Catapult Technology, Ltd., an Information Technology contractor to the federal government and private sector, has announced the opening of a new call center.

The new call center operation is in Chambersburg, PA at the North Pointe Business Center. A formal ribbon-cutting ceremony is scheduled for August 13, 2009.

Catapult's call center supports the General Services Administration on the GSA (News - Alert) Infrastructure Technology Global Operations (GITGO) contract, valued at $200 million.  Catapult won this contract in March 2007.

"Call centers have always been a part of Catapult's offerings," said David Lyons, Senior Vice President of Technology and Management Solutions and Chief Technology Officer of Catapult Technology, in a statement.

The new call center does not represent new business for Catapult as the company has been running the call center operation from another location since June 2008. Catapult selected the North Pointe site and moved from a previous location in July 2009. Throughout the transition, the call center has run without interruption to ensure consistent service delivery to all customers. 

"There are few IT government contracting firms of Catapult's size that provide complete call center outsourcing services, so we are pleased to make it possible for our customers, starting with GSA, to outsource that project component to us with confidence. For Catapult, this call center is a distinct differentiator," added Lyons.

A new line of business for Catapult is the Managed Service Desk Solutions Center. As the prime contractor on the CITGO contract, it makes sense for Catapult to be directly responsible for the call center operation.

When the company took over the call center operation from a subcontractor on the GITGO contract, Catapult retained the incumbent staff and moved them from an existing operation to the new space at North Pointe. All 45 employees of the call center are Catapult employees.

The new space at North Pointe Business Center offers 5,600 square feet of space that will easily accommodate expansion as the company’s customer roster grows. Companies are increasingly seeking to outsource their managed call center/service desk needs and Catapult provides a valuable solution.

Randy Slager, CEO, Chairman, and founder of Catapult Technology, said, "The operation provides a whole new service to our customers and enables us to compete with larger government contractors. We provide high quality service at lower costs and exhibit the past performance to stand up to these larger firms."

Catapult announced in June it had won a $1.4 million contract from PBGC to support the development, modernization, enhancement, operation and maintenance of a Web-based communications tool. This spring the company earned a reappraisal at Capability Maturity Model Integration Level 3 confirming its adherence to software engineering best practices and effective processes.