Verint Systems recently launched its next-generation Impact 360 Workforce Optimization suite, which was met with great anticipation as companies sought to implement a solution that would streamline costly processes within the contact center.

Now, Verint (News - Alert) is being recognized by Frost & Sullivan with two call center monitoring systems. The company was recognized in Frost & Sullivan’s (News - Alert) Asia Pacific Contact Center Applications Market CY2007 research that highlighted the company’s performance in providing call monitoring solutions in Asia Pacific and the Greater China contact center market in 2007.

With the 2008 Best Practices Awards, Verint’s achievements are distinguished in these sectors with its robust suite of call monitoring systems and workforce management software, both of which are designed to help optimize workforce performance.

The research stated, “Call monitoring and workforce management (WFM) applications saw stronger adoption as contact centers were in the process of enhancing agent utilization and efficiency to meet increasing customer demands and stiff competition.”

“Verint Systems has been able to grow its presence in the Asia Pacific and Greater China contact center markets in 2007, including in the banking, financial services and insurance (BFSI) sector,” shared Shivanu Shukla, industry manager, Frost & Sullivan, in a Tuesday statement.

“Through the launch of its next-generation Impact 360, the strategic push towards workforce optimization solutions has helped Verint in upselling more applications and retaining its customer base,” added Shukla.

“We are very pleased to be recognized by Frost & Sullivan for our leadership in the Asia Pacific market, as it represents a strategic growth area for the company,” said Ady Meretz, president, Asia Pacific, Verint Systems, in the Tuesday statement.

“No matter the region of the world, contact centers are increasingly investing in call monitoring and other workforce optimization (WFO) solutions to help increase operational effectiveness, reduce liability, ensure compliance with regulations, and improve the overall customer experience. We are proud to deliver a broad range of solutions that help our customers drive positive gains in these areas,” added Meretz.

The Best Practice Awards provided by Frost & Sullivan cover a variety of regional and global markets. They are awarded to companies who demonstrate outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.

Verint has made a strong name for itself in the industry as it delivers solutions for the contact center market that provide measurable results and improvements to the bottom line. As the economy puts increased pressure on contact centers to control costs, Verint’s workforce optimization solutions will gain wider appeal and its monitoring systems will be able to deliver extended value to the enterprise.