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CRM Week in Review: SIP Print Announces Codec Appliances, Ifbyphone Proves Cloud Telephony Apps Successful

February 12, 2010

Welcome to the week in review for the customer relationship management, or “CRM,” industry. Below are some of the top stories that came across the TMCnet news wires this week.
 
On Monday, SIP-based VoIP call recording provider SIP Print (News - Alert) released the latest appliances in its codec offerings. Incorporating the company’s flagship VoIP call recording system, the provider, who has been more than vocal with its feelings on the importance of codes, now offers its customers flexible, scalable and operational capabilities with this codec appliance release.  
 
“SIP Print’s latest release with new Codecs grew out of increasing market demand in the marketplace − across a wide spectrum of industries with strong call recording requirements, such as SIP Trunk Carriers, Hosted VoIP PBX providers, financial services, legal, healthcare, and emergency services,” said Don Palmer (News - Alert), CEO of SIP Print.
 
By adding these codecs, namelyG.722, G.723 and G.729, users can store information into audio and keep it as a wave file, so that the processes for users is more simplified while still solidifying its ability to produce results.
 
On Wednesday, Cloud telephony provider Ifbyphone (News - Alert) announced that one of its customers had quite a successful result once it implemented the company’s call tracking system.

When Saint Jude Retreats, an alternative addiction recovery program, needed a platform to manage the increased Web site traffic from its visitors, it enlisted the services of cloud telephony provider, Ifbyphone’s call tracking platform. 

The result? Saint June increased its telephony inquiries from its Web site visitors by 42 percent with the Ifbyphone service. 

 “Ifbyphone's Call Tracking solution is the ideal choice for any marketing or advertising agency that needs to measure marketing effectiveness,” said Irv Shapiro, Ifbyphone’s CEO. 

Daniel G. Hidalgo, marketing director of Saint Jude Retreats, said that the support received by Ifbyphone, pre, during and post experiment, was second to none in call tracking capabilities. 
Also on Wednesday, Call center software provider, Five9 Inc. won an award for its cloud computing platform by TMC’s (News - Alert) 2009 Product of the Year Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

TMC’s CEO Rich Tehrani (News - Alert) said that Five9 was awarded for its hard work and successful platform. 

According to Five9’s CTO, Jim Dvorkin, the cloud computing platform for call centers and the Five9 developer program have gained industry acceptance since their introduction.

What’s more, after being recently featured in the “best in class” report for their dynamic systems and reporting 2009 as a record year for the company, the TMC award only solidifies Five9’s outstanding service capabilities. 

 “This award confirms the value of the platform to our customers, partners, and developer community,” Dvorkin said. “Developers and I.T. professionals are anxious to develop customized call center applications on our Cloud Computing Platform.” 
 
That’s the top CRM News for this week. Check back next week on TMCnet for more breaking news in the CRM industry.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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