Cloud technology has made rapid inroads over the last few years because of the convenience and flexibility it offers over traditional storage and computing systems. The next step in the evolution of cloud-based applications is a virtual call center, and this is what NewVoiceMedia offers to its customers. This UK-based company provides call center technology as a cloud service with its innovative ContactWorld application.
ContactWorld uses the existing telephone infrastructure, along with the Internet to send information to agents, saving time and money for call center companies. It also comes with other features, such as call recording and the ability to manage multiple languages across different timezones. Since this is cloud-based, call centers do not have to spend money and resources on building and maintaining its servers or on improving its infrastructure to meet its growing demand. ContactWorld simply sits on top of the existing infrastructure to deliver calls, which means businesses no longer have to worry about upgrading or integrating its software and hardware. Moreover, ContactWorld offers 99.999 percent availability because it is cloud-based, and for the same reason, it can be accessed from any place at any time. Another advantage with ContactWorld is that it is easy to install because no physical infrastructure is needed. In fact, ContactWorld has set a new world record by setting up a call center in just 45 minutes.
Due to these unique features, NewVoiceMedia (News - Alert) is expected to have a rapid growth in the next few years. The revenue in 2013 was around $10 million, and the CEO of NewVoiceMedia, Jonanthan Gale, expects the company to have a growth of 103 percent in 2014. This growth comes from an increased demand for its product, and in order to meet this demand, it has obtained Series E funding to the tune of $50 million.
Such innovations are heartening as they can elevate customer service to new levels.