Business-critical software and solutions provider Redknee (News - Alert) has announced that its customer care solution, One Call Resolution, has received TMC’s, or “Technology Marketing Corporation,” 2009 INTERNET TELEPHONY BSS/OSS Excellence Award presented by INTERNET TELEPHONY magazine.

In September, TMCnet reported that One Call Resolution has won the InfoVision Award from the International Engineering Consortium.

Based on patented and patent pending technologies, Redknee's One Call Resolution solution allows customer service representatives and tactical network support technicians to easily and effectively resolve network glitches. The solution facilitates more and more “first call resolution” of subscriber complaints. It also gives support representatives a more holistic view of subscriber services allowing them to handle customer calls more quickly. Operators can also use the solution to integrate their customer care processes with existing ticketing and care systems, ensuring greater customer satisfaction.

Chief Technology Officer at Redknee, Bohdan Zabawskyj, said that the company is honored to be included among this year's Internet Telephony (News - Alert) BSS/OSS Excellence Award winners. 

"As more service providers around the globe take steps to further prioritize customer care, One Call Resolution emerges as a key tool that enables them to keep customer service levels high and operations efficient, while reducing costs,” Zabawskyj said. “With today's increasing complexity of network and service technologies and devices, Redknee's One Call Resolution provides value by helping to speed up the resolution of issues, ensuring that the subscriber's experience with both customer care representatives and their end-services are optimized.”

Internet Telephony's Editorial Director, Erik Linask (News - Alert), said that the editors of INTERNET TELEPHONY were pleased to name Redknee a BSS/OSS Excellence Award winner for their achievements in creating exceptional systems for supporting internal network operations or customer support solutions.

“One Call Resolution has proven its outstanding contribution to delivering winning solutions for its customers,” Linask said.

“For recognition of their contributions to the growth and innovation displayed in the market, we are very pleased to present Redknee with a 2009 INTERNET TELEPHONY BSS/OSS Excellence Award,” TMC (News - Alert) CEO Rich Tehrani said. “One Call Resolution has made an incredible contribution to BSS and OSS and has delivered great solutions for its clients.” 

TELEPHONY Excellence Award winners are published in the October 2009 issue of INTERNET TELEPHONY magazine.