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Call Center Services: B2B to Provide Business Solutions for WiCON Network Members

As a business-to-business software company specializing in business management and POS solutions for the wireless/cellular retail industry, B2B Soft partnered with the Wireless Convergence (News - Alert) Network (WiCON) to offer its business management services, as well as deploy its retail management platform, Wireless Standard, to the WiCON Network’s member base.

WiCON Network (News - Alert), which was formed by the association and buying consortium of wireless dealers, provides product and service discounts to all its members, as well as providing access to the broad range of industry news and information.

As the cellular retail industry's premier business solution, Wireless Standard is currently deployed across 4000 wireless retail locations across the United States and Canada. An interactive GUI interface is the latest addition to the newly released Wireless Standard Platform that provides the most innovative, dynamically streamlined and simplified user experience. The unique Wireless Standard platform has the capability to manage every facet of the wireless retail business and hence gaining popularity among wireless dealers and master agents.

Using the platform’s capabilities, employees can rapidly process transactions to find the right plans, equipment and warranties for their customers. Members can automatically review and replenish sales stock with a vendor inventory management system and are also given easy access to bill pay and E-pin solutions, tracks sales, commissions, as well as dealer incentives.

In a press release, Gary Khabinski, B2B Soft’s CEO, said, “The WiCON Network offers valuable services to its wireless industry members and we’re proud to be a WiCON partner. B2B Soft continues to be dedicated to working with, and for, wireless dealers and master agents. They can depend on us to provide them with innovative business solutions that are accessible, adaptable, and comprehensive.”

By leveraging the most advanced and reliable Microsoft's (News - Alert) .NET enterprise-level technology, Wireless Standard was built on a commercially secure and stable client-server model. In order to address the needs of the world’s largest enterprises in wireless retail, Wireless Standard platform was developed to provide added scalability so as to benefit small and mid-size companies as well from an enterprise class solution. Other capabilities of the Wireless Standard include Inventory Control, POS Transaction Processing, CRM (Marketing and Customer Service), Employee Management, Real-time Web Reporting, and Activation and Commission Reconciliation.

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Jaclyn Allard