Call Center Services Featured Article
InVision Software AG Recognized by Frost & Sullivan for its Competitive Edge
October 09, 2008
As a supplier of enterprise-wide workforce management solutions, InVision Software (News
) AG today announced it has received the 2008 EMEA Agent Performance Optimization (APO) Competitive Strategy Leadership Award of Frost & Sullivan.
InVision was recognized by the analyst firm for leveraging its advanced technology and regional know-how to seize a large part of the EMEA workforce management solutions market, including some very prominent large-installation customers.
“InVision has demonstrated mastery of the European market for workforce management software by concentrating on its unique strengths: diverse language and software localization capabilities,” stated Keith Dawson, Frost & Sullivan (News
) principal analyst, contact centers.
According to Dawson, “InVision has been both market savvy and technologically innovative, emphasizing the flexible, browser-based nature of its software at a time when companies in EMEA are looking for ease of use and deployment. InVision has not allowed itself to be painted into a 'niche' corner by larger competitors; the company's strategy for growth, which bucks the trend towards consolidation and suite-building in contact center software, has immense potential.”
“The Frost & Sullivan award confirms our leading position in technology, innovation and go-to-market strategy,” said Peter Bollenbeck, CEO of InVision Software. “The open architecture of our solution InVision Enterprise WFM (News
) offers user interfaces to all industry specific applications for seamless integration in existing IT environments as well as the ability to customize the system. This is particularly important to our overall goals as we are rapidly moving to bring our workforce management system to executives and professionals in non-contact-centre contexts.”
By creating a best-of-breed tool that meets the increasing needs of contact centers for advanced scheduling, InVision has created its own niche.
In addition, the company has a system that is adaptable, flexible and moves beyond what many of its competitors offer. This has positioned InVision to successfully resist the trend towards consolidation and suite-building that has been moving through the APO marketplace in both EMEA and North America.
InVision Software is a supplier of enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service.
Founded in 1995 and based in Ratingen, Germany, InVision currently employs more than 200 WFM specialists and has offices across Europe, North America, and South Africa. Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.
Edited by Michelle Robart