UTOPY has unveiled UTOPY SpeechMiner V5.2, its flagship Speech Analytics product. UTOPY claims that its SpeechMiner V5.2, allows call centers to process unlimited customer call volume from all over the world.

 

Contact centers often have to provide service to customers in their own language. SpeechMiner V5.2 therefore includes built-in support for new languages like French, Dutch, Italian, German, Chinese (Mandarin and Cantonese) and Japanese.

 

The solution also supports different variations of English from the US, UK, Singapore, India, Philippines and Australia, and different variations of Spanish from the US, Spain and Latin America.

 

“Our continued investment in research and development has given us the expertise to leverage our superior speech analytics technology to realize immediate business value for our customers,” said Roy Twersky, President and CEO of UTOPY.

 

“SpeechMiner empowers our customers with highly meaningful insight based on direct customer-agent interactions, allowing them to differentiate themselves from their competition,” Twersky added.

 

Companies in all sectors need to have a full fledged contact center to cater to the queries and needs of their clients. SpeechMiner V5.2 from UTOPY built-in industry-specific knowledge library for several verticals including communications, financial services, retail, healthcare, and utilities.

 

UTOPY claims that SpeechMiner V5.2 has the ability to analyze a large volume of calls (50 to 70 thousand calls) every day. This will be helpful for large contact centers that are inundated with calls every day.

 

In September this year, UTOPY received a new round of Series Preferred funding of $7.5 million led by Bay Ventures Ltd. and Pras Holdings Ltd. The company has stated that it will use this capital infusion to accelerate UTOPY's growth in North America, Europe and Asia-Pacific, as well as, expand its product footprint and consulting practices.