Call Center Services Featured Article
ILinc Wins Salesforce.com App Award
James M. Powers, Jr., president and CEO of iLinc, described the product as combining a Web conferencing platform with real-time data management, letting companies deliver "high-impact Webinars, sales demos and product training sessions while keeping the sales and customer support teams informed.”
The idea behind this, company officials say, is that by moving Webinars and online training sessions to the iLinc platform, customers get to integrate two business systems as well as "the visibility into online event intelligence that they need."
Built using the Force.com platform, as well as the native Apex (News - Alert) and Visual Force languages, iLinc for Salesforce is available for test drive and deployment on the AppExchange.
Powers said the tool was designed to provide customers "tangible evidence of the economic and environmental savings that they have accrued using our Web conferencing products while avoiding the headaches and productivity losses of travel."
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Amy Tierney