Norwalk, CT (June 19, 2009) -- Technology Marketing Corporation (TMC) today announced the IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

The IP Contact Center Technology Pioneer Award distinguishes companies that have created a successful IP contact center product or service that is the “best of the best”. Winners were judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.

 

“Customer Interaction Solutions recognizes the importance of acknowledging achievers in the advancement of call center technology. I am proud to recognize those companies who proved to our team of editors that they brought ground-breaking technologies to the market. Only the very best in IP contact center solutions are honored,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.

 

The IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July issue of Customer Interaction Solutions.

 

 

Company	Web site	Product
Allegiance	http://www.allegiance.com	Allegiance Engage Platform
Aplicor Inc.	Aplicor Inc.	Aplicor Enterprise
Convergys	http://www.convergys.com	Intervoice IP Contact Center
CosmoCom	http://www.cosmocom.com	CosmoCall Universe 6
EasyRun	http://www.easyrun.com	EPICAcce
Envision Telephony	http://www.envisioninc.com	Envision Centricity™
Five9, Inc	http://www.five9.com	Five9 Virtual Call Center Suite
Ifbyphone (News - Alert)	http://public.ifbyphone.com	Ifbyphone V3
inContact	http://www.incontact.com	inContact
Integrated Broadband Services	http://www.ibbs.com	Broadband Explorer 4.6
IntelliResponse Systems Inc.	http://www.intelliresponse.com	IntelliResponse Instant Answer Agent
Interactive Intelligence (News - Alert)	http://www.inin.com	Interaction Feedback
LeasePlan USA	http://www.us.leaseplan.com	eRepair
Mitel	http://www.mitel.com	Mitel Customer Interactions Solutions
NICE	http://www.nice.com	NICE Perform 3.2
Nortel	http://www.nortel.com	Nortel Contact Center 7.0
Plantronics Inc	http://www.plantronics.com	Plantronics EncorePro
Plantronics, Inc	http://www.plantronics.com	IP40
salesforce.com	http://www.salesforce.com	Service Cloud
Sangoma	http://www.sangoma.com	NetBorder Call Analyzer
Servion Global Solutions Ltd.	http://www.servion.com	Medius LCM
Servion Global Solutions Ltd.	http://www.servion.com	iAssist
Toshiba (News - Alert) America Information Systems, Telecommunication Systems Division	http://www.telecom.toshiba.com	Stratagy View
Transera Communications, Inc.	http://www.transerainc.com	Seratel
UTOPY	http://www.utopy.com	UTOPY SpeechMiner
Varolii Corporation (News - Alert)	http://www.varolii.com	Unified Varolii Interact Communications Platform
Verint Witness Actionable Solutions	http://www.verint.com	Impact 360 IP Recording
Voice Print International, Inc.	http://www.VPI-corp.com	VPI CAPTURE PRO
Zeacom (News - Alert)	http://www.zeacom.com	Zeacom Communications Center version 5

 

 

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

 

About TMC

 

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast’s Top U.S. Sites placing TMCnet in the top .03 percent most visited Web sites in the United States. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.

TMC’s Green Blog has been ranked on the “100 Best Blogs for Those Who Want to Change the World”.

 

TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com. 

 

New services offered by TMCnet include the Tech Jobs site and TMCnet iPhone News.

For more information about TMC, visit www.tmcnet.com.

 

Contact:
Jan Pierret
Marketing Manager
jpierret@tmcnet.com
(203) 852-6800