Call Center Solutions Featured Article
Ramshyam Communications Lowers Call Center Cost for SMBs
Even with the price cuts, Ramshyam wants to assure all of its customers that the same high-quality call center services they have come to expect will still be a priority. Lower standards in service will not come out of these lower prices, the company affirms.
Ramshyam provides a full range of call center services from its world-class operations facility in Mumbai. These services include phone support, an e-mail answering service, live chat support and a variety of back office tasks.
The company also focuses on serving small businesses that do not have the means to implement their own in-house call center operations.
Ramshyam focuses on delivering services that reflect its commitment to customer service and to smaller businesses. Clients are not charged upfront for such things as set-up or training and the company’s 24x7 call center services require no monthly or yearly contracts.
"Lowering our prices to help our clients pull through a recession period is the most obvious way we can make sure our customer service and business ethics are the best in the call center industry. Lowered call center expenses free up our clients' resources to focus on keeping their businesses viable right now."
In today’s competitive market, many companies must rely on their customer service deliverables in order to effectively compete. For smaller businesses, in-house customer service operations are not always an option and therefore outsourced services present a valuable proposition. Ramshyam has done well to recognize the challenges of small businesses today and this voluntary cut will help to build loyalty for the long term.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Michelle Robart