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Zappix Launches Free Customer Service App in Greater New England
With the new app, Zappix helps reduce the waiting and frustration smartphone users experience when attempting to reach customer service and resolve issues.
According to vice president of Marketing, Gal Steinberg, the launch represents a visually oriented approach to customer service.
“Compared to audio-only prompts, the Zappix application’s easy-to-navigate visual menus provide a much faster path to any given customer service destination,” Steinberg added.
Already a popular application in Israel, Zappix is growing rapidly to support hundreds of companies that now deliver streamlined customer service to over 150,000 Zappix users. Some of its top clients include insurance companies, banks, mobile service providers, retailers and government agencies.
According to Avner Schneur, president and CEO at Kormeli, which has provided funding and business expertise to Zappix, the app is a “one-stop app for customer service, where you can skip annoying voice menus and reach resolution quickly in a number of convenient ways.”
Its intuitive, feature-rich functionality and flexibility make it more attractive, Schneur added.
Zappix app has a menu of participating organizations. Users simply select the company they want to contact. They can also dial any company, and if Zappix supports it, the appropriate visual menu automatically appears.
A progress bar displays the estimated connection time. Once connected, the user simply browses the visual menus to find the service or information needed. The result provides an enhanced, streamlined customer service experience.
Zappix provides an array of customer service choices, including accessing information from automated menus; posting to a company’s Facebook (News - Alert) page; linking to the main company website; following smart links to webpages on a mobile site; tweeting and getting support via Twitter; contacting customer service via e-mail; and receiving special offers and alert messages.
Edited by Braden Becker