American Family Mutual Insurance has selected the Correlsense SharePath solution to ensure peak performance and availability of the insurance company's online insurance quoting system.

"American Family Insurance strives to offer our customers a productive and rewarding online experience," said Barbara Johnson, capacity planning manager for American Family Insurance, in a release.

Johnson said that consumers go to insurance sites for a number of reasons, including insurance quotes.

“Maintaining a quality customer experience as we implement new technological enhancements is of critical importance to American Family," said Johnson.

Based in Madison, Wis., American Family Mutual Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states.

Correlsense officials said that SharePath is used by enterprises to monitor business transactions, rapidly pinpoint and solve performance problems and gain unprecedented insights from detecting the correlation of end-user experience, applications, infrastructure, and business processes.

SharePath will also work in concert with the other system and performance management tools already in place at American Family, which typically are focused on identifying problems at individual components (servers, data bases, etc.), to provide a complete business transaction perspective that can be used for both proactive planning and problem resolution.

"Business transactions touch many layers of infrastructure and applications across wide networks, with downtime and poor performance directly impacting revenue, brand, and customer loyalty/retention,” said Oren Elias, Correlsense CEO, in the release.

Elias said that with SharePath, if a problem occurs IT will know immediately where, why, and who is affected, and can immediately correct within the proper business context.

Correlsense is a provider of IT Reliability software through business transaction management (BTM).