UK-based ACF Car Finance Limited reportedly has invested in new call center technology.

In a release, company officials said that the company, which specializes in providing used cars and arranging financing for thousands of customers each year, has installed the new Verint (News - Alert) Audio Log Voip Recorder software at its Chester-based call center to help further enhance and support the customer experience.

Officials said that the new technology is being installed by Business Systems UK, the UK’s independent provider of call recording solutions and professional services, who will be maintaining the software and providing onsite training to staff.

Verint provides a rich source of data for capturing, storing and indexing call center interactions, helping call center staff to provide a better service to customers.

“We are delighted to be working with Business Systems UK to roll out the new Verint recording software,” said Lorna Rossi, head of call center and new business acquisition at ACF Car Finance, in the release. “By recording essential data, it will enable us to improve our service further by capturing exactly what our customers want and need.”

Rossi said that the recording software is also useful in helping to improve the skills and performance of call center staff, which can only enhance their career opportunities.

The technology will also help enhance operational effectiveness by ensuring any problems are solved promptly and efficiently, as well as ensuring that we continue to achieve full legal compliance, Rossi said.

ACF Car Finance currently employs over 125 people throughout its network of used car branches and recently reported its busiest day ever in loan applications to date at its Chester-based customer call center.

Officials said that the center recently received the highest number of car finance applications ever, processing 350 applications in just one day.