Call Center Services Featured Article
Vitech Completes Major CRM Implementation for SAG
The new system provides customer service capabilities to SAG-PH call center personnel in Burbank -- this is the Screen Actors Guild-- Ventura and New York. The system was installed using Vitech's V3 Benefits Administration System, consolidating data from multiple legacy systems into a single service.
'The system allows us to offer an ever increasing level of service to our membership while harnessing operating efficiencies and containing long term costs,' Bruce Dow, SAG-PH's CEO said.
'Vitech is extremely excited by Equitrak's strength in the marketplace, with clients in ten countries including the U.S., Canada, Switzerland, Luxembourg, Singapore, and China,' said Frank Vitiello, President of Vitech Systems at the time.
Vitech has offices globally to support Equitrak, including New York, Boston, San Francisco, Edinburgh, London, Paris, and India.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Amy Tierney