ModusLink Global Solutions, Inc., which designs and executes value chain strategies for the world's largest technology and consumer goods companies, is all set to open new North American e-Business hub at the Orem, Utah Solution Center. 

According to company officials with ModusLink, e-Business services offered at ModusLink's newest U.S. Solution Center include all account management and financial management services, e-commerce services and full contact center support ranging from multilingual customer care to outbound telemarketing. 

The company officials said that the new facility is 61,000 square feet with 20 percent more call center capacity than ModusLink's previous e-Business facility at the Lindon, Utah Solution Center. 

Approximately 160 personnel work at the Orem Solution Center, which has sufficient capacity to service the Company's ongoing business portfolio, as well as seasonal needs based on new and extended clients programs. 

“Utah, and specifically the Salt Lake metro area, is centrally located in the U.S. and ideal for contact center support,” said Christie Eykelkamp, vice president, global e-Business solutions, for ModusLink, adding that increasing the e-Business presence here enables ModusLink to provide the best service and support to the clients. 

“There is a large pool of trained, skilled and multilingual contact center representatives, which enables ModusLink to grow our e-Business capability as the need for superior, interactive contact center support rises,” she added.

Back in February ModusLink Global Solutions had announced that the company now offers its clients a superior Web-based customer loyalty solution, ModusLink Rebate, a component of ModusLink's e-Business Suite of Solutions. 

ModusLink Rebate includes both online and offline rebate processing to accelerate fulfillment and automate the complete rebate process from validation and
financial reconciliation to fulfillment and tracking. 

Through ModusLink Rebate, clients are able to strengthen relationships with customers, improve process efficiencies and cycle time for payments and increase visibility into claims.