Call Center Software Featured Article

iWelt AG Impressed with ANDTEK's Solutions and Services

By Mini Swamy
TMCnet Contributor

ANDTEK GmbH in Munich, which delivers out-of-the-box solutions and customized services that meet specific customer needs, has been lauded by iWelt AG, a service provider of customized information and communications technology solutions out of Eibelstadt, Lower Franconia.

In a press release, Lars Steffen, Web and Content Manager for iWelt, said “Our company cannot do without ANDTEK’s IP communications services as a supplement to our Cisco (News - Alert) system, day-to-day operations would be painful without them.”

According to Steffen, ANDTEK offered services that made working easier. Automatic routing of incoming calls to the next available agent ensured that all calls were handled without keeping the customer on hold. In addition, ANDTEK’s IP phone system enabled the company to have an overview of all existing lines in real-time.

Steffen was not only impressed with the overall capabilities of the AND platform to streamline communication and optimize communications processes but also with its ability to enhance productivity with computer telephony integration and implement services to secure the IP environment.

In this connection, he made special mention of the AND phone observer that introduced surveillance cameras into the IP environment and the AND Phone Broadcast that functioned as a paging and conferencing application.

“The value of the communication service is mainly due to the fast customer contact and reaction times,” said Steffen, “and we benefit through both convenience and saving time.”

In a related news release, The Munich-based unified communications specialist ANDTEK GmbH was nominated "Preferred Solutions Partner". Only 5 companies in Europe hold this exclusive Cisco partnership, worldwide there are only about 20 companies.

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