724Care, Inc., a premier provider of business process outsourcing (BPO) services, has reportedly opened a new call center in Cebu, Philippines to accommodate increasing demand from a range of international clients.

 

The new call center facility is designed to serve various corporate clients BPO requirements, provided by customer support agents at approximately 100 workstations. Company even plans to hire additional customer support agents and managers to accommodate its clients demand.

 

Officials at 724Care confirmed that the company is progressively striving to meet the demand to provide more services, additional customer support agents and additional for offshore BPO services.

 

Nikolai Boutvine, CEO states, "Our clients are very pleased with the Cebu talent, and rely on our recruitment and training of qualified call center personnel. Due to difficult economic times more and more of the companies are looking at outsourcing as a viable option and we are planning to capture a big part of this demand. Opening of the second facility will allow us to go after mid-sized companies looking to outsource the larger 100-300 seat requirements."

 

In addition, the second 724Care redundant facility, which was under construction, has been completed. The new center is designed to host up to 350 web-enabled workstations ready to serve national and international clients.

 

According to the company, the reason for their overall expansion and success are its call center agents who are trained exclusively to provide exceptional customer service to both clients and their customers. Agents are trained to provide a range of inbound services including appointment setting, market surveys, customer retention, client acquisition, mail follow-up and receivables management.

 

Moreover, company officials claim to promote a stress-free environment and in-depth client relationships with facility features such as high-grade private office partitions for agents, state-of-the-art computer systems with 19 and 22 wide screen LCD monitors, as well as cutting edge security measures.

 

Founded in 2006, 724Care is currently focusing on the sales, inbound voice support and non-voice based segment of contact center services. It specializes in a range of services, including outbound sales, appointment settings, inbound customer service, software development, customer retention, web enabled chat and e-mail from offshore facilities.