Businesses have been facing the difficult task of data management and collaboration in the field of customer service for years. Technology advances have been helping businesses battle these customer service needs. Customer service software has been hitting the markets recently, with options like Freshdesk and Desk.com rising to the top. The competition may be heating up, though, as Dallas-based TeamSupport has recently been making waves.
In an announcement made on June 11, TeamSupport revealed a successful funding campaign that brought in $1.25 million for the company. The funds were provided by major technology investors in New York, Dallas, Toronto, and Atlanta. Until now, TeamSupport has been on its own, but with the additional funding the company will be able to increase marketing, sales and open new leadership positions.
"The past four quarters have been a period of amazing growth for TeamSupport and we've added a significant number of new customers to our already impressive roster," said TeamSupport CEO Robert C. Johnson. "This round of financing will help us continue this aggressive growth trajectory by further expanding our operations."
Just how well has TeamSupport done so far? Earlier in 2014, the company was named to CRM Magazine's list of 2014 Rising Stars for their CRM software solutions. They have done an amazing job attracting impressive customers. Just a few of their major customers include AT&T (News - Alert), Comcast and Walmart.
With TeamSupport communication and collaboration can occur in real time through an internal social network. Other features include the ability to view screenshots from customers, a customer database that helps companies understand their customers, and top of the line ticket management systems.
TeamSupport stands out from the competition by focusing on a specific industry. The people who founded TeamSupport were veteran software executives, acutely aware of the challenges that B2B technology companies must overcome.
"While other solutions may be great for certain companies, TeamSupport excels as a solution for software and technology companies that sell to other businesses, need to better understand their customers and want to enhance internal collaboration," says Johnson "It's more than just a 'help desk' solution-it's a team collaboration solution, providing a holistic view of the customer, bringing visibility to everyone on the team across teams and departments to solve underlying issues."
The competition will still be fierce, with other CRM businesses bringing in a lot more cash through funding, but TeamSupport isn't trying to dominate the market. TeamSupport wants to help technology companies specifically, and with experienced tech executives on board TeamSupport may just be the option for B2B software companies.