There’s nothing like learning from practical experience. Getting paid for it is even better. Students of Unitec Institute of Technology, no doubt then, will be happy to hear that Concentrix is setting up shop in the school’s Delivery Center on its Mt Albert Campus.
The Unitec Delivery Center, which was officially opened a year ago, employs over 200 Unitec students who provide call center and back office operations for some of New Zealand’s best known brands and a Fortune 500 company.
“We are absolutely delighted to welcome Concentrix onto our campus and are excited about what this will mean for Unitec students and the broader business community in Auckland,” said Dr Rick Ede, CEO of Unitec.
Concentrix, a customer engagement service company, was recently in the news when it acquired IBM’s (News - Alert) customer care business, growing to become a top 10 provider of customer engagement, technology and process innovation.
The current partnership is likely to have a positive impact not only on Unitec students but also on the broader New Zealand business community. According to Ede, such innovative partnerships equip students with the skills and experience they need to add value to the businesses in the region.
In 2013, Unitec students accumulated more than 100,000 hours of practical, paid work, and many also benefited from scholarships, mentoring and guest lectures from IBM. Such real-world learning will help students turn theory into practice, serving as a stepping stone not only for advanced education and career development, but also community development.
Chris Caldwell, president of Concentrix visited the delivery center and expounded on the numerous benefits of bringing together business and education: “Concentrix has the opportunity to work with highly skilled, talented students and the students have the opportunity to practice what they are learning in a real world environment before they graduate. We are hugely excited about the opportunities in New Zealand both in terms of jobs and also offering a great service to New Zealand businesses.”