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TOA Technologies' Service Call Scheduling Cuts Costs, Carbon Tireprints for Companies
April 27, 2009
In field service, the highway to cost savings and in going green is in making every trip count and every mile worth while through accurate routing. TOA Technologies has been achieving just that for its clientele, with its on-demand customer appointment and field service routing and scheduling solutions.
TOA reports that its clients save an average of about $10,000 a year per technician in gas, travel, and truck expenses. In 2008, the firm helped them reduce fuel consumption by an average of 1.5 gallons per driver, per day, which also results in lower emissions. This means a company with 1,000 drivers can save about $10 million in annual expenses and cut its carbon tireprint by 3.4 million kg (3,750 tons) a year. That also means fewer tires being disposed of, in ugly mounds, and having to be recycled that also consumes energy, along with the technicians’ vehicles.
TOA’s ETAdirect Solution Suite brings together a full array of integrated field service and appointment management tools in one Web-based/SaaS (News - Alert) (software as a service) application.
Powered by its proprietary Customer Appointment Management (CAM) engine, this solution delivers what it says is a more flexible and effective appointment scheduling system that is “revolutionizing the on-site customer service, delivery and installation process.”With ETAdirect delivered via SaaS, full implementation is complete in 8 to 10 weeks.
TOA’s patent-pending predictive technology analyzes every aspect of the service delivery process to precisely determine service times. The ETAdirect Solution Suite provides real-time appointment tracking along with proactive customer updates through automated calls and text messages. The suite covers key areas also offered in modules. These are:
* Planning and scheduling (dynamic routing and scheduling optimization, capacity and availability planning)
* Mobile workforce management and reporting (dispatch and monitoring, mobility/support for field activity)
* Customer appointment management (arrival notification, automated post-appointment surveys)
With more efficient scheduling and predictive customer communications, green-conscious companies can also take better care of consumers waiting at home for service or a delivery. TOA provides consumers with dynamic arrival time updates and opportunities to reschedule so people waiting at home don’t miss their service calls and companies don’t waste a truck trip.
“This past Earth Day is the day we focused on environmental awareness, but it is what companies do every other day that can really make a difference for the environment,” says Yuval Brisker, President and CEO of TOA. “TOA’s mission is not only to improve the customer experience but also to do its part to reduce carbon emissions and help our customers with their green initiatives.”
“This past Earth Day is the day we focused on environmental awareness, but it is what companies do every other day that can really make a difference for the environment,” says Yuval Brisker, President and CEO of TOA. “TOA’s mission is not only to improve the customer experience but also to do its part to reduce carbon emissions and help our customers with their green initiatives.”
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Stefania Viscusi
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