Call Center Solutions Featured Article
CRM Week in Review: SIP Print Announces Codec Appliances, Ifbyphone Proves Cloud Telephony Apps Successful
When Saint Jude Retreats, an alternative addiction recovery program, needed a platform to manage the increased Web site traffic from its visitors, it enlisted the services of cloud telephony provider, Ifbyphone’s call tracking platform.
The result? Saint June increased its telephony inquiries from its Web site visitors by 42 percent with the Ifbyphone service.
“Ifbyphone's Call Tracking solution is the ideal choice for any marketing or advertising agency that needs to measure marketing effectiveness,” said Irv Shapiro, Ifbyphone’s CEO.
Daniel G. Hidalgo, marketing director of Saint Jude Retreats, said that the support received by Ifbyphone, pre, during and post experiment, was second to none in call tracking capabilities.
TMC’s CEO Rich Tehrani (News - Alert) said that Five9 was awarded for its hard work and successful platform.
According to Five9’s CTO, Jim Dvorkin, the cloud computing platform for call centers and the Five9 developer program have gained industry acceptance since their introduction.
What’s more, after being recently featured in the “best in class” report for their dynamic systems and reporting 2009 as a record year for the company, the TMC award only solidifies Five9’s outstanding service capabilities.
“This award confirms the value of the platform to our customers, partners, and developer community,” Dvorkin said. “Developers and I.T. professionals are anxious to develop customized call center applications on our Cloud Computing Platform.”
Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.
Edited by Kelly McGuire