Call Center Services Featured Article
Verba and Interwork Team Up to Bring State-of-the-Art Call Recording Solution to Market
June 24, 2010
Interwork Technologies (News - Alert) and Verba Technologies have come together to supply to the industry an innovative, state-of-the-art call recording solution.
The Verba Recording System is targeted at companies worldwide that use Cisco (News - Alert) technology. According to Verba Technologies, Verba Recording System will enable businesses to record all media in a single, unified system that's easy to use, quick to search and accessible anywhere at any time, by supporting voice, video and telepresence devices.
"This agreement solidifies our commitment to bring best-of-breed call recording solutions to the Cisco channel and to help our partners develop new business. The Verba Recording System offers more features, better technology and a lower price point-key advantages for Cisco dealers and their clients. What's great about the Verba Recording System is that it provides a true, unified recording solution by capturing voice, video and telepresence calls. And it's ideal for key business applications such as legal compliance management, quality assurance, risk mitigation, best-practice training, conference recording, dispute resolution, and threat handling," Ken Lewis, Vice President of Sales and Marketing at Interwork Technologies explained.
According to Verba Technologies, The Verba Recording System, with its open and flexible software-only approach, help companies lower total cost of ownership. Using the Verba Recording System, businesses can better manage risk and compliance, develop quality assurance and increase productivity to gain a competitive edge. No wonder, the product is deployed at leading financial institutions, security companies and call centers worldwide.
Verba Technologies has informed that the Verba Recording System is available in three different editions to support SMBs, large corporations and VoIP hosting providers (express, enterprise and service provider).
For nearly twenty years in the industry, Interwork Technologies is a industry-known distributor which specializes in IT data security and IP communications (VoIP) solutions, emerging technologies. The company establishes direct contact with resellers and dealers and helps them grow their business by providing best-of-breed solutions from vendors who are 100 percent committed to the channel. It operates through extensive partner network of VARs and solution providers. The business development team at Verba is of the opinion that this partnership will help establish its leadership position among the competitors.
"Partnering with Interwork Technologies enables us to capitalize on a strong sales support team with extensive experience. That kind of backing provides us with a solid foundation on which to help ensure success for our North American channel partners," RJ Tarantino, Director of Business Development for Verba Technologies, emphasized.
Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Marisa Torrieri
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