Nortel, a provider of communications capabilities, announces enhancements to its Agile (News - Alert) Communication Environment and Media Processing Server, in addition to the upcoming global availability of Contact Center 7.0.

 

Nortel's (News - Alert) Agile Communication Environment (ACE) is a next-generation software platform for business agility and productivity. With ACE, communications functionality like instant messaging, voice, video, location, and presence can be easily accessed via open Web Service interfaces. These capabilities are used with business processes and tools such as customer relationship management, enterprise resource planning, GPS or WiFi (News - Alert) asset tracking, and video monitoring to create enhanced new applications.

 

Also, Nortel is rolling out Release 2.0, which includes a Hot Desking application to provide single number access to employees on any type of phone in any location.

 

Employers can use Hot Desking to lower real estate costs and reduce telecommunications costs for mobile employees by over ten percent, improve customer care, increase worker productivity, and better prepare for emergencies. This solution integrates with a variety of third-party PBX (News - Alert) systems.

 

A Web browser interface allows users to hot desk to any phone with a few clicks and a phone call. There is no need to log into a secure, corporate VPN first or to remember complex PBX remote call forwarding commands. Hot Desking is also not reliant on a VoIP-quality network, which makes it a low-cost alternative to a PC soft client.

 

ACE Release 2.0 also enhances integration with IBM (News - Alert) Lotus Sametime 8.0.2, broadening the application coverage of previously announced IBM Sametime integration for click-to-conference and enhanced presence capabilities.

 

Also, Nortel is introducing Release v3.5 of its Media Processing Server (MPS), a Web-centric, IVR self-service system engineered for power and flexibility to meet the needs of diverse call center environments.

 

Nortel  also announced the global availability of Contact Center 7.0 which is a native SIP-based solution with tightly integrated unified communications capabilities and many new features to help businesses drive efficiencies, reduce operating expenses, and provide better customer service.

 

"Contact Center 7.0 provides greater efficiency through its enhanced security and redundancy features," commented Jim Bradley, director, Network Services, Palm Coast Data,(2) an industry leader in magazine fulfillment. "The new security features enable us to more effectively meet compliance requirements, saving time and money."

 

"The announcements today reflect Nortel's continued dedication and drive to taking customers to the next level of business performance," added Ravi Chauhan, general manager of Communications Enabled Business Solutions, Nortel. "We understand that in today's environment customers are seeking the highest possible value in their investments to deliver tangible, financial returns on an in-year basis. Nortel's solutions can deliver those financial benefits and lay the foundation for a business' future success."