Call Center Solutions Featured Article

Call Centers Have Option to Try Promero Hosted Solutions Before Committing

December 04, 2008

Promero, a Certified Partner of the Oracle PartnerNetwork has announced today that it is offering a Try Before You Buy No Risk Guarantee for call center executives thinking about making a change to upgraded or hosted services.

For those seeking to upgrade or host their services and are seeking the use of the Contact Center Anywhere call center software product, Promero is offering an opportunity to explore the benefits of a solution without making a commitment. 

The Contact Center Anywhere call center software product includes such features as predictive dialing, ACD, call monitoring, remote agent and 100 percent call recording. The package also includes complete 3-day training of the software and use of the software solution from Promero’s hosted service facility for one month.

If the customer decides to make a purchase of the software, the monthly service fee is applied 100 percent towards the purchase of the software. If the customer elects to cancel the service and not make a purchase, the monthly service fee is refunded. This special offer is set to expire on January 31, 2009.

“Promero selected Oracle (News - Alert) Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle's first class technical support and flexible cost effective financial models, it was a natural fit for us,” said Promero president Gregg Troyanowski, in a Thursday statement.

“The decision for customers to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.”

The details of the No Risk Guarantee are viewable at http://www.promero.com/call_center_software_no_risk_try_offer.html .

Positioned as the world’s largest enterprise software company, Oracle offers customers around the world solutions to streamline processes and increase efficiency. The Oracle Partner Network is a global business network of 16,000 companies that strive to deliver innovative software solutions based on Oracle software. Partner can offer their customers leading-edge solutions backed by the strength of the Oracle brand.

Promero is an application service provider of Internet-based call center CRM and lead management software. The company is a Worldwide Oracle PartnerNetwork Certified Partner.

The demand for hosted call center solutions is growing as organizations are recognizing the value of the platform and its cost benefits in these trying economic times. The challenge for providers is that there is still a learning curve for executives in that they are nervous to take the step. By offering a no-risk trial period, these companies can experience the benefits and learn the value of the solution before making a commitment to implementation.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Jessica Kostek

Article comments powered by Disqus