Journal Communications, a media company, has deployed Redwood’s RunMyJobs cloud-based process automation platform to enhance process efficiency, speed, and focus across the company.
Troy Hartfiel, IT Director at Journal Communications, said, “RunMyJobs seamlessly automates processes across our data centers in Milwaukee and Madison, Wisconsin, and Atlanta, Georgia. It makes it easy to automate complex tasks that include applications from both within and outside of our physical IT enterprise.”
A specialist in enterprise process automation, Redwood has helped customers automate their mission-critical IT and business processes. Manual tasks which are costly, risky and time-consuming are eliminated by this automation. Automation helps achieve better reliability, consistency, and accuracy in financial, supply chain, and business intelligence (BI) sectors.
The process of automating mission-critical steps has enabled Journal to connect 30 in-house systems besides several applications with significant savings in time. The previously used on-premises model was cumbersome to manage and took a lot of employee time and resources in rectifying problems. This reduced the time available for other core functions and to implement continuous improvement and innovation.
RunMyJobs enabled the company to automate all the processes, encompassing CRM and many other applications quickly and easily leveraging a single platform. The functioning of the team was enhanced with a real focus on process improvement, said officials.
Dennis Walsh, president, Redwood Americas and Asia-Pacific remarked, “We have a solid 20-year track record in identifying the highest value processes for automation for measurable business success. We’re proud of Journal’s accomplishments, and we look forward to helping them forge ahead.”
The importance of business automation is highlighted in a survey commissioned by Redwood in 2013. Shoddy customer service, redundant questions, disconnected processes and long waits are causing customers to leave brands in droves.
In most cases, small incidents which may seem inconsequential at first may build up over time to change the relationship a customer has with a once-favorite brand. Process automation helps businesses achieve efficiency and cost savings, and essentially deliver customer satisfaction.