TMCnet LOGIN
Webinars
Call Center Services Featured Article
Castel Contact Center Solutions Help Clients Receive High Marks
December 22, 2008
Contact center solutions provider Castel helps contact centers improve agent productivity and provides workforce management and performance metrics to contact centers in the financial service, credit, collections, telemarketing and teleservices industries.
Earlier this year, the company announced Castel (News - Alert) Detects, a new software solution that allows users to track and analyze detailed call center activity in real time. With the offering it's possible for managers to respond to actions by the minute.
Also this year, the company released a new performance and profitability software, Castel Connects, which allows company executives to instantly see how their business is running from any location.
Now the company is extending its congratulations to three of its clients who have been recognized with high marks at the 2008 Debt Connection Symposium and Expo.
The companies, all of which are located in Buffalo New York, make use of Castel's dialer solutions and contact center software and were honored for their success in collections.
The Northstar Companies, a full-service debt collection provider to the Credit and
Collections industries, was awarded the Capital One 2008 Auto Finance Outstanding Commitment to Quality and Client Support award at the event.
Commenting on the win and how Castel has helped the company, Ann
Granville, Chief Synergist at The Northstar Companies said, “We depend on Castel’s exceptional software for its ability to dramatically increase our collection center’s productivity and on their superb customer support."
Another collections agency client, Capital Management Services, won the Discover Financial Services Best Overall Operations for 2008.
“Castel’s systems allow us to quickly meet our growing customer demands and remain highly competitive in a tough market,” said Dan Abadir, President and COO, Capital Management Services, Inc.”
And finally, Creditors Interchange a receivable management firm won the 2008 Agency of the Year from Capital One US Card.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi
More on Call Center Software »
