Online jewelry and watch retailer, Melrose Jewelers is expanding its customer care, the company said today. A specialist in Rolex Watches, one of the most sought after luxury accessories in the world, the company has seen a rapidly expanding customer base worldwide. To cope with the demand, Melrose Jewelers plans to launch a seven day a week customer care service. This initiative has been implemented to help customers solve their queries and problems. The company also sells diamond jewelry online.
As customers are becoming accustomed to “anytime” shopping on the Internet, they're also becoming accustomed to receiving “anytime” customer service, particularly with luxury items.
“We are expanding our customer care service for the whole week. From now on our expert customer care executives will answer your queries seven days a week,” said Krishnan Agarwal, president of Melrose Jewelers. “Our customer care service is available Monday through Friday 7:00 AM to 7:00 PM Pacific Time, and Saturday and Sunday 9:00AM to 5:00 PM Pacific Time. You can call us at 888-574-1250 and we will answer your queries or solve your problem as our prime responsibility. We offer this service for all the Rolex Watches and diamond jewelry. Our Rolex Watches are available in major brands such as Rolex Daytona, Rolex Yatchmaster and Rolex Explorer. We are looking forward to serve you,” he added.
To staff the call center, Melrose Jewelers says it hires only university-educated employees. They are all trained extensively and intensively on Rolex and other luxury watches so that they are better able to serve customers and answer questions.