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Callbox Launches Pipeline CRM 3.0

Callbox has launched Pipeline CRM 3.0, the latest version of its proprietary customer relationship management software.Officials with Callbox announced that the new version features a redesigned user interface which now includes shortcuts to frequently used functions, reducing the number of clicks required to do certain tasks.

It also includes a Global Search button which offers greater speed and flexibility for searching and filtering data (e.g. contact names, phone numbers, and addresses) and navigating the pipeline. Additionally, company officials said that Pipeline CRM 3.0 incorporates ad spaces where Callbox clients can advertise their products and services to over five thousand Pipeline CRM users around the world.

According to company officials, other notable features include a Client List Editor, which allows users to edit, or download their contact lists, and a Dataminer which provides access to Callbox’s 20+ million global business contacts.

Pipeline CRM 3.0 also features a Task Manage and an Agent Activity Log function which allow Callbox clients to monitor in real-time each call made by each agent assigned to their campaign.

Company officials pointed out that Pipeline CRM 3.0 was released in response to clients’ evolving needs and feedback gathered through surveys, client meetings, and years of proactive customer interaction.

Recently, Callbox announced that its call management infrastructure now includes SMS capability making it possible for Callbox mobile clients in North America to receive instant notifications of campaign events without access to the Internet.Real-time SMS notification allows Callbox clients to return calls to prospects within as little as five minutes, which is proven to deliver a contact rate over 100 times higher than by delaying the callback another 25 minutes.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves