VoIP Logic (News - Alert), a global provider of VoIP Managed Services and solutions has introduced CDR Manager, a Call Detail Record Management module for its award-winning Cortex OSS middleware. As the demand for call recording in VoIP environments continues to increase, VoIP Logic is perfectly positioned to drive strong growth.

Now available to VoIP Logic customers and NextPoint (News - Alert) customers that work with VoIP Logic, the CDR Manager delivers an easy-to-use, hosted tool for real-time reporting and access to call records and other raw user data.

Micah Singer (News - Alert), VoIP Logic CEO and founder, commented in a Tuesday statement, “CDR Manager is our latest module aimed at providing integration between great systems and the monitoring and management tools carriers and services providers require to run them. All types of users of VoIP - ISPs, VoBBs, IT Services companies – all require analytic knowledge of their core VoIP calling networks.”

Cortex acts as a single point on integration for all components of a VoIP rollout. At the same time, carriers and service providers facilitate both the basics of provisioning, billing and customer portals, in addition to the more complex integration of additional elements.

Carriers and service providers expand the portfolio of communications services they offer to their respective customers. CDR Manager is designed to be a natural extension of Cortex as it provides raw data on recent system usage, call durations, summary reporting on telecom statistics login access by endpoint or carrier and output in excel format of raw reporting.

While call recording has long been a tool for driving efficiency and productivity within the contact center, it is now gaining strength in the growing demand for recording in a wide range of industries. As VoIP has also gained popularity and is being rapidly adopted by companies throughout the world, a recording solution that caters specifically to VoIP environments has great opportunity in the marketplace.

VoIP Logic focuses on enabling telecommunications service providers throughout the world to build and manage customized, flexible and scalable IP telephony rollouts. With the addition of its Cortex OSS middleware system, VoIP Logic provides a comprehensive and fully neutral set of on-demand solutions for service providers seeking to use VoIP technology.

Founded in 2003, VoIP Logic is headquartered in Williamstown, Massachusetts, with hosting hubs in North America, Europe and Asia-Pacific.