Call Center Software Featured Article

Five9 Ranks 176th on Inc. Magazine's Fourth Annual Inc. 5000

By Anuradha Shukla
TMCnet Contributor

Five9, a global provider of on-demand call center software for telemarketing, customer service, and business continuity, has been ranked 176th in the Software industry on the fourth yearly Inc. 5000 by Inc. magazine. Inc magazine is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders.

The Inc. 5000 list is an exclusive ranking of America’s fastest-growing private companies. It shows the most comprehensive look of the economy’s most vital segment, the independent-minded entrepreneurs of the nation. On this year’s list, among the most prominent brands included are convenience store chain 7-Eleven, music website Pandora (News - Alert), Brooklyn Brewery, and Radio Flyer, maker of the iconic children’s red wagon.

Inc. president, Bob LaPointe, stated that the leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses in the longest recession since the Great Depression. This year’s 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.

Jim Dvorkin, the chief technology officer of Five9 (News - Alert), said that in this market, hosted, on-demand, call center software enjoys accelerated adoption over premise-based solutions, as well as the inclusion in the Inc. 5000 proves Five9’s position, stimulated by a large engineering team in the on-demand call center software industry.

Five9 was founded by five technology visionaries who understood the untapped potential of Voice-over-IP and the emerging Software-as-a-Service model. Their vision was to deliver the value of leading call center software at an economical price, and they saw how a hosted solution could radically improve return on investment results.

Five9’s solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers from all over the globe rely on Five9 hosted call center software to improve customer satisfaction, lessen operational cost, and allow flexible staffing — at home, onshore and offshore.