OpenAir, a NetSuite (News - Alert) company and vendor of on-demand professional services automation software, has announced a host of changes to its PSA software.

 

The company has also announced a number of new joint customer wins -- including Bluewolf Group, Resort Technology Partners, NPower NY and M62 – for their work as Salesforce.com (News - Alert) integrator. Company officials at OpenAir say, it brings together the capabilities of customer relationship management and PSA.

 

With the demand for OpenAir Professional Service Automation Software from Salesforce.com users, company officials felt it was time to "develop its integration platform." Most recently, OpenAir added the ability to specify a task designation when pushing Salesforce.com cases into OpenAir. This new functionality is intended for organizations using Salesforce.com cases for ticket tracking.

 

OpenAir customers can push their Salesforce.com prospect records to OpenAir via a single sign-on interface and create a project to correspond with each closed opportunity. Company officials say this lets them eliminate the need to re-enter data into OpenAir.

 

As a software reseller and systems integration firm, Bluewolf Group both uses and sells OpenAir's advanced software products. "The integration between OpenAir and Salesforce.com provides us with the marriage of two of our critical business systems," said Eric Berridge, co-founder of Bluewolf.

 

In October TMC reported that OpenAir added a new set of enhancements to its Earned Value Management products. "By integrating new features with improved Microsoft (News - Alert) Project synchronization, OpenAir is helping organizations gain more visibility into the health of projects while at the same time boosting efficiency and accuracy," Kowalke wrote.

 

Morris Panner, OpenAir’s CEO, said at the time that monitoring project health and improving prioritization are key to project success for the services and technology industry.

 

“We expect that our customers, especially government contractors, will enjoy tremendous benefits by gaining a more granular understanding of project investment versus benefit, as well as by being able to better prioritize scarce resources,” Panner said.