FrontRangeSolutions, a company providing software and services to growing mid-size firms and distributed enterprises, has reportedly won a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC (News - Alert)) Customer Interaction Solutions magazine.

 

FrontRange earned this award for its Customer Service Managementsolution that allows organizations to optimize staff efficiency and reduce costs using sophisticated technology.

 

This innovative solution is also know for helping companies to improve customer relationships, allowing customers to get the service they need 24/7/365 and ultimately improve the bottom line based on increased retention rate and increased cross selling through more personalized service while maximizing staff productivity.

 

“Now more than ever, organizations realize the need to optimize each and every interaction they have with customers,” said Kevin J. Smith, vice president of products at FrontRange Solutions (News - Alert).  

 

Smith said the Customer Service Management solution has taken years of experience that FrontRange has in delivering class-leading CRM and ITSM solutions and focuses these technologies squarely at the customer. He said that company is very proud to have received this recognition from Customer Interaction Solutions magazine.

 

More than 150,000 organizations, including some of the world’s best-known brands, use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results.

Rich Tehrani (News - Alert), CEO, TMC, said that they are pleased to honor FrontRange Solutions for its hard work and success. He said he appreciated FrontRange’s dedication for improving the quality of technologies to better the contact center experience as well as the ROI for companies that use them.

 

“For 12 years, Customer Interaction Solutions magazine has honored companies that show excellence in advancing technologies and application refinements,” he said.

 

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries, helping them grow, mature and prosper for positive impact on the world economy to continue to thrive.