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Ramshyam Communications Lowers Call Center Cost for SMBs

September 24, 2008

Ramshyam Communications, a call center outsourcing firm, has announced today that it has lowered its prices in an effort to help small businesses to continue to realize profits during the economic slowdown.

Even with the price cuts, Ramshyam wants to assure all of its customers that the same high-quality call center services they have come to expect will still be a priority. Lower standards in service will not come out of these lower prices, the company affirms.
 
"Ramshyam has lowered its offshore call center fees because we feel strongly about supporting our existing and future clients during these difficult times," stated Sandeep Periwal, founder and CEO of Ramshyam Communications Limited, in a Wednesday statement.
 
"Yes, it will have an effect on our own profits, but the current economic climate in the U.S. requires businesses to take drastic measures to keep their margins intact. That can only be achieved by reducing costs, and that's where Ramshyam Communications Limited steps in,” added Periwal.

Ramshyam provides a full range of call center services from its world-class operations facility in Mumbai. These services include phone support, an e-mail answering service, live chat support and a variety of back office tasks.

The company also focuses on serving small businesses that do not have the means to implement their own in-house call center operations.

In addition, Ramshyam has decided to offer advanced customer support tools like live chat software, trouble ticket software and VoIP-PBX (News - Alert) servers for free. These tools are an immense help when offering customer support, and they enable smaller businesses to compete on a broader scale against larger companies.

Ramshyam focuses on delivering services that reflect its commitment to customer service and to smaller businesses. Clients are not charged upfront for such things as set-up or training and the company’s 24x7 call center services require no monthly or yearly contracts.

To better position itself against other offshore call centers, Ramshyam phone operators speak in neutral-accent English -- a plus for companies whose clients are primarily based in North America.

"Customer service and strong business ethics have always been the cornerstones of Ramshyam Communications Limited's offshore call center services," added Periwal.
"Lowering our prices to help our clients pull through a recession period is the most obvious way we can make sure our customer service and business ethics are the best in the call center industry. Lowered call center expenses free up our clients' resources to focus on keeping their businesses viable right now."

In today’s competitive market, many companies must rely on their customer service deliverables in order to effectively compete. For smaller businesses, in-house customer service operations are not always an option and therefore outsourced services present a valuable proposition. Ramshyam has done well to recognize the challenges of small businesses today and this voluntary cut will help to build loyalty for the long term.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Michelle Robart

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