Integrated Broadband Services (IBBS), a provider of OSS software and network services for more than 220 cable operators throughout the world, has announced the successful launch of its Field Tech Scheduling Program for Baja Broadband (Baja).

A full service cable operator headquartered in Ft. Mill, South Caroline, Baja has also extended its current services contract with IBBS (News - Alert) for an additional four years. With the support of IBBS, Baja will be able to continue to deliver high-speed data, digital voice and video to more than 67,000 residential and commercial business customers.

Ricky Moore, vice president, telephony, data, and enterprise IT for Baja Broadband, said in a statement, "We work with IBBS because of the exceptional quality of service they deliver, the technical proficiency of their solution-oriented call center staff, and their highly-functional product portfolio."

IBBS offers a customer call center based in Atlanta, Ga. This center is designed to be a high-performance facility that is staffed by experienced customer service professionals year-round. The center provides Tier 1-2 support for voice and data customers through an integrated ticketing and escalation procedure to ensure efficient handling of issues from first contact to ticket closure.

Moore said, "IBBS' billing integrated software solution and call center services enables Baja to provide its subscribers with a more streamlined process for provisioning internet and phone services and improve the customer service experience when troubleshooting issues and scheduling service calls is required. Without IBBS, we would have to significantly augment both our engineering and call center technical staff."

IBBS offers the Broadband Explorer (News - Alert) (BBX) Diagnostic and Provisioning software and network services that allow the company to provide broadband and cable operators to quickly and cost-effectively address and resolve customer issues while also reducing call hand time and mean-time-to-repair.

"Our heritage in the cable industry gives us a unique insight into what resources operators such as Baja truly need to stay ahead of their competition, and to give their customers the high level of service to which they are entitled," said IBBS Vice President of Sales and Marketing, Sandra Jimenez. "We pride ourselves on a strong customer focus as well as an ongoing commitment to provide the industry's best integrated software and services."

In June, IBBS was honored by TMC’s (News - Alert) magazine, Customer Interaction Solutions for its Version 4.6 of the IBBS Broadband Explorer. The company received the 2009 IP Contact Center Technology Pioneer Award, recognizing the company’s efforts in creating a groundbreaking, successful IP contact center product.