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TMCnet Call Center Software Week in Review

October 06, 2012

It’s the end of another week, which means it’s time to take a look at the week’s events in the world of call center software. Here’s a quick wrap-up.

Ramco Systems, an enterprise software company focused on enterprise cloud platform, products and services, has launched Ramco ERP on Cloud on Amazon Web Services (News - Alert) (AWS). Officials with Ramco said that Ramco ERP on Cloud is built on Ramco VirtualWorks – an SOA-based, multi-tenant, model-driven and integrated virtual enterprise architecture that integrates the business processes and provides real-time visibility into performance, along with unprecedented flexibility.

Read the full article here.

Step Up Mobile, a mobile virtual network operator launching on the Sprint (News - Alert) 3G/4G LTEnetworks, has entered into a multimillion-dollar, multi-year contract with Redknee. Redknee will provide its cloud-based converged billing and customer relations solution to Step Up Mobile as a completely managed Software-as-a-Service solution. Redknee’s cloud-based solution works on a Microsoft (News - Alert) platform, which consists of Microsoft Dynamic CRM, SQL Server and Windows Server.

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In today’s competitive world, an increasing number of marketers are realizing that it's important to encourage prospects to buy their products online. They use various tactics like lead nurturing to achieve this purpose. Madison Logic is a company that makes use of lead nurturing and makes this technology available to the marketer in real time. Recently, the company announced Data Match Behavioral Analytics and Data Match Lead Retargeting to further enhance its lead nurturing product portfolio.

Read the article here.

PunchTab, an on-demand engagement platform, recently integrated with the Constant Contact (News - Alert) suite of online marketing tools, allowing users to make use of free PunchTab giveaways to create their social communities along with e-mail lists. This integration provides them with the ability to import new contacts straight into Constant Contact as well.

Find the complete article here.

Although there are numerous companies in the marketplace that provide CRM solutions, most of them cater to the needs of big businesses. It’s difficult to customize these solutions to the requirements of small and medium-sized businesses, and as a result, these companies often lose out on the benefits a CRM product has to offer. Offering an affordable CRM solution customized for the needs of small businesses, Bizness Apps, a mobile application development platform for small business, has launched Bizness CRM, the first CRM product created specifically for selling to small businesses.

Find the full article here.

Salesforce CRM Call Center easily integrates Salesforce with third-party computer-telephony integration (CTI (News - Alert)) systems. Salesforce customers could only utilize the benefits of a CTI system after they deployed a CTI adapter program on their systems prior to the unveiling of Open CTI. Even then, such programs often consisted of desktop software that needed maintenance and didn’t get the advantages of cloud architecture.

Now that the Salesforce Open CTI is here, many companies are taking this benefit even further. AMC Technology, a contact center and CRM integration provider, recently announced integration with Salesforce. This integration will provide enhanced support for Salesforce Open CTI, the company stated.

Read the article here.

That’s all for this week in call center software. Have a great weekend!



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