Caller experience player TuVox’s (News - Alert) Personalization Module has received Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine’s 2008 Product of the Year Award.

 

The TuVox Personalization Module is a key component in the delivery of voice self-service applications is designed to streamlines calls and reduce call-handling expenses by proactively and automatically providing callers with the information at the appropriate time.

 

"With this capability, innovative companies can offer a high quality, personalized experience that is developed quickly and maintained easily," said Steve Pollock, executive vice president and co-founder of TuVox. "The notion of one-to-one customer interactions has finally taken shape in the latest generation of self-service applications."

 

The TuVox Personalization Module uses unique data aggregation techniques to access caller data from disparate CRM, ERP, and customer interaction systems and proactively conveys the relevant information to the caller in real-time. Flight information about the caller's upcoming flights, shipping status of recent orders, and movie times for the latest releases at the caller's favorite theater are easily conveyed without the caller saying a word or pressing a key.

 

"Once again, TuVox has proven their commitment to solutions that provide tangible benefits to the caller, and have generated true cost savings for the companies that use them. I am happy to honor their accomplishment and look forward to future innovative solutions from TuVox," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

 

The module leverages best-practice Voice User Interface design while applying configurable business rules that help callers perform tasks faster and more efficiently. With the TuVox Personalization Module, businesses gain higher automation rates and faster agent assistance, while callers receive a unique, compelling experience that provides effective customer service in the shortest time possible.

 

The Annual Product of the Year Award winners are featured in the January and February 2009 issues of Customer Interaction Solutions magazine.

 

For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC (News - Alert) media properties, please visit http://www.tmcnet.com.