Headquartered in Columbus, Ohio, Uptivity is a provider of contact center workforce optimization and management solutions. The company has recently been selected as a NACR Elite Partner.
NACR, a global integrator of best-in-class communications solutions and services, started its Partner Program to recognize top partners, foster long-term relationships, and encourage partner solutions with customers. Elite is the highest tier in the program, following preferred and select status.
Uptivity is proud it is the first company to bag the NACR Elite Partner status. This status is given to companies that have national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service. The company has also won NACR’s marketing and business development support to cater to the customer’s needs.
"Unlike companies that sell cookie cutter products that may or may not work for a particular customer, Uptivity and NACR are committed to providing only the best solution for a customer's specific needs and environment," said Jeff Canter, CEO of Uptivity. "Together, we offer one source for a wide range of options and the ability to tailor a solution, as needed, to meet the goals of the customer and their business."
Uptivity has been offering its workforce optimization solutions to contact centers, including call recording, workforce management, speech analytics, coaching/training, and performance management components. The company portfolio includes Uptivity Discover Suite for WFO and the Insight performance management module that promises to help businesses improve employee performance, increase customer satisfaction, and drive strategic goals.
"NACR counts on the great working relationships we have with our partners to provide the right solutions to our customers," said Bret Lathrop, NACR's Senior Director, and Contact Center Practice Lead. "We are proud to have Uptivity as an Elite Partner and excited to continue building on our long-term alliance — to not only recognize Uptivity for its vital role in our contact center leadership, but also deliver added value and optimal technology performance to our mutual customers."
NACR has been working together with Uptivity and other technology trendsetters to assimilate the latest hardware, software, and applications into end-to-end multivendor solutions.