Altitude Software (News - Alert), a provider of unified customer interaction solutions, stated that it is venturing into the Russian contact center market with its range of true customer engagement solutions.
Altitude Software asserted that a fully integrated contact center is essential for the overall enterprise information value chain and it offers Altitude uCI (Unified Customer Interaction), a IP based, contact center management solution that is designed to take users to next levels of productivity along with enabling them to quickly implement new services and campaigns - all within a single system to license, learn and operate. The solution can also seamlessly integrate with both front- and back-office solutions which is said to be a key factor to build efficient contact centers and drastically improve customer experience.
As part of a partnership agreement, Teligent has been offering Altitude Software's customer interaction management software suite in the Russian market. Altitude supposedly leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
The latest version of Altitude uCI 8.0 is capable of going beyond standard business analysis, and it can enable the measurement, in real time, of the return on contact center activities. True blending of all communication channels and applications, efficient workflow management, mobile app integration and tools for agent motivation are some of the notable features built into this new version for catering to the demands of today's customers.
Laurent Detournay, Altitude vice president for Northern Europe, stated, "The customer is king. Even though this is an old saying, the customer has never had so much power as it has nowadays. The customer expects to receive in the shortest time possible correct and complete answers and service through the channel of his choice (whether it´s phone, email or chat). In this new world of transparency and interconnected people, companies need to do more to keep their customers happy."