Radish Systems (News - Alert), a mobile/enterprise software and professional services company, has recently rolled out its latest ChoiceView iOS 7 app. The new app has been updated for iOS 7 and is now available at the Apple (News - Alert) App Store.
Richard Davis, Radish’s CTO noted, “The ChoiceView app provides a high performance and secure way for data to be exchanged during a phone call between mobile devices and businesses, and it does so in a way that’s totally compatible with the existing business infrastructure.”
Davis said that this approach avoids the typical limitations of http-based architectures and provides next-generation capabilities.
The patented ChoiceView technology allows businesses to instantly deliver any visual content requested by a mobile device user during a mobile phone call. This technology has been designed to allow visual information to be shared during a phone call with smart mobile device users using any phone, any network.
Thus the system allows smartphone users to receive complex visual information delivered by a business, while simultaneously talking to a customer service or technical support representative.
Users can rely on the new app as the most efficient way to interact — whether they are communicating with an Interactive Voice Response (IVR) system or a contact center agent. It works with iPhones, iPads and any associated phone, including landlines. Improvements include the iOS 7 user interface plus improved local history, so users can revisit ChoiceView content without a data connection.
This app is ideal for improving sales and service, and can be used in industries such as mobile commerce, true Visual IVR systems (TrueVisualIVR.com), technical support, employee communications, and enhanced customer support.
For businesses that want to improve customer service worldwide, adding instant two-way visual and voice exchange to mobile transactions, ChoiceView is the answer.