Good customer service is about forming good relationships, fostering them, building loyalty and getting new customers. It is the pulse which makes organizations beat, the lifeline that sustains and what actually determines the bottom line.
Many companies still struggle to deliver quality customer experience even with a good solution, and this is where Jacada's (News - Alert) solid experience, commitment to the customer service market, ability to simplify and improve the effectiveness of customer interactions – and willingness to go that extra step – worked in its favor.
Jacada Inc., a global provider of customer service solutions designed to improve the customer experience, claims that this is why its customer service enterprise software has been chosen by one of the world's top ten retail companies.
"We are excited to begin this relationship with such a well proven and respected company," stated Gideon Hollander, co-CEO at Jacada.
Considered one of the fastest growing retailers in U.S. history, the company will use Jacada solutions to optimize interactions with the company's customer base throughout North America and provide automation to customer service processes.
Given that customer service and automation are two very important functions in the retail industry, the Jacada integration appears to be a perfect fit.
In addition to providing an enterprise level customer service solution, Jacada will also provide ongoing professional and product support services, accelerating the retail company's initiatives to improve the customer experience.
Over the next three years, Jacada plans to extend the reach of its customer interaction software to all of the Fortune 100 retailer's worldwide contact center operations.
Customer service technology company Jacada, which creates solutions for desktop workflow, announced the availability of a downloadable trial version for Jacada Mobile Agent, the company's new mobile product offering.
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