Cloud computing is transforming IT processes in businesses. Companies have realized the cost advantages delivered by migrating key applications like customer relationship management (CRM), sales force automation, HR processes and more to a secure cloud platform.
The new wave in cloud has also created an environment that places the cloud service provider at the center of the IT, with capabilities to deliver “everything-as-a-service.” As the industry matures, service providers gain from increased visibility and ability to innovate through technological advancements.
TeamSupport.com is one such company that provides cloud-based support software systems to companies of different sizes. TeamSupport says its software has emerged as one of the best B2B customer support software solutions across the globe.
Validating the success of its Software-as-a Service (SaaS (News - Alert)) further, TeamSupport said the cloud service has been recently selected as the finalist in an industry award for B2B customer strategy category.
TeamSupport’s helpdesk software helps companies solve customer issues by focusing on communication, collaboration and knowledge sharing between internal support team members and other constituents within the company.
The SaaS-based software includes key features like screen recording, ticket automation, ticket integration and WaterCooler- a social media tool that encourages communication and conversation among a team to help solve customer issues.
The screen recording feature allows customers to record short videos of their issues to share with customer support agents. Ticket automation allows them to set specific rules so that tickets with certain criteria are treated in certain ways.
With Ticket integration, TeamSupport assigns each inbound request to a help ticket and keeps all customer communications centralized so nothing falls through the cracks.
Commenting on the selection as finalist for the award, Robert C. Johnson, CEO of TeamSupport, said, “In today’s competitive economy, TeamSupport strives to create the most innovative help desk software solutions to provide help desk teams with a holistic view of the customer to dramatically enhance customer satisfaction.”