Call Center Software Featured Article
Dexrex Gear Launches Dexrex Gear ChatSync
November 09, 2009
Dexrex Gear has reportedly launched its first enterprise-focused product, Dexrex Gear ChatSync. This product will take message archiving and data management to the cloud. Dexrex Gear provides consumer and business textual data management services for instant message networks and mobile text messages.
Dexrex Gear ChatSync is a comprehensive Web-based data management solution for the secure and seamless capture and active archiving of a business’s real-time messaging transmitted from consumer IM and social media services, as well as enterprise collaboration platforms. It works by capturing and offloading text-based messages through an IM client plug-in or proxy deployment into a secure and centralized storage platform within the cloud. The messages will then be normalized and archived in a structured database to ensure fast and efficient search and retrieval for compliance, e-discovery and adherence to storage best practices.
According to Derek Lyman, CEO of Dexrex Gear, instant messaging, SMS and other real-time communications have evolved into mission critical productivity drivers in the enterprise 2.0 world. However, companies are struggling to meet the rising businesses challenges to control and manage these new forms of data. Dexrex Gear ChatSync uses flexible SaaS (News - Alert) and on-premise deployment methods to help companies archive and store messaging data for easy retrieval for monitoring, security, compliance and privacy regulations.
When companies adapt their architectures to utilize new communications tools like IM and SMS, they have to face a number of challenges in the form of reduced budgets, increased regulatory compliance requirements and the use of real-time communications tools. Dexrex Gear ChatSync reduces the expense, time consumption and the storage constraints inherent with most message archiving and e-discovery tools.
Doug Howard, chief strategy officer at Perimeter eSecurity, an enterprise-class security services firm and Dexrex Gear partner, said instant messaging, SMS and social media have emerged as mission critical communications tools within global enterprises. It is imperative to secure these communications and ensure they adhere to compliance requirements. Dexrex Gear ChatSync helps businesses bring value added data management, storage, compliance and e-discovery services to market quickly.
Dexrex Gear ChatSync uses extensible APIs to plug into users’ devices, messaging clients or messaging servers. The Dexrex Gear architecture provides multiple deployment methods for Dexrex Gear ChatSync, including SaaS, a virtual appliance and a hardware appliance which enable the solution to run parallel to existing communications systems with no pass-through or single point of failure.
Dexrex Gear ChatSync supports enterprise platforms like IBM Lotus Sametime and Microsoft Office Communications Server and consumer IM platforms like Yahoo, Google Talk, Windows Messenger and AOL (News - Alert) Instant Messenger. For SMS, it supports BlackBerry, Windows Mobile, Symbian and Google Android, as well as other SMS and messaging services.
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by Amy Tierney
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