InvisibleCRM has announced the availability of its Outlook Integration product for Amdocs CES (News - Alert), CRM 7.5, the latest release of Amdocs’ customer management solutions.

 

The company is a technology provider of applications designed to bridge the gap between enterprise applications and popular Personal Information Management (PIM) systems.

 

InvisibleCRM’s (News - Alert) product provides an Outlook-like user interface (UI) access, coupled with synchronization of select, sales related data stored in Amdocs (News - Alert) customer management applications. Helping users to stay in their favorite PIM environment and work more effectively, this includes contacts, leads, action items, and calendar items. Users can also link MS Outlook email and messages to Amdocs customer management applications.

 

Sales staff normally works in two worlds – CRM and their PIM systems, e.g. MS Outlook. With the help of CRM, companies can make effective decision-making and enhanced team collaboration. But CRM and other enterprise applications that imply change are not always welcomed by corporate users as they require extra data entry. To create a unified workplace, InvisibleCRM’s Outlook Integration brings together Amdocs customer management applications and MS Outlook. As a result, companies get various benefits such as Outlook Integration, which brings together Amdocs customer management applications, and MS Outlook, which creates a unified workplace. The result is improved user productivity and satisfaction, increased data quality and integrity, and clear visibility and forecasting.

 

Removing the need to toggle between two sets of information saving valuable time and avoiding data errors, Outlook Integration for Amdocs eliminates duplicate data entry across MS Outlook and Amdocs customer management applications. Outlook Integration for Amdocs will automatically synchronize data at the next Amdocs system login of the users. This product also serves as a common synchronization point between handhelds, PDAs, smart phones and Amdocs customer management applications via Outlook.

 

“We constantly strive to deliver value-added, complementary user productivity solutions for market leading enterprise applications such as Amdocs CES - CRM 7.5,” said Vlad Voskresensky, CEO of InvisibleCRM. “Our Outlook Integration product for Amdocs allows sales staff to work both in Amdocs customer management applications and Outlook systems in a very efficient manner, resulting in improved user productivity and satisfaction.”