niche network marketing professionals. 8/18/2011 Microland Inks Deal with Zyrion for Remote Infrastructure Monitoring and Datacenter Management Microland, a provider of IT infrastructure services, has implemented Zyrion's Traverse software for monitoring the network, server and applications infrastructure of its managed services customers. 8/17/2011 Transverse Enters Partnership Agreement with Pervasive Transverse, an innovator in online billing and Dynamic Revenue Management, recently announced in a press release that it is partnering with Pervasive Software, a global data innovation leader, to eliminate the integration headaches so common for businesses evolving their apps and data services in SaaS and cloud environments. 8/17/2011 India's Telecommunication Giant to Leverage Callidus SaaS-Based Solutions for Sales Performance Management A market and technology leader in the sphere of Sales Performance Management (SPM), Callidus Software Inc., announced the selection of its SaaS-based solutions by one of the word's leading Communications Company, Tata Communications. 8/16/2011 ITCOM Information Systems Acquired by Pilat HR Solutions ITCOM Information Systems, Ltd. has been acquired by Pilat HR Solutions. Pilat HR Solutions has further expanded its extensive human capital management or HCM offerings with this acquisition. Cutting-edge customer relationship management or CRM and business intelligence or BI solutions and expertise will be now provided to employers. An announcement in this regard has by the premier provider of human capital management technology and professional services, Pilat HR Solutions. 8/16/2011 Microsoft Dynamics CRM Integration Provided by MDLsolutions A Predictive Dialer Call Center Software Solution is provided by MDLsolutions in collaboration with 3CX to satisfy call center affordability needs. High quality, highly scalable VoIP solutions are provided by MDLsolutions. The reliable solution provides an array of features and true voice quality. Available at affordable prices, these solutions are also provided world class customer service. 8/16/2011 Telerik TeamPulse Offers Project Planning and Team Collaboration with Milestone Release To enable enterprises and organizations to generate tangible productivity gains, reduce time-to-market, and stay on time and under budget, Telerik, a provider of software application lifecycle and content management solutions has made improvement in its agile project management solution, TeamPulse. 8/16/2011 Pilat HR Solutions Completes Acquisition of ITCOM Information Systems Pilat HR Solutions, a premier provider of human capital management technology and professional services, has successfully acquired ITCOM Information Systems, Ltd., an Israel-based Information Systems consulting, accompaniment and implementation company. 8/15/2011 Leading Therapeutics Medical Device Developer Picks Update CRM for Customer Relationship Management Leading therapeutics medical device start-up in the US, has selected update CRM Inc for its update.revolution CRM platform. The new client will utilize update CRM's revolution's software-as-a-service delivery model, to efficiently manage all aspects of sales, marketing and service processes. 8/15/2011 Teckbiz Delivers CMS Development Services to Global Clientele Global use of CMS web development has increased and India based CMS Services Company Teckbiz is addressing this demand by delivering CMS development services to global clientele. 8/12/2011 Neudesic Releases New Website Neudesic, a Microsoft National Systems Integrator and Gold ISV Partner with a proven track record of providing reliable, effective solutions based on Microsoft's technology platform, has recently launched a new site, www.Neudesic.com. 8/11/2011 InsideView Updates Social Selling with New CRM and Social Intelligence The term "social selling" is entirely different from traditional selling that involves face-to face interaction between buyer and seller. Social selling is new technique to deal with more customers and be there when the opportunity is opening up. 8/11/2011 Workday Announces the Availability of Workday for iPad To offer enterprise-class SaaS solutions for managing global businesses with an innovative approach to business applications, Workday, Inc., the company in SaaS-based enterprise solutions for global human resources (HR), payroll, and financial management, has introduced Workday for iPad. 8/11/2011 Eisai to Migrate to Cloud-Based CRM Solution, Veeva CRM Eisai Inc. announced that it has started transitioning 700+ users across primary care, specialty care, and managed markets in both the U.S. and Canada to Veeva CRM which is a customer relationship management application used in the pharmaceutical industry. 8/11/2011 New Infographic for Social Learning Published by SkillSoft A new infographic has been made available by SkillSoft. A social learning strategy for their organizations can be developed by training professionals with the help of the infographic. A visual tool is provided to organizations by SkillSoft's Social Learning infographic. The tool explains the manner in which social learning can complement and integrate into existing corporate programs. 8/11/2011 American Bible Society Enhances Fundraising Efforts and Multichannel Communications with Blackbaud's CRM Blackbaud, Inc., a provider of software and services designed specifically for nonprofit organizations, announced that the American Bible Society (ABS) will leverage its Blackbaud CRM to expand its mission by boosting its fundraising efforts and enhancing its supporter's experience. 8/11/2011 Deacom Commences Testing of its Latest SaaS Based CRM System Offering Deacom, Inc, producer of the DEACOM ERP software system, has announced that it is carrying out tests on it's newly developed SaaS-based CRM system. The company is expecting to release the SaaS-based CRM system, which has been designed using .NET and Java technology, simultaneously with an iPhone application which has been developed leveraging Apple iOS tools. 8/11/2011 Windward IT Solutions Wins 5 Year Program Contract with DISA ITSMO Division Windward IT Solutions recently announced that it will be offering agency-side consulting, planning and management services, in addition to analytical services, to the Defense Information System Agency (DISA) Information Technology Service Management Office (ITSMO) Division in a 5 year program contract. 8/11/2011 Major Biotechnology Firm Implements StayinFront TouchRx Across Its US-based Sales Force StayinFront, a provider of enterprise-wide customer relationship management software, claimed that a major global biotechnology firm has implemented the StayinFront TouchRx on iPads across its U.S.-based sales force. 8/11/2011 Lucas Unveils Second-Generation of Mobile Engage Mobile App When first introduced in 2009, the Mobile Engage Mobile App from Lucas Systems, Inc., a provider of voice-directed warehouse applications, became a hit among the warehouse industry as it extends the Web-based reporting, management and configuration tools of the company's Jennifer's Engage Management Service Console (MSC) to a mobile device using a standard mobile Web browser, such as iPhone and Android devices. 8/10/2011 SpeechCycle Announces Partnership with Novauris Technologies SpeechCycle, a provider of customer interaction management solutions, has signed a partnership agreement with Novauris Technologies, to offer advanced capabilities for speech recognition within SpeechCycle's LevelOne Agents speech products. 8/10/2011 AT&T BusinessDirect Premier Tops for Straightforward Navigation, Easy Use and Superior Billing Tool AT&T BusinessDirect Premier recognized as the top Corporate Responsibility User (CRU) portal by Compass Intelligence for straightforward navigation, easy access to information, and a superior billing tool. 8/10/2011 E-SoftSys Unveils e-CRM Add-on Module Version 2.0 E-SoftSys, a Total Solutions Provider for the self-storage industry and a Microsoft Gold Certified Partner, released the latest version of its e-CRM (Customer Relationship Management) add-on Module. 8/10/2011 Roadnet Technologies and Magic Software Team Up to Deliver Integrated Transportation Management Solutions A global provider of mobile and cloud-enabled application and business integration platforms, Magic Software Enterprises Inc., recently signed a technology and marketing cooperation agreement with Roadnet Technologies Inc. 8/9/2011 SpyderLynk Unveils Social SnapTags to Optimize Mass Marketing Via Social Connections SpyderLynk announced the launch of Social SnapTags, a new solution that helps marketers to use social icons, made interactive with the SnapTag Code Ring technology, for mass marketing by activating social connections with mobile consumers. 8/9/2011 CDC Previews New Workflow Design Tool CDC Software Corporation, a hybrid enterprise software provider of on-premise and cloud technologies, recently previewed a new workflow design tool that allows an organization to easily and quickly configure their workflow directly into the Pivotal CRM system. The announcement was made at the CRM Evolution 2011 Conference and Exhibition. The Pivotal Visual Workflow enables the companies to streamline system customizations. Also, by ensuring a shorter development process for complex applications, the tool helps companies to improve productivity and reduce costs. 8/9/2011 SugarCRM Surges Ahead with All Round Explosive Growth SugarCRM, claiming to be the world's fastest growing customer relationship management (CRM) company, posted strong and positive results for 2Q 2011, a precursor to its continued momentum in the CRM market. Figures provided by the company seem to bear this out with billings increasing by 65 percent over 2Q 2010. Its customer base also increased by about 200 people. The company's explosive growth was witnessed in several parts of the world including Europe and North America. This was SugarCRM's third 'consecutive cash-positive growth'. 8/9/2011 MIIAtech Debuts at CRM Evolution with Tautona Platform MIIAtech, a next generation search and analysis software company, recently made its market debut at CRM Evolution in New York by launching Tautona, a new natural language processing platform that helps business professionals achieve more accurate results. 8/9/2011 Veridian Solutions Collaborates with EnterpriseWizard as Reseller A joint partnership with Veridian Solutions has been announced by EnterpriseWizard Inc. The two companies will now jointly market products and services. Veridian Solutions is a top business service provider in the industry and is located in Sydney, Australia. EnterpriseWizard is a provider of adaptive web-based business process management solutions. 8/9/2011 New Release from MTC Simplifies Duplication of Records The Microsoft CRM platform was boosted with the release of "Copy Record Set" by Management Technology Consulting (MTC), a Microsoft Gold Certified Advanced Dynamics Partner, which sells and customizes Microsoft CRM software globally for small to medium size companies. 8/9/2011 triomis Vat Calculator for Dynamics CRM 2011 Certified for Microsoft Dynamics triomis, a specialist for the realization of software solutions based on Microsoft technologies, said that its triomis vat calculator for Dynamics CRM 2011 is now certified for Microsoft Dynamics and will be available to users with the distinct Certified for Microsoft Dynamics logo. 8/8/2011 David Berry Joins JourneyTEAM as Microsoft Dynamics CRM Consultant and Developer A Microsoft Dynamics CRM and ERP consulting partner named JourneyTEAM has announced that David Berry, an expert in Microsoft Dynamics CRM is now a part of the organization, and will offer his services as Microsoft Dynamics CRM Consultant and Developer to JourneyTEAM. 8/8/2011 Confio to Provide ADI Time with SQL Server Performance Management Confio Software, a developer of database performance solution for DBAs, IT managers, and database developers, announced that it has been chosen to provide a comprehensive SQL Server performance management solution to ADI Time, a cloud computing time and attendance management software-as-a-service (SaaS). 8/8/2011 TMCnet Call Center Software Week in Review Whether yours is an enterprise call center or an outsource call center, choices abound in call center software solutions to keep your operations running at peak performance. Over the course of this week, TMCnet editors were in touch with the call center vendor community to bring you the latest developments. 8/6/2011 inContact Hires New EVP and Chief Product Officer inContact, the premier provider of on-demand call center software and call center agent optimization tools, has appointed Sunny Gosain as executive vice president (EVP) and chief product officer. In his new role, Gosain will be responsible for managing and directing the company's Research and Development and Product Management departments. 8/5/2011 update CRM Introduces New Digital Community for Life Sciences CRM update CRM has launched a new digital community to provide a meeting place for professionals associated with the use of CRM solutions in the life sciences industry. update CRM develops customer relationship management (CRM) solutions for life sciences. 8/5/2011 Gartner Positions Attensity in 'Visionaries' Quadrant of the Magic Quadrant for Social CRM Attensity, a provider of text analytics solutions for Customer Experience Management, announced that Gartner positioned the company in the Visionaries quadrant of the Magic Quadrant for Social CRM report. 8/5/2011 Attensity Releases Updated Attensity's Respond Application Attensity, a provider of text analytics solutions for Customer Experience Management (CEM), just released the latest version of its Attensity's Respond application. Designed for the next-generation multi-channel contact center, Attensity Respond plays a significant role in optimizing business processes in the contact center environment, according to company officials. 8/4/2011 Metrica Systems Introduces Social Media and Cross-Channel Voice of the Customer Analytics Solution Unified customer experience analytics solutions provider Metrica Systems today announced the availability of its Social Media and Cross-channel Voice of the Customer Analytics solution. The new solution has been designed to help the organizations extract actionable business insights from Email, Chat, Call Centre, IVR, Portal, CRM, Social Media and Surveys. 8/4/2011 Hitachi Consulting Expands Relationship with Scribe Hitachi Consulting, a provider of IT consulting and management consulting solutions and services, has expanded its business relationship with global data integration provider Scribe. 8/4/2011 Commidea Integrates Semafone Software into its Payment Gateway to Reduce Payment Risks for Contact Centers A Point International Group company and a leading European provider of electronic payment solutions, Commidea reported the integration of Semafone's contact center software with its payment gateway. The integration of the Semafone software is aimed at increasing the safety of payment processing for contact centers without compromising customer service. 8/4/2011 Oracle Platinum Partner Status Renewed by Centroid The Oracle Platinum Partner Status within the Oracle PartnerNetwork or OPN has been renewed by Centroid. The organization has also achieved five Oracle specializations. An announcement in this regard has been made by the top company in Oracle Consulting and Managed Services, Centroid. 8/4/2011 Constant Contact MarketPlace Gains Popularity among Small Organizations Constant Contact announced that its MarketPlace, a huge collection of mobile apps and social integrations, has been accessed by over 100,000 small organizations since its launch a year ago. It also offers assistance from marketing experts to help small businesses and nonprofits maximize their marketing efforts. 8/4/2011 AdvantageMS Enters a Partnership Agreement with StayinFront AdvantageMS , a leader in sales and marketing for the life sciences industry, has entered a partnership agreement with StayinFront, Inc., a leading global provider of CRM systems and mobile sales force effectiveness tools. 8/3/2011 Sitecore Enables Marketers to Develop Digital Marketing Campaigns Across All Channels Sitecore, a provider of Web content management solutions, announced that its Customer Engagement Platform enables organizations to manage the full customer experience. The platform enables organizations to create valuable customer conversations. Several marketers are looking forward to Sitecore to develop digital marketing campaigns across all channels. 8/2/2011 Jaspersoft Hires New Senior Director of Community Development Matthew Geise has joined Jaspersoft, maker of the world's most widely used business intelligence software, as Senior Director of Community Development. 8/2/2011 Selfinity BPO Selects Drishti's Ameyo Call Center Software to Power Outbound Calls Drishti, a provider of contact center software and enterprise communications solutions, announced that Selfinity BPO, a global sales and marketing company, has selected its Ameyo call center software platform. 8/2/2011 Position of EasyGoingSurvey.com Cemented As Leading Global Software- as-a-Service (SaaS) Provider The leading and pioneering online survey website in Europe and Latin America, EasyGoingSurvey.com, continues its international growth with the introduction of the "Multi-langue Survey." This all-new feature enables users to design a survey in different languages so that each respondent to the survey can answer it in the language most comfortable for them. The launch of this ground-breaking tool makes EasyGoingSurvey.com accessible to participants across the globe, thus making it a truly global provider. 8/2/2011 QuestBack, Globalpark Merge to Become a Leader in European Enterprise Feedback Management Market QuestBack, a provider of Enterprise Feedback Management (EFM), announced that it has acquired and will merge with Globalpark, a Social Customer Relationship Management (SCRM) provider, to become one of the leading global EFM suppliers. 8/2/2011 RightNow Reports 27 Percent Growth in Recurring Revenue in Q1 2011 RightNow, a provider of customer experience management solutions, recorded 24 percent growth in revenue for the first quarter ended March 31, 2011 over the corresponding period in 2010. 8/2/2011 Metrica Systems Announces Availability of Social Media and Voice of Customer Analytics Solution Metrica Systems, an innovative customer experience delivery and performance management products and solutions provider, has introduced its Social Media and Cross-channel Voice of Customer Analytics solution. 8/2/2011 Host Analytics Releases Next Generation of Decision Hub Host Analytics, a provider of SaaS-based corporate performance management (CPM), has announced the next generation of Decision Hub, a product within the Host Analytics CPM Suite. 8/1/2011 Servion Recognized as Best Cloud-Based Speech Self-Service Providers in North America Servion has been recognized for being one of the best cloud-based speech self-service providers in North America according to a recent report by industry analyst Ovum. The report indicates Servion rated highest in end-user sentiment and garnered particularly high levels of customer satisfaction from its business-to-business partners in the areas of product quality, client engagement, and customer support. 8/1/2011 NetSuite Solutions Picked by Magellan GPS to Replace its E-Commerce System NetSuite Inc. a provider of cloud-based financials/ERP software suites announced that Magellan GPS, a leading portable navigation consumer electronics company has selected NetSuite to overhaul its Ecommerce operations. 8/1/2011 Results Software's Results CRM Solution Integrated with Constant Contact Solution Results Software, a provider of Customer Relationship Management (CRM) and business management solutions, asserted that it has integrated its Results CRM solution with Constant Contact email marketing solution. 8/1/2011 Alterian Recognized in Gartner's Magic Quadrant for Social CRM Alterian, a provider of customer engagement technology and solutions, announced it has earned recognition from Gartner's second Magic Quadrant for Social CRM, published July 25th, 2011. 8/1/2011 Kapow Software Sees 34 Percent Growth in New Software Subscriptions Kapow Software, a provider of solutions for application integration, claimed that in its fiscal year, ended on June 30, 2011, new software subscriptions were up by 34 percent and subscription renewals increased 60 percent compared to last fiscal year. 8/1/2011 SolutionsPT Announces Availability of ArchestrA Workflow Software SolutionsPT, a provider of solutions for industrial automation and the UK partner of Wonderware, asserted that the newly released ArchestrA Workflow software from Wonderware is capable of embedding collaboration abilities for industrial operations. 8/1/2011 TMCnet Call Center Software Week in Review Always at the pinnacle of new developments, the call center software market did not disappoint last week. As we look back at all of the breaking news TMCnet editors reported last week, it is clear that vendors in the call center software market are intent on enhancing and improving their product offerings and are being rewarded with product implementations. 8/1/2011 Alterian Recognized for Social CRM in Leading Industry Analyst Firm's Magic Quadrant Alterian, the leader in customer engagement technology and solutions, announced that it has been recognized by Gartner Inc., the leading information technology research and advisory company in its second Magic Quadrant for Social CRM. 7/29/2011 BrightDoor Systems Announces BrightBase Explorer for iPad BrightDoor Systems, a provider of BrightBase CRM, a customer relationship management platform designed for the real estate industry, announced that its first Apple iPad app, BrightBase Explorer, is now available on the App Store. 7/28/2011 Inova Solutions Announces New Reseller Partnership with Nexus IS Inova Solutions has announced a new reseller partnership with Valencia, CA-based Nexus IS, a company that enables organizations to connect to their customers, collaborate to achieve their vision, and create innovative ways to solve business problems. 7/28/2011 Whaleback Cloud-Based Managed Business Communication Services Gains Popularity Whaleback Systems, Inc., specializing in managed business communications, announced that the company has witnessed remarkable growth with greater market expansion for its cloud-based managed services. 7/28/2011 OpTier Accelerates its North American Expansion Plans OpTier, a provider of Business Transaction Management solution, claimed that it is hurrying its plans to expand its presence in the North American market in order to cater to the growing demands for next-gen application performance management. 7/28/2011 Wild Birds Unlimited Chooses Engage121 Enterprise Portal as its Social Network Software Solution According to a recent announcement, social media management software company Engage121, Inc.'s enterprise portal has been selected by Wild Birds Unlimited, Inc. as its social network software solution. With the portal, Wild Birds will be able to increase its social media presence. Also, the company will participate in the social community of avid hobbyists who enjoy backyard birding, while supporting the local social efforts of its more than 275 stores across North America. 7/28/2011 Gartner Says SaaS Revenue to Top $12 Billion in 2011 According to a press release, Gartner Inc. predicts that revenues from software as a service (SaaS) will reach $12.1 billion worldwide in 2011, up 20.7 percent from $10 billion in 2010. In other words, the firm added that as SaaS spending will continue to grow through at least 2015, when worldwide revenue is forecast to reach $21.3 billion. 7/28/2011 Sage North America Expands its Endorsed Development Partner Program According to a recent press release, Sage North America has included Sage SalesLogix, its customizable CRM system for small and midsized businesses, to its Endorsed Development Partner Program. 7/28/2011 ShoreTel Contact Center 7 Enhances Customer Service with Personal Agent Queues ShoreTel continues to enhance its in-house Enterprise Contact Center for inbound/outbound multi-media communications (1,000 concurrent agents and 2,000 total agents). Over the past couple of years, ShoreTel has added more capacity and new functionality, including support for geographic redundancy and a native hot standby solution (R5.0), additional languages (R5.1) and new productivity applications such as the Web-based Agent Dashboard (a real-time view of agents and queues from any Web browser or even an iPad) and Interaction Viewer for supervisors to view end-to-end information on inbound voice calls, Web chats and e-mails (R6.0). 7/28/2011 Sicap Device Chooser Powers Swisscom Online Shop 'Advisor' Sicap, a provider of customized mobile software solutions in the areas of communications and charging, asserted that its Device Chooser is powering the Swisscom online shop,"Advisor". 7/27/2011 Centrix Software Introduces Centrix WorkSpace 5.1, Cloud-Based Application To enhance reporting capabilities for monitoring service delivery in a Windows, cloud and virtual landscape, Centrix Software, a provider of unified end-user computing solutions that optimize the way IT infrastructures deliver applications, services and content, today announced the release of Centrix WorkSpace 5.1. 7/27/2011 National Planning Holdings Picks Erado for Social Media Compliance Service National Planning Holdings (NPH), an independent broker-dealer network, announced that it selected Erado Message Control Solutions (Erado), a provider of hosted solutions for capture, review and archiving of electronic communications, to offer social media compliance services. 7/27/2011 Daiichi Sankyo Deploying Veeva CRM for Enhanced Customer Engagement in the UK According to a press release, the pharmaceutical giant Daiichi Sankyo is going to replace its legacy, on-premise Customer Relationship Management (CRM) system with Veeva CRM in the UK. 7/27/2011 ADI Time Introduces Trade-Up Program on New adiPad and adiTouch Data Collection Terminals To track the labor activities and monitor real-time interaction with house management, ADI Time LLC, a developer of cloud computing time and attendance management software-as-a-service (SaaS) for small-to-mid-sized businesses and divisions of large enterprises, has introduced new Trade-Up program for customers seeking to upgrade their labor management system. 7/27/2011 Oracle Announces Early Access to New Features of MySQL 5.6 Oracle, a business software company, announced that its community has been provided early access to test and deploy the new features of MySQL 5.6. The company also invited users to offer feedback. 7/27/2011 TDi Technologies Joins BMC Technology Alliance Program With an aim to deliver the industry's first end-to-end Business Service Management (BSM) Solution, the globally renowned Information Technology Foundation Management (ITFM) solutions provider TDi Technologies recently joined BMC Software's Technology Alliance Program. 7/27/2011 Pacific Lutheran University Employs Campus Management's Talisma CRM Solution Pacific Lutheran University has selected Campus Management's Talisma CRM solution to increase the effectiveness and efficiency of its recruitment and enrollment processes and to support stronger student communications. 7/27/2011 SugarCRM Appoints John Mertic as the New Community Manager, Intros SODA v2 at OSCON Close on the heels of its success as the world's fastest-growing customer relationship management (CRM) company, SugarCRM today announced the appointment of John Mertic as its new community manager to manage its surging open source community. 7/26/2011 Silico Launches Hosted Version of Quality Management Software Silico Corporation, a leading provider of BPM consulting and software technology services, has recently launched a hosted version of its Quality Management Software (QMS). The Silico QMS allows users to automate business and human workflow processes to create software solutions that meet their needs. 7/26/2011 SwiftKnowledge, Hogan Financial Systems to Resell Software for Banking On Demand Application SwiftKnowledge, LLC, a global provider of Web-based business intelligence (BI) software, and Hogan Financial Systems, a leading provider of core and payment processing hosting solutions, have signed an agreement to resell the pre-built SwiftKnowledge for Banking On Demand application. 7/26/2011 Blue Star Infotech Joins with QlikTech Blue Star Infotech Ltd (BSIL), a global provider of software solutions, has partnered with QlikTech, a provider of user driven business intelligence (BI) software. 7/26/2011 Convio Unveils New Constituent Engagement Solution for Nonprofits Convio, a provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship, announced the launch of Luminate, a new cloud-based constituent engagement solution for the nonprofit market. 7/26/2011 Real Estate Database Leader ProspectNow Forges Strategic Alliance with CRM Provider REA ProspectNow, the provider of one of the industry's largest real estate databases, recently forged a strategic alliance with Real Estate Assistant (REA), the top commercial real estate CRM system. The alliance is intended to automate the ProspectNow data import into REA. 7/25/2011 TMCnet Call Center Software Week in Review As we anticipated last week, the call center soft ware market continued its hot streak with product announcements and product deployments, in some cases, with a twist. To begin our weekly recap, we ask, who doesn't like free? Our TMCnet Contributor Mandira Srivastava let us in on the news that BusinessOpportunity.com advertisers can now have their leads automatically uploaded quickly and easily directly to their SalesForce.com CRM account, saving them countless hours of input-computing time and allowing them to manage their leads more effectively-for free. She wrote that this is a value-added service and just one of many the company anticipates rolling out over the course of the coming year. 7/23/2011 Skybot Scheduler Includes New Getting Started Tools Skybot Software announced the release of Skybot Scheduler 2.1, which is the latest version of its Web-based enterprise scheduler and workload automation solution. This version works on Windows, UNIX (Solaris, AIX, HP-UX), and Linux servers. The prominent feature of this version is a new Getting Started section fond on the home page that allows users to license the product, set up connected servers, configure their email server, create new jobs and view the status of their enterprise, all from one page. Multiple enhancements to the installation method for AIX and Linux host and agent servers is also available in this release. 7/22/2011 Homes by Dickerson Selects Lasso CRM Homebuilder Sales Software http://it.tmcnet.com/channels/data-center-power/articles/199661-pdus-direct-partners-csc-synnex-distribute-server-technology.htm 7/22/2011 Matrix Solutions Deploys Web-Based Media CRM and Sales Analytics at Griffin Communications Matrix Solutions, a provider of media sales management software, announced the launch of their Web-based customer relationship management (CRM) and sales analytics solution. 7/21/2011 EPAM Becomes a Premier Partner of Salesforce.com A leading software engineering and IT outsourcing provider with development centers spread over Central and Eastern Europe, EPAM Systems, Inc., has been named as a salesforce.com partner. EPAM, as salesforce.com's premier partner, will consequently have access to the latest, state-of-the-art functional and technical resources existing to maintain the increasingly popular cloud-based environment. 7/21/2011 ePath Learning Wins 2010 Communications Solutions Product of the Year Award ePath Learning, a specialist in enterprise learning services has recently won TMC's product of the year, for its ASAP, an integrated learning management service. 7/20/2011 ApexTwo Announces the Release of CRM Implementation ROI Calculator ApexTwo, a SugarCRM implementation and marketing automation company, has announced the release of a new, easy-to-use calculator. The CRM Implementation ROI Calculator, which is available on the company website, has been developed to provide small and medium-sized businesses with the potential return on investment of a customer relationship management system. The new offering from ApexTwo can also provide information on how long it will take to retrieve the upfront costs. 7/20/2011 dynaTrace Software Releases dynaTrace 4, Its Fourth-Generation APM Platform dynaTrace Software, a provider of application performance management (APM) solutions, announced that its newly released dynaTrace 4 is the fourth generation application performance management (APM) platform. 7/20/2011 Onstream Media's MarketPlace365 Launches Market Research Global Alliance's MRGA365 Onstream Media Corporation, an online service provider of live and on-demand corporate audio and web communications, virtual event technology, and social media marketing, announced that MRGA (Market Research Global Alliance) operated by Bell SMG, has launched its MRGA365, utilizing Onstream Media's MarketPlace365. MRGA365 can improve business opportunity as it provides an online forum which displays live demonstrations of market research content from around the globe. 7/20/2011 BMC Software Announces Availability of Application Performance Management Product Portfolio BMC Software announced that its application performance management (APM) product portfolio is now available. This offering creates an easy solution for the management of enterprise, software-as-a-service (SaaS) and cloud applications within a single operations management framework to anticipate and proactively address application performance management requirements. 7/20/2011 WorkEtc Announces Free Trial of Web-Based CRM Software WorkEtc of Australia announced that it will be offering a free trial of their Web based customer relationship management (CRM) software. 7/20/2011 TCN Partners with Ontario Systems TCN Inc., a major player in the voice broadcasting industry since 1999, has entered into a partnership relation with Ontario Systems, a premier Indiana-based accounts-receivable software firm. 7/20/2011 BusinessOpportunity.com Advertisers Saves Time and Money with New, FREE CRM Software According to a press release, BusinessOpportunity.com advertisers can now have their leads automatically uploaded quickly and easily directly to their SalesForce.com CRM account, saving them countless hours of input-computing time and allowing them to manage their leads more effectively. It free, value-added service is just one of many the company anticipates rolling out over the course of the coming year. 7/19/2011 IDC MarketScape Acknowledges HandySoft for Business Process Platforms A leading provider of Business Process Management (BPM) technology and solutions, HandySoft is one of only five companies to receive top scores for innovation in product and portfolio differentiation in IDC MarketScape's most recent BPM vendor assessment. 7/19/2011 Global Partnership Opportunities Announced By OfficeXta OfficeXta has announced the availability of global partnership opportunities. Cloud-based enterprise collaboration platforms can be offered to customers by those interested to get into a partnership. This partnership will give resellers and associates additional income, as they help their clients with their business requirements. 7/19/2011 BDO Selects Templeton for Implementing Microsoft Dynamics CRM BDO, one of the largest accounting and consulting networks in the country, asserted that it has sought the services of Templeton Solutions to configure and implement Microsoft Dynamics CRM for roll-out across the United States. Templeton Solutions claims that its services are designed to help one find insightful answers and design progressive solutions in key performance areas such as marketing, sales, customer service and financial operations. With Templeton, clients get to increase profits, receive instant answers to performance questions, become more efficient, and receive better reporting. 7/19/2011 Appointment-Plus Introduces New Knowledge Base Comprised of Instructional Articles, Videos Appointment-Plus, a developer of online scheduling software, announced the release of its information-rich Knowledge Base, developed to provide current clients and interested visitors access to its extensive collection of instructional videos, educational and 'how-to" articles and news items. Through this new feature, users will be provided with system updates and will have the opportunity to learn the functioning of the online scheduler calendar and online booking technologies. 7/19/2011 Rewarding Customers Becomes Easy With Banking-Specific CRM/SFA By proclaiming a strategic alliance, Coretrac Inc. and RewardsNow together are able to offer financial institutions a means to cross-sell products effectively. CoreTrac Inc. is a leader in banking-specific Client Relationship Management (CRM) and Sales Force Automation (SFA) solutions, while RewardsNOW, Inc. is a leader in turnkey loyalty programs for financial institutions. 7/19/2011 One-Click Universal Screen Sharing Technology by LiveLOOK Receives Patent LiveLOOK is a pioneer in the field of visual sharing and real-time online interaction. It received from the US Patent Office, patent number 7,933,955 for its innovative screen sharing technology which is used to develop LiveLOOK's industry-leading suite of co browsing and screen sharing products. 7/18/2011 TMCnet Call Center Software Week in Review TMCnet editors were very busy reporting on a flurry of activity this week in the call center software market. Of all the important developments, cloud-based call center software introductions topped the list of breaking news. 7/16/2011 Oracle Once Again Positioned in Gartner's Leaders Quadrant for CRM Customer Service Contact Centers Oracle, an integrated business software and hardware systems company, announced that Gartner, leading research firm, has placed Oracle's Siebel CRM in the Leaders Quadrant of its 2011 report, "Magic Quadrant for CRM Customer Service Contact Centers." 7/15/2011 Loyaltyworks Offers Improved RewardTrax Quiz and Survey Features To enhance reward program performance, Loyaltyworks, a provider of business incentive and customer loyalty programs, has introduced several significant enhancements to the quiz and survey modules of RewardTrax, the SaaS (Software as a Service) based technology platform. This enhancement includes functionality that expands the online training and feedback capabilities available to reward programs running on RewardTrax. 7/15/2011 Maximizer CRM Live Now Offered From the Microsoft Windows Azure Marketplace Maximizer Software, a deliverer of Customer Relationship Management (CRM) software and professional services, announced that its Maximizer CRM Live cloud CRM solution can be procured from the Microsoft Windows Azure marketplace. 7/15/2011 ZSL Launches SmartPrise Migrator & Social CRM SmartPrise Migrator is ZSL's automated enterprise modernization platform. It provides absolute capabilities to convert legacy applications written in PowerBuilder, Visual FoxPro, Visual Basic and ASP. This is done through automated schedule facilitating efficient migration to .NET, SQL & Azure technologies. This platform allows for conversion of applications through migration, customization and enhancement of the architecture and also providing options to maintain the original naming or coding standard. 7/15/2011 CopperEgg Secures $2 Million in Series A Funding; Unveils Real Time Cloud Performance Solution The real-time analytics company CopperEgg, Corp. reportedly secured $2 million in Series A funding led by Silverton Partners, a Texan early stage venture capital firm. 7/15/2011 LiveOps Announces Availability of Industry's First Screen Recording Application with Cloud-Based Storage LiveOps, the premier provider of cloud-based contact center technologies and talent, has introduced LiveOps Screen Recording, the industry's first screen recording application with cloud-based storage. It is available immediately to companies using the LiveOps contact center platform. 7/14/2011 eGain 10 Software Suite Picked by Canon for Enabling Multichannel Customer Service eGain, a provider of cloud and on-site customer interaction software, announced that Canon U.S.A, Inc. has picked eGain 10 software suite for providing multichannel customer service. 7/14/2011 Advisor Group Uses SunGard's Protegent Social Media Surveillance for Marketing Strategy Advisor Group has planned new strategy to communicate with its client. The company, with the use of SunGard's Protegent Social Media Surveillance, is offering to develop a solution that will be housed on its proprietary VISION2020 Advisor Portal, a single sign-on website that provides advisors access to client account information, office automation, compliance and marketing tools, the cutting edge VISION2020 Wealth Management system for fee based advisors, personalized news, alerts and more. With the help of the technology, Advisor Group's advisors can use social media to grow business while still remaining compliant with regulatory obligations. 7/14/2011 Mike Pilcher is New President of SAND Technology Mike Pilcher, the chief operating officer of SAND Technology Inc., has been appointed as the president of the company. Effective immediately, Pilcher will now serve the positions of president and COO. An announcement in this regard has been made by the provider of the world's most advanced column store database, SAND Technology, Inc. 7/14/2011 Increase of Worldwide Sales and Support by Berkeley Design Automation In a clear reaction to the increased market demand for the Analog FastSPICE Platform, Berkeley Design Automation, Inc., the leader in nanometer circuit verification, announced fresh agreements with leading EDA distributors. They have employed distributors in Canada, Israel and India to cater to the volatile markets there. Neutronics Solutions has been chosen as the representative in Canada, Advanced Semiconductor Technology Ltd. as the representative in Israel, and in India the representative is ICON Design Automation. 7/14/2011 Enkata and OpenSpan Collaborate for Performance Management Solutions The current capabilities of Enkata's suite of workforce analytics and performance management solutions for contact centers and back-office claims processing centers will be expanded. Technology from OpenSpan will be leveraged by Enkata for the same. An announcement in this regard has been made by the top provider of cloud-based workforce analytics solutions, Enkata. 7/14/2011 Exinda Achieves Record Sales Growth in Q2 2011 Exinda, a global provider of WAN optimization and application performance management solutions, achieved record sales growth and product development milestones in Q2 2011. 7/14/2011 NetIQ Updates PlateSpin Virtualization and Workload Management Solutions To enable IT organizations to better respond to growing business demands and reduce risk across the data center, NetIQ today has enhanced its PlateSpin Virtualization and Workload Management products -- PlateSpin Forge, PlateSpin Protect and PlateSpin Migrate. 7/14/2011 ePrize Acquires CRM Division of Apollo Data Technologies ePrize, a leading provider of interactive promotions, has acquired the customer relationship management (CRM) division of Apollo Data Technologies, a Chicago-based predictive analytics firm. With the acquisition, ePrize will now be able to expand even further into social and community management, as well as mobile and location-based solutions. 7/14/2011 Saab Cars North America Chooses Microsoft Dynamics CRM The company accountable for marketing and distributing Saab vehicles in North America, Saab Cars North America, selected Microsoft Dynamics CRM to perk up their call center operations service and efficiency. Saab was on the look out to influence their current Microsoft investments by utilizing a CRM system that gave better visibility and reporting capabilities. With Microsoft Dynamics CRM, Saab will be in a position to provide world-class customer service that will match the quality of the cars they represent, with Microsoft Dynamics CRM. 7/13/2011 Sebring Software to Acquire Scalix Email and Calendaring Platform in $12 Million Cash Deal Sebring Software, Inc. a collaborative integration software company offering on-premises and CLOUD solutions, reportedly signed definitive agreement to acquire Scalix Corporation from Xandros, Inc. 7/13/2011 Calabrio Hires New Vice President of Development Calabrio, Inc., a premier provider of contact center workforce optimization software, has appointed Brian Humenansky as the company's new vice president of Development. 7/13/2011 Oracle CRM On Demand Release 19 Provides Cloud Extensibility, Mobile Choices The demand for increased CRM functionality and the need to have mobile access to CRM information has heralded a call to CRM providers to innovate their product offerings. 7/12/2011 NETtime Enhances Time and Attendance with Seniority Scheduling Seniority Scheduling has been added to NETtime Solutions' SaaS time and attendance solution. Workforce management, including fulfilling scheduled and unscheduled needs, can be now refined with NETtime's seniority scheduling. An announcement in this regard has been made by the developer of SaaS time and attendance, NETtime Solutions. 7/12/2011 Avaya's New Aura Contact Center 6.2, Aura Experience Portal Integrates Experience One of the most frustrating and irritating experiences customers face is reaching out to an organization over one channel, then changing channels especially from social media or the web to live agents and then having to repeat themselves. This procedure makes customers not surprisingly less satisfied-especially when they are on the go via wireless devices-while boosting total contact handling costs. 7/12/2011 M5 Networks Integrates M5Connect with SageCRM M5 Networks, a provider of managed, hosted business Voice over IP (VoIP) solutions, announced a partnership with SWK Technologies, a Sage Gold Certified Master Developer, to integrate M5's award-winning M5Connect CTI (Computer Telephony API) with SageCRM Solutions. 7/11/2011 TMCnet.com Call Center Software Week in Review Big week in call center software news, starting with Brendan Read's article on how NEC supports virtualized environments with Business ConneCT 5.1. 7/9/2011 Jacada Agent Scripting Version 6.0 Unveiled Continuing the company's heritage of offering customer service experience and interaction optimization solutions, Jacada announced the release of Jacada Agent Scripting (JAS) V6.0, an advanced call center scripting tool. 7/8/2011 Comarch Unveils New Version of its Loyalty Management Solution Facilitating the development of effective, unique loyalty programs for residential, SOHO, SMEs and enterprise segments, Comarch has announced the new version of its Comarch Loyalty Management. 7/7/2011 NEC Supports Virtualized Environments With Business ConneCT 5.1 Going, going and soon gone are individual PBX/ACDs at multiple sites, linked and networked by clumsy middleware applications, taking up real estate and requiring added wiring and air conditioning to maintain even temperatures. In its place is a single switch integrated with a virtualized server that connects the enterprise from one location. 7/7/2011 Virtual Queuing Technology Bridges Divide Between Customer and Company What can be more frustrating for a customer than to have to hold the line seemingly endlessly, get disconnected and then have to repeat all the information already provided previously? Well, with the virtual queuing technology solutions being implemented by Virtual Hold Technology of Akron, Ohio, those could be things of the past. 7/6/2011 Major Enhancements and Additions Made to Training JumpStart Portal Training JumpStart LLC, Ltd. , lived up to its name by ensuring that its users had a headstart over others with major enhancements to the Training JumpStart Portal. 7/5/2011 MeetingOne Inks Strategic Partnership with Envisiontel Denver-based conferencing service provider, MeetingOne signed a new strategic partnership with Envisiontel, a provider of multimedia content for elearning. 7/5/2011 TMCnet Call Center Software Week in Review As the month of June wrapped up this week, TMCnet writers reported that a number of call center software providers unleashed a bevy of new offerings to the market. Among them, Raju Shanbhag reported that iPerceptions has launched a federally compliant version of its terms-of-service for 4Q Free, as part of the 4Q Suite survey solution for websites. The company is a Web-focused Voice of Customer analytics provider, Shanbhag said. Offering 4Q Free, 4Q Basic, 4Q Plus and 4Q Premium, the 4Q suite, he explained, is a simple-to-deploy Software-as-a-Service (SaaS) family of products. 7/1/2011 uNotifi SaaS Marketing Services Provider for Automotive Industry Launched Houston entrepreneur Fred van der Neut, the founder of iDriveonline, announced the launch of uNotifi, a national provider of customer-centric inbound marketing programs for automotive dealers, service centers and aftermarket retail operations. Van der Neut has 30 years of direct marketing experience in the automotive industry. 6/30/2011 simpleview Implements Website and CRM for Chicago Work on the new destination marketing website of the Chicago Convention & Tourism Bureau has been started by simpleview. Chicago will also implement simpleview CRM. Meeting sales, membership management, leisure marketing and performance reporting information will be now stored in simpleview CRM. According to an announcement made by simpleview, the project will also include creative design by Chicago-based digital agency The Royal Order of Experience Design. 6/30/2011 LexisNexis Redwood Analytics Business Intelligence 5 Software Unveiled Identifying critical business issues is one of the paradigm approaches for any business, including law firms, to flourish. Earlier, it was a time-consuming and difficult task to identify and analyze financial insights and business intelligence in law firms. 6/29/2011 Most Channel Sales Executives Lack Information to do Their Jobs Properly Sales channel solutions management provider Channelinsight is releasing the results of new research that underscores how a lack of information available to channel sales executives can result in lost revenue and opportunity. 6/29/2011 Vertafore Offerings to Help People's United Insurance Agency Enable Growth Vertafore, a provider of software and information to the insurance industry, claimed that its offerings are helping People's United Insurance Agency enable growth throughout its market footprint. The Agency has supposedly deployed the Sagitta agency management system, WorkSmart intelligent workflow solution and BenefitPoint enterprise benefits management solution from Vertafore. 6/29/2011 Atlantis Internet Group Partners with EC Development for Casino Management Software Atlantis Internet Group, an online gaming products company, announced that it has entered into an agreement with EC Development, which designs, develops and markets software for international gaming and casino markets. 6/29/2011 Junction Solutions Announces its Selection by Jenson USA Jenson USA, the multi-channel bicycle retailer, has selected Junction Solutions, a provider of vertical, market-specific on-premise and on-demand software applications and services for the multi-channel retail, food and beverage and distribution industries. 6/29/2011 Falcon Credit Management Introduces Free Loan Modification App for Homeowners Falcon Credit Management has announced that it has developed the first HAMP, MHA, iPhone, iPad, iPod Loan Modification Application which has been accepted into the iTunes store. The new Loan Modification App, which will be provided free of cost to homeowners, has been designed to provide simple and easy-to-understand questions and answers. The new offering from Falcon Credit Management will provide additional support and value to its Loan Modification service and industry-leading do-it-yourself software, FalconDox. 6/29/2011 Velti Announces Opening of New Technology Sales Hub in Istanbul, Turkey Velti, a provider of mobile marketing and advertising technology, has announced the opening of a new technology and sales hub in Istanbul, Turkey. 6/28/2011 update CRM Launches COSMIC Social CRM Software update CRM Inc., a creator of customer relationship management or CRM solutions for life sciences, has announced the launch of COSMIC a new software module that extends the update.seven and update.revolution CRM platforms to the social Web. 6/28/2011 PAID Upgrades Integrated Customer Relationship Management System PAID Inc. has announced that it upgraded its integrated Customer Relationship Management (CRM) technology and analytics tools. 6/28/2011 CenterStone Selects iWay Solutions Looking to improve the speed, accuracy, and functionality of its business-to-business (B2B) e-commerce interfaces, CenterStone Technologies has selected iWay Data Quality Center (DQC) and iWay Service Manager from iWay Software. 6/28/2011 iPerceptions 4Q Now Available iPerceptions has launched a federally-compliant version of its terms-of-service for 4Q Free, as part of the 4Q Suite survey solution for websites. The company is a web-focused Voice of Customer analytics provider. 6/28/2011 TMCnet Call Center Software Week in Review This past week TMC's Deepika Mala reported that Campaigner, an email marketing service provider that empowers companies to better attract and retain business through creative email marketing campaigns, unveiled a new marketing tool, Smart Email Builder. 6/25/2011 BroadVision Clearvale for Social CRM Launched The Clearvale solution for Social Customer Relationship Management or CRM is now available. An announcement in this regard was made by BroadVision, Inc. at the Enterprise 2.0 show. BroadVision is a top company in cloud-based social business solutions. 6/23/2011 Sage North America Unveils SageCRM v7.1 for Small and Midsize Businesses Sage North America, a global supplier of business management software and services, announced the launch of SageCRM v7.1 for small and midsize businesses anchored by new iPhone, social media and Sage E-Marketing integrations. 6/22/2011 Real Software Updates Real Studio with 42 New Features and 184 Improvements Real Software, a provider of cross-platform software development tools for Mac OS X, Windows, Linux and the Web, announced the latest version of Real Studio. 6/22/2011 Campaigner Launches New Marketing Tool Campaigner, an email marketing service provider that empowers companies to better attract and retain business through creative email marketing campaigns, has unveiled a new marketing tool, Smart Email Builder. 6/22/2011 Survey Reveals Strong CRM Adoption among SMBs Research firm ITIC recently announced the results of a survey which was commissioned by OSF Global Services, where small to mid-sized businesses are embracing CRM solutions and the percentage is higher than expected. 6/22/2011 Accrisoft Re-Brands its CRM Product to Accrisoft Endeavor CRM Accrisoft, a developer of complete solution for building and managing dynamic, database-driven Web sites, announced the re-branding of its customer relationship management product. 6/22/2011 Global 360 Reveals Thirty Percent BPM Revenue Increase Process and case management solutions provider Global 360 revealed that it has achieved strong results for its fiscal fourth quarter, ended March 31, 2011, with growth led by a 30 percent increase in revenue from its strategic business process management (BPM) offerings compared to fiscal fourth quarter 2010. 6/21/2011 ChinaSoft Wins Two Software Outsourcing Services Projects ChinaSoft International has won two software outsourcing services projects from large financial corporations. 6/21/2011 American Support CEO Reveals Contact Center Trade Secrets After having been named as a finalist for three of Contact Center World's Top Performers Awards - Best Customer Service, Best Contact Center, and Best Help Desk - American Support was requested to present at the Contact Center World's Top Ranking Performance Conference in Orlando. 6/21/2011 Nimble Announces Team Version of Social CRM Platform Nimble, a social customer relationship management (CRM) platform, has announced the launch of its team version. The new team version is expected to lay the foundation for its Social Business vision. 6/21/2011 Polycom Releases New UC Intelligent Core Software The all new Polycom UC Intelligent Core software has released from the global leader in UC or unified communications, Polycom, Inc. Customers will now be able to connect to any device (be it a standard or a network) easily, reduce costs, deploy more devices than before, and provide the best possible experience ever, thanks to the enhanced features of the new release. 6/20/2011 Commence Corporation Announces CRM Offering In Europe The popular online CRM software from Commence Corporation has a new version set to launch for Europe in late July of this year. The value added resellers of the company will be selling the new On-Demand Commence CRM, along with direct tie ups with third party providers. Commence Corporation has been a world leader in providing small and medium sized companies with cloud based CRM software and solutions. 6/20/2011 Pegasystems Introduces CRM Solution for Life Science Industry Considering the growth potential of life science industry, Pegasystems Inc., a company in Business Process Management (BPM) and software for customer centricity has introduced customer relationship management (CRM). 6/20/2011 Performance Management and Coaching Solutions Providers Verint Launches Two New Products Performance management industry observer Blair Pleasant has recently written an involved piece regarding the recent announcement by Verint, a workforce optimization vendor, about their two big product launch announcements of interest to the performance management industry. 6/20/2011 Pegasystems Delivers Service Case Management for Communications Pegasystems has unveiled a new solution to help communications service providers (CSPs) drive down operational costs. The new solution, named Service Case Management for Communications, allows service providers to deliver consistent and timely customer service while improving operational efficiency. 6/20/2011 Enterasys's Appalaraju: Infrastructure Needs to Adapt to Users At the recent Interop Vegas 2011, TMC's CEO Rich Tehrani interviewed Enterasys's Ram Appalaraju, VP of Marketing for the company. 6/20/2011 Merced Systems to Showcase Performance Management Solution at 12th Annual Call Center Week Merced Systems, a provider of performance management solutions, announced it is showcasing its Service and Sales Performance Management solutions this week at the 12th Annual Call Center Week conference in Las Vegas, NV. 6/16/2011 Amdocs Enhances Multi-Play Smart Pack Offering More Effective Customer Support Amdocs, a provider of customer experience systems, announced enhancements to its Amdocs Multi-Play Smart Pack solution. 6/16/2011 HTC Corporation Launches Sales Quote Management Software as SaaS Taiwanese Smartphone manufacturer HTC Corporation announced it will offer its Sale Quote Management (SQM) software system as Software-as-a-Service (SaaS) hosted by The Nest Group in Washington, D.C. 6/16/2011 GreatVines Selects GoodData to Power Advanced Analytics GoodData has been selected by GreatVines, which creates innovative software on the Force.com cloud platform for managing sales, trade marketing and order fulfillment for companies in the beverage alcohol industry, to power the analytics for its innovative beverage selling solution. 6/16/2011 Cloud-based Call Center Company Five9 Awarded for CRM Excellence Cloud-based call center software company Five9 has been named by Technology Marketing Corporation (TMC) as a recipient of a Customer Interaction Solutions magazine 2011 CRM Excellence Award for its Five9 Virtual Call Center. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. 6/15/2011 StrongMail Message Studio 6.0 Introduces Drag-and-Drop Lifecycle Marketing StrongMail Message Studio version 6.0 has been released by Strong Mail. Message Studio, the dedicated, enterprise-grade email marketing solution, will now include StrongMail Lifecycle Marketing. Strong Mail is a top provider of online marketing solutions for email marketing and social media. 6/15/2011 Indosoft Announces Major Enhancement to Its Call Center ACD Software for Asterisk Indosoft Inc., a global provider of call center software for Asterisk recently released the latest version of its Q-Suite Call Center ACD Software. Named Q-Suite 5.5, the new release packs many new features that enhance the value of the Indosoft's flagship software. 6/15/2011 LexisNexis Enters U.K. Market LexisNexis is looking to help insurers in the U.K. better serve their customers and their insurance needs. 6/14/2011 B2Bsoft Collaborates with Cycle30 for Wireless Point-of-Sale Platform Cycle30's hosted order-to-cash platform for wireless billing and B2B Soft's Wireless Standard have been fully integrated under a new partnership. B2B Soft is a provider of business-to-business software solutions for retail management in the wireless/cellular retail industry. 6/14/2011 Esker Debuts International Mail Services (IMS) Solution Making use of a global network of mail production facilities capable of processing and delivering documents throughout the world, directly from enterprise applications, Esker has announced its new International Mail Services (IMS) solution. 6/14/2011 Yellowfin Recognized Among World's Elite BI Vendors According to the latest Dresner Advisory Services Wisdom of Crowds Business Intelligence Market Study, International Business Intelligence (BI) vendor, Yellowfin, has been recognized among the world's elite BI vendors, outperforming established players and Open Source BI vendors. 6/14/2011 NexJ Recognized by Aite Group Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry has announced that NexJ is the best in class CRM solution for large wealth management firms looking for prebuilt wealth management capabilities. 6/13/2011 Information Builders Honors its Customers Information Builders has announced the winners of its Awards of Distinction for original and innovative use of BI and integration technology. Business Integration software gives customers the ability to integrate the diverse data and information sources both within and outside their enterprise into a single coherent framework. An integrated information infrastructure can then be shared by mission-critical applications such as CRM, executive information portals, and automated supply chain systems. 6/13/2011 Yellowfin Recognized Amongst the World's Elite BI Vendors According to the latest Dresner Advisory Services Wisdom of Crowds Business Intelligence Market Study, International Business Intelligence's (BI) vendor, Yellowfin, has been recognized amongst the world's elite BI vendors, outperforming established players and Open Source BI vendors. The study, released in mid-May, gave Yellowfin 4.23 on a scale of five. Yellowfin outscored big name players including Qliktech, SAS Institute, Microstrategy, Oracle, IBM Cognos, Microsoft and SAP Business Objects along with Open Source offerings Actuate (BIRT), Pentaho and Jaspersoft. 6/13/2011 Information Builders Honors its Customers Information Builders has announced the winners of its Awards of Distinction for original and innovative use of BI and integration technology. 6/13/2011 TMCnet Call Center Software Week in Review Starting fresh with a full five business days this week after only four days the previous week, the business of contact center software heated up with a number of significant announcements reported by TMCnet.com contributors. 6/11/2011 Callidus Enters Mobile Learning Market by Acquiring Litmos Callidus Software, a provider of Sales Performance Management (SPM) solutions, announced it has acquired Litmos Limited, a leading Learning Management Systems (LMS) vendor. 6/10/2011 European Utility and African Bank Win Altitude Awards European energy company EDP and to BCI, the second largest financial institution in Mozambique has received the Innovation Awards, ex-aequo from Altitude Software, a independent global contact center solutions vendor. 6/10/2011 Smooth Promotion Offers CRM/CMS Software for Promotional Gifts Sector The craze for online shopping is growing. With the availability of fast, secure Internet service, there is a remarkable increase in the number of people who have become addicted to temptation of online shopping. 6/10/2011 Commence Corporation Commences a New Era in CRM Commence, a premier provider of Customer Relationship Management (CRM) software claims to have come up with a new version of CRM that has features not present in even the most competitive CRM offerings. 6/10/2011 Sybase Honored Second Time as the Most Successful Database Software Vendor in China Sybase Honored Second Time as the Most Successful Database Software Vendor in China SAP Company Sybase, Inc. is honored with the "2010-2011 Most Successful Database Software Vendor in China" award by China's Centre for Information Industry Development Consulting (CCID Consulting), China's leading IT research institute. 6/10/2011 360-Degree Customer View Delivered through Zendesk's Partnership with SugarCRM Zendesk and SugarCRM's alliance was announced recently. Zendesk, a leading help-desk software provider on cloud technology, integrated its service with one of the fastest growing CRM or customer relationship management companies in the world, SugarCRM. The Zendesk and SugarCRM service allows customers to flawlessly support agents' access to the SugarCRM customer information from the Zendesk help desk software, with the reverse also being possible. 6/10/2011 Marketfish Hires First Chief Privacy Officer Marketfish, a comprehensive platform for list-based marketing campaigns, has appointed David Fowler, an email marketing veteran, as its first chief privacy officer. 6/10/2011 Free Phone Support with Every CompanionLink Software License Announced CompanionLink Software, a provider of data synchronization solutions for mobile phones and CRM software, announced that it provides several support options for their line of CRM-to-mobile sync software and provides free phone support with every license. 6/10/2011 Advanced Communications Group Deploys Q-Suite Contact Center for Asterisk Indosoft, a provider of contact center software and technology solutions for Asterisk, claimed that its Q-Suite contact center software for Asterisk has been deployed by Advanced Communications Group (ACG), an inbound and outbound call center service provider. 6/10/2011 Altico Advisors Gain Microsoft Partner Network Gold and Silver Competencies Massachusetts based software solutions provider Altico Advisors achieved Microsoft Partner Network Gold Competency in Enterprise Resource Planning (ERP) and a Silver Competency in Customer Relationship Management (CRM). 6/9/2011 Viridity Software to Discuss How to Leverage DCIM Software Viridity Software has invited the data center managers to join Mike Tresh, director of product management and marketing at Viridity Software, in a discussion on leveraging DCIM Software for Superior Data Center Change Management, the company has announced. 6/9/2011 HandySoft Introduces BizFlow version 11.7 HandySoft, a premier global provider of Business Process Management, Tasking and Compliance software and solutions for government and business organizations, has introduced BizFlow version 11.7. 6/9/2011 PBD Worldwide chooses VueLogic as CRM analytics provider PBD Worldwide Fulfillment Services recently announced that it has signed an agreement with VueLogic LLC, an Atlanta-based marketing analytics firm, for PBD Analytics360, an advanced CRM analytics engine which will help PBD to optimize the services it provides to its customers. 6/8/2011 Pegasystems Releases New Version of Pega BPM Pegasystems, a provider of business process management (BPM) and software solutions for customer centricity, has announced the newest version of Pega BPM. 6/7/2011 Quest Software Announces Acquisition of Symlabs Quest Software has announced the acquisition of Symlabs, a privately held solutions provider that specializes in virtual directories and identity management solutions. The company believes that this acquisition adds strong middleware technology capabilities to the Quest One Identity Solution. With the addition of Symlabs virtual directory software, the company expects that its products will easily consolidate identity data that is stored in the distributed environment. 6/7/2011 Texas Motor Speedway to Create Personalized Mobile Marketing Campaigns with Hipcricket Hipcricket, a one-stop mobile marketing and advertising company, claimed that Speedway Motorsports' racing facility Texas Motor Speedway will be using its technology and solutions to create highly-targeted, personalized mobile marketing campaigns for attracting new fans-- especially youngsters. 6/7/2011 Today's New Home Sales No Longer Have a Traditional CRM Option Home builders have been given an acknowledgement that the traditional CRMs or customer relationship management systems are simply glorified rolodexes tied to static calendars. CRM systems such as Salesforce.com and the like are not feasible for today's elite class of home builders. The leading provider of sales automation, eMarketing, reporting and lead management to the real-estate sector and home builders, Sales Simplicity Software, announced the statement recently. They go on to state that the home builders of this time require more than traditional CRMs, and need sales management solutions that go beyond just CRM ability. 6/6/2011 Majority of New Policy Sales Initiated by Online Insurance Quote Applications: J.D. Power and Associates Over the past five years, insurer's websites have been gaining importance, with new business being generated among buyers based on the websites rather than the call center sales channel or the local agencies. The 2011 U.S. Insurance Shopping Study released by J.D. Power and Associates confirms this information, showing that the majority of buyers are opting for an online rate quote before purchasing an auto insurance policy. 6/6/2011 HR Pro Hired by Elephant Talk Communications to Manage Worldwide Hiring Growth One of the leading international providers of business software and services to the telecommunications and financial services industries, Elephant Talk Communications, Inc recently announced the appointment of Willem Bekkema as their new manager of Human Resources. 6/6/2011 TMCnet Call Center Software Week in Review While the celebration of Memorial Day on Monday treated most of us to a shortened workweek, significant developments occurred nevertheless this week for businesses that rely on call center software. 6/3/2011 Altitude Software to Showcase its Trends at MECC 2011 The leader of unified customer interaction solutions, Altitude Software, announced that it would be participating at the Middle East Contact Centre (MECC) conference and exhibition scheduled in Dubai from May 31 to June 1, 2011. With the recovering global economy, companies in MENA are looking for ways to enhance customer experience, optimize operating expenses and maximize business in real time. 6/3/2011 Microsoft CRM Helps Manufacturers to Improve Customer Relationships and Boost their Business Microsoft CRM can be of different use for different industries depending on the functionality. In the manufacturing sector, CRM can help manufacturers increase effectiveness in managing customer relationships and derive significant competitive advantages. Understanding the functionality of CRM and accordingly adopting it in daily marketing activities can help the companies to boost their business. 6/3/2011 AT&T Buys Convergys' 'Cellular Partnerships' for $320 Million Convergys Corporation, a provider of relationship management software, announced it will sell holdings in the "cellular partnerships" located in the Cincinnati metropolitan area to AT&T. 6/3/2011 RightNow Strengthens EMA Operation by Hiring Two More Executives RightNow, a customer experience management company, has bolstered its EMEA organization with two new executives. The Bozeman, Montana-based company has named Ian Tickle as vice president of Europe, Middle East and Africa (EMEA), and appointed Marcel Karssen vice president of EMEA Customer Experience and operations. A former Omniture executive, Tickle has now taken charge of driving RightNow's growth and success in the region, where the company has 180 employees and serving customers like including BT, KLM, Office Depot, Tesco, Nikon, Motorola and Marktplaats. 6/2/2011 Act-On Raises $10 Million for Online Marketing Aiming to grow substantially this year, cloud based online marketing company Act-On Software has raised $10 million in series C funding from Trinity Ventures, roughly half a year after securing $4 million. Trinity Ventures joins VC firms U.S. Venture Partners and Voyager Capital, as well as Cisco (also a client), as investors in the Beaverton, Oregon-based company. To-date, the total funding raised by the company stands at $14 million. 6/2/2011 Strategic Planning in the Call Center Requires More than Traditional WFM As most people in the call center industry know, balancing agent resources with call and contact volume is key part of the strategy for achieving call center efficiency. To accomplish this tricky balancing act, call center managers need the ability to accurately forecast call volume. 5/28/2011 SalesAgility's Advanced OpenSales 4.6 Released for SugarCRM Community Edition SalesAgility has announced the release of Advanced OpenSales 4.6 for SugarCRM Community Edition. 5/26/2011 Netuitive Adds Microsoft Hyper-V Monitoring to Predictive Analytics Software Platform Netuitive has completed an enhanced integration with Microsoft Systems Center Operations Manager (SCOM) that adds Hyper-V monitoring to the company's predictive analytics software platform for virtualization and application performance management (APM). 5/26/2011 Ituran USA and AutoStar Solutions Set up Software/Service Partnership and Integration Agreement Ituran USA and AutoStar Solutions have come together to announce a new software/service partnership and integration agreement. The setting up of this partnership will enable AutoStar lenders and buy-here, pay-here dealers to be more effective in their loan collection and asset retrievals. 5/26/2011 |
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