Oracle has announced that Gartner (News - Alert) ranked three of its solution suites in the Leaders Quadrants in three separate and new Gartner Magic Quadrants.

Officials at Oracle said their company’s offerings garnered the leadership positions in the following categories: Customer Relationship Management (CRM) Multichannel Campaign Management; Field Service Management; and CRM Customer Service Contact Centers.

"In my opinion, our positioning in these Gartner reports is a testament to our unwavering commitment to create groundbreaking products," said Anthony Lye, Senior Vice President of Oracle (News - Alert) CRM. "Siebel CRM is not only the industry leader, but the leader of innovation and setting the bar incredibly high for trend-setting applications and services that reverberate throughout the industry."

The marketing research company said that the Gartner Magic Quadrant is a graphical representation of a select market segment at a specific time period.

Oracle’s Seibel CRM solution has integrated transactional, analytical and engagement requirements to manage customer facing operations across industries and plays a pivotal role in helping organizations optimize efficiency and maximize revenues across all related and serviced functions.

Seibel CRM met most of Gartner’s’ requirements, which were: demonstration of market defining vision; the requisite tools to practically and consistently demonstrate the execution through products, services, sales figures and new references across the globe and vertical industries; positive and quantifiable client feed back; sensitivity and instant reactions by Oracle’s development teams to possible shifting scenarios a customer may be facing based on requests; preferably, the vision to predict these scenarios and build in solutions prior to set-up; $ 50 million in sales to new customers; and, a solution that is compatible with all other similar solutions and easily allows third party builds.

Gartner’s Magic Quadrant for Field Service Management (MQFSM) shows Oracle’s solution as the sole occupant in the leaders’ quadrant, and claimed that Oracle’s solution put up strong performances to demonstrate market strength based on installed base depth, positively impacted market trends in all categories of the criteria on which they were evaluated, and gave end users the impression of gaining a competitive advantage over rival agencies.

Gartner’s Magic Quadrant for CRM Customer Service Contact Centers (MQCSCC) placed the Oracle Siebel platform above the Microsoft (News - Alert) Dynamic CRM and the solution from salesforce.com.