Nixxis Expands into U.K. Contact Center Market
June 02, 2009
, a contact center software vendor, has expanded into the United Kingdom.
Nixxis’ solutions allow organizations to respond quickly to the changing communication needs and behavior of demanding customers and prospects.
Nixxis was founded in 2006 by a team of like-minded business and technology experts. Each of the founding members is an expert in call/contact center and customer interaction tools.
The Nixxis solution can be deployed on site or in hosted mode. It is fully SIP and VoIP compatible and will run on both in- and outbound multimedia campaigns. The solution focuses on reaching business targets and customer satisfaction.
The Nixxis solution integrates a number of contact center functionalities. Since it caters to the needs of both operational as well as business people, the solution is different from any other solution available in the market. Easy to handle, the solution supports business objectives and keeps costs under control.
The Nixxis solution is a multi-channel virtual solution that integrates all common functions and adds extra functionality to cope with time-consuming operational aspects. It consists of a central site, which will contain a master “global” Interaction Engine that will master all routing activities. The central site will also contain all administrative, reporting and monitoring functionalities. It also provides answers to avoid typical call center nightmares like multi-wave campaigns, end of call file, outbound dialing and report consolidation and eliminates downtime.
The Virtual Contact Center solution provides all features used in a traditional environment such as inbound calls, manual-power-progressive and predictive dialing, e-mail, chat, text messaging, IVR and Multimedia recording. The fully VoIP- and SIP-based environment is in line with irreversible IT tendencies.
The Nixxis Contact Suite (NCS) has been packaged to obtain a perfect match with the customer’s business requirements. In addition to typical onsite implementation, the suite also runs in ASP mode which results in secure, cost effective and flexible solution to control operational expenses. The NCS provides full contact center features to the agent and also integrates seamlessly with scripting interfaces, third-party or custom-made user applications.
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by Patrick Barnard