Pitney Bowes Government Solutions (PBGS), a wholly owned subsidiary of Pitney Bowes, has been selected by the United States Mint to provide call center and fulfillment operations.

Under this new contract, PBGS will support the United States Mint’s multi-channel retail sales program for numismatic products. The Mint is a bureau of the Department of Treasury, designing, minting, selling and delivering quality numismatic collectable coin products.

 

"We are very pleased to be working with the United States Mint," said Jon Love, president, PBGS, in a Tuesday statement. "Our ability to implement technology enhancements, coupled with our expertise in freight and shipping management, will help the United States Mint control costs and optimize business processes for its numismatic program."

Love highlighted that PBGS anticipates the receipt and process of nearly three million numismatic product orders per year at a dedicated fulfillment center in the Midwest. With such volume, the organization needed to partner with a company that could ensure customer service initiatives were held to high quality standards.

Pitney Bowes Government Solutions was created to help federal government agencies to achieve their mission-critical objectives by delivering world-class mailstream services. As these demands evolve with technology advancements, Pitney Bowes strives to deliver the solutions necessary to drive growth.

A mailstream technology company, Pitney Bowes helps organizations manage the flow of information, mail, documents and packages. The company’s 36,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $6.4 billion.

As a company, Pitney Bowes is a pure example of innovation leveraging assets to drive growth in new markets. The company offers solutions from data integration software and print stream engineering to Web-based marketing and personalized communications to make it easier for companies to increase sales, cut costs and make better business decisions.

Customer support takes on many different faces and forms as it migrates through a variety of industries. One thing that remains constant is that if a customer feels less than appreciated by a company, he or she is much more likely to look elsewhere to spend their money.

The Mint’s retail sales program for numismatic products is targeting specific customers with a unique product, but it is one that consumers can live without. Therefore, a clear customer-centric support process must be in place to protect the base and effectively grow over time.